SwiftPage Email

(The consumer indicated he/she DID NOT accept the response from the business.) I checked with the credit card company you have not refunded the money to my credit card please call me to discuss [redacted] today's date is January

An [redacted] Email Marketing Customer Account Manager has been in cont [redacted] with [redacted] , and it has been explained to him that his purchase date of July 12, did not qualify him for the promo he refers to which began in September of [redacted] was not able to provide any written communication noting that the promo was offered to him and the recorded sales call has no mention of a vupgrade or the promo and neither did [redacted] mention von the callBased on this information Swiftpage [redacted] believes this issue to be closed

Initial Business Response / [redacted] (1000, 9, 2015/09/24) */ Ms [redacted] 's account was refunded in fullWe consider this complaint resolved and closed Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Within the Terms and Conditions of both products purchased by Mr [redacted] it states that, "No refunds will be processed for partial months..."Mr [redacted] agreed to those terms when he confirmed his purchasesIn addition, the $ACT Essentials product he purchased is offered 100% online, no support services are available, thus explaining why he was unable to receive assistance in regards to that purchaseBased on this information, Swiftpage considers this complaint closed

We are in the process of reviewing this complaint and will update our response as we finalize our information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Customer was contacted and a full refund was processed on December 18, Swiftpage considers this complaint closed

(The consumer indicated he/she DID NOT accept the response from the business.) They have yet to reach me or leave a message for meI've tried to email sales and I not only get someone but they don't return emails or calls

RevDex.com: The answer submitted was falseI solved the issue myself without Swiftpage's help I also wrote a detailed letter to the President and had it delivered federal express No one from Swiftpage has responded Anyway, I find continuing this discussion to be a complete waste of time, and therefore as stated below, I wish to close this case.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you for your efforts in resolving this issue! :) Sincerely, [redacted]

Swiftpage reached out to [redacted] through emails but we were unable to contact her due to the fact that she was out of the countryA tech support representative was able to schedule a call and worked to resolve the issue on 8/16/Her credit card was never charged and will not be chargedSwiftpage considers this complaint to be resolved and closed

Dear Revdex.com: Swifpage resolved the issueThank you for your assistance, [redacted]

I would like to forward this additional information along to you regarding complaint #***Customer support representatives have reviewed all accounts under *** *** ***, as well as searched accounts under Mr***’s email addressWe have no tickets from the past yearThe first ticket we have is from Feb 2017, requesting to cancelPer policy, Act eMarketing is a self-serve product, and the customer must downgrade their own account to cancelThe customer called back into sales in March stated they followed the steps we gave and it didn’t workAt that time in March, a manager logged in and downgraded the account, and we refunded the March charges of $Most customers cancel without help from usWe guide them on how to downgrade themselves, but if that doesn’t work, we can step in and force a downgrade (cancel) This is our final official response to this complaint, I would have logged this online but the system doesn’t appear to allow it, says there are “No Further Steps”If at all possible we would like this filed so that the customer has a better understanding of the process and information we have regarding his request to cancel Please contact me if you have any questions Thank you for your attention to this matter-

Initial Business Response /* (1000, 6, 2015/09/04) */
Swiftpage values Mr***'s long term loyalty to the ACT! product line but ACT Premium Cloud has never been offered for $a month nor would that product have been quoted as something available for $a monthWe encourage Mr*** to
upgrade his purchase and consider this complaint to be closed as we are unable to accommodate his request
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 8, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In addition to not honoring my initial purchase and not getting back to me after the survey call as promised, now you are basically calling me a liarPlease explain to me how that's valuing my long term loyalty to act
I know what I was told and I know what I was purchasingThe lady I spoke with quoted me $for Act Premium CloudLike I said earlier, she even gave me instructions to upload everything to the cloud first and then call back and ask for the desktop version as well at no additional cost
Any company that values their customers would make a reasonable attempt to honor such a deal, but your company has made no attempt and just seems willing to loose a long time customerI've been using ACT since and I was planning on using it for many more yearsI'm years old and plan on selling insurance for as long as I am healthy enough to do soMy hope is to continue to do so until age so that I can retain all my renewalsIf you valued me as a long time customer as you say you do, why are you ready to throw it away over $by not honoring my initial purchase for the first yearIt's not only good customer service, but it's a smart business decisionUnfortunately it seems to me that you'd rather throw away a potential more years of a monthly subscription over $192? Doesn't seem like a smart decision to meIf that what you want, so be itIf I cannot have the Act Premium Cloud for $per month for the first year I will go else where as there are other Contact Management Software programs availableI will however request that this complaint remain upon as unresolved

Complaint: ***
I am rejecting this response because:they need to stop billing me and refund meI've been trying avyearEnough is enough
Sincerely,
*** ***

After initial review, your account was brought to the attention of the refund department by a Swiftpage Retention MangerIt has been determined that a full refund should be grantedA refund in the amount of $was issued on May 4, Swiftpage considers this complaint to be resolved and
closed

*** *** worked with Swiftpage support and was able to successfully sync her ACT account with OutlookShe stated that she was satisfied with the result and specifically noted that her support rep had done an "excellent job"We are unable to offer the CompanionLink service for free, as was
requested, due to the fact that it is a 3rd party ato ACTSwiftpage feels that this issue has been resolved and we consider the complaint closed

A Swiftpage ACT! retention representative contacted *** *** on 3/28/and was able to resolve his sync issue to his satisfactionHe was also emailed the contact information for a single point of contact he can reach if he should encounter any other issuesWe consider this complaint to be
resolved and closed

*** *** account is indeed closed and due to a credit card processing error his card was incorrectly chargedSwiftpage is refunding the requested $and we consider this matter closed

There was a miscommunication in the credit card processing and *** *** has since been notified and his correct credit card has now been processed for the full amount he requestedThe refund delay was inadvertent and we now consider the complaint closed