Swift Services Heating, Cooling & Electrical

SWIFT has recently undergone significant expansion and as a result, there was initially some miscommunication with scheduling and servicing my two systems. I raised concerns and was ultimately contacted by the general manager who drove out to my house and met with me. The meeting couldn't have gone better and the subsequent service that I received from SWIFT was superior. The technician who serviced my two systems today was extremely knowledgeable and professional. Although, we didn't get off to the best of starts, I can honestly say SWIFT was quick to resolve my issues and their service was superior. In this day and age for an owner / general manager to personally address a customers issue should greatly reflect on the company and SWIFT deserves way more than 5 Starts... Call them if you want top-notch service guaranteed by the owner!!

Rebate from Santee Cooper for putting in new air conditioner
We put in a new AC unit back in May 2018. Santee Cooper offers a rebate on the AC unit we purchased. We have been trying to get Swift to provide the correct paperwork to Santee Cooper since early June. We have made numerous phone calls, as well as going to their office, trying to get Swift to send in the paperwork. They told us several times that it would be handled the same day or the next day after our conversation with them. We have talked to both *** and ***, not counting the people who answer the phone. Both assured us it would be handled. We finally found out they put in a 14 sear unit instead of the 15 sear that we paid for. The 14 sear is not eligible for the rebate but the 15 sear is. *** has now supposedly removed the 14 sear and put in the 15 sear that we paid for. Still they will not send in the paperwork to Santee Cooper in order for us to receive the rebate. We have been in touch with Steve Dukes at Santee Cooper on a regular basis asking if they had received the paper work yet from Swift. As of 10/8/2018 they still don't have it.

We live in Florida but have a second home in Murrells Inlet where the new AC unit was put in. We are having to handle this by phone.

Purchased new Lennox Heatpump on 6/13/18 NOT installed properly, condensation leak, house warm Cannot get anyone to come correct the issue.
6/13/18 Purchased new Lennox heatpump 15 Sear 2.5 Ton. House was warm, called comfort advisor, came to house, stated installers left old duct work (20+ years for old system) did not replace as they were supposed to. He said, they'd correct.
6/29 called to check on service date; no response. 7/1 house warm set to 72 reading 79, leak around register - called to get service, sent tech out, he said duct work came apart he put tape on and would report problem and someone would be sent to fix.
7/3 called to check on service, house still hot; sent another service teach out, he also said duct work came apart, he put tape on to hold, said he would inform office to send someone to fix.
7/6 house still warm, have not received any calls or follow-up and we are at our wits end. This is exactly what we did not want to run into with a company. We saw the Revdex.com ratings and thought being affiliated with Costco would be a good trusted company, we purchased a new A/C system paid cash and cannot get someone to come to our home to complete the incompetent installation from the day they installed, they actually left the duct work that came with the house 20+ years ago on a new unit in 2018. It is not properly connected and they cannot fix this? This is their business. It will be going on one month now, this is completely unacceptable. At this point, I'd rather have our old unit back, we never had an issue. We thought replacing would be better and more energy efficient, but here we are, the unit continuously running and not cooling our home because its cooling the attic. We could not be more disappointed in this company. I would never recommend this company to anyone I certainly would not recommend.

Garfield provided an estimate to replace 2 HVAC units during which he broke an antique bed. *** agreed to pay for repairs. No payment received.
The week of September 4th, *** a Swift sales person came to provide an estimate for replacing 2 HVAC units at our home. During his visit he tried on his own to move an antique. During which he broke it. *** call the owner Robby with whom I spoke with. He offered to have it repaired. I told him because it was an antique I preferred to have a professional repair it. He agreed and told me to submit an invoice for the repairs. I sent a picture of the damaged bed and invoice on September 25. I have not received payment in over 6 months.

The service is good, technicians are very informative, the only down side of the company is the scheduling of an appt. I shouldn't have to track down the company to make my semi-annual/annual check. Especially when I am paying an annual fee to have the system serviced. If Terminix, doctors, etc., can contact you to set up your quarterly, semi or yearly checkups, why not Swift. No one can be that busy to set up some type of scheduling program. Otherwise, they do take care of the system in the house.

Paul W. was as good as they get. Courteous, professional and knowledgeable. On time and efficient. Would recommend Swift and Paul W. to everyone.

Great Job, he went out his way to make sure we were happy with his work before he left!

Very nice service of Swift, but not so good from Lennox for their products.

Recently had a new HVAC installed. Very happy with the installation. Arrived on time, professional, friendly service.
Requested a followup appointment about 1 week later, again, very professional. Took care of the concern I had, answered all my questions and made the adjustments we aligned on.
Highly recommend Swift Services.

This is our second encounter with Swift Services, and we could not be more pleased. The current ice snap caused our heating and air- conditioning unit to freeze and malfunction. Devin quickly diagnosed and rectified the problem. In addition, he kept us informed during the entire process and went even further and inspected our duct system, and provided us with complete pictures of his inspection. Devin was our service technician for both interactions with Swift, and I must applaud this young man's knowledge, professionalism, and inter-personal skills!! I highly recommend Swift!

Had no readyout on thermostat and units notaworking. Called answering service 3 nights before New Years. Brad called back within 30 min said he could probably be there next day around noon. By 9am next morning he was at the house. After troubleshooting the attic unit, which isn't easy to get to, And then the outside unit, he located the problem being a bare wire that had grounded on a copper pipe. Veryprofession attitude, knew his profession and was a dilligent worker. Great job Brad. Would definitely recommend this company (ask for Brad).

Swift Services installed a new Lennox air conditioner/heat pump today. They did a great job removing the old system from the attic and getting the new system installed in the attic. The removal and installation was very neat and clean. Kudos to Tramaine and Louis.

I wanted to thank Brad H. for the fine work he did for me. I needed to install a Lyric thermostat remotely and when later that day I checked and noticed that, the heat function did not work properly. I contacted him the evening of the install and I did not expect an answer as it was after 9PM. But I did. Great Customer Service. Together we worked to get the emergency heat going remotely as my son was going to there. We worked past 11 PM. Brad went above and beyond in the service I expected. He promised me that someone would go over and see what happened with the install. As promised, he actually went back and found the small problem and corrected it. He kept me in the loop at all times. It is all working as designed. Swift should be very proud to have such a dedicated employee like Brad. Working in customer service myself I know the value of having great employees who go above and beyond for their customers and Brad is in my mind a great example of this. Thanks again Brad and keep up the great work.

Brad was on time and did a good job in completing our heating/cooling service.

Devin S. from Swift Services has just performed our bi-annual tune up on our two air conditioning units. He was extremely professional, helpful and answered all of our questions. As-a-matter-of-fact, we just signed up for another year of service!

I have used this company since coming down here and have them to be reasonable and VERY knowledgeable. their service has been very good along with their work habits and care taken, thanks again brad

Brad was very friendly and obviously knew his business. He kept me well informed on my system.

Swift Services has failed to submit proper paperwork to Santee Cooper that allows for the rebates to be applied. We have tried numerous time to resolv
had twin heat pumps installed at residence first week sept. sales rep said he would return after instal to complete paperwork to get santee cooper rebates. have called every week since install to have paperwork submitted to santee without result. office staff at swift have repeatedly claimed to make sure paperwork faxed. called sante cooper again today and no paperwork submitted. just need swift to complete the promised paperwork to be submitted to sante cooper in order to receive rebates

Brad House was a pleasure to work with. He was very honest and someone you can trust.

Service technician was extremely knowledgeable and well versed at his trade.