SwiftPage Email

Mr. [redacted] was contacted by the Swiftpage Support Team and they were able to work together to get his database issues resolved. We appreciate Mr. [redacted]s long term loyalty and are happy that his issues have been handled. Swiftpage now considers this complaint resolved and closed.

Swiftpage reached out to [redacted] through emails but we were unable to contact her due to the fact that she was out of the country. A tech support representative was able to schedule a call and worked to resolve the issue on 8/16/2016. Her credit card was never charged and will not be...

charged. Swiftpage considers this complaint to be resolved and closed.

Better...

Business Bureau:
The answer submitted was false. I solved the issue myself without Swiftpage's help.  I also wrote a detailed letter to the President and had it delivered federal express.  No one from Swiftpage has responded.  Anyway, I find continuing this discussion to be a complete waste of time, and therefore as stated below, I wish to close this case.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Revdex.com:
Swifpage resolved the issue. Thank you for your assistance,
[redacted]

Initial Business Response /* (1000, 6, 2015/06/26) */
We have worked with the customer to resolve the issue regarding compatibility with Google Calendar and consider this matter closed.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 14, 2015/07/29)...

*/
Unfortunately they have not fix the problem. The are currently working on it!!! I hope I will get my data base fix soon!!!!! Can u please reopen the case thank you, [redacted]
Final Business Response /* (4000, 16, 2015/08/11) */
We have made several attempts to contact the customer by phone to address his ongoing issues. Those calls have gone unanswered.
Final Consumer Response /* (4200, 18, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they are working very hard to get what I want done. They did give me the new software now but I need to make sure I do not loose anything from Google Calendar!!!

Initial Business Response /* (1000, 9, 2015/09/24) */
Ms. [redacted]'s account was refunded in full. We consider this complaint resolved and closed.
Initial Consumer Rebuttal /* (2000, 11, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Tell us why here...
Swiftpage ACT! service representatives have spoken with [redacted] and his request to receive a refund for 5 months of Act! Cloud service has been agreed upon. This request was processed on February 19, 2016. We consider this complaint to be closed.