Supreme Reviews (%countItem)
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Description: SHOES-RETAIL
Address: 62 King St Fl 3, New York, New York, United States, 10014-4807
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On 12/*/2018, I ordered a box logo hoodie in Rust color for my brother who has been desparetly trying to obtain one for years without success. I successfully placed an order and then received a cancelation email stating that it was canceled because they believed I wasn't going to use the item for personal use. I explained to them that this was a gift to him because this time of year since 2010 when our mother died, my brother shuts down emotionally and its painful to watch. I don't even care about the brand, it's not for me however, any time he obtains something from Supreme, his spirits are lifted and the man I know is reborn even if for a little while. I wanted to change the narrative of this time of year for us and give him a fresh start, a new beginning emotionally. Supreme accused me of automating the process to obtain this product and I don't know how when I ordered this product from my phone. I added another product to my cart before release time, input my address and billing then removed the undesired item from my cart so that I didn't have to type my address again. I then added the product to my cart and used chrome autofill to input my credit card number and cvv and placed the order. There was no automation of what I did other than what supreme enables on their website. I explained that they had made a mistake and asked them to reconsider however, I received no response other than the initial one. I've learned since yesterday that almost everyone received an email from Supreme like this, but that their orders shipped anyway. I didn't think it was fair to me when I didn't do anything wrong and tried to explain exactly what I did.
According to the terms and conditions the customer agreed to at check out, they understand that we reserve the right to refuse services or product.
Unfortunately we do not have any replacements for this item.
The customers card has not been charged.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[That's probably because you sold your inventory on the resell market. I guess I know what they mean when they say Palace is better now.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Please reinstate the order you cancelled in error. Order from ***, email ***, order #*** for a black medium box logo crewneck, paid and confirmed on 12-*-2018. Cancelled for no valid reason. Please reinstate the order.
As stated in our terms, we reserve the right to refuse orders for any reason without explanation. The customer's credit card has not been charged.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business stated that my credit card had not been charged. This is not true. My credit card is still showing a PENDING CHARGE of $168. Due to the fact that it is a debit card, the funds are not available in my account. It has been 3.5 days and the charge has not yet been reversed. I have been informed that hundreds of customers (potentially thousands) have had their accounts charged and orders cancelled. I request that the Revdex.com open an investigation into the business practices of Supreme. Over hundreds of customers have placed orders, been charged, received order confirmation, then the company has cancelled orders stating that customers will not be charged. As stated above, my card has been charged and my order was cancelled. I understand if a few orders are cancelled, but this widespread practice of accepting and confirming orders, then issuing mass cancellations is unacceptable and should not be allowed. I respectfully request to leave this complaint open until either 1) my order is reinstated or 2) my credit card is not charged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
The pending charge for this order has been voided, please see attached transaction history.
After accidentally ordering a sweatshirt for about $160, I immediately emailed customer support within minutes and they came back with "Supreme does not allow cancellations once an order has been placed. All orders are final and cannot be changed after submission." This conveniently goes along with the scam they have set up on their checkout page in which it shows a confirmation tab before finalizing the transaction. But you never go to a confirmation page. It's basically there to trick you because they figured out people were hitting the buy button to advance the page and save their info for a quick purchase in the future for the drops. Nice scam.
After accidentally ordering a sweatshirt for about $160, I immediately emailed customer support within minutes and they came back with "Supreme does not allow cancellations once an order has been placed. All orders are final and cannot be changed after submission." This conveniently goes along with the scam they have set up on their checkout page in which it shows a confirmation tab before finalizing the transaction. But you never go to a confirmation page. It's basically there to trick you because they figured out people were hitting the buy button to advance the page and save their info for a quick purchase in the future for the drops. Nice scam.
Return Policy. This ompany has a 7 - day return policy, as stated on my receipt. I have called repeatedly and emailed through their website with questions about returning items that were purchased in *** store by my daughter (lives in VA) for me (lives in PA). No one ever answers phone. Messages and email have been not been answered after over a week of multiple attempts.
The website only sells Supreme items. There are very few Supreme brick and mortar stores. The store in *** had a long line waiting to enter, complete with bouncers, which created an intimidating atmosphere for shopper. The store is deceiving and does not only sell the Supreme products. Items were purchased under the belief that they were Supreme brand items and they are not. The two shirts purchased are both other brands.
We have followed up with the customer.
A purchase made in store must be made in person at the same location.
Once the customer replies we will work to getting a resolution.
The item I ordered came in a undamaged shipping box. The item I ordered came in a fancy white box inside the shipping box. This box was completely damaged even though the shipping box was not. I tried multiple times to contact them about getting it resolved but got no reply's. I am unhappy my item came damaged and even more unhappy the company did not even care enough to send an apology or even contact me back about it.
Upon notice of the customer receiving damaged goods, Supreme has sent a pre-paid electronic *** label so that the customer may ship the damaged item back for a full refund or replacement should one be available. The customer was notified by email to expect the return label to
Supreme Store in L.A.
Michael J who is one of the store assistant, he is very rude!!! We are so mad that what he say, he argue with us and threat us and verbal abuse with Racial discrimination!
Michael J make my wife cry, and my wife run out the store, at that moment I speak loud and want everyone know this Michael J make my wife cry, then the store manager come out and say sorry to us and ask for forgiveness, the manager promise us will talk to Micheal J and kick him out, but we are not sure if he did or not.
To be honest, I like the supreme brand. However, on that day, they made very bad service, very bad attitude. Therefore, I'm not suggest anyone go to this store, all the assistants with very rude speaking
I put in an order week ago no one responded to my emails or phone calls
The order has been cancelled per the customer's request. Any pending charges will clear from the customers account within 3-5 business days depending on the customers credit card holder.
Blonde hair, buzzed cut, blue eyed supervisor, I explained to him that I was sold a defective toolbox and would like to exchange it. He told me that he did not have anymore and that I could get store credit. I asked him if he knew if his *** store had any, because I really wanted the toolbox. He said that he did not know. I asked him if he could call his *** store and became agitated and told me that it didnt make a difference who calls them and that I could call them. I asked him if he could exchange the defective tool box for the one that he had on display, and at that point he became extremely agitated telling me not to tell him what to do with his store. a dark haired salesperson came out and I began to address him since he was much calmer which infuriated the supervisor that I was speaking with. I explained to him that I no longer wished to communicate with him because at that point he was getting volatile. He called security and had me escorted out without resolving my issue.
Our customer service team is reaching out to this customer to locate a replacement or issue a refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
WHAT ARE MY NEXT STEPS? I STILL HAVE THE ITEM.
Sincerely
Supreme Store in L.A.
Michael J who is one of the store assistant, he is very rude!!! We are so mad that what he say, he argue with us and threat us and verbal abuse with Racial discrimination!
Michael J make my wife cry, and my wife run out the store, at that moment I speak loud and want everyone know this Michael J make my wife cry, then the store manager come out and say sorry to us and ask for forgiveness, the manager promise us will talk to Micheal J and kick him out, but we are not sure if he did or not.
To be honest, I like the supreme brand. However, on that day, they made very bad service, very bad attitude. Therefore, I'm not suggest anyone go to this store, all the assistants with very rude speaking
Ordered a hat weeks ago and still not arrived. I also emailed them and no one has replied back. I was excited to finally get something from supreme (since its dam near impossible on the site when people horde and resell items) but supreme has left me feeling robbed.
The customer was unable to track his package due to him typing his email incorrectly during checkout ("***"). The package was returned back to us because the customer also typed his billing address incorrectly during checkout and a store credit was issued. We will reach out to the customer seeing if he would like us to reship his package to him to the correct address.
is my currect email. Feel free to email me.
Ordered a hat weeks ago and still not arrived. I also emailed them and no one has replied back. I was excited to finally get something from supreme (since its dam near impossible on the site when people horde and resell items) but supreme has left me feeling robbed.
The customer was unable to track his package due to him typing his email incorrectly during checkout ("***"). The package was returned back to us because the customer also typed his billing address incorrectly during checkout and a store credit was issued. We will reach out to the customer seeing if he would like us to reship his package to him to the correct address.
is my currect email. Feel free to email me.
I purchased a sweater from Supreme on August *** 2018 in the amount of $238.40 (American) My order number is #*** When I received it, it was defective. On the back of the sweater there is a large white stain which appears to be paint of some sort - I was shocked because of the amount of money which I paid for the item. Furthermore, I am a loyal customer and have never before had any issue with the quality of their products.
I sent Supreme numerous emails to their customer support email address with all details and pictures and I have not received a response. I have waited for almost one week for a response. I have attempted to speak to a customer service representative by phone however they do not provide their customers this option. I find their business practices and customer service practices to be unethical and of great concern. I have the right to a refund for a product that is defective or in the very least exchange. Please help me resolve this issue. I have a VERY expensive sweater that can not be worn!
A return label was issued to this customer's email address on 9//2018 so the defective merchandise could be returned to us for a full refund.
We will follow up with the customer once again and reiterate what needs to be done to get a refund.
I order a tshirt color black and when I see the confirmation that they sent it comes that I bought color white and when I send them a email they said that sorry but nothing can be done being that the error is from them because the color I choose was black and I paid for it they send confirmation for a color white and now they dont even answer my email nor nothing and on top of that they cancel my order I think this is a insulted and not a serious buiness
The customer's card will be refunded for the full amount as we could not meet their request to modify the order they submitted. Please allow 3-5 business days for the charges to clear and the funds to return to the account. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I want my original order I told them that in 7 times in diferent emails
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
We cannot send out merchandise because the funds have been returned to the card from which the order was originally purchased. Apologies for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That is unprofessional from you guys being that such a big brand will do this type of things I purchase something and they just dont care if they cant complete the order just never answer back to the customer and and do whatever they want when they want thank you for letting me know how unprofessional and careless supreme is and until today I haven recieve the funds back THIEFS
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Close them down. Myself and a number of others I have talked to have random charges on our bank statements without shopping there. seems a little odd...
Close them down. Myself and a number of others I have talked to have random charges on our bank statements without shopping there. seems a little odd...
I was accidentally summit a transaction by mistake (click a wrong button) on Sunday 3/4/2018 at 1:30 PM PDT. I sent an email within 30' on Sun 3/4/2018 at 2:03 PM PDT and requested to cancel the merchandise transaction order. I even called the store the next day on Monday 3/5/2018 (after countless of dials with busy signal) and I talked to the store manager, I let her knows the order was a mistake, not intend to and request to be canceled but was told that she cannot contact the distribution center which I feel very unusual. Desperate my cancelation, the store still processed and shipped the merchandise on Wednesday 03/07/2018 at 08:52 EST. I rejected the merchandise shipment when it delivered on Thursday 03/15/2018 at 8:15 P.M and the merchandise was sent back and the sender received on Friday 03/23/2018at 12:45 P.M. I got the email on Monday 3/26/2018 at 1:54:52 PM PDT and the store refused to credit back to my bank account. I was told the store credit for the merchandise was issued to my account but the problem is I have no account with the store (nowhere on the website that I can look up for my account). This is my first time to order from the store. I have filed claim with the bank in hope that I can get the money back to my account as I am not going to shop at this store ever again. Please help me as I believe this is a definitely scam.
ordered a rugby and a skateboard - the skateboard came but the $128 ruby did not attempts to call the customer service went unanswered and the emails went unanswered. Charged me for a $128 rugby that I did not receive I will never buy again.
In our term states : skateboards, bags, shoes and accessories may ship separately.
Supreme charged me $77 for no reason several weeks after placing an order that was paid completely. Supreme "shorted" two of my three orders, sending only partial orders with no explanation. I can't them to answer phone calls or emails.
After dealing with a barely functioning website, I was able to purchase two articles of clothing and received a confirmed order screen. Days go by without an expected confirmation email. After waiting about a week, I notice the charges for the two items removed from my credit card statement with no response or information as to why. After contacting the company, I have yet to receive an explanation or any type of resolution. It's clear this business does not need to reply on their customer support in order to keep buyers happy.