I contracted with Surface Link by *** *** refinishing,I was contracted by Chris G*** who told me to send pictures and measurements, he never once said, he would send an estimatorI agreed to the price and gave a $deposit, The contract never stated or was I told the grouting would not be doneWhen the refinisher came to the houseHe said, I do not do grouting and the edge is not flat, so I do not do that for that price that was quoted, even though he seemed not to know what the price wasI told him, that I expected the grouting and edging to be done
He called surface link and they called me and told me that I would NOT receive my deposit back because I did not cancel within hoursI told them that cancelling was not the issue, that they would not do what I expectedI was never told my Chris G*** over the phone that certain parts would not be doneI was never told to acknowlege the contract and discuss itI now find out that they are just a company that ge
Surface link was unable to complete my counter repair properlyThey made the crack in our counter look worse and they would not refund our depositThe employees were rude and not willing to work on this issueCalls and emails went unansweredEmployees would not transfer me managementI now am out the deposit money and have to have a new company repair the crackThey started the job and it looks horribleIf they never started the job it would have been ok to keep my deposit but they did it and it’s worse
I'd had a very heavy weight fall on my countertop that resulted on multiple cracks breaking away from the impact pointI'd called two companies to repair the damageOne company never called me back (they installed the countertop originally)Surface Link got back to me relatively quickly; we exchanged e-mails & pictures and I was given an estimateThe technician called me to make an appointment for the next weekHe was on time, very professional, said he hadn't seen a countertop as beat up as this one in a long time so that gave me some pauseWhen he was finished with the entire process, he had me inspect it and I was stunned by how 'original' it looked! Only he and I would be able to tell where the cracks were because we knew ahead of time but, I'm very artistically inclined and very critical of poor workThis was phenomenal! The technician is a very talented craftsman and I wouldn't hesitate to recommend Surface Link to anyoneEveryone involved in the process was very helpful and professional,
I can recommend Surface Link Corporation quite highlyThe silicone adhesive in my waCorian shower was deteriorating, falling out, and Surface Link sent me a technician to repair it -this year old shower pan now looks new again and should last a lifetimeThe process of making the appointment involved several calls from courteous and conscientious people and the technician who did the work was pleasant, polite and efficient
We had a sink ready to fall from the granite counter I called several companies that considered it a "small job" and could not give me a date for at least weeks I called Meredith at Surface Link and she was very professional and understood the urgency of the repair Her technician was in our home with work days I would highly recommend Surface Link
From the first phone call to Meredith at Surface Link until the gentleman came to fix our countertop, I was very pleased with the service we received Meredith was very knowledgeable and the man (Dan) who fixed the counter was very personable and very professional and did an excellent job Very satisfied with ALL of the service we received Would definitely use their services again
I can recommend Surface Link Corporation quite highlyThe silicone adhesive in my waCorian shower was deteriorating, falling out, and Surface Link sent me a technician to repair it -this year old shower pan now looks new again and should last a lifetimeThe process of making the appointment involved several calls from courteous and conscientious people and the technician who did the work was pleasant, polite and efficient
On August 12th, we contracted with this company to repair our *** countertop within our *** ***'s location The information we provided was accurate and correct to the best of our knowledge It took a full month for them to dispatch a technician to visit and "assess" the location Once their technician arrived, he took pictures and indicated that they can't complete the project we contracted to do
I'd had a very heavy weight fall on my countertop that resulted on multiple cracks breaking away from the impact pointI'd called two companies to repair the damageOne company never called me back (they installed the countertop originally)Surface Link got back to me relatively quickly; we exchanged e-mails & pictures and I was given an estimateThe technician called me to make an appointment for the next weekHe was on time, very professional, said he hadn't seen a countertop as beat up as this one in a long time so that gave me some pauseWhen he was finished with the entire process, he had me inspect it and I was stunned by how 'original' it looked! Only he and I would be able to tell where the cracks were because we knew ahead of time but, I'm very artistically inclined and very critical of poor workThis was phenomenal! The technician is a very talented craftsman and I wouldn't hesitate to recommend Surface Link to anyoneEveryone involved in the process was very helpful and professional,
We had a sink ready to fall from the granite counter I called several companies that considered it a "small job" and could not give me a date for at least weeks I called Meredith at Surface Link and she was very professional and understood the urgency of the repair Her technician was in our home with work days I would highly recommend Surface Link
I called the company *** because I had a crack in my counter top that continued to grow as the years went by I did not have the countertops installed, the previous owner did *** referred me to Surface Link to do the repair work I called Surface Link and they requested I send over several pictures of the crack I complied and they came back with a price of $to complete the work of getting rid of the crack They warned me that the color could be off due to the counter tops being over yrs old and out of warranty I was/am fine with that as long as the crack was fixed In May Surface Link came out and performed the repair to specifications Just as they said the color was a little off but I was happy with the work
Approximately months later I decide to show someone the work that had been done and noticed that the crack had started again I immediately contacted surface link to let them know what happened The first person I spoke with was Kristin D*
We are not satisfied with the work done at my moms houseRefuse to refund or fix the issue.Sad they have to take advantage of year old women that put out so much moneyShe can’t afford to get it fixedThey have made comments they will follow up and don’t
We had a sink ready to fall from the granite counter I called several companies that considered it a "small job" and could not give me a date for at least weeks I called Meredith at Surface Link and she was very professional and understood the urgency of the repair Her technician was in our home with work days I would highly recommend Surface Link
After several months of going between the point of purchase (*** *** assoc*** *** ***) and the installer about cracks and gaps along the Island edges of our solid surface top, SurfaceLink sent out their "Certified Technician" (per his business card) Jeff B*** @ ###-###-####Jeff looked at the Island and stated, "it was bad fabrication" and as the joints/cracks are on approx20% of the edge and he stated "if they can get it right on most of the top they should be able to get it right on all of the counter", then Jeff said "they will just have to REPLACE the Island with on that is fabricated properly"
A week later I receive an email from SurfaceLink, through their claims dept** ***s Warranty (claim #***) that they are denying the claim
I also want to state that we have master and half bath counters, two long side kitchen counters of the exact same material and installed at the same time, by same company (the home was a new build) and there are no
The original company that installed my countertop was not responsive whatsoever with a seam problem I was having with my quartz countertopI had been trying for a year to get them to come back to my house to take care of the problem but they wouldn'tI contacted SurfaceLink regarding the problem and within a day they got back to meI was very pleased with the quick response from Meredith and Molly! Dan, our SurfaceLink technician, did an excellent job! He was friendly and professional and I would highly recommend him and SurfaceLinkThank you!
After receiving a brand new quartz countertop with damage to the finish, I was advised by the fabricators to create a claim with Warranty Company for ** ***This company is Surfacelink I opened a claim on July 17thAn appointment was supposed to be set within business days After multiple documented phone calls with Rep Holy and Rep Kristen, I was advised over and over, that they do not have a tech in my area to handle the claim If this is the case, then how can SurfaceLink represent itself as the Warranty Company for ** *** Quartz Countertop I am still calling them, but even though Rep Kristen told me she was speaking with the CEO of SurfaceLink, there has been zero action taken on this claim
Surface link was unable to complete my counter repair properlyThey made the crack in our counter look worse and they would not refund our depositThe employees were rude and not willing to work on this issueCalls and emails went unansweredEmployees would not transfer me managementI now am out the deposit money and have to have a new company repair the crackThey started the job and it looks horribleIf they never started the job it would have been ok to keep my deposit but they did it and it’s worse
From the first phone call to Meredith at Surface Link until the gentleman came to fix our countertop, I was very pleased with the service we received Meredith was very knowledgeable and the man (Dan) who fixed the counter was very personable and very professional and did an excellent job Very satisfied with ALL of the service we received Would definitely use their services again
I contracted with Surface Link by *** *** refinishing,I was contracted by Chris G*** who told me to send pictures and measurements, he never once said, he would send an estimatorI agreed to the price and gave a $deposit, The contract never stated or was I told the grouting would not be doneWhen the refinisher came to the houseHe said, I do not do grouting and the edge is not flat, so I do not do that for that price that was quoted, even though he seemed not to know what the price wasI told him, that I expected the grouting and edging to be done
He called surface link and they called me and told me that I would NOT receive my deposit back because I did not cancel within hoursI told them that cancelling was not the issue, that they would not do what I expectedI was never told my Chris G*** over the phone that certain parts would not be doneI was never told to acknowlege the contract and discuss itI now find out that they are just a company that ge
Surface link was unable to complete my counter repair properlyThey made the crack in our counter look worse and they would not refund our depositThe employees were rude and not willing to work on this issueCalls and emails went unansweredEmployees would not transfer me managementI now am out the deposit money and have to have a new company repair the crackThey started the job and it looks horribleIf they never started the job it would have been ok to keep my deposit but they did it and it’s worse
I'd had a very heavy weight fall on my countertop that resulted on multiple cracks breaking away from the impact pointI'd called two companies to repair the damageOne company never called me back (they installed the countertop originally)Surface Link got back to me relatively quickly; we exchanged e-mails & pictures and I was given an estimateThe technician called me to make an appointment for the next weekHe was on time, very professional, said he hadn't seen a countertop as beat up as this one in a long time so that gave me some pauseWhen he was finished with the entire process, he had me inspect it and I was stunned by how 'original' it looked! Only he and I would be able to tell where the cracks were because we knew ahead of time but, I'm very artistically inclined and very critical of poor workThis was phenomenal! The technician is a very talented craftsman and I wouldn't hesitate to recommend Surface Link to anyoneEveryone involved in the process was very helpful and professional,
I can recommend Surface Link Corporation quite highlyThe silicone adhesive in my waCorian shower was deteriorating, falling out, and Surface Link sent me a technician to repair it -this year old shower pan now looks new again and should last a lifetimeThe process of making the appointment involved several calls from courteous and conscientious people and the technician who did the work was pleasant, polite and efficient
We had a sink ready to fall from the granite counter I called several companies that considered it a "small job" and could not give me a date for at least weeks I called Meredith at Surface Link and she was very professional and understood the urgency of the repair Her technician was in our home with work days I would highly recommend Surface Link
Their service tech did a great job on our year old c*** countertop It shines like new!
From the first phone call to Meredith at Surface Link until the gentleman came to fix our countertop, I was very pleased with the service we received Meredith was very knowledgeable and the man (Dan) who fixed the counter was very personable and very professional and did an excellent job Very satisfied with ALL of the service we received Would definitely use their services again
I can recommend Surface Link Corporation quite highlyThe silicone adhesive in my waCorian shower was deteriorating, falling out, and Surface Link sent me a technician to repair it -this year old shower pan now looks new again and should last a lifetimeThe process of making the appointment involved several calls from courteous and conscientious people and the technician who did the work was pleasant, polite and efficient
On August 12th, we contracted with this company to repair our *** countertop within our *** ***'s location The information we provided was accurate and correct to the best of our knowledge It took a full month for them to dispatch a technician to visit and "assess" the location Once their technician arrived, he took pictures and indicated that they can't complete the project we contracted to do
I'd had a very heavy weight fall on my countertop that resulted on multiple cracks breaking away from the impact pointI'd called two companies to repair the damageOne company never called me back (they installed the countertop originally)Surface Link got back to me relatively quickly; we exchanged e-mails & pictures and I was given an estimateThe technician called me to make an appointment for the next weekHe was on time, very professional, said he hadn't seen a countertop as beat up as this one in a long time so that gave me some pauseWhen he was finished with the entire process, he had me inspect it and I was stunned by how 'original' it looked! Only he and I would be able to tell where the cracks were because we knew ahead of time but, I'm very artistically inclined and very critical of poor workThis was phenomenal! The technician is a very talented craftsman and I wouldn't hesitate to recommend Surface Link to anyoneEveryone involved in the process was very helpful and professional,
We had a sink ready to fall from the granite counter I called several companies that considered it a "small job" and could not give me a date for at least weeks I called Meredith at Surface Link and she was very professional and understood the urgency of the repair Her technician was in our home with work days I would highly recommend Surface Link
I called the company *** because I had a crack in my counter top that continued to grow as the years went by I did not have the countertops installed, the previous owner did *** referred me to Surface Link to do the repair work I called Surface Link and they requested I send over several pictures of the crack I complied and they came back with a price of $to complete the work of getting rid of the crack They warned me that the color could be off due to the counter tops being over yrs old and out of warranty I was/am fine with that as long as the crack was fixed In May Surface Link came out and performed the repair to specifications Just as they said the color was a little off but I was happy with the work
Approximately months later I decide to show someone the work that had been done and noticed that the crack had started again I immediately contacted surface link to let them know what happened The first person I spoke with was Kristin D*
We are not satisfied with the work done at my moms houseRefuse to refund or fix the issue.Sad they have to take advantage of year old women that put out so much moneyShe can’t afford to get it fixedThey have made comments they will follow up and don’t
We had a sink ready to fall from the granite counter I called several companies that considered it a "small job" and could not give me a date for at least weeks I called Meredith at Surface Link and she was very professional and understood the urgency of the repair Her technician was in our home with work days I would highly recommend Surface Link
After several months of going between the point of purchase (*** *** assoc*** *** ***) and the installer about cracks and gaps along the Island edges of our solid surface top, SurfaceLink sent out their "Certified Technician" (per his business card) Jeff B*** @ ###-###-####Jeff looked at the Island and stated, "it was bad fabrication" and as the joints/cracks are on approx20% of the edge and he stated "if they can get it right on most of the top they should be able to get it right on all of the counter", then Jeff said "they will just have to REPLACE the Island with on that is fabricated properly"
A week later I receive an email from SurfaceLink, through their claims dept** ***s Warranty (claim #***) that they are denying the claim
I also want to state that we have master and half bath counters, two long side kitchen counters of the exact same material and installed at the same time, by same company (the home was a new build) and there are no
The original company that installed my countertop was not responsive whatsoever with a seam problem I was having with my quartz countertopI had been trying for a year to get them to come back to my house to take care of the problem but they wouldn'tI contacted SurfaceLink regarding the problem and within a day they got back to meI was very pleased with the quick response from Meredith and Molly! Dan, our SurfaceLink technician, did an excellent job! He was friendly and professional and I would highly recommend him and SurfaceLinkThank you!
After receiving a brand new quartz countertop with damage to the finish, I was advised by the fabricators to create a claim with Warranty Company for ** ***This company is Surfacelink I opened a claim on July 17thAn appointment was supposed to be set within business days After multiple documented phone calls with Rep Holy and Rep Kristen, I was advised over and over, that they do not have a tech in my area to handle the claim If this is the case, then how can SurfaceLink represent itself as the Warranty Company for ** *** Quartz Countertop I am still calling them, but even though Rep Kristen told me she was speaking with the CEO of SurfaceLink, there has been zero action taken on this claim
Surface link was unable to complete my counter repair properlyThey made the crack in our counter look worse and they would not refund our depositThe employees were rude and not willing to work on this issueCalls and emails went unansweredEmployees would not transfer me managementI now am out the deposit money and have to have a new company repair the crackThey started the job and it looks horribleIf they never started the job it would have been ok to keep my deposit but they did it and it’s worse
From the first phone call to Meredith at Surface Link until the gentleman came to fix our countertop, I was very pleased with the service we received Meredith was very knowledgeable and the man (Dan) who fixed the counter was very personable and very professional and did an excellent job Very satisfied with ALL of the service we received Would definitely use their services again
Their service tech did a great job on our year old c*** countertop It shines like new!