Supplementwarehouse.com Inc.

I placed an order on Jan over the internet with this companyThat day my cc was charged $ I emailed them the week of Jan asking when my order will ship They responded business days from placing the order It never shipped I canceled the order via their website on Jan 20, asking for my money back and their policy states it takes business days to process a return - that would be Jan I emailed them on Jan 27th to follow up and be sure that I would received my refund I received a response that same day - Jan 27th stating they would look into it Today is Feb and I have emailed them two more times since then asking for my money back and I am getting zero response from them

I placed an order online November 15th I only received 1/of my order and was notified the rest was on back order January 19th I still had not received the rest of my order therefore requested a refund Upon my request I received an email stating it would take up to business days to receive my refund February 6, business days later I have not received my refund, any notification from this company nor have they offered anything to compensate for this inconvenience Do not use this company for your supplements There are plenty other websites to purchase the same items The small discounted prices they offer are not worth the hassle that comes with this business

I ordered and purchased items from them When I received my order only one of my items was received After several attempts to contact them by phone and email they finally emailed me back I was told the order was on back order do to their supplier They said 1toweeks It's been over a month and I still have not gotten my orderI can not contact them by phone they say there are to many caller and to please use their online help desk This is the same thing I went through the first time I contacted them After some time they finally told me the same thing another 1toweeks that's well over a month almost two from what I was originally toldI asked for my money back and have not been reimbursedThey send me emails days almost weeks after I contact them saying the same thing over and over But still no product or reimbursement

I ordered a month agoI've been given the runaround the whole timeI've tried contacting via email today [email protected] and found out that the email has been disabledOn their website they having NOTHING to choose fromNOTHING for sale.After filing a dispute with my credit card holder, they have reimbursed me and should be going after the companyDO NOT PURCHASE ANYTHING FROM THIS WEBSITE......EVER!!!!!

ordered package over a month ago and did not recieveTried numerous times to call with no response, emailed with no responce

I originally ordered products from this company on 9/21/for the total amount of $After placing my order I received a response that my order was being processed I was to allow 5-days for shippingBecause I know that the warehouse is located in Oak Creek WI, all of minutes from my apartment, I expected to see a package soonerAfter waiting days I sent an email asking where my order wasI received a response after days that my product was on back orderPlease keep in mind that I ordered two different productsSo I replied asking what products were on back order and if they could send one of the itemsI also inquired if they had a replacement product on hand that they could sell me in it's placeAfter waiting days for a response (September 10th) I replied again asking why I had not received any information and asked if they cannot give me any consequent information about my order to give me a refund in fullTwo days later I received this an email containi

After numerous failed attempts at contacting this company through phone and email I've reached my limitI never received my item and you absolutely CANNOT talk to anybody with this companyI don't know what's going on but it doesn't run like a professional business that's for sure

I placed a order with them Nov.27th I order supplemts Once month later after no contact or delivery I contacted them again and they responded They told me my order was on back order and would be in their warehouse and would ship in one to two weeks I waited and waited and nothing arrived I tried to email them several times the past two weeks and no responseI called the cr and it kept saying all lines were busy I paid and didn't receive my items!

I have been trying to get a hold of someone for the past monthI place an order for two things and have yet to receive itWhen I try and use the tracking number it states on UPS that it is not acceptableI have emailed 5x and called 7xI never get any helpI do however get surveys asking how I like the product and the delivery shipment timeWELL I couldn't tell you because I haven't received it or any helpI can't even get a hold of someone to cancel my order and get my $backYou've lost what would of been a loyal customerI buy supplements every Sunday from Vitamin Shop Way to go SWH

DON'T order from this businessI ordered products WEEKS ago and have still not receive themMy credit card was charged hours after my order, howeverMy products have been 'back ordered' times nowNo one answers calls from the customer service phone number and the only way I received a response from someone in customer service was when I threatened to contact authoritiesI had to get in contact with them multiple times to receive my refund which also came a week later than they saidThis is the worst experience I have encountered with a business and this is not an isolated incident after checking other customer reviewsSave your time and money and do not give this company your business

Please do not order from this company I placed an online order on December 14th and my credit card was charged at the same time I was told via email approximately December 23rd that the product was on back order They had no date when it would be in stock I subsequently cancelled my order and asked for a refund I received an email response saying they would process my refund but it would take a couple of weeks It has now been SIX WEEKS and I still have not received a refund despite sending the company several emails inquiring about the status They have had my money since 12/14/and I have NOTHING I will never do business with this company

Placedan online order at supplementwarehouse.com on Oct17th, and my bank processed the transaction on Oct18th, for $for three productsI received an email when the order was placedIt has been days and I have not received any shipping confirmationTheir website states most orders ship in hoursI attempted to call their customer service line twiceIt says my call cannot be taken and then disconnectsTheir corporate office does not answerI sent two messages via their online helpdesk which noone has respondedI also sent a message to their Facebook messenger account with also no replyI contacted the actual store who told me the store could not tesolve any online issuesI would simply like the products I ordered or a refund

I ordered product on 1/17/and after a week I tried calling to see the status and the phone had a message saying they were closed for inventory so I emailed themI've emailed twice and now every time I call the phone just rings and rings then clicks offI have not gotten an answer on either email nor do I have a credit back to my account for $ I'm not sure what else I can do at this point
Thank you,
Lori Sandberg

My experience with supplement warehouse,
As a veteran(Active Duty US Army Military Police years) and a law enforcement officer I know how public relations works This is the first time I have ordered from their site and quite possibly the last! I placed an order on August 28th my card was charged and I also received a confirmation number and no follow up after thatSo I call yesterday to check on the status and sat on hold for about minutes before being transferred to a customer service representative The customer service rep then placed me back on hold for another minutes only to inform me one product I ordered was out of stock Now I will be receiving one of the items I ordered and the other will ship when it's back in stock, I am not gonna hold my breath I have heard rave reviews from coworkers so I thought I'd check it out I am definitely dissatisfied, frustrated, and very disappointed I gave them my business Hopefully future customers will not be treated as poorly as I was through the process I was able to receive supplement orders faster when I was stationed in Iraq then I am getting in Illinois from one state over in WisconsinVery Respectfully
Concerned Consumer

Ordered supplements from vendor and did not receive but was chargedAll attempts to contact and get answers have gone unansweredThink my money has been stolen

I placed an order on January 11th and was billed immediatelyI have not yet received my order and all forms of contacting the business have failedTheir numbers are not active and all email attempts have failed
I have attempted to cancel my order for a refund, but the website will not allow it to be cancelledMy order number is ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not have any refund credit posted to my account even though they state the credit refund has been applied.
Regards,
Lindsey ***

We apologize for the
unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a partial refund has been issued (as of 9/9/16)Please note, it can take up to business days to process/postWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, ***

I never received the supplement I purchased even though my credit card was charged I asked for a refund and they will not accept any emails The phone is not in service

All the other negative reviews are true Don't do business with this company Had to go through my bank to get my money back since I charged my order No response from the company