Swimsuitsforall, aka FullBeauty LP

I returned a swimsuit in early March that was sent to me in the wrong size by Swimsuits for All. I had not heard from them so I called the company in April and was told they didn't receive the suit. I called the post office who verified that the suit was received by the company and the name of the employee who signed for this return. I also went to the USPS tracking to see this information. I called Swimsuits For All again and gave them this info and then they said yes, they did receive the suit but it has not been put back in their inventory so they couldn't issue my credit. Finally, they said they would issue the credit and they never did. I've called them at least six times asking for my credit of $44.85 and they keep saying they will research the matter and have the proper person get back to me because this person is Away from her desk the day I called or some other excuse. Then I never receive a call back or email regarding the credit I am due. The last time I spoke with them was 3 days ago and at that time I asked to speak to a manager who,lied to me again. This is May and I sent the wrong size suit back to them in March. I don't like being lied to and this is what is happening with my dealings with this company. I would warn everyone not to buy from this company. This company is trying to rip me off and I will seek legal action.

Review: Placed an order Monday evening......showed it would ship on July 20thRealized the next day, after receiving an email, that the exact same swim shorts were now on sale with a $off coupon code for shippingCalled Tuesday morning and asked for the price difference to be honouredWhile speaking to the gal, I asked if this was CAD or U.S funds and was advised it was USI then asked if I could cancel the order and reorder using my US credit card or just change the payment typeI was told no on both countsAfter being put on hold several times, the CSR came back and they agreed to discount the shippingI was satisfied with thatThen this morning, I get an email, showing they have shipped my order, but low and behold it is a different style # of swim shortCalled this evening and explained the situation and that I was very unhappy with the lack of professionalism being givenI wanted the order cancelled, as they were now shipping me swim shorts that aren't even listed on their site!! The gal I spoke to even admitted she couldn't find themThen she said the order still couldn't be cancelled as they aren't able to do thatI explained that my husband and I own a business and do it all the time and her response was not acceptable and I wanted to speak to a supervisorAfter putting me on hold for minutes, she finally came back on the line and said it was being forwarded to the service department and they would cancel the orderI then called [redacted] to make sure this order wasn't going to be shipped to me, as I said I would refuse the shipmentImagine my surprise when the gal at [redacted] told me it hadn't been shipped yet.......only a label had been prepared! Called my credit card co and they showed me being charged $91.31, not $as I was told and as the email confirmedAlso spoke to [redacted] who said the comp could have cancelled at anytime, they were just trying to push the sale on meVery fraudulent dealings with this companyTo date, they still have not pursued getting the pkg backDesired Settlement: I will now be charged $U.S and when they do the credit I will incur extra charges due to exchange rate difference on the buy/sell rateEven if they had charged me $U.S, as they said they did, I still would incur extra charges for an item I didn't orderThis company is refusing to contact [redacted] to have the shipment returned, therefore, holding up my refund as promised in an email from themI have spent countless hours on the phone with this company, [redacted] and my bank
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered in trying to return your order with usMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verified that my assistant has reached out to both you and [redacted] to verify your order is beingreturned to our warehouseAs stated on our website, all orders placed areplaced in USDPer your previous correspondence with my assistant, your cardwas originally authorized for $USD but when it was shipped you were onlycharged $USD due to credits in the amount of $USD you receivedWith that being said, we have gone ahead and refunded youin the amount of $62.25, the total amount of your orderPlease let me know ifyour do not see these credits posted in yourcredit card account within hours after the refund is issuedI would like to address your other concerns mentioned regarding canceling yourorder and the different style number being shown in your shipping confirmationemailUnfortunately, once an order is Printed in our warehouse, weare unable to cancel the order-which was the case hereWiththousands of orders going out on a daily basis, we are unable to pinpoint anorder once it already processes through our warehouse and a label is created.As previously stated by you, [redacted] said once this order reached Calgary, itwould be reverted back to our warehouseHere at swimsuitsforall, we have someitems that are a part of a mated set- this means that there are two differentstyle numbers that belong to the same productAs previously communicated toyou, your item was a mated item and the item shipped out was in fact the sameitem you originally orderedWe are so sorry for any miscommunication! I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our responseWe value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you wouldenjoyPlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Thanks,SamanthaSamantha M[redacted]Director of Customer ServiceIndustrial Drive, Unit BKeyport, NJ 07735[redacted]
Consumer
Response:
Review: [redacted]I am rejecting this response because: My bank did pre-authorized a charge of $The actual charge to my credit card was $There is no way $would convert to $at the current exchange rateAny duties and taxes would have been payable by myself upon delivery of the goodsWhy did they charge more than they said they were going to?Regards,[redacted]
Business
Response:
H[redacted]We understand that you have some concerns about the amount you were charged and will be credited.Unfortunately, we cannot check the conversion rate for your day of purchase,however, we can check the conversion rate for USD to CAD for todayPlease seethe below information for today's conversion rate US Dollar equals Canadian DollarIf you would like to check this conversion, please click through this link: https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie...⇄ You can also verify the conversion rate for your date of purchase by calling your bank.Thanks,Samantha
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI spoke to my bank this morning and was advised it can take 2-business days for a credit to postUnlike pre-authorization charges, they aren't able to see a credit pending until the day it posts, just like the consumerI will follow up on this daily and watch for the credit.Regards, [redacted]

Review: My wife ordered several swimsuits (order #[redacted]) from this companyAfter trying them on they did not fit soe we returned them at our expense with the original packing slip in individual baggies with all tags and items attachedThe swimwear was in original condition and the email return confirmation stated that we should get a full refund based on the credit type being listed on the return statement as [redacted]After getting only $back on the [redacted] we called to see where the rest of the credit wasWe were then informed that we are being given a store credit and not a credit to our credit cardSandra had no information as to why but said there "must have been a problem with the items"There was no problem with the items and the email indicates we should have gotten our money back period.Desired Settlement: Please refund our money
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered in trying to get a full refund on your return([redacted]I)with usMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verifiedthat two additional credit card credits in the amounts of $(forshipping) and $(both issued today) have been issued against this orderThese credits combined with theprevious credit of $total $which is the full amount forthe entire orderFor your inconvenience, I have also includedin the refund amount $for the Handkerchief dress thatwas not returned.Please let me know if your do notsee these credits posted in your credit card account within 24-hours.I again apologize for the lengthy delay in getting this issue resolvedand hope that you are satisfied with our responseWe value your business and hope that you will continue shopping with usWe have many exciting and new products on the horizon that I am sure you wouldenjoyPlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Sincerely,SamanthaSamantha M[redacted]Director of Customer ServiceSwimsuitsforall[redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided the credit shows on the credit cardAt the moment is does not but I understand it may take a day
Regards,

I ordered and was charged for a swimsuit on May 27th . Two weeks later still no swimsuit. I tried to track shipment and order # was not valid. I tried to track fedex and no movement was showing at all . I called and ask and was told it would be arriving at my home on that Friday. Following Monday , still no swimsuit. I called and complained and just said refund my money . They saiod it takes 3-5 biz days . Friday , still no refund . Called again and they said they would do a fast refund , should be no longer than 48 hrs . I am not holding my breath . I think this business is run very poorly. This was going to be my first order and now it will be my last !

Review: Hello, My name is [redacted]I have had an issue with a package that was mistakenly returned to your company SwimsuitsforallI returned items to different companies and mixed up the shipping labelsI have contacted Swimsuitsforall on several occasions and get the same run around every timeCan you please assist me in getting my products returned to their rightful owner? The USPS label had my return address on the outside, it also had the order slip for my other product that I was returningIt was $worth of Plexus productsMy name and address were clearly printed on the outside of the package and the slips insideI'm now told by the tele-department (mgr Samantha x[redacted]) that I have to file a claim with the USPS stating that the package was never received by S4AWhen I put the tracking # into the system it shows it was delivered on June 11,3:pm, Delivered, [redacted]I am also told that no one has any lines to any person in the warehouse that I am able to speak with concerning who has my packageI'm clearly dis-satisfied with my service and I will be filing claims to the Revdex.com as well as the USPSI will also be posting very bad reviews as to the morality of the employees your company employs as the only clear evidence I have in my matter, is that my package was delivered to your warehouse then mysteriously disappearedI don't expect much[redacted]Desired Settlement: return of my products, so I may in turn return them to the correct vendor
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered with your return package to usMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verified that this package (containing the Plexusproducts) has been located and is being shipped back to youThis package is being shipped today 7/via 2nd day air at no charge directly toyour residencePlease let us know if you do not receive this package bynext Wednesday 7/29?I again apologize for the lengthy delay in getting thisissue resolved and hope that you are satisfied with ourresponsePlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Thanks,SamanthaSamantha M[redacted]Director of Customer Service[redacted]

Review: I placed an online order (#[redacted]) with swimsuitsforall on 2/5/with an expected ship date of 2/
On 2/17/I received an email stating the ship date had been extended to 3/9/
On 3/4/my credit card was charged $73.39, the full amount of the order
On 3/11/15, instead of receiving my order, I received yet another email extending the ship date, this time to 3/17/
On 3/12/I placed an email request for cancellation and refund, and received email confirmation of cancellation on 3/14/2015, but no refund
On 3/18/I placed a phone call inquiry regarding the lack of refund, and was told someone would be in touch within hrs
On 3/19/2015, a message was left on my voicemail with instructions to call a specific extension ([redacted]I attempted to call that afternoon, but after more than rings with no answer or redirect to voicemail, the call was automatically disconnected.Desired Settlement: I expect an immediate refund of the $that was charged to my account
Business
Response:
Dear [redacted],On behalf of Swimsuitsforall, I would like to apologize for the frustrationthat you encountered in trying to get a full refund on your canceled order ([redacted]) with usMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verified that the credit card credit in the amount of$(issued today) have been applied for this orderThis credit total $is the full amount for this orderPlease let me know if your do not see this credit posted inyour credit card account within hoursI have also send a copy of the credittransaction to your email under separate cover.I again apologize for the lengthy delay in getting this issue resolvedand hope that you are satisfied with our responseWe value your business and hope that you will continue shopping with usWehave many exciting and new products on the horizon that I am sure you would enjoy.Please do not hesitate to contact me personally with any questions or commentsthat you may have at any timeMy direct number is listed below.Sincerely,[redacted]Director of Customer ServiceSwimsuitsforallIndustrial Drive, Unit BKeyport, NJ 07735[redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

I received an email from Swimsuits for all for buy one get one free for suits and sets. I proceeded to go onto the website and picked my two suits out but it was charging for 2 sets when clearly under each product it stated the suits are sold as a set. I was dissappointed and wanted to see if I could get this resolved. I called and at first spoke with a sales associate and got nowhere she just kept repeating herself instead of trying to help me. I then was transferred to a supervisor and got absolutely nowhere. HE kept insisting that I had to pay full price for the suits when that is not how it was worded on the website. If you are not going to honor your advertised sale then you shouldn't have it worded the way and send out emails advertising the sale......furthermore to pay $64 for a bathing suit at the end of the season is ridiculous!!!! Instead of trying to see things from my point of view and trying to keep me as a customer you just wanted to be right in the situation. I will be shopping somewhere else.... I will not be a customer here!!!!

Review: I ordered the merchandise on Tuesday, 07/08/2014 with my VISA card and selected 2 day air shipping so I could receive the produst ASAP. I received an email stating that the package was shipped with FEDEX on Wednesday, 07/09/2014. Which it would be arriving on Friday, 07/11/2014, no later than 8:00pm. I didn't receive the merchandise until the following afternoon. I paid $21.99 for shipping for 2 day air fair. Since I didnt receive the merchandise until later on Saturday, 07/12/2014 at 1:30pm. I am seeking a refund for my shipping and handling as well as a refund for the merchandise because the company sent the wrong item in the wrong size as well as the wrong style. They told me over the phone that I would have to provide my own shipping for the refund which is ludacris. Why should the customer have to pay for shipping after paying for 2 day air and still not getting the items in question on the time it was scheduled and also for receiving the wrong items in the first place?Desired Settlement: I want a refund for the item which was a total of $29.90 plus the 21.99 for shipping that was applied. Which would total to $51.89. Plus the additional shipping and handling to return the product that I shouldn't have to pay for. Which costed a total of $4.39. A total refund for $56.28.

Business

Response:

Dear [redacted]

On behalf of Swimsuitsforall, I would like to apologize for the

frustration that you encountered with receiving an incorrect item and having it arrive a day

late after paying additional for 2nd day shipping on order ([redacted]

My first priority, however, is to make sure that this issue has been taken care

of both expeditiously and professionally. To that

end, I have issued today (7/14/14) a credit card credit in the amount of $56.28

for this the shipping fee ($21.99) and the for the

incorrect item ($29.90) received. This credit also included the $4.39

fee that you paid for returning this item back to us.

I again apologize for the issues that you encountered and hope that

you are satisfied with our response.

For your inconvenience, I would like to offer you a 15% site

wide discount off of a future order which is fully combinable with all

other offers. The coupon code to enter is "SAVE15" at checkout on

our website. Please feel free to use this at your convenience.

We value your business and hope that you will continue shopping with us.

We have many exciting and new products on the horizon

that I am sure you would enjoy.

Please do not hesitate to contact me personally with any questions or

comments that you may have at any time. My direct number is

listed below.

Sincerely,

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order ([redacted]) on 5/5/14 I received an email stating my order was shipped on 5/6/14. I was provided a tracking number with FedEx, there has still been no update on that tracking number. I have contacted Swimsuitsforall 4 times and emailed them 2 times. They are unable to tell me where the package is but they have charged my credit card! I contacted fedex 2 different times providing them with the tracking number that swimsuitsforall gave me and fedex has said that they do not have a package with that tracking number. I order things online often and have NEVER had this kind of a situation before.Desired Settlement: I would like for them to expedite the swim suit to me with next day shipping, at no extra charge to me. I will not be ordering anything from them again.

Business

Response:

Dear [redacted],

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying

to locate your order ([redacted]) after it was shipped. It is anything but typical to have to contact us multiple

times in order to get an issue like this resolved. I have personally looked into this problem and have

taken steps to ensure that it does not occur again.

My first priority, however, is to make sure that this issue has been taken care of both expeditiously and

professionally. To that end, you will be receiving a new (no charge) order [redacted] which

will include the item [redacted] (Size **) from your original order. This new order was sent FedEx overnight

service and should arrive by no later than Wednesday 5/21.

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied

with our response. For your inconvenience, I would like to offer you a a

15% site wide discount off of a future order which is fully combinable with all

other offers. The coupon code to enter is "[redacted]" at checkout on our

website. Please feel free to use this at your convenience.

We value your business and hope that you will continue shopping with us.

We have many exciting and new products on the horizon that I am sure you would enjoy.

Please do not hesitate to contact me personally with any questions or comments that you may have at any

time. My direct number is listed below.

Sincerely,

Director of Customer Service

swimsuitsforall

[redacted], NJ 07735

Tel: ###-###-####

Fax: ###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Do Not order from Swim Suits For All then try to return the items. I ordered items then returned them by their guidelines. I paid for my own shipping label so I would be sure to receive my credit back on my card and not a store credit. I had two separate orders. I returned them in one box. Pretty simple. I received one order returned as a credit to my card. The other order as a store credit. I called to have them reverse this from a store credit to my card. My return store credit was for $188.60, which was correct but when it was applied to my card it was for $137.25. So they have the returned merchandise and my money. I have been since July trying to get this resolved. I call weekly to the call center which is in Mexico. I have been speaking plain English & explaining plain Math to no avail. I highly recommend not to order from this company! Their customer service is horrible and their swimwear is low quality merchandise!

This is my review and letter to their corporate office:
Hello,
I'd like to start off by saying I saw your swimsuits on The View and I also heard such positive things about "Swimsuits For All" I was so excited to order a new swimsuit. Saying "Swimsuits For All" let me down would be mild. From the moment I placed an order I was LIED too. How are you suppose to build trust within your costumers when you start off on the wrong foot?
I called an talked to customer service before placing my order. I had a few questions. One of them was, would I be able to return my bathing suits for free. The young lady replied, Yes. Great, that makes ordering bathing suits off the internet SO much easier! I ordered a few to make sure I would end up with at least one!
I received my shipment. Some of the bathing suits looked like they had been worn and even stretched out. The quality was not what I was expecting at all. I decided to send all of it back.
When reading the return label I was shocked what I read. No free returns for a refund? Store credit only? Huh? No. No. No. I called and had a LIVE person tell me I wouldn't be wasting my hard earned money on shipping back for a REFUND!.
I trotted off to the local USPS and shipped it back. I didnt eat lunch that day cause my money went to shipping and extra to track this package. You never know when you will be screwed over.
I waited patiently for a week. No email, call or piece of mail came to me that told me my return was received, being processed, or even a "thanks for shopping with us". I looked at USPS and they assured me it arrived. What? It's been a week...now it's been two weeks...two and a half weeks...
Wait...the company CLEARLY states "a refund will be issued in 3-5 business days upon arrival".
I have called and called to the same generic answer and young voice, " we dont see it is even being processed..call again tomorrow".
Now I am emailing before I contact my bank to start a dispute against your company.
This is unexceptionable.

Review: I have spent HOURS with the pathetic customer service team at Swimsuitsforall and it has gotten me nowhere but frustrated. After reading the other Revdex.com complaints all my suspicions are confirmed - they do not care about their customers.

I received an email stating that eligible one piece suits were BOGO Free. I read all the fine print in the email and all that I could find on the website as well regarding this promotion. NOWHERE did it state that the prices shown refelcted the promotion. So, reasonably I put 2 suits in my shopping cart (suit 1 was advertised at $42.00, and suit 2 advertised at $39.50) expecting that total to be $42.00 pre tax + shipping. Instead the total is $81.50, an obvious error.

I log on to the Chat feature on the website and speak with Amal who apologizes and lets me know that if I call and place my order over the phone they can manually fix the price to correctly reflect the promotion.

I call and am told the system is down, I call back 10 minutes later and the rep that answers had no knowledge of system being down and offers to help me. Long story short, multiple reps and (2) supervisors later no one will honor the promotion. Instead I'm offered a paltry 15% off as a way to pacify me, not happening.

Next, I take to social media where I get a verbatim response because apparently this company likes to use template responses - which is a horrible way to serve your customers.

(2) of the reps ADMITTED to false advertising - the sale is NOT BOGO Free, it is 50% the ORIGINAL price of the suits. NOWHERE does it state in the promo email or on the website that this is the case, and to advertise BOGO Free is FALSE ADVERTISING.

As a reminder false advertising and deceptive claims are ILLEGAL.Desired Settlement: The only acceptable solution to this issue is to receive the (2) desired swimsuits at the BOGO price they should be which is $42.00 for both pre-tax and shipping. Additionally this will require FREE expedited shipping as I need these by 1/28/2016 for a vacation which was repeatedly shared with all the reps I spoke with. There is absolutely no other acceptable solution to this issue.

Business

Response:

Hi [redacted] Thank you for contacting us regarding your recent attempt at placing an order with us. We understand your frustrations with our BOGO event and would like to apologize for any misinformation you may have been given. We noticed that the issue with your order has already been rectified and your order total was $42.50. Please let us know if there is anything we can further assist you with. Thanks,Samantha M[redacted] Director of Customer Service[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

This business did rectify the issue (though their response is incorrect). They did not take any action until AFTER I filed a Revdex.com complaint - this is upsetting. They should have rectified the situation before making me take it this far, as it was clearly (and admitted to by 2 employees) false advertising. I do appreciate the credit -which brought my total to $41.50 (not $42.50 as stated in the business' response....) but it shouldn't have taken this much effort. Even though this business rectified the situation I don't intend to shop with them anymore, as they are clearly not ethical, as evidenced by my experience and all the others who have had to file complaints with the Revdex.com.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed two orders ([redacted], [redacted], received on [redacted]/13. Nothing fit right, so I returned them on [redacted]/13, using the company's return label and paperwork. As of [redacted]/13 I have not received an acknowledgment of the return, and no store credit or refund to my credit card. I called their Customer Service department. When I selected the option for Returns/Refunds, their call sorting system hung up. I called back and went to the default option. Their representative checked my order status and said the return had not been processed, so they couldn't issue a refund. It has been over a month since I returned the items! (I see on the Internet that this is a common complaint about SwimsuitsForAll.) I would like a refund to my credit card! Now!Desired Settlement: I would like a refund to my credit card. (Including shipping charges, since the company advertises free shipping.) The purchase amounts were $43.40 and $81.60.

Business

Response:

Dear [redacted],

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying to secure a refund from your recent returns against orders #[redacted] and [redacted] dated [redacted]/13. It is anything but typical to have to

contact us multiple times in order to get the credit issued for these returns. I have personally looked into this problem and have taken steps to ensure that it does not occur again.

My first priority, however, is to make sure that these credit card credits have been taken care of both expeditiously and professionally. To that end, you should have received today ([redacted]/13) two credits card credit of $47.60 and $34.00 for Orde[redacted] back to the credit card that you had used from your original purchase. These $47.60 and $34.00 credit card credits covers the entire charge on your credit card for this order which was $81.60. You should also have received a separate credit

card credit of $43.40 today ([redacted]/13) for order [redacted]. These combined credit card credits equal $125.00.

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our response. For your inconvenience, I would like to offer you a complimentary swimsuit of your choosing from our collection. In addition, I would be happy to offer a 15% site wide discount off of a future order which is fully combinable with all other offers. The coupon code to enter is "[redacted]" at checkout on our website. Please feel free to use this at your convenience.

We value your business and hope that you will continue shopping with us. We have many exciting and new products on the horizon that I am sure you would enjoy.

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. My direct number is listed below.

Sincerely,

Director of Customer Service

swimsuitsforall

Tel: ###-###-####

Fax: ###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The credits mentioned in their response have been posted to my credit card. Thanks for your assistance in resolving this problem.

Regards,

Review: The company does not allow exchanges, I returned an item for store credit, repurchased with that credit in another size (order # [redacted] ), found that size also did not fit, returned it also, and was not given any store credit or refund.

I have called this business numerous times and have yet to speak to anyone after sitting on hold for 20+ minutes.Desired Settlement: I would like all outstanding credit/refund amounts returned to me in total to my original form of payment (58.50 from this order, and 39.00 I had remaining in store credit). I do not find this business to be trustworthy and do not want store credit with them.

Business

Response:

Dear [redacted],On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered in trying to get a refund/store credit on yourreturn ([redacted]) with us. My first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionally. To that end, I have verifiedthat credit card credits in the amounts of $39 and $58.50 were issued today forthese returns. These credits total $97.50 which is the full amount for thesereturned items. Please let me know if your do not see both of thesecredits posted in your credit card account within 24 hours.I again apologize for the lengthy delay in getting this issueresolved and hope that you are satisfied with our response. For yourinconvenience, I would like to offer you a 15% site wide discount off of a futureorder which is fully combinable with all other offers. The coupon code to enteris [redacted]" at checkout on our website. Please feel freeto use this at your convenience. We value your business and hope that you will continue shopping with us. We have many exciting and new products on the horizon that I am sure you wouldenjoy. Please do not hesitate to contact me personally with any questions orcomments that you may have at any time. My direct number is listed below.Sincerely,[redacted]Director of Customer ServiceSwimsuitsforall[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Hi. I purchased 2 maxi dresses from swimsuitsforall.com between June 7th and June 9th.The order numbers are: [redacted]. I received the dresses and unfortunately they were too long for me. So I returned the dresses with their prepaid postage the same day I received them. ( June 12th) Checking through [redacted] I saw that the dresses were delivered to them on Thursday June 19th at 5:00 pm. Here are the 2 tracking numbers for proof. Here they are: [redacted] and [redacted] . I tried contacting them and got a response, but they are not honoring the store credit refund policy. Here is an excerpt of their response to me:

If you have used our provided prepaid return shipping label you can track your return package at [redacted]. Once your return is received, please allow up to 48 hours for your refund to process and 15 days for it to post to your credit card. We do apologize for any inconvenience that this delay may cause you.

Today is Thursday June 26th and still no store credit. I think that they do not follow up on their policies. I am a very disappointed customer.Desired Settlement: I want them to refund me with store credit as quickly as possible. Latest Friday June 27th.

Business

Response:

Dear [redacted]

On behalf of Swimsuitsforall, I would like to apologize for

the frustration that you encountered in trying to get an update on

your return orders [redacted] with us.

My first priority, however, is to make sure that this issue

has been taken care of both expeditiously and professionally. To that

end, I have issued today (6/27/14) the full store credits in the amounts of $17.98

and $28.80 totaling $47.78 for these two returns.

Please allow up to 24 hours for this to reflect on your account.

I again apologize for the lengthy delay in getting this issue

resolved and hope that you are satisfied with our response. For your inconvenience, I would

like to offer you a 15% site wide discount off of a future order which is fully combinable with all

other offers. The coupon code to enter is "[redacted]" at checkout on our

website. Please feel free to use this at your convenience.

We value your business and hope that you will continue

shopping with us. We have many exciting and new products on the horizon

that I am sure you would enjoy.

Please do not hesitate to contact me personally with any

questions or comments that you may have at any time. My direct number is

listed below.

Sincerely,

Director of Customer Service

swimsuitsforall

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In July 2013 I purchased a swimsuit. I returned the swimsuit for a refund. I never received my refund. My debit card was compromised through swimsuitsforall and the debit card closed and replace. I thought that was why I didn't received my refund. I contacted them approx 2 months later requiring about my refund. I was told they didn't refund me because they consider the suit to be defective due to cat hair on the suit. I discussed this with the customer service rep and she said she would look into seeing if the company would refund my money as a matter of customer satisfaction and I would recieve an email with the decision within a week. Approx 1 month later I realized that I never received an email nor did I receive a refund. I called back and discussed again and was told that I am going to receive a refund they just didn't know whether I was going to receive a refund or a store credit and I would receive an email within 2 days of their decision. It is now a week later and I called back and discussed again and was told I was not getting a refund but they would check into this an send me an email within 2 days of their decision. This issue has been going on for 4 months. The lack of correspondence from swimsuitsforall is unbelievable. They accepted my product back and I never received any form of notification that there was an issue with the return. My attempts to resolve this issue have been unresolved. The company not only charged me for this product but they also have my product. At this time, I am so discussed with this company and how they have handled this issue, I only want a refund of my money. I will no longer do business with them. Please help me resolve this issue as I am out of money and also don't have a swimsuit.Desired Settlement: Refund my money back to my debit card.

Business

Response:

Dear [redacted],

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying to secure a refund from your return against order #[redacted] dated 7/5/13. It is anything but typical to have to contact us multiple times in order to get the credit issued for this return. I have personally looked into this problem and have taken steps to ensure that it does not occur again.

My first priority, however, is to make sure that this debit card credit has been taken care of both expeditiously and professionally. To that end, you should have received today (11/22/13) a credit on your debit card credit of in the amount of $57.85 back to the debit card that you had used from your original purchase. This $57.85 debit card credit covers the entire charge on your debit card for this order.

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our response. For your inconvenience, I would like to offer you a complimentary swimsuit of your choosing from our collection. In addition, I would be

happy to offer a 15% site wide discount off of a future order which is fully combinable with all other offers. The coupon code to enter is "SAVE15" at checkout on our website. Please feel free to use this at your convenience.

We value your business and hope that you will continue shopping with us. We have many exciting and new products on the horizon that I am sure you would enjoy.

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. My direct number is listed below.

Sincerely,

[redacted]Tel: ###-###-####

Fax: ###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased and returned two swimsuits online from this companyThey apparently have a policy that if you use their return label, you only qualify for a store creditI have never encountered a company that uses this policyIt is completely deceptiveMany people just use the return label for convenience, just as I did, unknowingly giving away my right to a full refund on my credit cardFurther, I did not even receive a store creditMy account does not reflect that with the companyAlso, one of the suits I returned they are claiming was defective in some way so they are not giving me a full creditI returned the suits the same dayThey were unworn, in perfect condition and have been returnedAnd yet I have absolutely NOTHINGTheir return policies are deceptive and unethical.Desired Settlement: All I would like is a refundI will gladly pay the shipping costs of the returnI would just like the cost of the swimsuits backThey were returned unworn
Business
Response:
Dear [redacted] On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered with getting your refund applied back to your credit
cardMy first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionallyTo that end, I have verified that these refunds have been applied for both
orders as mentioned hereinPlease allow
for up to two business days for these refund to appear in your account.I
again apologize for the delay in getting this issue resolved
and hope that you are satisfied with our responsePlease do not hesitate to contact me personally with any questions or comments
that you may have at any timeMy direct number is listed belowThanks, Samantha Samantha M[redacted] Director of Customer Service [redacted]

Review: I placed an online order with Swimsuitsforall on May 15, (Order #[redacted]) The package arrived and upon opening it, I discovered that a free sample of "bronzing lotion" had exploded insideThere was no warning on the outside of the package regarding the contents other than my swimsuitsUpon reaching into the plastic shipping envelope, my hands were covered with the lotion, my shirt was stained and my kitchen table was stainedA small amount of the lotion had also leaked onto one of the suitsI called the company immediately and was assured that someone would call me backI did receive a return call a few days laterThe Customer Service Representative assured me that I would be receiving credit back for my troubles but she would have to get authorization firstI told her if the company would give me a credit, I would keep the damaged suitI never heard backSo, I called again and againTwice I sent emailed photos of the damage incurred at the request of different Service RepresentativesEach time I was told that my complaint would be processed by a senior representativeBut I received no answerAt one point, I received a free towel from the company in the mailNo explanation was given as to why they sent the towelIn July 2015, I mailed the company a detailed letter, with photos, letting them know how displeased I was with their companyI never heard from themI want them to partially credit my order and mostly, apologize for the inconvenience the lotion caused me! This is NO way to conduct a business
Business
Response:
Hi [redacted],On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered with the complimentarylotion enclosed within your last orderMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verified that a refund had been issued (on 10/2) forthe full amount of the swimsuits within this order of $for this inconvenience.This refund should show back to your account within business daysPlease letme know if you do not see this over the next few days!I again apologize for the issue with the lotion on top of the lengthydelay in getting thisissue resolved and hope that you are satisfied with our response.Please do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Thanks,Samantha M[redacted]Director of Customer Service[redacted]

Review: Received notification that my return has been processed on April I have not been refunded for the full amount on my credit card
Called again today May was told it was going to be another 3-days
Order Number-[redacted]
Refund Total-136.64Desired Settlement: Full credit to credit card
Business
Response:
Dear [redacted]On behalf of Swimsuitsforall, I would like to apologize for thefrustration that you encountered in trying to get a full refund on yourreturned order ([redacted] to usMy first priority, however, is to make sure that this issue has been taken careof both expeditiously and professionallyTo that end, I have verifiedthat the credit card credit in the amount of $(issued today) have been applied for this orderThiscredit total $is the full amount for this orderPlease let me know if your do not see this credit posted inyour credit card account within hours.I again apologize for the lengthy delay in getting this issueresolved and hope that you are satisfied with our responseWe value your business and hope that you will continue shopping withusWe have many exciting and new products on the horizon that I am sureyou would enjoyPlease do not hesitate to contact me personally with any questions orcomments that you may have at any timeMy direct number is listed below.Sincerely,SamanthaSamantha M[redacted]Director of Customer ServiceSwimsuitsforall[redacted]

I question the business ethics of this company. In recent months, I have noticed that they have changed the listed MSRP of quite of few of their Longitude swimsuits in order to raise the discounted price. For example, many of the swimsuits that I purchased previously indicated that the original manufacturer's price was $69. Then the sale price would usually be discounted by 30 - 40%. Now, those exact same swimsuits are saying the MSRP is $82 to $85 for one piece Longitude and $89 for the swimdresses. Longitude normally only produces a certain model for a particular season and may use the pattern again but in a different style the next season. But they do not continue to produce the exact same swimsuit with higher MSRP from season to season. Examples of this are the Longitude Heatwave Highneck and the Longitude Delilah Swimdress.
I also have noticed quite a few inconsistencies in the way they calculate the percent off. I buy quite a few swimsuits from them for Aqua Aerobics classes. I almost always buy the original $69 Longitude swimsuits. Yet when they would offer them at 40% for example, the reduced price would differ from swimsuit to swimsuit even though the listed original price was the same. When I called to inquire why this was happening, the sales associates could not even calculate a simple percent off to see that the price was incorrect. I kept pointing out that some were only discounted at 30% instead of 40%, but I just kept getting the runaround from them. Yet, the emails that they were sending said 40% entire stock.
I normally do like their swimwear, but I am just unhappy with the dishonest advertising that they continue to participate in. Raising the MSPR in order to charge more for the sale price is a serious business ethics problem and it should be discontinued. Most shoppers probably would not notice this unless they shop monthly on the site like I do.