Swimsuitsforall, aka FullBeauty LP

Review: I ordered a bathing suit and it did not fit, so I returned using their packagingAs per their policy, if I returned using their packaging, I could only receive store credit rather than a refundI planned to order another bathing suit, but it took two weeks to process the return and the bathing suit I planned to order was out of stockI ordered another bathing suitIt did not fit eitherI emailed with a customer service rep expressing my disappointment with their return policy and other issues (the website charged me for shipping, even though I used a coupon code for free shipping, and the lengthy processing time of my return)She replied and stated that I could return the second bathing suit using their packaging for a refund as a one time courtesyI returned the bathing suit and according to the tracking, it arrived on 6/2/I called on 6/and the customer service rep said I would receive and email the next day confirming the returnI never receive this emailI emailed today to get a status on my refund and let them know that I never received an email confirming the returnThe response was that I would get an email as soon as the return arrived (I never got an email - and it arrived as per tracking 6/2) and that I would receive store creditIf I wanted a refund, $would be deducted from the refundThere seems to be no communication among customer service reps regarding my order and I am anxiously awaiting my refund so I will never have to deal with this company again.Desired Settlement: I would like to be refunded directly to my debit card for the full amount of the purchase - $as soon as possible since the bathing suit arrived back to them on 6/2/
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered in trying to get a full refund on your returnwith usMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verifiedthat my assistant has reached out to you to establish a time to secure anew credit card number to refund you back properly.These credits will total $which is the full amount forthese returned items and the orderPlease let me know if your do not seethese credits posted in your credit card account within hours after the refund isissued.I again apologize for the lengthy delay in getting this issueresolved and hope that you are satisfied with our responseWe value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you wouldenjoyPlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Sincerely,SamanthaSamantha M[redacted]Director of Customer ServiceSwimsuitsforall[redacted]

Review: After returning items with their return label in an attempt to get store credit in order to exchange for different items, they have not credited my account and are not communicating with me regarding the issueI warned them that I would be taking action against them with my credit card company and reporting them here, but they have chosen to ignore my attempts to understand what is going on and why they are witholding creditI would have continued to do business with them but their customer service has not returned calls nor emails.Desired Settlement: At this point I want my money back and nothing to do with them ever again
Business
Response:
Dear [redacted],
On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying to secure a refund from your recent return against order #[redacted] dated 9/3/It is anything but typical to have to contact us multiple times in order to get the credit issued for this returnI have personally looked into this problem and have taken steps to ensure that it does not occur again
My first priority, however, is to make sure that this credit card credit have been taken care of both expeditiously and professionallyTo that end, you should have received today (11/04/13) a credit card credit of in the amount of $back to the credit card that you had used from your original purchaseThis $credit card credit covers the entire charge on your credit card for this order
I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our responseFor your inconvenience, I would like to offer you a complimentary swimsuit of your choosing from our collectionIn addition, I would be happy to offer a 15% site wide discount off of a future order which is fully combinable with all other offersThe coupon code to enter is "[redacted]" at checkout on our websitePlease feel free to use this at your convenience
We value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you would enjoy
Please do not hesitate to contact me personally with any questions or comments that you may have at any timeMy direct number is listed below
Sincerely,
Director of Customer Service
swimsuitsforall
Tel: ###-###-####
Fax: ###-###-####

Review: I ordered a swim Suit on May 12, and it fit to bigI called for customer service to exchange and return package and was told to order a new suit first and I will get a printable label in the mail with in - 48hrsI never received the email but did receive email promoting current suit to buyI called weeks later and told them I had yet to receive the return label by email to ship the old product backAt this point I had already receive the 2nd orderI was told the will reach out to the proper department to mail the label in - hrsI waited more weeks never received itI called today 6/17/and informed them of my situationThe representative told me that they sent an email back on 5/and 5/I looked through both inbox and spam and nothing from swimsuitsforall.comI was told their by the representative that their is nothing that she could do but have that department resend the emailI told her to make sure it get done and to also mail me the label, so I can have options open.Desired Settlement: ALL I WANT IS TO SEND BACK THIS PACKAGE AND GET MY MONEY BACK THAT I PAID FOR ASAP
Business
Response:
Dear [redacted],On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying to secure a return label from your recent order [redacted] dated 5/12/It is anything but typical to have to send multiple emails and phone calls in order to get a return label sentI have personally looked into this problem and have taken steps to ensure that it does not occur againMy first priority, however, is to make sure that your prepaid return label and associated credit card credit are taken care of bothexpeditiously and professionallyTo that end, you should have received today (6/19/13) both a follphone call and email which contains the prepaid return label for this orderAt the same time, I have issued today (6/19/13) the credit of $back to the credit card that you had used from your original purchaseThis $credit covers the entire charge on your credit card for this order.I again apologize for the lengthy delay in responding to your multiple email requests and hope that you are satisfied with our responseFor your inconvenience, I would like to offer you a complimentary swimsuit of your choosing from our collectionIn addition, I would be happy to offer a 15% site wide discount off of a future order which is fully combinable with all other offersThe coupon code to enter is "[redacted]" at checkout on our websitePlease feel free to use this at your convenienceWe value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you would enjoyPlease do not hesitate to contact me personally with any questions or comments that you may have at any timeMy direct number is listed below.Sincerely, [redacted]Director of Customer Serviceswimsuitsforall[redacted]Tel: [redacted]Fax: [redacted]

Review: I purchased a suit online and when I received it and tried it on, the fit was poorPer their policy I returned it, AT MY OWN EXPENSE, and awaited a credit to my checking accountI received an email today stating I could only get a store credit because " your returned items did not meet the return criteria and therefore, was not processed as a refund"I was unable to get any help on the phone and was told I would get a store creditThe suit was unworn, and still had tags attached.Desired Settlement: Refund of $which I paid for suit
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered in trying to get a refund on your returnwith usMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verifiedthat this credit in the amount of $has already been applied toyour credit card.Please let me know if your do not see this creditposted in your credit card account within hours after the refund wasissued.I again apologize for the lengthy delay in getting this issueresolved and hope that you are satisfied with our responseWe value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you wouldenjoyPlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Sincerely,SamanthaSamantha M[redacted]Director of Customer ServiceSwimsuitsforall[redacted]Tel: [redacted]Fax: [redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
Regards,

Review: This company cancelled order but did not refund money. Also would not honor sales on their website. Would not replace my order or give refund!

I ordered from this company on May 25, 2014 The next day May 26, 2014 they sent me an email stating they CANCELLED my order saying that their system flagged it as a "fraudulent transaction" I called and explained that it was not but they would NOT replace my order nor give me my money back. The issue is THEY STILL HAVE MY MONEY! When I got upset because I want a refund at least if they are going cancel my order, they said I would receive a call back. I still have not received a call. I tried emailing and have not received an answer that way either. When I went on their Facebook and website to comment and try to get help, THEY DELETED THOSE! So, I have no order and no money and desperately trying to get some answers. They give you the run around each time you call and "form" answers and replies. This place is a fraud and will take your money but not give your the items you order. I'm still trying to get my money or my order. No luck so far! Everytime I call they just say that the money will go back into my account at sometime. They still refuse to take my order and will not give me what I already paid for. They took my money but said it is "cancelled" It is not, the money is out of my account and has been. They also said they could not honor the deals I had gotten that day because I couldn't reorder right at that time. This company still has my money but I have nothing! And customer service will not help. Order # [redacted]Desired Settlement: I would ideally like my order to be filled with the discounts they promised me! They will not refill it. At the least, give me my money back!

Business

Response:

Dear [redacted]

On behalf of Swimsuitsforall, I would like to apologize for

the frustration that you encountered after placing your order

[redacted] with us. It is anything but typical to have

to contact us multiple times in order to get an issue like this resolved.

I have personally looked into this problem and have taken steps to

ensure that it does not occur again.

My first priority, however, is to make sure that this issue

has been taken care of both expeditiously and professionally. To that

end, you will be receiving this order which is being processed and shipped

today 5/29/14. Please expect to see a shipping confirmation email.

I again apologize for the lengthy delay in getting this

issue resolved and hope that you are satisfied with our response.

We value your business and hope that you will continue

shopping with us. We have many exciting and new products on the horizon

that I am sure you would enjoy.

Please do not hesitate to contact me personally with any

questions or comments that you may have at any time. My direct number is

listed below.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On April 19th, 2014 I used http://www.swimsuitsforall.com/ to purchase a swimsuit. I instantly realized I had purchased 2 suits and called the company. The sales representative told me the order would not be in the system and to call back the following day. The following day was April 20th, Easter, I was unable to make the call. I called on April 21st at 8:30 am. I was then informed that there was nothing they could do as the order had already been processed. After complaining about the communication I received prior that said they could not assist me I was told I could use the return label to send back the extra suit. I asked to complain to manager and spoke with a supervisor. The supervisor informed me that they could not do anything with any order after 1 hour of completing the order. The first 30 mins the order was not in there system. The next 30 mins is the only time I could have called and made changes, which the lady I talked to on Saturday did not inform me> The first lady I talked to told me to call back the following day when indeed they could not have done anything. The poor communication and lack of effort to resolve my complaint is why I am submitting this, had the first women told me to call back in an hour I would have and this would not be necessary. Now I am out 60$ some dollars.Desired Settlement: I would like the order to be adjusted or cancelled and my debit card refunded the amount.

Business

Response:

Dear [redacted]

On behalf of Swimsuitsforall, I would like to apologize for the frustration that

you encountered while trying to cancel items from your order ([redacted]) immediately

after placing it. It is anything but typical to have to contact us

multiple times in order to get an issue like this resolved. I have

personally looked into this problem and have taken steps to ensure that it does

not occur again.

My first priority, however, is to make sure that this credit card credit has been

taken care of both expeditiously and professionally for these items. To that end, you

should have received today (04/23/14) a credit on your credit card credit of in

the amount of $27.50 back to the credit card that you had used from your

original purchase. You should also have received a credit card credit in the

amount of $22.50 on 4/21/14. These credits combined ($27.50 +

$22.50) equal the full amount that you had requested below which more than covers

the two items that you had requested to cancel ($21.00 + $21.50 = $42.50).

Please feel free to keep both items in addition to the credits issues above.

I again apologize for the lengthy delay in getting this issue resolved and hope

that you are satisfied with our response. For your inconvenience, I would like to

offer a 15% site wide discount off of a future order which is fully combinable with

all other offers. The coupon code to enter is [redacted]" at checkout on our

website. Please feel free to use this at your convenience.

We value your business and hope that you will continue shopping with us. We

have many exciting and new products on the horizon that I am sure you would

enjoy.

Please do not hesitate to contact me personally with any questions or comments that

you may have at any time. My direct number is listed below.

Sincerely,

Director of Customer Service

swimsuitsforall

2 Industrial Drive, Unit B

Keyport, NJ 07735

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,