SwiftPage Email

Swiftpage took an additional days to nearly fix our very straight forward issues where by they tied up staff members computers.We still can't remotely access our database and they were going to discuss some type of compensation for there nearly weeks of down time, losses of thousands of dollars in lost sales opportunities, and tremendous aggravation. I am still waiting to hear from their representatives. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Ms*** was given access to to the Swiftpage Gold Support teamThey were able to resolve the install issues she was encounteringThe main issue was her email was 32-bit, which ACT does not work with, so our tech team helped to downgrade her systemSwiftpage now considers this complaint
resolved and closed

The Swiftpage Support team has been contact with *** *** by both phone and email and as of 1/13/all technical issues were resolved and he is up and runningWe now consider this complaint closed

Tell us why here
*** *** was contacted by a Swiftpage Support Technician on 1/21/and it was agreed that a refund would be issuedThe refund was processed on 1/22/Swiftpage considers this complaint resolved and closed

Complaint: ***
I am rejecting this response because: I took their word over the phone that we would receive an upgrade when it was releasedAfter it was released they refused to send the upgrade because they now say only orders taken by a certain date before the release would receive the upgrade, and my order was dated earlier than thatWe never activated some of the softwareIt would be very easy for them to substitute the new version *** for the unused version *** They say I have nothing in writing to prove they would upgrade my purchase, as they did to all others who purchased at a later dateIf not, it was because I have been using *** for decades and always believed it to be a reputable companyI now guess that was before they sold to the current owner Swiftpage who might not share ***'s integrityI also wonder what is in writing about those who did not receive the upgrade.
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/09/04) */
Mr. [redacted] purchased ACT V16 a year ago, which was developed before Windows 10 was released. Swiftpage's current Act! product, Act! v17, supports Windows 10 and is available for subscription. We do not retroactively update past versions of our...

products to be compatible with subsequently-released third party applications, and therefore, cannot accommodate Mr. [redacted]'s request.
Complaint Response Date bumped because: Holiday

An [redacted] Email Marketing Customer Account Manager has been in cont[redacted] with [redacted], and it has been explained to him that his purchase date of July 12, 2016 did not qualify him for the promo he refers to which began in September of 2016. [redacted] was not able to provide any written...

communication noting that the promo was offered to him and the recorded sales call has no mention of a v19 upgrade or the promo and neither did [redacted] mention v19 on the call. Based on this information Swiftpage [redacted] believes this issue to be closed.

Initial Business Response /* (1000, 7, 2015/05/29) */
We are in receipt of Mr. [redacted]'s May 15, 2015 complaint and wanted to respond by the May 29, 2015 deadline. Upon receipt of the complaint, our customer suport team made numerous attempts to contact Mr. [redacted], but, to date, we have...

not heard back from him. Swiftpage would like to work with Mr. [redacted] to resolve this matter and will continue to reach out to him in an effort to do so. Once we have been able to connect with him, we will update our response with the Revdex.com. Thank you.
Initial Consumer Rebuttal /* (2000, 9, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have been in touch and I received an upgrade. The tech support was great!

Initial Business Response /* (1000, 6, 2015/04/28) */
We received Mr. [redacted]'s complaint and in an effort to resolve the matter, offered to upgrade the customer to our Gold level of support, at no charge. Mr. [redacted] agreed to our offer and we consider this complaint resolved.

We are in the process of reviewing this complaint and will update our response as we finalize our information.

A senior support analyst spoke to [redacted] on 1/19/16 and all remote issues were settled and the customer was able to sync to the web. [redacted] will receive one year of free service and a check for the refund of his support plan is being processed. Swiftpage considers this complaint resolved and closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer was contacted and a full refund was processed on December 18, 2015. Swiftpage considers this complaint closed.

(The consumer indicated he/she DID NOT accept the response from the business.)
They have yet to reach me or leave a message for me. I've tried to email sales and I not only get someone but they don't return emails or calls

A Swiftpage Retention Representative has been in contact with [redacted] and his requested refund has been agreed upon and processed. We are also currently working to migrate his data so nothing will be lost. Swiftpage now considers this complaint closed and resolved.

Within the Terms and Conditions of both products purchased by Mr. [redacted] it states that, "No refunds will be processed for partial months...". Mr. [redacted] agreed to those terms when he confirmed his purchases. In addition, the $10 ACT Essentials product he purchased is offered 100% online, no...

support services are available, thus explaining why he was unable to receive assistance in regards to that purchase. Based on this information, Swiftpage considers this complaint closed.

(The consumer indicated he/she DID NOT accept the response from the business.)
I checked with the credit card company you have not refunded the money to my credit card please call me to discuss [redacted] today's date is January 6

[redacted] was contacted by a Swiftpage Team Supervisor and after a detailed discussion a refund was processed on 5/26/16 in the full amount requested. Swiftpage now considers this complaint to be resolved and closed.

Swiftpage contacted [redacted] and has agreed to refund the service fee as requested. We now consider this complaint to be closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for your efforts in resolving this issue!   :)
Sincerely,
[redacted]