Supreme

Supreme has failed to make its website function properly. Repeated attempts to purchase failed. Not by user error, but by not being provided an "add to cart" option once an item is selected.

To whom this may concern,
Weekly supreme releases new items to the public where everyone is given an opportunity to purchase these sought after items. The process goes as such, on Tuesday morning at 11am you have an opportunity to go on ***o register in spot online for an item which gives you a spot in line on Thursday to pick up an item. This morning October *, 2019 Supreme collaborated with the brand Honda to release a Supreme/Honda CRF 250 R bike which that advertised days before the release. Upon arrival to the store with was shocked to discover that they had no bikes which they advertised various times throughout the week. And the explanation which was given by staff at the location was “this is for friends and family”. So I’m just confused as to why Supreme is false advertising an item they won’t sell. This is of a huge concern and I would like to get to the bottom of this urgent matter.

The below email was sent to Supreme of New York as well as Wirecard North America because of fraud that was performed on my card on my account and each company tries wanting me to contact the other for the refund. You cannot talk to anybody at Supreme of New York and the automated system tells you to fill out the form for contact us, then their generic response is to check with my credit card holders policies. Then Wirecard has said they have investigated the issue and advised that all of the info matches so no refund due. This totally makes no sense.

To Whom It May Concern:

I received the below invoices sent to email for the below items but I have never ordered with your company nor has anyone ever used my credit/debit card thru your company; as a matter of fact, I have never even heard of your company. This is a total of $860.00 that will need to be refunded back to me due to this error. Please contact me back as soon as you can. Thanks

Order #*** - Price $158
Order #*** - Price $68
Order #*** - Price $168
Order #*** - Price $408
Order #*** - Price - $58

I have reported my card to the company and they are sending a new card to me. I have also contacted the *** in which was the shipper for the items ordered that were never delivered to my address. Please issue my refund for $860.00 as soon as possible because this is what I had to pay bills for the remainder of the month and this has caused a huge problem.

Thanks

On 8//2019, I ordered a backpack from Supreme, order # ***. I ordered a black one, but when I got the confirmation email, it said I had ordered the camo one, which I absolutely did not want. I assumed I must have made a mistake, but the more I think about it, I know I ordered the black one and never even clicked on the camo one. I attempted several times on 8/*** to contact them to ask them to cancel the order for the camo one, so I could order the black one. I sent several emails and attempted several phone calls. My phone calls were always transferred to a voicemail box that would not take a message but just referred me back to the website. The only email I got back said, "Once an order has been submitted, we are not able to add or remove items, nor can changes be made to the size and style selections." Even though they knew I did not want the camo backpack, they would not cancel the order and still shipped it. Now when I try to return it, they responded with, "T-Shirts, hats, skateboards, bags, accessories, shoes or sale items cannot be returned or exchanged. Please review our return policy on the Terms page of our website for more details."
How can they ship an item they knew I didn't want and then refuse to let me return it. I contacted them within hours of receiving the confirmation email for the wrong color, not days. This is so wrong to be charged $158 for something with no way to return it.

I was told I would be granted credit for a order being returned by the ups and when I had placed a new order on 9//19 I was charged to my card the full amount of the order and was not credited the 76 my order that I had placed . Very unprofessional and when you call their number all they say is to email their customer service . And customer service just reply’s with a template reply and no actual answers . I work in customer service and this is out of line no customer should be waiting hours just to receive a reply on credit that is owed to them ... very unprofessional and will never earn by business ever again

I bought a product that was $8.00. Upon entering my address, it showed shipping cost to be $10.00. After taxes my purchased was expected to be $19.89. I didn't mind that shipping was more than the product itself, since I am in Hawaii and Supreme HQ is in New York. However, after the payment process completed, the new total order was $34.49. My shipping + handling jumped to $25.00. That is a 250% increase. Had I known shipping would jump to more than double the cost of the item, I would not have proceeded with the purchase.

I purchased items via the Supreme app. First, I received the Supreme Jordan 14 and the sneakers did not come with the hang tag which is the reason I liked the sneakers. Second, I purchased the Supreme Super Soaker and I received it dirty. Moreover, it came not working properly. Then it was dropped from less than 2 feet and cracked apart. Third, I now notice that the studs that is the main advertisement of the Supreme Jordan 14s are falling off. Clearly Supreme sells highly defective and poorly made items and is tolerated due to the company’s cult following.

I have NEVER heard of this company, but received two charges on my credit card in excess of $500! Called them and you getca recording with a website. Sent inquiry to no avail. Reported the fraud to my credit card and had to cancel my card and have it reissued for safety. SCAM company!

I have NEVER heard of this company, but received two charges on my credit card in excess of $500! Called them and you getca recording with a website. Sent inquiry to no avail. Reported the fraud to my credit card and had to cancel my card and have it reissued for safety. SCAM company!

My 16 year old son works super hard and saves his money to order exclusive items on Supremes website: on June 13th he wanted to order the Jordan 14s but for some reason his order didn’t go through: as you know items sell fast when released. So I offered to try and order it for him on my card. I selected the shoe and entered in a size 10. Upon completing the order I noticed the show color was blue and he wanted white. I immediately rushed and switched the color to white tryin to make sure he gets the right shoe. I didn’t notice that changing the color changes the shoe size to the default of an 8. I proceeded with the order and it went through: I was so excited he was able to get them. I received an email For my order within seconds. I opened the email and that is when I noticed the size was an 8. I went to the site to get a number and upon calling it prompted me to go online and send a message. There is no physical person you can speak to. I sent in the request to have the size changed and was told no changes could be made, I subsequently asked for the order to be cancelled and again was told no cancel. I’m confused as to why the order couldn’t be cancelled when it wasn’t processed yet. This was all within three minutes. So after three days they shipped me the shoe and I’m pretty much stuck with a 8 shoe for a kid that wears a 10. My son is so upset that not only was he denied his money back but also doesn’t have the shoe he saved his money for. I’m in the process of disputing the charge with my bank: I have attempted to reject the shipment for it to still be delivered to my home after I took it back to ups twice. Now I have to miss work and sit at home and try to wait and see if a driver is able to get it rerouted back to supreme. I would appreciate it if they would allow this shoe to be returned and give me back the money I paid for this item. My kid has a job and he works hard to have what he considers nice things and has been shopping with supreme for some time.
Regards,
Disappointed Mom

My 16 year old son works super hard and saves his money to order exclusive items on Supremes website: on June 13th he wanted to order the Jordan 14s but for some reason his order didn’t go through: as you know items sell fast when released. So I offered to try and order it for him on my card. I selected the shoe and entered in a size 10. Upon completing the order I noticed the show color was blue and he wanted white. I immediately rushed and switched the color to white tryin to make sure he gets the right shoe. I didn’t notice that changing the color changes the shoe size to the default of an 8. I proceeded with the order and it went through: I was so excited he was able to get them. I received an email For my order within seconds. I opened the email and that is when I noticed the size was an 8. I went to the site to get a number and upon calling it prompted me to go online and send a message. There is no physical person you can speak to. I sent in the request to have the size changed and was told no changes could be made, I subsequently asked for the order to be cancelled and again was told no cancel. I’m confused as to why the order couldn’t be cancelled when it wasn’t processed yet. This was all within three minutes. So after three days they shipped me the shoe and I’m pretty much stuck with a 8 shoe for a kid that wears a 10. My son is so upset that not only was he denied his money back but also doesn’t have the shoe he saved his money for. I’m in the process of disputing the charge with my bank: I have attempted to reject the shipment for it to still be delivered to my home after I took it back to ups twice. Now I have to miss work and sit at home and try to wait and see if a driver is able to get it rerouted back to supreme. I would appreciate it if they would allow this shoe to be returned and give me back the money I paid for this item. My kid has a job and he works hard to have what he considers nice things and has been shopping with supreme for some time.
Regards,
Disappointed Mom

A shirt I received is defective & the back of the left arm has a piece about 1/2” that never was sewn

I ordered a keychain almost one year ago and never recieved it. I opened a complaint with customer service and they have yet to respond. This keychain is a gift for someone and they have been waiting for a very long time to receive it. The keychain cost a total of $56.40USD including shipping. The product never arrived and I am increasingly frustrated with not receiving it. I would much rather them provide me a replacement over a refund as the product was shipped back to the warehouse according to my tracking number.

I ordered a hoodie and a waist bag (order number ***) on 02//2019. They sent out the two items separately but emailed me only once when the first item was shipped.
I put in the wrong shipping address when I checked out and I contacted them quickly, so the first package was delivered to me. However, the second package was delivered to the WRONG address without notifying me!!! Here's the tracking number ***.
Their customer service never replies to what I need, and they never answer a phone call. I demand the refund or a replacement!

I got an order 3--19 and immediately returned it unopened cause I knew did not order it. Today I got a phone call from the fraud dept of my credit card regarding a $664 charge on my credit card that I did not make. Someone stole my information and used it.

Fraudulent activity Purchase with our Debit card, we DID NOT ORDER ANY merchandise from them. the amount was for $ 686.00. I received 1 box containing 5 of supreme items. WE DID NOT ORDER! I called them,emailed them. wanting to Find out who ordered the merchandise, whether it was via phone, online. I want proof of Signed Invoice or IP Address if online, etc. but you cant get a hold of anyone. They are not a Revdex.com CREDITED business. they have 54 complaints against them. I want to DISPUTE Charges and return the merchandise, but when my banker called they told him that they DO NOT DO REFUNDS! NOR DO THEY TAKE RETURNS!!!!!!! I do not want this CRAP All I want is my $ all $ 686.00. I want to get to the bottom of this.
The clerk did tell our banker that this merchandise is highly saught out on a 2nd market for me to Sell it! I WILL NOT! I DID NOT ORDER IT! I want them to take it back and refund me my ENTIRE Amount $ 686.00 by the complaints online, THEY TOTALLY SUCK Bad Customer SERVICE. should not be allowed to be a business. I want to file a FORMAL COMPLAINT

I ordered 4 things from their web store. Was given a tracking number with only one item included. That item has not moved from their warehouse in over a week and they do not answer my emails or give me a straight answer to where my product is. The money has been charged and I have not received my product.

My order number is: *** Tracking:*** (showing as order received but has NOT MOVED IN A WEEK)
Item: Organizer Pouch ICE

On December *** 2018 I bought a pair of shoes for my son as his Christmas present. I bought the shoes online at *** I paid $254 including shipping. I gave him the shoes on Christmas and he didn't like them. SInce then, I've been trying to get in touch with someone from Supreme to return the shoes, or even exchange them for something else at the store. there is no phone number listed to talk to anyone, only a form to be contacted later. No one contacted me. I received an email confirming my request and that's it. It is unbelievable that no one had the courtesy to contact me in regards to my request. I emailed them several times requesting the exchange, to give me instructions on how to proceed and what to do. I'm a working mother that saved the money for my son's Christmas present. It's not like $250 + are nothing to me. I worked hard to get that money, and now, because no one answered I can't return the shoes or even get an exchange.
I demand someone to contact me as soon as possible to have this issue solved.

Company enacted a reservation system more than a year ago. Reservation system is alleged to be random, however, I have -- inexplicably -- not been able to get a reservation for approximately 6 weeks or so despite having been able to successfully register on the registration website on Tuesdays.

The only way a customer can enter the store on Thursdays is to have a reservation time sent to them via text on Wednesdays.

It's effectively a lottery with no transparency; they allege that people are removed from the sign up lists if they engage in certain conduct; I have NOT engaged in any of the conduct they describe, but fear that I've been arbitrarily removed from the sign up lists for no reason.

I missed one reservation because I had to appear for jury duty and have never missed any other reservation time. I also provided proof to them via mail that I had jury duty.

I placed an order for a pair of boots in a size 12. I have the screen shot showing the size 12 in my cart. When I recieved the email confiramtion it stated a size 8. I quickly emailed them asking to swap the 8 for a 12 however they told me that they couldnt do that. I asked them not to ship the size 8 because I cant use them and was told that they would be shipping the 8 and I can return it ONLY for store credit and then got another email saying my order was final - no returns , no exhanges. I see no reason why they could not swap the 8 for a 12 being the size 12 was still in stock. Terrible Customer Service. You cant even talk to anyone. Its all by email.