I was very pleased with the serviceman that came out to polish our kitchen countertops He was on time, kept at work and didn't dawdle, very professional, cleaned up to our satisfaction, and, in general, did an excellent job Although our countertops didn't have any major cracks, the job left our kitchen countertops like new And the price was reasonable and competitive, and the customer service was excellent I would strongly recommend Surface Link for their services
I called the company *** because I had a crack in my counter top that continued to grow as the years went by I did not have the countertops installed, the previous owner did *** referred me to Surface Link to do the repair work I called Surface Link and they requested I send over several pictures of the crack I complied and they came back with a price of $to complete the work of getting rid of the crack They warned me that the color could be off due to the counter tops being over yrs old and out of warranty I was/am fine with that as long as the crack was fixed In May Surface Link came out and performed the repair to specifications Just as they said the color was a little off but I was happy with the work
Approximately months later I decide to show someone the work that had been done and noticed that the crack had started again I immediately contacted surface link to let them know what happened The first person I spoke with was Kristin D*
We recently used Surface Link to replace a crack sink in our Corian sink. We were provided with a few different options. We were very pleased with the service and the results. Their servicemen arrived on time, worked very efficiently and was completed when he said he would be. I couldn't have asked for more.
Very good work. Prompt and high precision. Steve did an excellent job on both our sink replacement and cooktop installation. Both involved cutting granite. The kitchen was totally clean when he left.
Hired Surface link to resurface my corian counters. The counters were wet when the tech finished after drying the counters were dull, spotty and uneven not to mention a section he completely forgot to do. I called the company to with my complaint and was told someone would return my call. I called back 2 more times still no return call. I called my credit card company to file a dispute then received a call from surface link. They sent the tech back to my house who stated he would only do the area he forgot to do. I told him the entire counter was spotty, dull and uneven and needed to be re done. He fused to fix the counter and was very argumentive and unprofessional. I had to hire another company who did the job correctly and stated that the person who did my counters did not know what he was doing. The would not return my money.
Dear Representative of the Revdex.com,
We are writing in response to complaint #[redacted]. The customer had given us several reasons as to why he was unhappy with
the service. We will begin by describing the situation from our position:
We received a call from [redacted] on 10/19/2015 in regards to
a 61" double sink Granite vanity that he had recently installed. The
vanity had a 25" hairline crack running from the front of the vanity to
the back. [redacted] stated that the crack was hard to see, but that you could feel it
and he wanted to prevent the crack from getting larger.
We informed [redacted] that we could certainly help him and
requested photos of the crack, so that our estimator could provide him with a repair quote.
The price of $390 is based on a variety of factors, none of which is based on
hourly labor. The price is based on the countertop material, the location of
the crack on the vanity, and the length of the crack. Like any company, our
pricing is also based off of the skill of our technicians, overhead, etc. It is not determined by the customer or the
amount of time that a technician is on site.
The customer was charged the same as any customer experiencing the same
crack.
Upon our initial quote to [redacted], he thanked us for the
bid and said he would consider the repair. Our estimator and [redacted] continued to exchange emails and
spoke on several occasions. The basis of the correspondence was [redacted]
asking many questions about the repair. We answered his questions to the best of our ability, and was honest in all of our responses. Our estimator informed [redacted] how we have done
repairs in the past and explained that the technician may enlarge the crack so that he can fill the adhesive resin. We
made it clear that the technician would determine the best course of repair
upon his arrival. It was also explained that there are several different
consistencies of adhesive resin and that our technician may use the thinnest resin to fill
the shallow crack. [redacted] asked how long the repair would take and our estimator did say that
it could take up to 3 hours, but that
depended on how the technician repaired the crack. We also informed [redacted] that our
technicians work at different paces and some are faster than others.
It was never stated that the job would for certain entail enlarging
the crack and / or take 3 hours. The crack repair that we performed accomplished
exactly what we intended, which is to prevent the crack from getting
larger.
Furthermore, the customer is arguing that the repair is not
smooth. As stated in the attached Order Agreement
that was sent to the customer prior to the repair, our repairs are smooth, but
height variances cannot be corrected. We hope that this
letter will clarify any concerns to both the Revdex.com and the customer. Do not
hesitate to contact us with any questions in regard to this complaint. Sincerely, The Surface Link Team
Excellent experience. Jason did a wonderful job and has a great personality. Our at least 12 year old Corian countertops look like they were just installed. He was even able to repair small chips in the Corian sink.
Got an estimate to get a new sink. The rep messed up by offering us a sink that at the end didn't fit (she didn't think about our dishwasher that was to be under the drain board -even though pics and info about it were submitted by their technician). They cut my countertop to make the sink fit but to no avail! So, I ended up with having to get a bigger sink to fit the hole they made in my countertop and they charged me an additional $200 (even though it was their mistake). They stated that it was a bigger and better quality sink and they had to charge me for it. Yet, when I researched the manufacturer later on I found out that this new sink was not priced higher than the previous one:(
You know, I can understand that mistake happened but what is really bad with them is that they still wanted to make their cut after messing up & that is bad business to my opinion. They had a chance to make up for their error & satisfy me, the customer, -who was highly inconvenienced without sink/water/dishwater for a week- but they chose to make me pay for their error.
Positive: ppl on the phone & technician are professional.
Needed someone to enlarge the sink opening in our kitchen granite counter and install a new, larger sink. It was hard to find someone who could do it all until I finally found Surface Link. Jeff did a great job with the granite cutting. Even though he built a plastic room around the work area he even helped clean up some of the dust outside the room. Suggestion to anyone who has this type of work done is to close all room doors to limit dust in other areas. We picked out the new sink, they ordered it, Jeff received and inspected it first, and he brought it with him when he came to do the work. He was done in less than a day. One minor missing part on the sink grid was no problem for Meredith who got the supplier to send us a couple of them.
Surface link arranged to have a cracked Corian sink replaced. The technician arrive on time, repaired the damage, cleaned up and did it in a minimum amount of time. I was very pleased with the service and efficiency of the technician.
Dear Representative of the Revdex.com: The following is a response to complaint #[redacted] that was submitted on 8/24/2016 regarding an [redacted] Warranty inspection that was completed on 8/5/2016. Surface Link is the Authorized Warranty Service Agent for [redacted] and we were authorized...
to send a certified technician to inspect this customer’s countertop for the manufacturer. Surface Link technicians are trained to not comment during their appointments; however, occasionally a situation will arise that is the equivalent of he said/he said. Regardless of any confusion or misunderstanding that occurred between the technician and the homeowner during the 8/5/2016 appointment, Surface Link is not authorized to approve a replacement of the customer’s island countertop under warranty and we recommend they contact [redacted]’ Warranty Department directly.
Dear Representative of Revdex.com:I am writing in response to complaint [redacted]. The customer had given us several reasons as to why he was unhappy with the service. We will begin by describing the situation from our position:Our company first received this customer's information via...
our Surface Link website lead inquiry, which was submitted on July 5 by the customer, which stated that he was looking for “price on refinishing.” Our estimator contacted the customer the same day to discuss the type of project the customer is looking to complete. The customer submitted photos of their kitchen countertops and countertop measurements, which were needed to complete the project details of the refinish. The details of the project were accepted by the customer and thus we were able to move forward with the scheduling process.In conversation with the customer, our estimator informed the customer that the Order Acknowledgement was sent via email, which was sent to the customer on July 6 at 5:17 PM. The Order Acknowledgement outlines the project details, which states the Scope of Work and information about the service being provided. The Scope of Work states: “Full kitchen countertop refinish. Match existing matt/satin finish. Refinish double bowl solid surface sink. A refinish will not remove deep scratches, cracks, burns or chemical stains.” The customer mentioned in his Revdex.com statement that “grouting would not be done.” Grouting was not mentioned to us during the initial inquiry and in any conversation, nor was it mentioned verbally to our estimator. Grouting of tile is not a service we offer to our customers; however, for an additional cost, we are able to re-silicone the customer's countertop, which is another separate service that is different from our refinishing service. Grouting is work that is done between the backsplash and tile and is a service handled in the tile industry (outside of our scope). Re-siliconing is done between the countertop and backsplash, is a service we offer, but is a completely different service.Our company only outlines and lists the project details and scope of work we are to perform. Refinishing of a countertop is single service we offer and was stated in the Order Acknowledgement sent to the customer. Per the Order Acknowledgement, “The refinish will remove dull spots, and even out the finish throughout the deck (face) of the countertops through a series of sanding and buffing. Due to the large size of the tools required to perform this service, it may not be possible to refinish near walls or under low cabinets. We will also leave clearance around fixtures and appliances to avoid causing damage. Additionally, backsplashes and edges are not included in a standard refinishing service.” It appears that the customer assumed grouting was included; however, the grouting service was never mentioned verbally or written out, nor was the service outlined in the Order Acknowledgement we sent to the customer. Refinishing is one of our most popular services. We have not had any complaints about customers assuming that grouting or re-siliconing would be included in this service, and would not have guessed that a situation like this would have come up. We in no way had any intention of upsetting the customer.To further explain why the refinishing service was not completed, we must first describe the encounter between the customer and technician on the appointment date. On July 22, our technician arrived on site to complete the refinishing project. The customer asked the technician if the grouting service was being performed, as to which the technician stated he would not be performing that service, as grouting is not one of the services we perform, nor is it outlined in his Work Order. Because of the disagreement with the services being performed or not being performed, the technician told the customer to contact our office to discuss this further. To avoid escalating the situation more, our technician excused himself and waited by his car while the customer spoke with the office staff on the phone. After speaking to our office staff, the customer refused to allow our technician to complete the refinishing project, therefore our technician left the site.As far as the statements made about the deposit, our estimator and project manager informed the customer that he would not receive his deposit back because the customer did not cancel within 24 hours, which is highlighted in the Order Acknowledgement. Per the customer's Order Acknowledgement, the Initial Payment states the following, “The initial payment ensures that you are committed to the agreed upon service. The initial payment is non-refundable and includes a consultation visit with a certified technician, travel costs (if applicable), any associated material costs, and reserving an appointment date with your technician. During our visit, if we are unable to complete the above Scope of Work for any reason beyond our control, the initial payment will not be refunded. If you decide not to move forward with the project, the initial payment excluding any non-returnable material costs or restocking fees) will be refunded as long as the appointment is cancelled at least 1 business day prior to the appointment date.” The customer reserved the appointment date of July 22, and because there was no cancellation within 24 hours and our technician was on site on that designated appointment date and time, we did not refund the customer. Like many businesses, deposits are taken to cover the costs of sending out our technicians to the site. The deposit allows us to pay our technicians for their time.We would also like to point out that Surface Link does not just hire “someone to do the work” per the customer's comments. Surface Link has both employee and independent contractor technicians. Although this particular technician is an independent contractor, each technician hired by Surface Link is experienced and knowledgeable in our field of work. Each technician is trained and skilled to perform our specialized repair and restoration methods and are trained in house at our training facility. The technicians represent Surface Link, which we take very seriously. Both employee and independent contractor technicians are even assigned a Project Manager from our office, which works directly and closely with the technician.Overall, we would've been happy to complete the refinishing services for the customer, as outlined in the Order Acknowledgement. Also, we would have been happy to complete the re-siliconing of the backsplash at an additional cost; however, the customer refused our services and would not allow us to perform the initial services.
GREAT job. You would never know there had been a crack in our Corian countertop. The repairman (I think his name was Rob) was one of the most professional people that has ever done work in our home.
I highly recommend your services.
Thank you.
Surface Link was wonderful to do business with. They were reasonably priced, and the worker that came felt like I had one of my brothers working here. The job is outstanding. Would highly recommend this company.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:This is a prime example of passing the buck! Exactly what has transpired since the first complaint; installer came out twice and nothing accomplished, now SurfacePro is passing on to a warranty company.This is NOT a warranty problem, it is a replacement problem, and I believe a jury of my piers would not only grant a replacement, but may award compensation for the aggravation and time I have spent on this complaint.I expect SurfacePro to contact the warranty company and set a time to replace the island with one that is free from faults.
Regards,
[redacted]
We were fortunate to find Surface Link to take care of a small job in our kitchen. We wanted to add an Instant-hot appliance which required drilling a hole in a granite counter. Many companies wouldn't even consider this small job, but Surface Link was willing to do the work for us. The proceeded in a very organized manner, assigning an estimator and technician and we were told when to expect a call from the technician. He called, as promised, and scheduled the work sooner than we expected. He did a thorough - and neat - job. The price was fair and the work was well done. We are very pleased to have found Surface Link and would definitely recommend them.
Wonderful work!
I was very pleased with the serviceman that came out to polish our kitchen countertops He was on time, kept at work and didn't dawdle, very professional, cleaned up to our satisfaction, and, in general, did an excellent job Although our countertops didn't have any major cracks, the job left our kitchen countertops like new And the price was reasonable and competitive, and the customer service was excellent I would strongly recommend Surface Link for their services
I called the company *** because I had a crack in my counter top that continued to grow as the years went by I did not have the countertops installed, the previous owner did *** referred me to Surface Link to do the repair work I called Surface Link and they requested I send over several pictures of the crack I complied and they came back with a price of $to complete the work of getting rid of the crack They warned me that the color could be off due to the counter tops being over yrs old and out of warranty I was/am fine with that as long as the crack was fixed In May Surface Link came out and performed the repair to specifications Just as they said the color was a little off but I was happy with the work
Approximately months later I decide to show someone the work that had been done and noticed that the crack had started again I immediately contacted surface link to let them know what happened The first person I spoke with was Kristin D*
We recently used Surface Link to replace a crack sink in our Corian sink. We were provided with a few different options. We were very pleased with the service and the results. Their servicemen arrived on time, worked very efficiently and was completed when he said he would be. I couldn't have asked for more.
Very good work. Prompt and high precision. Steve did an excellent job on both our sink replacement and cooktop installation. Both involved cutting granite. The kitchen was totally clean when he left.
Hired Surface link to resurface my corian counters. The counters were wet when the tech finished after drying the counters were dull, spotty and uneven not to mention a section he completely forgot to do. I called the company to with my complaint and was told someone would return my call. I called back 2 more times still no return call. I called my credit card company to file a dispute then received a call from surface link. They sent the tech back to my house who stated he would only do the area he forgot to do. I told him the entire counter was spotty, dull and uneven and needed to be re done. He fused to fix the counter and was very argumentive and unprofessional. I had to hire another company who did the job correctly and stated that the person who did my counters did not know what he was doing. The would not return my money.
Dear Representative of the Revdex.com,
We are writing in response to complaint #[redacted]. The customer had given us several reasons as to why he was unhappy with
the service. We will begin by describing the situation from our position:
We received a call from [redacted] on 10/19/2015 in regards to
a 61" double sink Granite vanity that he had recently installed. The
vanity had a 25" hairline crack running from the front of the vanity to
the back. [redacted] stated that the crack was hard to see, but that you could feel it
and he wanted to prevent the crack from getting larger.
We informed [redacted] that we could certainly help him and
requested photos of the crack, so that our estimator could provide him with a repair quote.
The price of $390 is based on a variety of factors, none of which is based on
hourly labor. The price is based on the countertop material, the location of
the crack on the vanity, and the length of the crack. Like any company, our
pricing is also based off of the skill of our technicians, overhead, etc. It is not determined by the customer or the
amount of time that a technician is on site.
The customer was charged the same as any customer experiencing the same
crack.
Upon our initial quote to [redacted], he thanked us for the
bid and said he would consider the repair. Our estimator and [redacted] continued to exchange emails and
spoke on several occasions. The basis of the correspondence was [redacted]
asking many questions about the repair. We answered his questions to the best of our ability, and was honest in all of our responses. Our estimator informed [redacted] how we have done
repairs in the past and explained that the technician may enlarge the crack so that he can fill the adhesive resin. We
made it clear that the technician would determine the best course of repair
upon his arrival. It was also explained that there are several different
consistencies of adhesive resin and that our technician may use the thinnest resin to fill
the shallow crack. [redacted] asked how long the repair would take and our estimator did say that
it could take up to 3 hours, but that
depended on how the technician repaired the crack. We also informed [redacted] that our
technicians work at different paces and some are faster than others.
It was never stated that the job would for certain entail enlarging
the crack and / or take 3 hours. The crack repair that we performed accomplished
exactly what we intended, which is to prevent the crack from getting
larger.
Furthermore, the customer is arguing that the repair is not
smooth. As stated in the attached Order Agreement
that was sent to the customer prior to the repair, our repairs are smooth, but
height variances cannot be corrected. We hope that this
letter will clarify any concerns to both the Revdex.com and the customer. Do not
hesitate to contact us with any questions in regard to this complaint. Sincerely, The Surface Link Team
Excellent experience. Jason did a wonderful job and has a great personality. Our at least 12 year old Corian countertops look like they were just installed. He was even able to repair small chips in the Corian sink.
Got an estimate to get a new sink. The rep messed up by offering us a sink that at the end didn't fit (she didn't think about our dishwasher that was to be under the drain board -even though pics and info about it were submitted by their technician). They cut my countertop to make the sink fit but to no avail! So, I ended up with having to get a bigger sink to fit the hole they made in my countertop and they charged me an additional $200 (even though it was their mistake). They stated that it was a bigger and better quality sink and they had to charge me for it. Yet, when I researched the manufacturer later on I found out that this new sink was not priced higher than the previous one:(
You know, I can understand that mistake happened but what is really bad with them is that they still wanted to make their cut after messing up & that is bad business to my opinion. They had a chance to make up for their error & satisfy me, the customer, -who was highly inconvenienced without sink/water/dishwater for a week- but they chose to make me pay for their error.
Positive: ppl on the phone & technician are professional.
We are very pleased with the countertop repairs! Looks like new.
Dan was great to work with, too.
Great service all around.
Needed someone to enlarge the sink opening in our kitchen granite counter and install a new, larger sink. It was hard to find someone who could do it all until I finally found Surface Link. Jeff did a great job with the granite cutting. Even though he built a plastic room around the work area he even helped clean up some of the dust outside the room. Suggestion to anyone who has this type of work done is to close all room doors to limit dust in other areas. We picked out the new sink, they ordered it, Jeff received and inspected it first, and he brought it with him when he came to do the work. He was done in less than a day. One minor missing part on the sink grid was no problem for Meredith who got the supplier to send us a couple of them.
Surface link arranged to have a cracked Corian sink replaced. The technician arrive on time, repaired the damage, cleaned up and did it in a minimum amount of time. I was very pleased with the service and efficiency of the technician.
Dear Representative of the Revdex.com: The following is a response to complaint #[redacted] that was submitted on 8/24/2016 regarding an [redacted] Warranty inspection that was completed on 8/5/2016. Surface Link is the Authorized Warranty Service Agent for [redacted] and we were authorized...
to send a certified technician to inspect this customer’s countertop for the manufacturer. Surface Link technicians are trained to not comment during their appointments; however, occasionally a situation will arise that is the equivalent of he said/he said. Regardless of any confusion or misunderstanding that occurred between the technician and the homeowner during the 8/5/2016 appointment, Surface Link is not authorized to approve a replacement of the customer’s island countertop under warranty and we recommend they contact [redacted]’ Warranty Department directly.
Dear Representative of Revdex.com:I am writing in response to complaint [redacted]. The customer had given us several reasons as to why he was unhappy with the service. We will begin by describing the situation from our position:Our company first received this customer's information via...
our Surface Link website lead inquiry, which was submitted on July 5 by the customer, which stated that he was looking for “price on refinishing.” Our estimator contacted the customer the same day to discuss the type of project the customer is looking to complete. The customer submitted photos of their kitchen countertops and countertop measurements, which were needed to complete the project details of the refinish. The details of the project were accepted by the customer and thus we were able to move forward with the scheduling process.In conversation with the customer, our estimator informed the customer that the Order Acknowledgement was sent via email, which was sent to the customer on July 6 at 5:17 PM. The Order Acknowledgement outlines the project details, which states the Scope of Work and information about the service being provided. The Scope of Work states: “Full kitchen countertop refinish. Match existing matt/satin finish. Refinish double bowl solid surface sink. A refinish will not remove deep scratches, cracks, burns or chemical stains.” The customer mentioned in his Revdex.com statement that “grouting would not be done.” Grouting was not mentioned to us during the initial inquiry and in any conversation, nor was it mentioned verbally to our estimator. Grouting of tile is not a service we offer to our customers; however, for an additional cost, we are able to re-silicone the customer's countertop, which is another separate service that is different from our refinishing service. Grouting is work that is done between the backsplash and tile and is a service handled in the tile industry (outside of our scope). Re-siliconing is done between the countertop and backsplash, is a service we offer, but is a completely different service.Our company only outlines and lists the project details and scope of work we are to perform. Refinishing of a countertop is single service we offer and was stated in the Order Acknowledgement sent to the customer. Per the Order Acknowledgement, “The refinish will remove dull spots, and even out the finish throughout the deck (face) of the countertops through a series of sanding and buffing. Due to the large size of the tools required to perform this service, it may not be possible to refinish near walls or under low cabinets. We will also leave clearance around fixtures and appliances to avoid causing damage. Additionally, backsplashes and edges are not included in a standard refinishing service.” It appears that the customer assumed grouting was included; however, the grouting service was never mentioned verbally or written out, nor was the service outlined in the Order Acknowledgement we sent to the customer. Refinishing is one of our most popular services. We have not had any complaints about customers assuming that grouting or re-siliconing would be included in this service, and would not have guessed that a situation like this would have come up. We in no way had any intention of upsetting the customer.To further explain why the refinishing service was not completed, we must first describe the encounter between the customer and technician on the appointment date. On July 22, our technician arrived on site to complete the refinishing project. The customer asked the technician if the grouting service was being performed, as to which the technician stated he would not be performing that service, as grouting is not one of the services we perform, nor is it outlined in his Work Order. Because of the disagreement with the services being performed or not being performed, the technician told the customer to contact our office to discuss this further. To avoid escalating the situation more, our technician excused himself and waited by his car while the customer spoke with the office staff on the phone. After speaking to our office staff, the customer refused to allow our technician to complete the refinishing project, therefore our technician left the site.As far as the statements made about the deposit, our estimator and project manager informed the customer that he would not receive his deposit back because the customer did not cancel within 24 hours, which is highlighted in the Order Acknowledgement. Per the customer's Order Acknowledgement, the Initial Payment states the following, “The initial payment ensures that you are committed to the agreed upon service. The initial payment is non-refundable and includes a consultation visit with a certified technician, travel costs (if applicable), any associated material costs, and reserving an appointment date with your technician. During our visit, if we are unable to complete the above Scope of Work for any reason beyond our control, the initial payment will not be refunded. If you decide not to move forward with the project, the initial payment excluding any non-returnable material costs or restocking fees) will be refunded as long as the appointment is cancelled at least 1 business day prior to the appointment date.” The customer reserved the appointment date of July 22, and because there was no cancellation within 24 hours and our technician was on site on that designated appointment date and time, we did not refund the customer. Like many businesses, deposits are taken to cover the costs of sending out our technicians to the site. The deposit allows us to pay our technicians for their time.We would also like to point out that Surface Link does not just hire “someone to do the work” per the customer's comments. Surface Link has both employee and independent contractor technicians. Although this particular technician is an independent contractor, each technician hired by Surface Link is experienced and knowledgeable in our field of work. Each technician is trained and skilled to perform our specialized repair and restoration methods and are trained in house at our training facility. The technicians represent Surface Link, which we take very seriously. Both employee and independent contractor technicians are even assigned a Project Manager from our office, which works directly and closely with the technician.Overall, we would've been happy to complete the refinishing services for the customer, as outlined in the Order Acknowledgement. Also, we would have been happy to complete the re-siliconing of the backsplash at an additional cost; however, the customer refused our services and would not allow us to perform the initial services.
GREAT job. You would never know there had been a crack in our Corian countertop. The repairman (I think his name was Rob) was one of the most professional people that has ever done work in our home.
I highly recommend your services.
Thank you.
Surface Link was wonderful to do business with. They were reasonably priced, and the worker that came felt like I had one of my brothers working here. The job is outstanding. Would highly recommend this company.
Their service tech did a great job on our 12 year old c[redacted] countertop. It shines like new!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:This is a prime example of passing the buck! Exactly what has transpired since the first complaint; installer came out twice and nothing accomplished, now SurfacePro is passing on to a warranty company.This is NOT a warranty problem, it is a replacement problem, and I believe a jury of my piers would not only grant a replacement, but may award compensation for the aggravation and time I have spent on this complaint.I expect SurfacePro to contact the warranty company and set a time to replace the island with one that is free from faults.
Regards,
[redacted]
We were fortunate to find Surface Link to take care of a small job in our kitchen. We wanted to add an Instant-hot appliance which required drilling a hole in a granite counter. Many companies wouldn't even consider this small job, but Surface Link was willing to do the work for us. The proceeded in a very organized manner, assigning an estimator and technician and we were told when to expect a call from the technician. He called, as promised, and scheduled the work sooner than we expected. He did a thorough - and neat - job. The price was fair and the work was well done. We are very pleased to have found Surface Link and would definitely recommend them.