[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]Hello, I never received a package or any delivery from FedEx or USPS. To this very date, I have never received the product I ordered. Based on the tracking number, it appears FedEx used the USPS to deliver a FedEx package. The delivery does not say to where or who it was delivered to. I can with 100% certainty state I never received the package. I requested Supplement Geeks to make a claim against FedEx for non-delivery/lost package. They have not done this
Regards,
*** ***
Your order is already refunded. REFUND INITIATEDTrans ID:*** Gross Refund Amt: 49.93Refund Issued If your bank is in process of changing your card it may cause additional time for refund to post on your card
(1) Incorrect address was provided by you during checkout. (2) Return label have been emailed to you on 11/and still waiting for return product. Shipped: 2015/11/(FEDEX)Tracking: ***
Dear Customer, Your order has already shipped and should be there any day nowUSPS tracking is ***. To Revdex.com,As mentioned previously remove our page and stop emailing us other wise we have to take legal action against you as we do not want to participate in
your program because of your incorrect policies and procedures
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The companies' response is not at all correct, and I have provided photographic evidence to them that the product in question, C4, was definitely shipped unsealedCompletely unsealedAs in, someone had opened the product by removing the lid and then carefully peeling away and completely removing the inner foil top that protects the product (this cannot occur by accident or during shipping)I have reason to suspect that this product was previously purchase and returned by another customer and then later resold to me.If the company ships me new products, including the one that was never sent, or provides me with a refund for the damaged and missing products, then my actions to achieve compensation will be completeHowever, I think that this complaint should stand as a warning to future potential customers to avoid dealing with this companyAfter more carefully reviewing other customers comments from a variety of online sources, I have confirmed that this company is doing bad business and frequently mishandles customer orders including not shipping products, shipping incorrect products, and shipping defective productsThis was certainly true in my case and there have been many similar cases.
Regards,
*** ***
Order was shipped multiple times and all items have been delivered. Shipped: 2015/11/24 (USPS)Tracking: 94[redacted]1 Shipped: 2015/11/09 (USPS)Tracking: 94[redacted]3 Shipped: 2015/11/09...
Hi [redacted], I can see we have been replying to all your emails but you have sent so many separate emails for same order/concern which was needed. https://tools.usps.com/go/TrackConfirmAction?[redacted]0 shows Packgae have been delivered. and refund for elite 5 lb...
have already been issued. Refunded REFUND INITIATED. Trans ID:[redacted] Gross Refund Amt: 49.93Refund Issued
FedEx: [redacted] shows this order have been delivered on 12/11/2015. Per chat on 12/08 with you shipping was refunded per your choice. REFUND INITIATED. Trans ID:[redacted] Gross Refund Amt: 15.10
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12679296, and have determined that this proposed action would not resolve my complaint. For your reference, details...
of why I am rejecting this response appear below:After taking two two weeks to arrive, the product arrived and is bad. After forwarding a photo of it to the manufacturer, they advised me to not consume it and stated that it has most likely not been properly kept.
Regards,
[redacted]
Please note we can not secure your package or mail after delivery. You need to make proper arrangement to secure your mail receptacle. USPS does not approve insurance claim if package is delivered to the right address. You can read USPS insurance claim policy at USPS website.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
reviewed the response made by the business in reference to complaint ID 12246048, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
This business sent a package that was left in front of my apartment door and was stolen. They should have sent the package insured. I contacted USPS and they told me that the the business had to contact them in for USPS to reimburse me the amount of the purchase, because the postman should have not left the package outside. The business never made the slightest effort to contact USPS. They cashed my money and that was it.
Regards,
[redacted]
Hello,Fedex have confirmed that package was delivered by your local post office at [redacted], Georgia [redacted]You have open dispute with your bank so this order is past due and getting closer to collections date.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12620504, and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello,USPS site were experiencing some delay which is beyond our expertise. Your order have been shipped on time and USPS website is showing update for Tracking Number: [redacted].
Hello, We have sent customer Prepaid return label and also called fedex for pick up (Confirmation no. [redacted]) and they will come to customer's home/apartment and will pick package for him. Upon receiving item(s) we will review and issue necessary refund. It is not proven that customer...
have received incorrect item. Since his first contact he is using asking for refund or another shipment with out following our return policy listed on our website at:[redacted].com/returns.html. Refund or replacement can not be shipped until package is picked by fedex which is scheduled for tomorrow. Thank you!
[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]Hello, I never received a package or any delivery from FedEx or USPS. To this very date, I have never received the product I ordered. Based on the tracking number, it appears FedEx used the USPS to deliver a FedEx package. The delivery does not say to where or who it was delivered to. I can with 100% certainty state I never received the package. I requested Supplement Geeks to make a claim against FedEx for non-delivery/lost package. They have not done this
Regards,
*** ***
Your order is already refunded. REFUND INITIATEDTrans ID:*** Gross Refund Amt: 49.93Refund Issued If your bank is in process of changing your card it may cause additional time for refund to post on your card
(1) Incorrect address was provided by you during checkout. (2) Return label have been emailed to you on 11/and still waiting for return product. Shipped: 2015/11/(FEDEX)Tracking: ***
Dear Customer, Your order has already shipped and should be there any day nowUSPS tracking is ***. To Revdex.com,As mentioned previously remove our page and stop emailing us other wise we have to take legal action against you as we do not want to participate in
your program because of your incorrect policies and procedures
Dear Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The companies' response is not at all correct, and I have provided photographic evidence to them that the product in question, C4, was definitely shipped unsealedCompletely unsealedAs in, someone had opened the product by removing the lid and then carefully peeling away and completely removing the inner foil top that protects the product (this cannot occur by accident or during shipping)I have reason to suspect that this product was previously purchase and returned by another customer and then later resold to me.If the company ships me new products, including the one that was never sent, or provides me with a refund for the damaged and missing products, then my actions to achieve compensation will be completeHowever, I think that this complaint should stand as a warning to future potential customers to avoid dealing with this companyAfter more carefully reviewing other customers comments from a variety of online sources, I have confirmed that this company is doing bad business and frequently mishandles customer orders including not shipping products, shipping incorrect products, and shipping defective productsThis was certainly true in my case and there have been many similar cases.
Regards,
*** ***
Order was shipped multiple times and all items have been delivered. Shipped: 2015/11/24 (USPS)Tracking: 94[redacted]1 Shipped: 2015/11/09 (USPS)Tracking: 94[redacted]3 Shipped: 2015/11/09...
(FEDEX)Tracking: [redacted]18
Hi [redacted], I can see we have been replying to all your emails but you have sent so many separate emails for same order/concern which was needed. https://tools.usps.com/go/TrackConfirmAction?[redacted]0 shows Packgae have been delivered. and refund for elite 5 lb...
have already been issued. Refunded REFUND INITIATED. Trans ID:[redacted] Gross Refund Amt: 49.93Refund Issued
FedEx: [redacted] shows this order have been delivered on 12/11/2015. Per chat on 12/08 with you shipping was refunded per your choice. REFUND INITIATED. Trans ID:[redacted] Gross Refund Amt: 15.10
Fedex [redacted] shows it was delivered on 10/17/2017.
Fedex [redacted] shows delivered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12679296, and have determined that this proposed action would not resolve my complaint. For your reference, details...
of why I am rejecting this response appear below:After taking two two weeks to arrive, the product arrived and is bad. After forwarding a photo of it to the manufacturer, they advised me to not consume it and stated that it has most likely not been properly kept.
Regards,
[redacted]
Please note we can not secure your package or mail after delivery. You need to make proper arrangement to secure your mail receptacle. USPS does not approve insurance claim if package is delivered to the right address. You can read USPS insurance claim policy at USPS website.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This order have already refunded on 10/26 and confirmation is REFUND INITIATED. Trans ID:[redacted] Gross Refund Amt: 38.98 Refund Issued
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID 12246048, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
This business sent a package that was left in front of my apartment door and was stolen. They should have sent the package insured. I contacted USPS and they told me that the the business had to contact them in for USPS to reimburse me the amount of the purchase, because the postman should have not left the package outside. The business never made the slightest effort to contact USPS. They cashed my money and that was it.
Regards,
[redacted]
Hello,Fedex have confirmed that package was delivered by your local post office at [redacted], Georgia [redacted]You have open dispute with your bank so this order is past due and getting closer to collections date.
Upon checking I see your order is already refunded. It usually takes 2 - 3 business days for refund to appear in bank account or on card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12620504, and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello,USPS site were experiencing some delay which is beyond our expertise. Your order have been shipped on time and USPS website is showing update for Tracking Number: [redacted].
Hello, We have sent customer Prepaid return label and also called fedex for pick up (Confirmation no. [redacted]) and they will come to customer's home/apartment and will pick package for him. Upon receiving item(s) we will review and issue necessary refund. It is not proven that customer...
have received incorrect item. Since his first contact he is using asking for refund or another shipment with out following our return policy listed on our website at:[redacted].com/returns.html. Refund or replacement can not be shipped until package is picked by fedex which is scheduled for tomorrow. Thank you!