Swimsuitsforall, aka FullBeauty LP

Review: I Contacted swimsuits for all regarding a item I returned to them first by phone then by email I asked in the first email if my item was received as I had not heard back from them saying they received the swimsuit set I returned to them using the return label they had provided me I was told by [redacted] ( I have email to provide as proof) [redacted] Thank you for taking the time to share your comments regarding swimsuitsforall. Upon further research, your returns are estimated to arrive to our warehouse on June 18, 2014. Once we receive them, we will send you an email letting you know that we have gotten them.

That is part of email I received from swimsuits for all on 6/15/14..... but I never get the email saying company has received my items ????? I am confused so I email company asking once again if my returned items have been received and this time I get a email response on 6/20/14 saying they now need a tracking number ( I have that email too and I can provide a copy of all emails ) and the email representatives name is S4A ( maybe a robot) I am really confused now because I took what [redacted]'s email said as they tracked item so I threw tracking number info away thinking I did not need to save it anymore it seemed company had been tracking and I also assumed I was was dealing with a company that was going to refund my money [redacted] seemed to had tracked my return package.... I am really disappointed and sadly surprised to find multiple people who have experienced what I am going through I understand sometimes returned items make it back to company and never find their way back to the right department to be processed so customer can get their refund or even an exchange at this Point!!!!! all I am asking is someone look further into this issue so can get my refund and by the way thinking I was gonna get a refund I went ahead and ordered 2 more swimsuits from this company I wish I had waited to get my refund first!!!! I feel scammed!!!!Desired Settlement: I would like to receive refund or exchange for returned items in larger size 12

I would like to have issue resolved so I can recommend this store to others and continue shopping with them

Business

Response:

Dear Ivy,

On behalf of Swimsuitsforall, I would like to apologize for

the frustration that you encountered in trying to get an update on

your return/exchange order [redacted]) with us.

My first priority, however, is to make sure that this issue

has been taken care of both expeditiously and professionally. To that

end, I have issued (on 6/25/14) the full credit card credit in the amount of $32.40.

Please allow up to 24 hours for this to reflect on your account.

I again apologize for the lengthy delay in getting this issue resolved and hope

that you are satisfied with our response. For your inconvenience, I would like to offer you a

15% site wide discount off of a future order which is fully combinable with all

other offers. The coupon code to enter is "SAVE15" at checkout on our

website. Please feel free to use this at your convenience.

We value your business and hope that you will continue

shopping with us. We have many exciting and new products on the horizon

that I am sure you would enjoy.

Please do not hesitate to contact me personally with any

questions or comments that you may have at any time. My direct number is

listed below.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased three items as part of their memorial day sale. Order # [redacted]. I called for an update as I ordered 2 day shipping to get it in time for the weekend. I was told my order was cancelled due to using multiple promotion codes. I never received an email telling me of this, and my card was still charged the full amount.Desired Settlement: I would like my order to be delivered as it was paid for.

Business

Response:

Dear Audra,

On behalf of Swimsuitsforall, I would like to apologize for

the frustration that you encountered after placing your order

[redacted]) with us. It is anything but typical to have

to contact us multiple times in order to get an issue like this resolved.

I have personally looked into this problem and have taken steps to

ensure that it does not occur again.

My first priority, however, is to make sure that this issue

has been taken care of both expeditiously and professionally. To that

end, you will be receiving this order which is being processed and shipped

today 5/29/14.

I again apologize for the lengthy delay in getting this

issue resolved and hope that you are satisfied with our response.

We value your business and hope that you will continue

shopping with us. We have many exciting and new products on the horizon

that I am sure you would enjoy.

Please do not hesitate to contact me personally with any

questions or comments that you may have at any time. My direct number is

listed below.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I recently purchased a swim suit and returned it as it came and did not recieve a refundAfter calling they said it was worn which was not true by usAnd they threw out suit and no refund orcorrespondenseDesired Settlement: Just want my money back for a suit I returned the same day it came
Business
Response:
Dear [redacted]
On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying to secure a refund from your recent return against order #[redacted] dated 7/16/It is anything but typical to have to contact us multiple times in order to get the credit issued for your returnI have personally looked into this problem and have taken steps to ensure that it does not occur again
My first priority, however, is to make sure that this credit card credit has been taken care of both expeditiously and professionallyTo that end, you should have received today (8/14/13) a credit card credit of $back to the credit card that you had used from your original purchaseThis credit card credit is a combination of $for the returned item and $for the shipping charges which covers the entire charge on your credit card for this order which was $
I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our responseFor your inconvenience, I would like to offer you a complimentary swimsuit of your choosing from our collectionIn addition, I would be
happy to offer a 15% site wide discount off of a future order which is fully combinable with all other offersThe coupon code to enter is "[redacted]" at checkout on our websitePlease feel free to use this at your convenience
We value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you would enjoy
Please do not hesitate to contact me personally with any questions or comments that you may have at any timeMy direct number is listed below
Sincerely,
Director of Customer Service
swimsuitsforall

I ordered a swimsuit and wore it maybe 3-4 times in a swimming pool. After I would swim, I always rinse my suits out in fresh water. However, the swimsuit started to fall apart. Started to become see through and shred at the seams. I returned it and they weren't going to give me a refund because the swimsuit I purchased is meant for a pool. WHAT?! A swimsuit not made to swim in...ridiculous! So I finally was able to get in straighten out. So fast forward to this past July 2nd and I ordered a pair of swim shorts and top. The top was too big. So I sent it back. I never heard anything. So I call them to see what is going on and they processed it has defective so now I won't get a refund. Yet, the tags were still on and never worn. I can get store credit though because I want to continue to shop with them. Please, total BS and this company sucks.

Review: I've been waiting a total of and a half weeks for my refund from this companyThey received there product from me a week ago yet the return still has not even processed for my funds to be released but they managed to send out a towel that I didn't order but as a token of their apologies for the ill fitting swim suit and their lack of customer service.when I call I get a genetic response that is not acceptable at this point because this process is taking entirely to longEvery time I call it has to be escalated because instead of doing research they give me the time tables based on their policy which by now is over their limitsI mean I paid for 2day shipping received my order almost weeks later, the product was completely I'll fitting and every since I've returned the item I've gotten nothing but problems and the run around from this company.Desired Settlement: I want my refund....That's it! I want to be done doing business with this company because this has been a complete wasteI am a frequent online shopper and by far this is the worst experience I've ever had!
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered in trying to get a full refund on your return[redacted]) with usMy first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionallyTo that end, I have verifiedthat two credit card credits in the amounts of $(for shipping issued 2/26) and $(issued today)have been issued for this returnThese credits total $which is the full amount for these returned items and the orderPlease let me know if your do not see these credits posted in your credit card account within hours.sI again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our responseWe value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you would enjoyPlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Sincerely,[redacted]Samantha MarksDirector of Customer ServiceSwimsuitsforallIndustrial Drive, Unit BKeyport, NJ 07735[redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: June 10, 2014 Placed an order on Swimsuitforall website for a total $189.79 This included $21.99 for expedited shipping. Did not use any coupon codes on order [redacted] purchased from prices listed on their regular website. Purchased 14 Jessica Simpson Swimsuits listed on regular website on sale for 90% off. (no coupon code required) After purchase I received a "Thank you for your order" e-mail listing all my items, order number, Fed Ex Tracking number [redacted], prices, pictures of suits and total amount paid.June 11,2014 Tried tracking Package on Fed Ex site, but no record of package.June 12,2014 Tried 2nd time to tack package. No record of package at Fed ExJune 12,2014 Contacted Swimsuitsforall customer service. They told me they had no record of the order [redacted] Their system at times takes 24 hours to register order. I told them I had express shipping and I needed by Saturday 14th. Told me to wait and call back.June 13, 2014 Called Swimsuitsforall and spoke with [redacted] at customer service. Still not able to find Order Number. At this time I e-mailed her my order conformation. She received this while I was on the phone. She was going to take it up with [redacted]. E-mail sent back that excessive discount problems. Order not Valid and offered 1 free swimsuit. June 14, 2014 Sent e-mail to Swimsuitsforall requesting that I would like my original order since I have order number and traking information. Upset that I never heard order was canceled until I had to track this down. I would still be waiting for my package. June 14, 2014 Received e-mail can not fill order please accept 1 free swimsuit.June 14, 2014 Sent e-mail fill my order or I will be forced to file complaint with Revdex.com.June 18, 2014 Have not receieved package. I did receive e-mail showing that my order has been cancelled Unfortunately, the number of coupon codes and associated discounts used at checkout exceeded the maximum allowed per order. I did not use any coupon codes on this order.Desired Settlement: I would just like my original order that I placed sent to me. I have and e-mail thanking me for my order [redacted] I just want them to honor the price they listed and offered on June 10, 2014. I don't believe they should be able not to honor listed items on their website. My daughter and I have ordered over 140 times from this website with no problems. They have good sales and products and never thought this could happen.

Business

Response:

Dear [redacted]

On behalf of Swimsuitsforall, I would like to apologize for

the frustration that you encountered after placing your order

My first priority, however, is to make sure that this issue

has been taken care of both expeditiously and professionally. To that

end, this order has been released for processing and you should expect to

receive a shipping confirmation email within 2 business days.

I again apologize for the lengthy delay in getting this

issue resolved and hope that you are satisfied with our response.

We value your business and hope that you will continue

shopping with us. We have many exciting and new products on the horizon

that I am sure you would enjoy.

Please do not hesitate to contact me personally with any

questions or comments that you may have at any time. My direct number is

listed below.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Please take off shipping charges since never received packaged in time. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: my wife had purchased some shorts and bathing suits from this company in late Dec, the items arrived near end of Jan (after numberous calls to see where items were)($247.00US) She tried them all on and only keeped bathing suit and a topShe neatly packaged everything and sent back what did not fit.Inquired about the refund yesterday and was told today that I would only be receiving because the other items were sent back uncleanMy home is smoke-free, and pet free also very clean as there are just two mature adults living hereWife called several times to ask why and was told they clothes came back dustyAlso on all returned items, no tags, or sanitary strips were removed they were all package and sent back in original wrapI find this unfair and sly on the part of this companyI have notice serveal complaints on line with regards to this .Desired Settlement: I have asked for either refund on my credit card and /or send back the so called unclean clothesI have had no luck getting either done
Business
Response:
Dear [redacted]
On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying to secure a refund from your return against order #[redacted] dated 12/27/It is anything but
typical to have to contact us multiple times in order to get the credit issued for your returnI have personally looked into this problem and have taken steps to ensure that it does not occur again
My first priority, however, is to make sure that this credit card credit have been taken care of both expeditiously and professionallyTo that end, you should have received today (03/10/14) the remaining credit on your
credit card credit in the amount of $back to the credit card that you had used from your original purchaseYou should also have received a credit card credit in the amount of $on 2/20/and $on
2/06/These credits combined ($+ $+ $46.20) equal the full amount of this order which was $
I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our responseFor your inconvenience, I would like to offer you a complimentary swimsuit of your
choosing (excluding Designer Boutique) from our collectionIn addition, I would be happy to offer a 15% site wide discount off of a future order which is fully combinable with all other offersThe coupon code to enter is [redacted] at checkout on our
websitePlease feel free to use this at your convenience
We value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you would enjoy
Please do not hesitate to contact me personally with any questions or comments that you may have at any timeMy direct number is listed below
Sincerely,
Director of Customer Service
swimsuitsforall

Review: My first return (Order# [redacted]) was received by swimsuitsforall.com on 6/18/On that day I was told that I should expect to have my money back in 5-daysEight days later I called back and was told it could take up to two weeksI asked to speak to a manager at that time and was told someone would call me backThey never did! Then on 6/I received a survey from swimsuitsforall.com , when I told them that I would be reporting you to the Revdex.com if my order was not processed, it was taken care of that dayThe email said "please allow hours for your refund to appear on your account"Today, Monday, June 30th I still do not have my refundI called your customer service again and was told that this too can take up to two weeks which is unacceptableAlso, my second return (Order# [redacted] has apparently not even made it to them yet due to your horrible return service, it was shipped on 6/17/( days ago).Desired Settlement: I would like my refund(s) to be processed in a timely mannerIt has been days since they received their product, days since I shipped the packageI was told by their customer service that I would have my refund in 5-days
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize forthe frustration that you encountered in trying to get an update onyour return ([redacted]) with usMy first priority, however, is to make sure that this issuehas been taken care of both expeditiously and professionallyTo thatend, I have issued (on 6/27/14) the full credit card credit in the amount of$for this returnI again apologize for the lengthy delay in getting this issueresolved and hope that you are satisfied with our responseFor your inconvenience, I wouldlike to offer you a 15% site wide discount off of a future order which is fully combinable with allother offersThe coupon code to enter is "[redacted]" at checkout on our websitePlease feel free to use this at your convenienceWe value your business and hope that you will continueshopping with usWe have many exciting and new products on the horizonthat I am sure you would enjoyPlease do not hesitate to contact me personally with any questions or comments that you may have at any timeMy direct number islisted below.Sincerely,[redacted]Director of Customer Serviceswimsuitsforall[redacted]

Review: I GO TO YMCA FOR THERAPY IN WARM POOL AND NEED NEW BATHING SUITS. BESIDES FIBROMYALGIA AND SPINE ISSUES THIS IS HOW I DO THERAPY WITHOUT HURTING SOMETHING ELSE.I HAVE BEEN IN CONTACT WITH [redacted] VIA EMAIL AND SHE WILL NOT GIVE ME THE STORE CREDIT CODE SO I CAN PURCHASE OTHER SWIMSUITS THAT FIT ME. THIS HAS BEEN GOING ON SINCE SEPTEMBER 8, 2014.NOW I JUST WANT MY MONEY BACK A TOTAL OF $82.60IS THERE A WAY TO GET THIS COMPANY CLOSED DOWN?

Product_Or_Service: 2 ONE PIECE SWIMSUITS

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

PAY ME A REFUND OF $82.60

Business

Response:

Dear [redacted]On behalf of Swimsuitsforall, Iwould like to apologize for the frustration that you encountered in trying toget your refund from your return against order ([redacted] with us. My first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionally. To that end, I have verified thatcredit card credits in the amounts of $43.40 and $39.20 were issued on 9/19/14 and9/20/14 respectively. These credits total $82.60 which is the full amount forthese returned items. Please let me knowif your do not see both of these credits posted in your credit card account?I again apologize for the lengthy delay in getting this issue resolvedand hope that you are satisfied with our response. For yourinconvenience, I would like to offer you a 15% site wide discount off of afuture order which is fully combinable with all other offers. The coupon codeto enter is "[redacted]" at checkout on our website. Pleasefeel free to use this at your convenience. We value your business and hope that you will continue shopping with us. We have many exciting and new products on the horizon that I am sure you wouldenjoy. Please do not hesitate to contact me personally with any questions orcomments that you may have at any time. My direct number is listed below.Sincerely,[redacted]Director of Customer ServiceSwimsuitsforall[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ok why do you not just send what I had ordered what is the issue please stop ok and look at the phone
calls emails and messaged notes I have even sent you them??? What is the issue now
You look at what you have said ok
Your company needs to look at what was said to me and my original order again has not come as of
today which I was told would be the estimated arrival date, then I was told that two items where not in
stock so I replaced them again here we go being told that they items would be sent out ASAP look at
your records? And still you haven't sent them? Now what's the issue swimsuit for all with the only
curves on a women's face is her smile!!! Will not this women still waiting over how long? Since Nov
Now here we go again with your holding off on what I was told your company would do for me and send
the replacement items you have record of then so send them ASAP as your company had promised to
do weeks ago
Again stop with the words and hold up its truly making your company look bad.Desired Settlement: Swim suits for all need to stop mixing the costumer swords and making a simple order so difficult with their Lias and advioding the real issue and do the right thing by the customer send my replacement order you had promised me three weeks ago
Business
Response:
Dear [redacted] On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered with getting replacement items for your orderMy first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionallyTo that end, we have contacted you under separate cover to offer
alternative items since the one's you had
requested as replacements are not currently availablePlease let us
know your preference and we can get this out to you immediately.I
again apologize for the delay in getting this issue resolved
and hope that you are satisfied with our responsePlease do not hesitate to contact me personally with any questions or
comments that you may have at any timeMy direct number is listed belowThanks,SamanthaSamantha M[redacted] Director of Customer Service[redacted]

Review: On Feb 1, I ordered $328.39- included in the price was an up charge of $for 2-day shippingI received the merchandise on the afternoon of the 6th dayI no longer needed the products as I purchased more elsewhere as I was leaving for vacation that weekMy husband called to complain about the shipping time on 2/and was told, "Yes, that sometimes happens"He did not care for this response as the other option for shipping was 3-days for considerably less but on 2/there was a return to my card for the shippingPer the company's return policy, I paid to ship my return back so that my card would be credited the amount- I did not need store creditI shipped via [redacted] on 2/and tracking showed it was received 3/I called 3/or because no refund had occurredI was told that it was not received, then gave my tracking number and was told it was in the warehouse and not processedThe rep explained that it could be business days before I would see it but she would see if she could do something and she would call me back the next day.- didn't happenI called again today 4/(days after they received the return) and experienced absolutely ridiculous customer service, eventually ending with rep saying she would process my refund then telling me I already had a refund on 2/I asked how I could have had a refund before I made the returnShe then said it was for shipping and she was going to refund me $or so but it still might be 2-daysI held up my end of their return policyThey have my money, their merchandise, and I get to pay interest for another billing cycle----ridiculousI expressed my dissatisfaction and received on a "I'm sorry"I told them I would not shop with them againI fully believe that had I not called again they would not have processed my refund.Desired Settlement: I will be very upset if my refund is not processedI would also like to have the interest on my credit card paid as the return was sitting in their warehouse for an entire billing cycle and also to be refunded my cost for following their policy- $for the [redacted] shipping paid at [redacted]I don't feel I should be held to the return contract if they don't hold themselves to itI was happy with the quality of the merchandise but infuriated by the customer serviceAlso, the phone connection to the call center was awful and I was constantly asked to "Hold one moment" better training for the reps would be nice, so they can be more easily understood
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered in trying to get a refund on your return from order [redacted]) with usMy first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionallyTo that end, I have verified that the credit card credits in the amounts of $(issued 2/8) and $(issued 4/2) have been applied for this orderThese credits combined with the item that you have kept for $equals the full amount for this order which was $Pleaselet me know if your do not see these credits posted in your credit card account within hoursI again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our responseWe value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you would enjoy.Please do not hesitate to contact me personally with any questions or comments that you may have at any timeMy direct number is listed below.Sincerely,[redacted]Director of Customer ServiceSwimsuitsforall[redacted]

Review: Business failed to honor coupon codes they gave for the purchase of their products online after their website processed the order. The email notification came after the fact saying that it was cancelled because of perceived fraudulent credit card use; however, they still charged my credit card for the merchandise ordered. When I called to inform them of the error, they stated that I used excessive coupon codes, and would not honor them, but could honor 3 codes on the "back end".Desired Settlement: Please honor the transaction with coupon codes entered and complete Order # [redacted]

Business

Response:

Dear [redacted]

On behalf of Swimsuitsforall, I would like to apologize for

the frustration that you encountered after placing your order

[redacted] with us. It is anything but typical to have

to contact us multiple times in order to get an issue like this resolved.

I have personally looked into this problem and have taken steps to

ensure that it does not occur again.

My first priority, however, is to make sure that this issue

has been taken care of both expeditiously and professionally. To that

end, you will be receiving this order which is being processed and shipped

today 5/29/14.

I again apologize for the lengthy delay in getting this

issue resolved and hope that you are satisfied with our response.

We value your business and hope that you will continue

shopping with us. We have many exciting and new products on the horizon

that I am sure you would enjoy.

Please do not hesitate to contact me personally with any

questions or comments that you may have at any time. My direct number is

listed below.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The product was delivered according to what my credit card was originally charged.

Thank you for the assistance required to resolve this issue. This business has honored the good reputation and business practices they have advertised after complaint was received by them through the Revdex.com.

Regards,

I will never purchase from this company again. I purchased 2 swimsuits on the 14th and when I checked out, the estimated delivery date was the 23rd. No problem as I should receive them before we leave for a tropical vacation on the 25th. I checked the tracking info on the 23rd and they will not be delivered until the 27th - 2 days after we leave. I contacted customer service three separate times and each time someone said they would call me back, I received no phone calls. Now these swimsuits will arrive at my doorstep and I will not be back for 7 days!
Good Grief!

Review: [redacted] February 16,
Revdex.com of [redacted]
Dear Sir or Madam:
I have a complaint I would like to lodge against the following company:
swimsuitsforall [redacted] I have ordered several swimsuits from this company, I like their suits and also their prices,
i
A couple of months ago I returned a suit and when I did not get a credit for the suit, I called and
they said the suit was defectiveI found this very hard to believe since alii did was try the suit
I
on, the tags were still intactWhile on the phone they supposedly checked my records and
then honored my return with a credit
I
Today I called to order another suit and check on the status of a suit I had previously retutned
They gave me the same story, " it was defective." Again, I only tried the suit on, tags werstill
intactThey told me they honored the first return as a courtesy, but could not do it againI
asked what determined their definition of "defective" and was informed that I had worn i~ or
washed it, in my case this was not true
I am writing this letter to you because other people may be having this same problemI would
appreciate any assistance you could give me to get a rightful credit for a suit I did not wear,
wash or in any way damage
Sincerely,
[redacted]Desired Settlement: Unspecified
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered in trying to get a full refund on your return from order [redacted]) with usMy first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionallyTo that end, I have verifiedthat the credit card credit in the amount of $(issued today) have been applied for this orderThis credit total$is the full amount for this orderPlease let me know if your do not see this credit posted inyour credit card account within hoursI have also send a copy of the credittransaction to your email under separate cover.I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our responseWe value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you wouldenjoy.Please do not hesitate to contact me personally with any questions or comments that you may have at any timeMy direct number is listed below.Sincerely,SamanthaSamantha M[redacted]Director of Customer ServiceSwimsuitsforall[redacted]

Review: I have tried to contact their customer service on several occasions and either get no response or responses that don't make senseDuring my last purchase, I asked that a $credit on my account be applied to the purchaseWhen I checked out, it was not clear that the $credit was being applied so I sent an email to their customer service to ensure it would be taken offTheir customer service agent assured me that the $credit was applied and that I would not be chargedWhen I reviewed my credit card bill, I was charged the full amount and the $credit was not appliedI have tried to get them to reverse the charge with no luck.Desired Settlement: I would like a refund of the $to my credit card
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered in trying to apply a store credit of $toyour most recent order [redacted]) with usMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verifiedthat a credit card credit in the amount of $were issued today 12/10/Please let me know if your do not see thiscredit posted in your credit card account with hours! I have also emailed the credit card receiptto your email under separate cover.I again apologize for the lengthy delay in getting this issueresolved and hope that you are satisfied with our responseFor yourinconvenience, I would like to offer you a 15% site wide discount off of afuture order which is fully combinable with all other offersThe coupon codeto enter is "[redacted]" at checkout on our websitePleasefeel free to use this at your convenienceWe value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you wouldenjoyPlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Sincerely,[redacted]Director of Customer ServiceSwimsuitsforallIndustrial Drive, Unit BKeyport, NJ 07735[redacted]

Review: I retrurned swimsuits to SwimsuitsForAll via [redacted] priority mail with a tracking number showing they were delivered July 3rdI have contacted the company numerous times regarding my refund only to be told they can see a request in the system but it can take up to daysI have been waiting for days at this pointThe original order number for which I returned of the suits ,the refund amount I should receive is $114.00Desired Settlement: I would like the refund that I am due
Business
Response:
Hi [redacted]On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered with your return package to usMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verified that this package you returned has been received in our warehouse and has been refunded back to youThis refund should show back to your account within business daysPlease let me know if you do not see this by Thursday!I again apologize for the lengthy delay in getting thisissue resolved and hope that you are satisfied with ourresponsePlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Thanks,Samantha M[redacted]Director of Customer Service[redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meRegards, [redacted]

Review: I purchased quite a few swimsuits from the companyI returned one that did not have the brand label attached when I received it because it did not fitWhen I opened the bag to try it on the label fell out, I placed it back in the bag and emailed them to let them know that their product was defective and asked if they had a different size in a bottom of another suit I was keepingNo responseI went ahead and mailed it back, paid for my own postage as clearly stated on the websiteI got a partial refund of $The total for the suit was $I called and someone said they would call me back in hours, its been days and no callI went to their [redacted] and wrote there, they responded with a message to me asking for order info, I sent order info in message and they never again responded, that was last WednesdayApril 29, I commented on another post someone else had written who was unhappy and they said please message us the order number, I did, they read it, never responded, that was days ago.Desired Settlement: I would like the other part of my refundIt is not my fault that the product had a defective label
Business
Response:
Dear [redacted],On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered in trying to get a refund on your returneditems from order ([redacted]) with usMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verifiedthat two credit card credits in the amounts of $(issued 4/9) and $(issued 5/4)have been issued for these returns back to your [redacted] cardThesecredits total $which is the full amount for these two returned itemsPlease let me know if your do not see these credits posted in your credit card account.I again apologize for the lengthy delay in getting this issueresolved and hope that you are satisfied with our responseWe value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you would enjoyPlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Sincerely,SamanthaSamantha M[redacted]Director of Customer ServiceSwimsuitsforall[redacted]

Review: Order [redacted]
On 6/14/I purchased online a [redacted] Swimdress that I was charged $for the itemI decided I didn't like the item and returned it during June I returned the swimsuit using a return label which meant that I wanted store credit and not a refundI didn't realize that by using this label, I was requesting store creditI actually wanted refund for my item
First, I emailed SwimsuitsforAll in August and told them I didn't want store creditI wanted my refund of $Since I had cancelled the [redacted] credit card that I had used to purchase the item, they would not put the credit on my new [redacted] cardThe customer service representative I spoke to on the phone was named Maru and she said her agent number was [redacted]
The second time I called Swimsuitsforall to get a refund was on 10/2/I spoke to a customer service representative who said her name was SarahShe gave me her email address - [redacted] and said she'd find out about getting me a refund
The last email I got from Swimsuitsforall was from a woman named RebeccaHer email address was [redacted] This is her email to me:
"We have reviewed the information from your order, and the store credit that you originally got, has been reversed, however, this order was placed more than days ago, therefore, the refund was not processedWe have escalated this issue to our support department in order to place the refund manuallyThe refund will be placed directly into your [redacted] account, if you no longer have the credit card you used to place the order, your bank will be placing the refundPlease keep in mind that it takes to business days to receive a response from our support departmentI personally will be following up with you via email once we receive a response."
I have not heard from them since and it is now 10/10/15.Desired Settlement: I just want my $backIt's no longer on my online account as a store creditRebecca emailed me saying Swimsuitsforall couldn't mail me a check or put the refund on any other credit card than the one that I had already cancelledRebecca said the only way I could get a refund would be by having to do a three way conference call between my bank [redacted]), [redacted], and Swimsuitsforall, which is impossible for me to do since I don't have three-way conference calling capacity or any phone numbers to callRebecca said she'd get back to me in 3-days which she never didI have email correspondence documenting all of this as well as my online order details at www.swimsuitsforall.com
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered with getting your refund/credit applied toyour new credit cardMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verified that this refund has been applied to this newcredit card (number supplied by you) as of 10/Please allowfor up to two business days for this refund of $to appear in your account.I again apologize for the lengthy delay in getting thisissue resolved and hope that you are satisfied with ourresponsePlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Thanks,SamanthaSamantha M[redacted]Director of Customer Service[redacted]
Consumer
Response:
SwimsuitsforAll credited my credit card $last weekMy apologies for not responding sooner, but I didn't know who to respond toI called the phone number below and let them know the case was resolved and they gave me your email address to verify this information to you.Thank you for your help
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

I have been ordering from this company for a few years and felt compelled to leave a review. This company really has an amazing selection of swimsuits that I cannot find elsewhere being a size 18. Other places offer bland and boring styles but this company really know how to make me look amazing. They also have terrific sales and pretty speedy deliveries. Definitely worth trying out...

Review: I ordered three items from the Swimsuitsforall.com website on I received the items in two separate shipments and unfortunately had to return the items due to fitBefore ordering I throughly reviewed the return policy on the site and it stated that if you wanted a refund on your credit card you must ship the items back at your own expense via the carrier of your choiceI shipped the items via [redacted] at a cost of approximately $I received an email on (see attached) stating that my return had been received and processed and I was due a refund on my [redacted] in the amount of $and it would show up on my [redacted] withing hoursI received a partial refund of $on I called the company on to inquire where the rest of my refund was ($due to me, the total minus original shipping paid)I did not understand why I only received a partial refund when the items were all returned in the same box and processed at the same timeI was advised by the CSR that they showed owing me a refund of $but that it would be an additional business days for it to appear on my credit cardI checked today, 2.12.15, business days later and no refundI called to inquire and the CSR advised me that their system showed when I placed my original order I paid partially with a credit card and partially with store creditThat is impossible, this was my first order from the companyAfter checking around the CSR advised me that the $they had given to me as store creditFinally after arguing and the CSR again questioning me if I returned the items via a carrier of my choice and at my expense (if you return with their shipping label you receive store credit) she stated she had processed the refund and it would be AN ADDITIONAL business days for it to appear on my cardI feel that the company is ripping people off and purposely not following their refund and return policy in order to force store credits.Desired Settlement: I would like the money owed to me of $In additional I feel I should be credited for the original shipping I paid to the company as well as the $I paid to return the items for the inconvenienceI fully expect that when I check in three business days that I will NOT have received my refund on my credit cardI would also like the company investigated for fraud as I believe this is not an error on their part but they actively try to steal customer's money
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered in trying to get a full refund on your return ([redacted]) with usMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verifiedthat two credit card credits in the amounts of $(issued 2/5) and $(issued today)have been issued for these returnsThese credits total $which is the full amount forthese returned items and the orderPlease let me know if your do not see these creditsposted in your credit card account within hours.I again apologize for the lengthy delay in getting this issueresolved and hope that you are satisfied with our responseSince you were already credited back in fullfor your order, I am not able to issue any additional credits to your accountI would, however, like to offer you a $storecredit (for the return shipping) which can be applied to a future orderPleasefeel free to use this at your convenienceWe value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you wouldenjoyPlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Sincerely,[redacted]Director of Customer ServiceSwimsuitsforallIndustrial Drive, Unit BKeyport, NJ 07735[redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.; I have received the credit owed to me.Regards, [redacted]