Superstition Springs Chrysler Jeep Dodge

I have reviewed this with the Finance Director and he will be looing into this matter along with calling the customer.  As soon as we are able to come up with a resolution I will update this complaint.

Randy our Sales Manager has reviewed this matter with Mr. & Mrs. [redacted] and came to an agreement.  Randy reviewed the product and contracts and the agreed upon refund is in the amount of $700.00.  The [redacted] requested that we send the $700.00 refund check in the mail and it...

went out 07/25/2016.

Review: I recently purchased a Dodge Dart 2015, traded in my 2010 dodge charger, I bought my charger at a mom and pop place, this dealership told me it was salvaged title and I was better off trading it in here because no other dealership would be able to purchase it, since they were an independent dealership he could talk his manager into getting it, so I felt pressured, confused, and sad because I put over 7000 on a salvaged title, he told me my payments would be 500 if I were to get the dart because of the rebate rates, and he pretty much kept pressuring me into getting it, I was like fine I signed the papers, next thing you know I have a 30000 loan for the dodge dart, and my payments are 660 a month for 6 1/3 years, I found out they actually lied on my income and my co signers which is how they approved me, I am trying to figure out what to do, as soon as I read the contract I went back a day later and asked if I can trade it in for something cheaper and they were not willing to help me in any way, now I am stuck with a loan I can afford. Also learned that they did not pay in full the car I traded in so now they are billing me as well.Desired Settlement: I would like to reverse the contract if possible, if not get a loan that is not so high and something I can afford.

Business

Response:

Ms. [redacted] is correct that she purchased and new 2015 Dodge Dart. Ms. [redacted] submitted an online application and entered the income amount for both her and her cosigner. When an online application is submitted, no modifications can be made. Upon reviewing the income levels provided by Ms. [redacted] we also had her and her cosigner initial document verifying the income amounts. In regards to the payoff on the trade in, Ms. [redacted] provided us with the amount and signed a document stating that if the amount was inaccurate that she would be responsible for variance. That is why her previous financial institute is seeking payment. During the entire process with the Sales Person and Finance Manager we continued to make sure all questions and concerns were addressed. Upon completion of the Sales process, Ms. [redacted] thanked us for taking her out of her devalued trade (vehicle had a bad car fax causing a severe drop in value) and putting her into and new Dodge Dart.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] Correct I did apply online and just yesterday I recieved a denial of a loan due to bad credit and insufficient history for my co signer, the finance manager re do a application (I'm assuming) and yes we did initial our income however we did one first then the sales guy came back and made us signe another one that had more then what I originally had, he stated thats how much we actually make and being it was my first time I thought he got that information through my social, they did a dirty scam and now I am letting my bank know because I refuse to pay 30,000 for a car thats only worth 18,000 at other dealerships.

Business

Response:

In regards to income, to best serve Ms. [redacted] our salesman took the time to review how she calculated her current income and asked how many hours a week she worked. We found that she was not using the standard formula and then showed her that by taking her hourly rate and multiply it by forty hours. Then take her weekly income and multiply it by fifty two weeks. We then took the total number and divided it by twelve months and derived with a monthly income. The amount difference was $426.00 for Ms. [redacted] and $133.00 for Mr. [redacted] totaling $559.00 per month. We do this in the best interest of our clients to make sure we can get them the best financing and payments possible. We take every precaution to prevent fraud. Upon agreement we had Ms. [redacted] and Mr. [redacted] verify, approve and sign the accurate income documents prior to proceeding with the transaction. In regards to the price of the vehicle, with the agreed upon price (market value) and the negative equity (balance between what was owed and what the vehicle appraised for) on the trade in, the amount is accurate.Upon further research regarding the trade in, Ms. [redacted] owed $11,843.98 and we listed $12,000.00 on the payoff verification form. We have issued a check in the amount of $11,843.98 to the lien holder and when we receive the title, we will then send Ms. [redacted] a check in the amount of $156.02 for the balance.

Review: I have a 2011 [redacted] Caravan that I purchased used in 2012 from [redacted] with a little over 17000 miles on. I have brought it in for service a total of 3 times at Superstition Springs Chrysler Jeep. The first time was to have a sliding door repaired because it would not open from the inside and an oil change. A few days after the repair I realized that the door opened from the inside now but the lever opened backwards. So in May when my next oil change was due I brought the van in and asked them to fix the door again and to do a full check on the vehicle because I was about to run out of warranty ( at this time the van had 31000 miles) and I was taking a road trip in June with my 5 year old daughter and wanted to make sure we would have no problems on the trip. When I picked up the vehicle they fixed the door correctly this time and sell me 4 oil changes for $49.99 and say everything else is good with the van. Now in the middle of August I hear the brakes start to grind so I set an appointment to have them looked at and bring a manufacturer coupon in with me for a brake pad change. [redacted] is my service advisor and I show him the coupon and tell him I have heard the brakes grinding. He tells me that the coupon would not cover turning the rotors and if they are grinding they will probably need to be turned. At this time I told him I had just been in the dealership for an oil change a few months ago and asked him if they do checks on vehicles when you do oil changes and [redacted] said Yes. I than asked him if they would check brakes during such a check again he said yes. So I asked why would they not have informed me the last time I was here that my brakes were going bad because for my rotors to be grinding that would mean they should have been changed the last time I was in. He said he would have to look that up and would let me know what he found. So at this point I leave the dealership and get a ride home. [redacted] calls me 2 hours later and tells me that the rotors cannot be turned they must be fully replaced and the total for the repair would be $299. He also tells me we have a master cylinder leaking into the brakes and that the parts are on back order but that that repair would be an additional $1500 parts and labor. I asked him again about why I was not told about any of this on the last visit (when I was still under warranty) he said there was no notes about what was inspected at that time. I told [redacted] to just do the oil change and hold off on all repairs at that time and he said he would call me when it was done. This did not set well with me so I called the vehicle manufacturer [redacted] and filed a complaint. She took my side of the story and then called the dealership for there side. This is when the story started changing. Now whoever she spoke to at the dealership says they only check brakes if hey do a tire rotation and I had not done a tire rotation so they did not check the brakes on my last visit. (So when a customer asks for a vehicle inspection because they are going on a road trip they would not include inspecting the brakes??? I do not believe that.) What appalled me the most about this situation is that I took my 5 year old daughter on a road trip to Oregon in good faith that my vehicle was safe to make the trip only to find out 2 months later that my brakes were bad and obviously should have been changed prior to taking such a trip and could of put my daughter and I in harms way. Also after doing some checking on the internet brakes do tend to start going out around 30,000 miles so again I must question why a repair shop would not check brakes during an inspection of a vehicle with 31,000 miles on it. The customer service agent at [redacted] also thought the dealership was in the wrong after hearing both sides of the issue and will be sending out a complaint letter to the dealership as well ( the case number with [redacted] is [redacted]) I have left 2 messages with the Service Manager but was told he was with some representative and would be busy for most of the day so as of this time have not been able to speak with him directly.Desired Settlement: I believe that had my brakes been inspected as requested on my prior visit I would only have to pay for the pads to be replaced not the rotors. Also the master cylinder leak would have been covered under warranty at that time. I want the dealership to cover these to additional expense's because I feel I have incurred these charges due to there negligence. A negligence I might add that could have put my daughter and I in danger.

A few days after stopping in to test drive a vehicle the salesman showed up at my house uninvited. I found this experience very scary and unacceptable.

Came in to buy a new full size work van they tried to sell me a ripoff lease deal instead.

I purchased a vehicle a little over. A year ago I purchased a vehicle with the az desert protection, I just noticed the the top of my roof starting to peel so I called Superstition springs and they told me to call and make a claim . I called the warranty company and explained exactly what happened with vehicle, she said ok now I need you to take the vehicle back to their shop for them to send us a report on the damage. I did so and immediately [redacted] at Superstionsprings said this isn't covered and I asked why. He goes well I'm actually not sure and passed me on to [redacted]. I told [redacted] there is two issues right now because I was told the AZ Desert Protection covered sun damage and if your now saying it doesn't why did the warranty roe send me down here to waste my time. [redacted] agreed with me. I also told him it takes more then a year for a roof to oxidize so how did my truck pass inspection for that, he agreed to that as well. [redacted] tried calling the warranty company to get the damaged approved and wasn't able to. He said hey I don't want you to waste your time sitting here so why don't I keep trying to call and I will call you tomorrow with an update. He got my info and I was on the way. Needless to say it's been over 3 weeks and I still haven't received a call. I have also left multiple voicemails on [redacted]'s voicemail and still no call back.

I've taken my care there for oil changes and service, and of course, gave them my cell number so that they could reach me and let me know that it was complete. I don't share my cell number with businesses often because I do not want to have sales phone calls.

Apparently, they are in the business of sharing those personal phone numbers of people in their database with not only their sales team - which has resulted in unwanted, cold sales calls from their salespeople trying to make their numbers - but repeated phone calls from a warranty company (that somehow happens to know the details of my vehicle and my cell number) trying to sell me some extended warranty.

I'll never buy a car from them. Just because they don't value the privacy of my own information. Totally unethical, and really, really poor marketing practices.

Review: Purchased a 2010 Dodge Ram 1500 from this dealer. Paid 26k for the truck. asked to see the carfax report and was shown a few pages showing that there was only one owner of the truck and that the services were made at the Superstiton Springs delearship. The top part of the report was cut so I assumed that this had the prior owners information and for security reasons the page had to be cut.I have had the truck for just over a month and the gas mileage was getting to be too much so I decided to look into trading it off. I went to a Honda delearship where the saleperson asked me the usual questions about the truck and then asked if the truck was in an accident which to my knowledge I truthfully stated that it has not been. In a matter of a few minutes, the salesperson came back with a Carfax report that was 5 pages instead of 2 that I was shown back in April and there is a report that the truck was in an accident. I was shocked and got angry as this was never disclosed to me before I purchased the truck and I would not have purchased any car/truck that has been in an accident. The fact of the matter is, I was not given the full disclosure of the report stating that the truck was in an accident by the sales person who only showed me two pages of the report and the first page that was shown had the top portion of the report cut/removed showing that the truck had been reported as being in an accident. I was told by Jim Fox that Ken Murray would be contacting me within a week from May 15th and I have not received a call. I was told that a call was made to Carfax to find out what the accident was and the damage.Desired Settlement: 1. the Tucson back that was used for the trade in on the truck, or 2. take the truck back and give me what dollar amount for what Tucson was purchased for, or 3. take the truck back and I look for another car//truck on the lot with a FULL Carfax report.

Business

Response:

I contacted the customer Jamie Simmons-Lorance to review my findings regarding her complaint. I offered to trade her out of the current vehicle and she agreed. She came in and selected a different vehicle as was very happy.

Needed a starter for my Grand Cherokee. On Monday I made an APPOINTMENT for that next Saturday at 9:00am. I was there at 8:45 that Saturday and was directed to [redacted] (yea he's an it but ultimately it was not his fault). Was told it would not even be LOOKED AT(by their diagnostician) until at least 1:00. Then [redacted] wrote down that it would be $105 for the diagnosis. FIRST, I told them what the problem was, and what was needed. Second what is this, General Hospital..... diagnostician? Isn't that what a MECHANIC is supposed to be able to do?... figure out what's wrong and fix it? [redacted] (that [redacted]) said he would call me at 1;00 and tell me what was needed (after I had already told him)..

.....Oh did I mention I'm an engineer for the Apache Attack Helicopter?

He calls at 1:30 and then tells me it needs a started and they would be able to get to it next MONDAY.What exactly what was the APPOINTMENT for in the first place?. Found out I was at the back of the line of walk ins that came in with NO APPOINTMENT.

Kind of negates the very idea of making an appointment in the first place. REALLY STUPID.

So, I go get the Jeep at 3:00 after wasting the entire day on these it. I just said Gimme the damn key and left. Heading home on Greenfield and at University I saw a garage with about 7 bays with cars in three of them, so I pulled in. Told the guy I needed a starter and he said "no prob'. I gave him the key, walked down the block, had 2 beers, cell phone rang, walked back and my car was ready.

I bought 3 cars including the Grand Cherokee at Superstition Springs and had the maintenance done there on all of them.

Until Saturday. I'm done with them. No mas, no way..... never.

And ya'll are right, this site needs a "no star' rating. maybe negative stars....

Review: I purchase a 2014 journey dodge with trade in on may 24, 2014. contract was signed between me and sales person on May 27, 2014 I was told to stop by the dealer which I did. sale person handed me extra vehicle key and told me everything was approved. a week later I received a call from the dealership telling me I had to bring the vehicle back that bank did not approve. I informed sales person I'm out of state working and the contract was already signed between us. on May 10, 2014 the auto dealer manager been calling my cell phone harassing me and threatening saying my credit will be ruined. I say this auto dealer has created a lot of frustration on me and now my other finance bank has been calling me for payment. I would like to keep the vehicle and requesting bank address. its not my fault from the beginning. auto dealer should have been more clear and made sure my contract was accurate. I would like this issue be resolved. my first payment is coming around the corner next month. thank youDesired Settlement: keep the vehicle and stick with the signed contract.

Business

Response:

We have made every attempt to get Mr. [redacted] financed by a financial institution with NO success. Upon the last financial institution declining Mr. [redacted]'s application we have made numerous attempts to get Mr. [redacted] to return the vehicle to no avail. Mr. [redacted] signed a contract that states the following: Additional Terms, Agreements and conditions on line number 12 states the following: SELLER'S RIGHTS IN ABSENCE OF CREDIT APPROVAL: (a) You agree to furnish us any documentation necessary to verify information contained in the credit application. (b) You acknowledge that it may take a few days for us to verify your credit and assign this Contract. In consideration of our agreeing to deliver the Vehicle, you agree that if we are unable to assign this Contract to any one of the financial institutions with whom we regularly do business pursuant to terms of assignment acceptable to us, we may cancel this Contract. (c) In the event we cancel this contract, we shall give you notice of the cancellation> Upon receipt of such notice, you shall immediately return the Vehicle to us in the same condition as when sold, reasonable wear and tear excepted, and this Contract shall then be deemed cancelled. We agree, upon cancellation of this Contract, to restore to you all consideration we received in connection with this Contract, including any trade-in vehicle. (d) In the event the vehicle is not immediately returned to us upon notice of our cancellation of this Contract, you agree to pay and shall be liable to us for all expenses incurred by us in obtaining possession of the Vehicle, including attorney's fees, and we shall have the right to repossess the Vehicle with free right of entry wherever the Vehicle may be found. (e) While the Vehicle is in your possession, all terms of this Contract, including those relating to use of the Vehicle and insurance for the Vehicle, shall be full force and all risk of loss or damage to the Vehicle shall be assumed by you, you shall pay all reasonable repair costs related to any damage sustained by the Vehicle while in your possession or control of and until the Vehicle is returned to us.

This contract has been signed by Mr. [redacted] and we have not and can not get a financial institution to extend credit, the only resolution to this concern is to have Mr. [redacted] return our vehicle or force us to induce additional cost for the both of us by having the vehicle reprocessed.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I totally disagree with the Auto Dealer response. they contact me and harassing/threatening me. If that was the case from the beginning me purchasing the vehicle why did it take them over week to tell me the finance wasn't approved. their the one messed up from the beginning. I did mention that im working out of state. If I wanted my vehicle back within a week the dealer would have already told me you already signed the contract agreement. its easy for them to screw us customers over and ruin our credit. they should be more responsible, honest, and review the customer purchase . makes me wonder how many customer they screwed over. I still say its the auto dealer fault.

Regards,

Business

Response:

Mr. [redacted] has called my Finance Director and stated that his wife will be bringing the vehicle back to the dealership. Mr. [redacted] has also asked the Finance Director to consider selling and attempting to finance a different vehicle. We will make every attempt to assist Mr. [redacted] with another vehicle as long as he returns the current one.

We were given an out the door price on a Dodge Ram in writing via email. Once we got the dealership my husband ask the salesman if the price was correct because other dealers had told us the quote this dealership gave us was just a ploy to get us in the door. The salesman confirmed the price was correct. About fifteen minutes later the salesman took our keys to our trade and then explained he had made a $2400 error on the quote we were given. It took us over an hour to get our keys back after asking multiple times to get them.

Review: the car they sold me was new and things started happening to the car and it has not been the same since.. End rods, alignment door panel loose steering wheel colum, noise from the steering wheel. door panel os looseDesired Settlement: fixed correctly

Business

Response:

Contacted Mr. [redacted] and had him bring his vehicle in for inspection and repair. On August 23, 2013 the door panel, and steering was corrected. We provided a loaner, washed Mr. [redacted] vehilce and delivered it upon his request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9727818, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After they fixed the door panel and alignment. The car still has issues with the alignment and the wheel still makes a weird noise which they said I was lying. The took apart the casing to the steering wheel and now it is loose. The door panel is also making a noise which I think its loose.

Regards,

Business

Response:

Please ask customer to bring in vehice for a test drive with the Service Manager to make sure the noises are heard.

Review: We bought a used 2001 Town & Country van from a private party in Nov. 2013, not noticing that the light for the airbags was on.We took it to Superstition Chrysler on Nov. 20th, 2013, and the computer said it was the CLOCK SPRING. They charged us $ 325 for the repair with a one yr. warranty.Not long after they replaced this part, it started blinking on and off. Called and talked to [redacted] at Superstition Chrysler and was told to bring it in. The light was not staying on all the time, so they were not able to get a reading on there computer. [redacted] told us that the light had to stay on or there computer could not get a code from it. Brought it back again in Feb.2014 and again the light was not on all the time, so again they said the computer could not read a code.On May 8th, 2014, we brought it back in as now the light was staying on, so they checked and the code came up as the CLOCK SPRING was bad, so they replaced under warranty, and cleared all codes off the vans computer. Within a few days the airbag light was again blinking on and off.I called and left a message with [redacted] who is I think is the manager over service. He called me back and I explained that the CLOCK SPRING they just put in was bad. I said maybe they had gotten a bad batch of parts or they needed someone to do the work that was more qualified. He said he would check into it and get back to me. The next day [redacted] called and asked what the problem was. I told him that the new CLOCK SPRING that they put in was bad, and that the airbag light was again going on and off.We were told to bring it back in which I did on May 15th, 2014. I asked him what good is it to bring it in if the computer can't read a code unless the light is on all the time. This time [redacted] said it didn't matter, so they hooked it up to the computer and he said it had an active code for drivers airbag, squib 2 circuit open. [redacted] told me that HE thought it was a bad plug that went into the CLOCK SPRING and wanted to do ANOTHER diagnostic for another $90+. I told him no, that I wasn't spending more money, considering they hadn't fixed the problem that we paid for at the beginning. He said he would talk to [redacted], and [redacted] would call me back. I never received a call back from him or anyone from the business.What is also interesting about this whole thing is that we were told that the computer COULD NOT read a code if the light was not on all the time, but yet they got an active code saying that the circuit was open for the drivers airbag when the light again was on and off.I think they just want more and more money for something that they should have fixed right the first time, which they are not going to get from us. We are getting tired of running back and forth to the dealer and not getting the work done properly. Hope you can help us out with this problem soon, as of right now we do not know if we have an accident if the airbags will even work. Thank you! Fred & [redacted]Desired Settlement: WE WANT IT FIXED PROPERLY AT NO EXTRA CHARGE, AS IT WAS NOT FIXED FROM DAY ONE.WE PAID FOR WHAT THEY SAID WAS WRONG WITH IT, NOW THEY SAY IT HAS SOME OTHER PROBLEM.WITH THE LIGHT FOR THE AIR BAG GOING ON AND OFF, WE HAVE NO IDEA IF THE AIRBAGS WILL OPERATE PROPERLY OR IF THEY COULD GO OFF AT ANYTIME.

Business

Response:

Mrs. [redacted] was contacted immediately to schedule an appointment for inspection and repair. The vehicle was brought in and the repairs have been completed (repair order [redacted]) with no charges to Mrs. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Let me start with saying that our salesman [redacted] was great and if you still decide to buy a car from this place. Go to him.
Long story short, we received a defective vehicle and the manager [redacted] clearly isn't going to help us in getting out of this nightmare of a vehicle. Home of the Slam JUNK deal is more like it!
We purchased a used 2011 Dodge Durango with 14k miles back in July 2013. We saw this vehicle as long term and we purchased the extended warranty. Shortly after purchasing this car, it repeatedly wouldn't start. Numerous times I was late to work, my son late to school or straight up just stranded wherever I happened to be at the time. It took THREE trips for the service department to finally fix THAT problem. Despite the brakes being in great condition, they squeak and squeal so loud when braking. Not a huge issue, but shouldn't be happening and another thing the service department can't fix or isn't willing to. On to the air conditioning..... driving home from California the other weekend, the AC quit working! We were in the middle of the desert and had no choice but to drive for 2+ hours with NO AC with a small child in the backseat! This has become ridiculous and I don't pay several hundred dollars a month to be dealing with such big issues and have a vehicle that is unreliable and a total piece of garbage!
We went into the dealership to talk to the manager [redacted] and tell him our entire history with the car. He promised us he would work something out to get us out of this problem vehicle. WRONG! He didn't help us at all. He left to run an errand while [redacted] helped us look at other vehicles and when he arrived back, he walked right past us and we never saw him again. We left the dealership with our same piece of junk not knowing when it's going to break again and what's going to break. It's a very bad spot to be in especially when driving around with kids. I don't know when I'm going to get stranded again. Thanks Superstition Springs Chrysler for selling us a defective vehicle and not willing to help us get out of it. DO NOT GO HERE!!!!!!!!!

Review: On 9/4/13 at 118,180, miles according to their invoice, I brought my 2000 Dodge Durango to have the air conditioning to be repaired. [redacted] was my service writer. 9/5/13 I was contacted by [redacted] stating that the blower motor was bad and needed replacing. I authorized her to do the repair and replacement. I picked the vehicle up on 9/6/13 @ 11:58am, paying $984.82 ( 176.06 in parts and 880.00 in labor, minus a 10% coupon). Two hours later the air conditioning started blowing hot, outside temp at the time was 104. I returned to the dealership. [redacted] again wrote up my vehicle writing the odometer down at 116,901. At 4:12pm I was called by [redacted] saying the vehicle was done. I had asked what was wrong with it and she had stated that they had overcharged the system. On my 2nd invoice it states the tech checked ac system and had found blown pop off valve due to high head pressure, set pressures to prevent popoff and advised. No charges were made to me. On 10/2/13, at 117,784 miles(actual miles on odometer that I took a picture of) I took the vehicle back to the dealership with a noise coming from the compressor with and without the air conditioning running. [redacted] was my service writer this time, he recorded the mileage at 118,580 on the invoice. I proceeded to rent a car at $30 a day until my vehicle is repaired. [redacted] called me around 11am that day to state that the compressor had fallen apart internally at that it would be $1185.00 to replace it. I asked him if the compressor was damaged when they had overcharged the system when it was last in, he said it shouldn't have. I am not a mechanic but if you over pressurize anything you can break seals and internal components. He said he could do a 10% discount on the work, I informed him that I could just print the coupon and do the same. He informed me that he would email [redacted], the service manager, to see if they could give me any more of a discount. I went back down to dealership at 4pm with the 10% coupon and told [redacted] to just go ahead and do the work as the service manager had never called and I didn't want to have to pay for more than a few days of a rental car. He said he would get it started and would see if the manager would call me. On 10/3/13 @ 11:15 [redacted] called me and told me that the Durango was done. I went down to the dealership and paid $1138.14 ( 774.67 parts and 395.50 labor minus the 10% coupon). I also paid my 2 days car rental of $69.99. The service manager never called the 2nd day either. So within 23 days I have been to the dealer 3 times, paid $2192.95 out my pocket, only driven at most 883 miles ( who really knows what mileage is the right one other than mileage leaving the dealership is 117,788. Which I took a picture of) all of which to get my original complaint of air not blowing completed.Desired Settlement: I believe the dealership should at least refund the labor of my 3rd invoice of $395.50. Seeing if they had found that the compressor was failing the 1st time in or even bothered to inspect it. As who knows whether they did intentionally or through negligence damage the compressor with their over charging of the ac system. If they do take responsibility for damaging the compressor it would be even better. They also need to instruct their service writers to write down the correct mileage on all service invoices.

We recently bought a pre-owned vehicle and enjoyed an excellent car-buying experience. The pre-owned inventory is centrally located on the lot; it was easy to distinguish between new and pre-owned. All prices and mileage were clearly marked and the pre-owned cars were unlocked which made it convenient to view without a sales consultant's assistance.

The sales consultants welcomed us promptly but allowed us the space we needed to browse the inventory without any pressure.

The sales consultants were professional and answered all of our questions.

The quality of the pre-owned inventory was evident (predominantly low mileage vehicles, clean inside and out and large selection of certified pre-owned). The showroom/offices/restrooms are clean and customer friendly.

The negotiation process was a harmonious collaboration between us, the sales consultants, and the sales managers.

Like most, we had expectations of pushy salesmen/women and the dealership ONLY caring about it's bottom line.

Superstition Springs Chrysler Jeep Dodge Ram changed our perspective of car buying. This is a dealership with integrity.

It is a business so they need to expect profit; however, our interactions proved they cared about the customer getting the right car at the right price. Highly recommend.

DO NOT TAKE to this place for Brakes!! Took my car in for brakes. Was Told my rear brakes were GOOD. Left dealership, rear brakes started squealing/grinding.Returned to dealership TWICE & told BOTH times they were Fine, just a little brake dust. Today they call & tell me 2 months later that not only are my pads bad, but so are my ROTORS & Want To charge 450.00! Then agreed not to charge for rotors, but are charging me $270.00 FOR PADS!! RIDICULOUS. Slam Dunk Deal...yeah right

Review: I went to the dealership to look into purchasing 2 vehicles. I am upside down on my current vehicle and I explained it to the sales person. We returned a second time after receiving a text that they wanted to help us. They advertised online 1 price but quoted 12k when we were in the dealership (I had pictures and video of the online price but won't honor it) . For the second car they never informed me about the rebates. Today we were contacted again and because we have not purchased any vehicles yet sales person requested for us to come in do they could help us. We returned today and the sales person said that they had a lot of options because 1 vehicle was 2015. They never lowered the price or negotiated with us. Today they pulled our credit without verbal or written permission and then said that they couldn't offer a lower interest rate because our scores dropped because of the inquiries. Now my score has dropped and per law pulling our credit is illegal and he lied to my face about it. He also said that the paperwork for my husband was "lost" they conveniently found it. They didn't help us at all. They just reduced our credit scores even more. II texted the sales person and he didn't respond to my text. He also denied receiving my email with the online prices. I will not do business here unless they fix the situation and is reasonable with the prices based on the proof we have. If they do not, I will report them to media, and AG and any other state department involved with dealerships. So tired of women going to buy cars and dealerships trying to rip them off. Never had such a horrible experience. As of now they owe us by law for pulling our credit multiple times without permission. I have the email I sent, the text communication with salesman and the pictures and video of prices and credit monitoring report.Desired Settlement: We want the dealership to honor the advertised prices and rebates and assist with the trade in without being dishonest with us (Especially me a female customer where most dealerships think that we know NOTHING!

work to get us a reasonable interest rate as they lowered our score by pulling our credit multiple times without permission to pull (only once was given and they felt that they could get financing because of my score). Per FCRA what they did is illegal. They need to make this right even if it means taking a loss. No one should pay sticker price and any extras in a car on lot (not special orders) is to attract customers but manufacturer expects to lose money to get people to buy their cars.

Business

Response:

I have reviewed this with the Finance Director and he will be looing into this matter along with calling the customer. As soon as we are able to come up with a resolution I will update this complaint.

Consumer

Response:

Not only is there no resolution to the matter. The dealership scheduled for us to come in and then called us the next day to cancel appointment and said that there was nothing that they can do about it. Today I received another call from the dealership asking if I am satisfied with the service. I informed them they owe us for the multiple credit pulls that they did without our permission and was told that they don't owe us anything. They said that they would attempt to retract the hard inquiries. This does not fix the fact that our scores have dropped on all 3 credit companies (even though we were told that they use 1). Problem NOT resolved. A dealership not honoring their online prices, pulling out credit reports many times without permission and now continue to call to see if we are satisfied. They stated that getting us a loan would be at a high interest rate due to inquires (their inquiries to drop our scores). FCRA states that credit cannot be pulled more than once without permission. Our credit scores are higher than the last vehicle purchase yet they doubled the interest rate to finance the vehicles that we are interested in.

Business

Response:

Mrs. [redacted] completed a endorsed credit application with the intent to purchase a vehicle. She returned to the dealership a second time attempting to purchase a vehicle. Again, we were unable to obtain financing. By law we provide an adverse action letter explaining why we were unable to obtain financing. We were unable to agree upon a sales price or terms with Mrs. [redacted]. Our Owner and Finance Director made numerous attempts to review the matter with her and during those attempts she verbally abused our Finance Director and she then hung up and we have not had any further conversations with her. Kenneth A. [redacted]Director of Operations6130 E. Auto Park Dr.Mesa, AZ 85206[redacted]

I recently went in to have them fix two recals on my 2006 Jeep Grand Cherokee Larado 4x4. They supposably fixed the recals.. Three weeks to four weeks later I have a check engine light a BAS light and my Traction control light come... I brought it in to the dealership I work at for a Diagnostic reading and was told by a certified Mechanic that it was pulling a code for a Break Module so I looked and that was one of recalls they were supposed to fix... I broght it in and made it aware to them only for them to say they couldnt do anything except charge me $115.00 to look at it plus whatever is wrong... I told them thats not right its a recall... I called corprate for jeep they had to call the dealership to have them look at my jeep... I should NOT have to call Corprate to get help... This was ridiculous!!!!! I will never do business with this dealership again.....