Supreme Modular

The client signed a contract to build and there is no
mortgage contingency in affect.  Due to
his situation, his ability to build may have changed however, a change in the
client’s financial situation does not remove any job costs incurred by the
company nor does it automatically nullify a legally binding contract.  Rather than respond to an online forum with details that may
contradict what the client is stating and additionally be of a personal nature
to the client, the company is requesting the client pay the past due balance.Within the contract, there is a section that clearly
identifies actions that the client may take if they feel as though they have a
right to a refund or to resolve any other disputes.  The position of the company is to try to work out an
amicable solution for both parties.  The
company is willing to discuss solutions regarding the outstanding payments due
by the client.  The company is willing to
meet the client in the office where the contract was signed for
discussions.

Hello [redacted], we are sorry to hear that you have
had such a negative experience.  Building
a home is a major decision and we are truly sorry that you feel the way you
do.  We have been serving clients since
2003 and take customer service very seriously.
I understand that...

you had a change of heart and decided to
renovate your existing home rather than build a new home.  We have reviewed your contract which does not
call out any contingencies for cancellation related to your decision not to
move forward.  We would like nothing more
than to amicably resolve the situation so that it is fair to all parties.  Please understand that when you make the
decision to move forward by signing the contract, there are fees associated
with the commitment.  Please contact the
office do discuss setting up a meeting where we can review and hopefully
resolve the situation.

We are not interested in have a home build with Suprememodular  Homes anymore since we lost all confidence in their ability to produce the home we want, they continually
ignored our request for the floorplan we wanted and tried to get us to settle for a plan that the had in their archieves since 1994 (outdated) and not accommodating to our needs.
Also they have floorplans on their website which they told us they can no longer build, I believe this is false advertisement, along with their displays of cabinets and other items
in their showroom that are outdated and no longer supply. If they can't keep thing updated how can they produce a home? Scary!! We just want our money back asap!
The [redacted]s

Complaint: [redacted]
I am rejecting this response because: We longer want to build a home with you, we can not purchase property within our area it is not within our price range and we don't 
feel comfortable using your company!  My husband [redacted] and I have tried to reached out to you many times and you returned our calls only once that is not good business.
We sent you mail and you did not get back to us, we do not want to work with you!  Please just return our money, I also lost income due to cut in hours and can no longer afford
a modular home, we are looking to down size our rental as we speak. Please consider this the end of our contract!
Regards,
[redacted]

The contract(s) are legally binding contracts.  My advise is to consult with your attorney regarding your claim.   The client signed a contract to build and there is no mortgage contingency in affect.  Due to his situation, his ability to build may have changed however, a change in the client’s financial situation does not remove any job costs incurred by the company nor does it automatically nullify a legally binding contract.  Rather than respond to an online forum with details that may contradict what the client is stating and additionally be of a personal nature to the client, the company is requesting the client pay the past due balance.Within the contract, there is a section that clearly identifies actions that the client may take if they feel as though they have a right to a refund or to resolve any other disputes.  The position of the company is to try to work out an amicable solution for both parties.  The company is willing to discuss solutions regarding the outstanding payments due by the client.  The company is willing to meet the client in the office where the contract was signed for discussions.

Supreme Modular is a reputable and honest firm,
always delivering on its promises to its clients. It is always disappointing
and of upmost concern when a client is unhappy with the service Supreme Modular
provides.  Supreme Modular is truly sympathetic to our...

clients’
position(s) and makes every reasonable attempt to resolve issues /
disagreements that may arise between Supreme Modular and its clients. 
 
In regards to Mr. [redacted] and Supreme Modular, this
matter is currently pending litigation. At the request of Supreme Modular’s
legal counsel, Supreme Modular has been asked not to respond to the claims
being made by Mr. [redacted] with the Revdex.com at this time. 
Supreme Modular’s legal counsel requests that the Revdex.com
refrain from making any final decisions regarding any matter related to Mr.
[redacted], until litigation between the parties has concluded.

Complaint: [redacted]
I am rejecting this response because:
I actually entered into two contracts.  When I was turned down twice for a mortgage the first time, Supreme offered a cheaper house.  Both times I signed the contract right away...the first time one week after my first visit and the second time on the same day it was presented.  Both were 20+ pages and I was asked to initial every page with not much explanation of what was in the contract.  The second contract has sections missing which, as I said, should make it void.  As far as mortgage contingency, I don't remember being asked to remove it from the contract.  Why would I do that if it was explained to me and put in to help me?  However, if it was, that was for the first contract, not the second.  Supreme has certainly NOT tried numerous times to reach me by phone.  In fact, I have e-mailed Marc a number of times asking for a breakdown (in writing) of where my $27,781 went and, as of today, I'm still waiting for an answer.  They only asked once recently for me to go down to resolve the situation which would be mutually amicable to both parties.  I answered in writing via USPS certified mail stating what I wanted as a refund, which is what I told the Revdex.com.  The Revdex.com is also aware that I asked for a mortgage contingency in the second contract and was told that couldn't be done...I'd have to sign a "Buyer's Request for Extension", which I did on June 10, 2015 (same day as I signed the second contract).  This document would stop any work from proceeding unless and until I got a mortgage.  It expired on September 10, 2015, but I was billed $2,970 for septic design on July 13, 2015, which is within the three month period when NOTHING was to be done.  I believe a review of my job status could be done in writing, via USPS certified mail so there would be proof in writing of where my money has gone.  One other thing.  I DID NOT visit Supreme's office multiple times prior to signing any contract.  The contract for the first house was signed on the second visit when I brought the rest of the down payment on August 26, 2014.  When that fell through, the second contract was signed the day it was presented...June 10, 2015.  The only  resolution Supreme has offered so far was asking for an additional $24,862.  They have not so far offered so much as a partial refund of my $27,781 which includes $6,000 for permits for which there has been no application.  I don't feel that Supreme has done anything to reach a mutually amicable resolution to this problem.  All I'm asking is an accounting (dollar for dollar) of where my money has gone and an offer of a refund to me.  Supreme knows I really wanted to build a house, but now that is impossible.  They should be willing to "go the extra mile" to sincerely try to meet me in the middle.  I will wait for a reply.  If it is not agreeable to me, I will be telling various other outlets about my dilemma.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It's almost two years now and I still haven't been told where my money has gone.  I have asked for a partial refund from Supreme...they refuse to acknowledge it or send a counteroffer.  I've told them the contract in question is incomplete and so I feel is null and void.  As I've stated numerous times, I can no longer afford to build a house.  I will not go to Supreme's office to discuss the matter.  I feel it would be a waste of time and I would have no proof in writing of what was said.  Whatever would be said in the office, Supreme should communicate to me in writing or via e-mail so there are no mistakes or misunderstandings.  It will be in black and white.  This is the main reason why I like to have everything in writing (hence why I like to communicate via e-mail).  If Supreme is truly interested in an amicable solution, they will send me a partial refund.  As for no mortgage contingency being in the contract, I asked for one on June 10, 2015 and was told that I should sign a "Buyer's Request for Extension"--they wouldn't include the mortgage contingency on the second contract.  I did as they asked and signed the extension along with the contract.  The document was only good for three months.  That doesn't seem to me like a replacement for a mortgage contingency in a contract.  And what good was it when it expired on September 10, 2015 and I was billed for septic design on July 13, 2015?   Also, I never had a conversation regarding any mortgage contingency with regard to the first contract.  Someone at their office spoke to my mother and not me regarding this.  I felt that I was persuaded to sign the last contract even when Supreme knew I was having mortgage issues and took advantage of that. 
Regards,
[redacted]

From the first meeting until we moved in I can say with honesty supreme modular went above and beyond. Our house was flooded and we needed to rebuild and needed the same footprint. We have a special needs child so the same layout w ada access was critical. They made it happen!

Supreme modular was the right company for us. So many custom design options availabe. We had ours built turnkey. Went very well. On budget and ahead of schedule.

Supreme Modular has nothing further to add.
Thank you.

The assertion that we are unable to build the home for which we are under contract is false and misleading.  We are able to build the home however the first step is paying the invoice which is grossly past due.

Complaint: [redacted]
I am rejecting this response because:
I don't know, nor have I been told about any job costs incurred by Supreme regarding the building of the house other than two sets of plans I received.  Besides this, the second contract is incomplete...portions are missing, which to me means it is NOT legally binding.
As far as responding to an online forum, I alerted the Revdex.com of my dilemma because I wanted others to know about my experience with Supreme.  I will not pay Supreme any more money.  It has been months since I've asked for a dollar for dollar accounting of where my money has gone.  That amount is:  $4,500 on Aug. 18, 2014, $17,281 Aug. 26, 2014, and $6,000 Oct. 20, 2014 for permits that were NEVER applied for.  That's a total of $27,781.  When I signed the second contract, everything became one lump sum.  The total amount, $27,781 has been used for....what exactly?  This is what Supreme has never disclosed.  At one point, I was told they don't like to discuss the situation via e-mail because "e-mails lead to mistakes and misunderstandings".  I really don't understand that comment. 
Both of us have the same position...reaching an amicable solution to this dilemma.  The  problem lies in our different definition of an amicable solution.  I am willing to accept a partial refund...$6,000 for permits--that should be a no-brainer since there has never been any application submitted--and $12,000, which is a small percentage of the remainder of my payments.  I will not visit Supreme's offices for any discussions regarding the above.  I want proof in writing of where my money has gone, and what my payments cover as well as anything else that might be discussed at a meeting in their offices.  This request should have been addressed months ago, and yet, here we are, almost into 2016 and no answers from Supreme.  This does not sound right to me.  If I don't receive a partial refund as stated above, I will definitely be in touch with other outlets regarding this ongoing problem.
As I've stated, I can no longer afford to buy a house, nor can I afford any other remedy Supreme may be suggesting.  Supreme should do the right thing and offer a partial refund.  That would go a long way towards making Supreme a reputable company in my eyes. 
Regards,
[redacted]

The contract(s) are legally binding contracts.  My advise is to consult with your attorney regarding your claim.  
 
The client signed a contract to build and there is no mortgage contingency in affect.  Due to his situation, his ability to build may have changed however, a change in the client’s financial situation does not remove any job costs incurred by the company nor does it automatically nullify a legally binding contract.  Rather than respond to an online forum with details that may contradict what the client is stating and additionally be of a personal nature to the client, the company is requesting the client pay the past due balance.Within the contract, there is a section that clearly identifies actions that the client may take if they feel as though they have a right to a refund or to resolve any other disputes.  The position of the company is to try to work out an amicable solution for both parties.  The company is willing to discuss solutions regarding the outstanding payments due by the client.  The company is willing to meet the client in the office where the contract was signed for discussions.

I was shopping for a site builder and found this company. I got the same commercial building for literally 1/3 the cost all in that the site builder was going to charge me.

What a great company and it was a bleassing to come across them.

We were referred to supreme modular by a close friend. We couldnt be happier. The reason they didnt get five stars is thier prices werent the cheapest but the two cheapest companies out there were selling homes from their garage and basement! Can you believe it!

I could not in good concious buy a house from a person selling out of his garage or basement. I mean this is the biggest investment id ever made in my life. I need to deal with a Real Reputable company like supreme modular. Very glad I made the choice to use supreme modular.

On time and on budget. Very satisfied.

God bless this builder. We almost made a terrible mistake by buying a modular frim a company selling a home out of his basement. Then We went to supreme modular and found the best builder in nj. Very pleased so far.

Complaint: [redacted]
I am rejecting this response because there is no litigation pending.  Supreme had our case dismissed because our agreement of sale states that we can only go to the [redacted] for disputes.  The cost of arbitration isn't worth it for us for the amount of money they took from us. 
Stating that you are an honest company does not make it so and these guys are anything but.  Others should be aware of their actions and you should have an interest in getting reviews available to innocent people that rely on your site and reputation. 
Bottom line, they owe us money and at closing on our house they brought a check for the money but would only give it to us if we signed a general waiver that prevented us from opening any claims for repairs even those included in our warranty.  This is unethical to say the least.  They owe us money and refuse to provide evidence that they don't -- even though I have asked verbally and in writing several times.  The two main items are:
1. They gave us a $3000. credit toward builder upgrades and said it would be honored at closing.  They refused to honor it and said they applied the credit during the sales cycle -- even though they have no record and provided us with no evidence of it.  It should also be noted that every cent for everything they did required our signature so how this could go un-notices is ridiculous.
2. They withheld $1180. from us to move the electric feed to the house from one side to the other.  They said we requested it and that is why we should pay.  However, I would never think of or know anything about an electric feed.  When I called the electric company they said Supreme never called them to find out where the feed would be provided.  They called this builders 101. 
It is frustrating to deal with dishonest people and have little recourse other than letting others know that they should be on the alert. 
Supreme ran almost a year over their own projected deadline because of their failure to follow local building codes and having to redo work or because they failed to take the proper steps first to determine what type of work was needed. 
These are facts.  You can't let them off the hook or it makes your service worthless.  I know that people can make erroneous claims but this is your business and you should have some way of getting to the answers when things like this arise. 
[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I don't know, nor have I been told about any job costs incurred by Supreme regarding the building of the house other than two sets of plans I received.  Besides this, the second contract is incomplete...portions are missing, which to me means it is NOT legally binding.As far as responding to an online forum, I alerted the Revdex.com of my dilemma because I wanted others to know about my experience with Supreme.  I will not pay Supreme any more money.  It has been months since I've asked for a dollar for dollar accounting of where my money has gone.  That amount is:  $4,500 on Aug. 18, 2014, $17,281 Aug. 26, 2014, and $6,000 Oct. 20, 2014 for permits that were NEVER applied for.  That's a total of $27,781.  When I signed the second contract, everything became one lump sum.  The total amount, $27,781 has been used for....what exactly?  This is what Supreme has never disclosed.  At one point, I was told they don't like to discuss the situation via e-mail because "e-mails lead to mistakes and misunderstandings".  I really don't understand that comment.  Both of us have the same position...reaching an amicable solution to this dilemma.  The  problem lies in our different definition of an amicable solution.  I am willing to accept a partial refund...$6,000 for permits--that should be a no-brainer since there has never been any application submitted--and $12,000, which is a small percentage of the remainder of my payments.  I will not visit Supreme's offices for any discussions regarding the above.  I want proof in writing of where my money has gone, and what my payments cover as well as anything else that might be discussed at a meeting in their offices.  This request should have been addressed months ago, and yet, here we are, almost into 2016 and no answers from Supreme.  This does not sound right to me.  If I don't receive a partial refund as stated above, I will definitely be in touch with other outlets regarding this ongoing problem.As I've stated, I can no longer afford to buy a house, nor can I afford any other remedy Supreme may be suggesting.  Supreme should do the right thing and offer a partial refund.  That would go a long way towards making Supreme a reputable company in my eyes. 
Regards,
[redacted]