Supplementwarehouse.com Inc.

I placed an order on Jan over the internet with this companyThat day my cc was charged $ I emailed them the week of Jan asking when my order will ship They responded business days from placing the order It never shipped I canceled the order via their website on Jan 20, asking for my money back and their policy states it takes business days to process a return - that would be Jan I emailed them on Jan 27th to follow up and be sure that I would received my refund I received a response that same day - Jan 27th stating they would look into it Today is Feb and I have emailed them two more times since then asking for my money back and I am getting zero response from them

I ordered a protein powder from Supplement WarehouseThey immediately charged my credit card and confirmed the order weeks later I tried calling to get an update on delivery None of their numbers worked, including the commercial "stores" they had listed on their website I found out later that they were in bankruptcy They are still sending out e-mail soliciting orders and accepting orders on line

Ordered products days ago Items have yet to be shipped I emailed their help desk asking what is wrong Helpdesk said all items are on backorder and if I want a refund or switch out an item I can call 800-545- When I call that number it tells me there is nobody available to help and to use the Helpdesk Corporate office has not answered my calls either order is #***

I placed orders 11/22/Then I received an email that the items I ordered were on back order and was given the option to cancel or continue to waitAt that time I opted to waitAnd I waited and waited and waitedWhen I finally got tired of waiting I tried calling customer service line several times and got a recording saying they were unavailable to take my call at this time and to call back or email the help deskThe next day I tried calling again only to receive the same recordingI then emailed the help desk to cancel the order and refund my moneyThey replied "Please allow up to business days for us to process your refund; depending upon your bank or credit card's policies, the refund may take an additional 3-business days to post." That was Jan25/ I still have not received any refund

I ordered from this company and after being charged for a product the product has not been delivered My main complaint is that there has been no communication with the company My phone calls go unanswered as well as my emails The company has taken my money, did not provide a product and refuses to communicate about the issue

Placed order on November 20, 2:22:PM CSTCalled Becky for ship update, said would ship in business days Never shipped Called to cancel order,
said would refund in days Now month later,
NO REFUND, This is absolutely the WORST shopping
experience in my LIFE!! DO NOT ORDER FROM THESE BUMS!!
Isn't this wire fraud?

We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 9/7)We believe that this is unacceptable and we are taking actions to ensure this does not
happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, ***

I ordered items from Supplement Warehouse on 01/11/and my card was charged immediatelyAfter weeks I was curious where my items were so I calledThe message said that nobody was available because they were doing inventoryThe next day I called and again I was not able to get anyone to answer the phoneI thought I might have more luck emailing but it took days for them to respond and when they finally did respond they told me they would research and get back to meThat was business days ago

We apologize that this customer experienced some technical errors in regards to their ordering process; we have notified our tech team of this, and they are looking into itThis customer has a valid order and "guest" account within our system, it was processing for shipment, however we have flagged
it for a cancellation per this customers requestThis customers order status has changed, and we are taking steps to process a full refund for the applicable amount owedPlease note we ask the customer to allow up to business days for the credit to be processed.Typically an order can take up to business days to be fulfilled, this customers order was within our policy time frame.If there are any further concerns, we urge this customer to email our helpdesk directly for a faster response time.Best regards, ***

We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund will be issued, including shippingThe refund will be in the form of a mailed check, as our system does not keep
customer payment information past daysWe believe that this is highly unacceptable and we are taking actions to ensure this does not happen again in the futureWe too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com

We apologize for any confusion or miscommunication in regards to this customers orderOur customer service has been communicating with this customer via our Helpdesk, and has also tried to call and reach out to them directly, however the phone number on their account is disconnectedDue to our
Fraud Security systems, we cannot issue a check to a different name, or a different address, as its protocol to mail the check to the billing addressIf this customer can call and contact us directly to consent to the billing changes, we can try to assist them further with this thoughAt this time the customers account is considered closed. Thank you,SupplementWarehouse.com

I placed an order (order # ***)and was debited right awaybut I never received a confirmation email Waited a couple of days and call to see the status of the shipment They told me the shipping would not be before another week so I cancelled the order The customer service representative told me all was good but it would take a certain time before getting my refund weeks after still nothingSince then, I have emailed numerous times without any response Now their phone line and email is not working

I placed an order on 9/06/2016, The amount was deducted from my bank accountI have not received anything yet, no order status, no product, nothingI tried to email them several times in the last two weeks and no one has responded, I have called many times, each time an automated message states due to call volume my call can be answered and to use the help deskThe help desk takes you to a dead link and does not workI have called every number I can find, no answer same message

I placed an order with this organization on 04/10/with the impression per shipping method, that my order would be shipped out in business daysI checked their website on 04/13/for the status of my order, and it states that my order was cancelledI did not cancel my orderMy money was also not refundedI called their Customer Service and got a voicemail on several occasions which told me to call back laterI sent an email as well on 04/14/and have not received a response yet, only automatedI can not speak with anyone about my order and I believe they are keeping my money

I placed an order for products on Dec05, for $I received of the products shortly after that, but was told others were on back-order & it would be weeks before they knew if they could ship them to me, or if they would refund meSince I didn't need them right away, initially I was okay with a week waitHowever, it is now Feb06, & NOTHING!!! I have contacted them several times via email and via phone (like 15-times), only to not get any response, OR the times someone did answer (time by phone, 2x by email) that my refund was on it's wayTo date, NO refund has ever been sentNEVER ORDER FROM THIS COMPANY! Now I tried calling today & all their lines just give busy signals
I ordered from here a few years back & although slow to receive items (like 2-weeks), I received themBut since shipping was so long previously I quit ordering from, but si

I have ordered from this company back in December of 2015, after days I still did not receive my order of plusFinally my order came Jan 16, I wanted to trust the company again and I ordered again on Feb 25, 2016, it is now March 22, and I still not have my orderI have place emails and have tried calling to no availI'm very frustrated with this companyI want my money back They also withdraw your money before the products even shi.p

I ordered a Diet Minder Diet and Fitness Journal from this company on Sept13th as they had good price My credit card was charged on Sept 14th I am still waiting for an e-mail saying it has been shipped, and it is Sept26th After days, I sent an email to their customer service asking when I could expect it to be shipped, and was informed it could take up to days for order to be processed After a week, I started sending e-mails to cancel the order as I had to go to a local bookstore and buy one as I need to keep track of what I eat I have sent emails so far to cancel the order and have had no response I just want to warn others as I learned the hard way that cheaper is not always better! BTW, the local one I bought ended up being about the same price as it had no shipping cost

I placed an order (order # ***)and was debited right awaybut I never received a confirmation email Waited a couple of days and call to see the status of the shipment They told me the shipping would not be before another week so I cancelled the order The customer service representative told me all was good but it would take a certain time before getting my refund weeks after still nothingSince then, I have emailed numerous times without any response Now their phone line and email is not working

After weeks I have still not received my order nor have I been able to reach anyone at the business for any answers Ive tried emailing and calling with no luck They did charge the order to my credit card though

I never received the supplement I purchased even though my credit card was charged I asked for a refund and they will not accept any emails The phone is not in service