Symphonie Studio

We have been in contact with customer and all the parts in question are on order as promised As of now, there is no need to get replacement plates because customer has sold the vehicle in question

We have spoken to this customer today and agreed to take the vehicle to the Buick dealership on his behalf to make sure it is in working order before giving back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] dealer offered $30,To purchase and I accepted

[redacted] Infiniti denies this request and disagrees with any wrongdoing for the following reasons:The customer states that we glossed over the EPA for the QXwhen in fact we pulled up the EPA website and showed them the tested and expected fuel economy number and after discussing it with them they were in agreement that it would suit their needs.The customer states that the QXis a sports car when in fact it is an SUV The horsepower is average for its class so it is not considered a high performance vehicle.The customer forgot to mention that day after purchasing the vehicle they returned to the dealership to show us a blemish in the paint and although small, we agreed to change vehicles for them into an identical vehicle We did not argue with and accommodated them as requested.The customer also did not mention that one week went by after switching vehicle that they then decided they wanted out of the deal We had multiple conversations with him and offered to buy his vehicle back less $and after more conversations agreed to buy it back even.We did in fact sell the customer's trade days after the deal took place and we even have the auction invoice to show this, which we offered to show him but he declined, but he still claims we had his vehicle.We then rescinded our offer to buy back his vehicle when we realized he would not be reasonable and continued to accuse us of misrepresentation when we were certain we did nothing of the sort

We have spoken to Ms [redacted] and advised her that we don't feel we are responsible for repairs on her vehicle months after purchase We confirmed with her that when we inspected the vehicle that no one could duplicate the concern she had and that the vehicle had been fine for months after During that time she had the vehicle at the Acura dealership multiple times and they never stated a problem with the power steering So, after multiple visits to two dealerships no mention of a potential problem We understand the safety concern with no power steering and because Ms [redacted] is a customer we are willing to pay for half of the repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to meHowever, the agreement is that if the car has a major engine issue, they will return my down payment and undo the dealI still prefer to undo the deal as I have had a sour taste on this carThis is my preferred preferenceI will hear from them with the outcome on the Buick check up Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have been in communication with Customer and offered to address all his concerns and Customer responded that he agrees with our offers We have tried to get replacement plates but since we are not the owners of the vehicle we cannot do so without a signed form We have asked Customer for the form but have not received it back We will cancel the extended warrant at Customer request but Customer implies that we did not disclose the warranty and that is not the case We have Customer signatures on all paperwork that he approved the extended warranty Please return the license plate form and we will order new plates If you need us to resend the form please contact me directly and I will send it again All other requests have either been addressed or are in the process of being addressed

Complaint: [redacted] I am rejecting this response because: Please be advised that Grubbs Infiniti has not paid the $1544.00 promised to me to go towards my lien on 06/22/17, they said payment would reflect by 06/28/17 and it has not reflected yet. I don’t know what else to do to get these people to line up with promises made. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] This is absurdWHY DON'T YOU JUST TAKE YOUR CAR BACK AND GIVE ME ALL MY MOVEY BACK??(DOWN PAYMENT + LICENCE+ REGISTRATION + EXTENDED WARRANTY COSTS+ $TOW FEE)???PLEASE MAKE SURE THAT YOU BRING A TOW TRUCK, BECAUSE THE CAR WILL NOT START!!!! I WILL CONTINUE TO WORK THROUGH Revdex.com BECAUSE I DO NOT TRUST YOUR DEALERSHIP ANYMORE.Your dealership is just playing a gameThe two parts that you "ordered" have a lead time of less of weekPlease see attached document for verificationWhy is it taking you two months!! What about my other requests:RESPONSE: as of 7/27/2016, this is the status:1.- Driver side floor math missingNOT RESOLVED, seller promised to get a replacement2.-The car that I bought has been driven less than miles, and the light switch fell off from the dashThe reason why this module felloff is because somebody swapped the moduleThe vehicle fog lamps do not turn on, because the lightswitch module is from a different car model (Non GT model)NOT RESOLVED3.- PRNDL Indicator broken: Ford does not sell a repair kit to fix this issueThe whole assembly is neededI will not accept a quick fixer-upperSellerpromised to fix itNOT RESOLVED4.- I'm still waiting for the Chevrolet HHR replacement plates that were destroyedNOT RESOLVEDNow dealership is trying to solve this issue, claiming that they sent a paperwork that was never receivedDo you have proof of shipping for tis paperwork?5.- I never got the second key for my Ford Mustang GTNOT RESOLVED 6.- Cancel my extended warranty onthe carYour dealership offered to lower % interest rate, but I got stuck with this warrantyKEEP IT FOR NOWI AM AFRAID I WAS SOLD A LEMON.NEW COMPLAINTS:7.-Reimburse $that I had to pay on 7/8/to jump start the vehicle in question.8.- Reimburse cost of new battery and or Alternator (which is out of usable like after a month of acquiring the vehicle) Don’t you make a X point inspection on every car, before selling it??9.- Reimburse cost of clogged air filter ($for cleaning kit)Don’t you inspect your vehicles before being soldYou are an “Elite” Dealership, I would expect this type of service

We are working with client to come to a satisfactory resolution. The title in complaint is now in our Accounting office and was delayed by factors outside of our control which sometimes happens. All issues should be addressed shortly

This vehicle was sold with no warranty. I have attached the signed warranty agreement from the buyer to show that no warranty exists on this vehicle from Grubbs. When the vehicle had an issue immediately after the sale we agreed to look at it in good faith and we were able to
turn off the check engine light temporarily and because the operation of the vehicle was safe and as implied. The check engine light will continue to come back on because the vehicle has an after-market intake system and the factory sensors are getting a different reading than they are programed to receive. The vehicle is still operating correctly and safely and the check engine light is only an indication of the sensor reading and not a malfunction. We have sent the vehicle to the Dodge dealership to confirm our findings and they did confirm this. We have not lost the vehicle.This vehicle does not have a warranty from Grubbs and the purchaser knew this when making the purchase. We have done our due diligence in good faith but we are not responsible for any repairs or repurchase of the vehicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** ***

Customer came in and made requests of the options desired on a QX60. When we showed him the price he did not want to pay that much so we asked which options were necessary and he said Navigation and DVD were a must. We changed vehicles and lowered the price to accommodate his budget and
customer agreed. We did not tell customer the second vehicle had more features than it actually did so we did not mislead customer. We cannot accommodate customer's request to change vehicles for the same price or lower his current payment because he agreed to an already lower payment for his current vehicle. We would be happy to trade him out of the current vehicle into a more equipped vehicle but his monthly payment will go up.Regards,Grubbs Infiniti

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, wit the following expenses to be re-inbursed:-Tow Truck expense due to bad alternator ($100.00)-New battery expense, since bad alternator damaged original battery ($129.00)-Defective alternator to be fixed / replaced by Grubbs Infinity.If all these conditions are met, I accept the business responseP.S I have not responded to Dealership messages / phone calls, since I have been out of the country on businessPlease inform Grubbs Infinity Euless that the car will be delivered on Saturday August 20th,
Regards,
*** *** ***

We are sorry for the coinfusion and we worked with this client to correct the pricing issue. The client recontracted at the lower price this past Monday nighrt. Regards,Grubbs Infiniti

We have contacted our client and acknowledged our poor internal communication and offered to fix the vehicle at no charge

We have bought the vehicle back from this customer to resolve his concerns

We have contacted customer and facilitated the refund as requested and sent a copy to customer showing the refund check that was sent to the lienholder. The reason for the delay was due to needing the current miles which were provided by the customer but not turned in on our part

Its funny how Grubb Infiniti says the car was sold with no warranty, but then Grubbs turned around and sold us a 2yr 24,mile bumper to bumper service contract for $2,I have attached the service contract offered to us from Grubbs Infiniti and the price we paid for itThis was one of the main reasons we purchased the car was because it came with this 2yr bumper to bumper warranty*** *** tried to tell us the Service Contract was through Dodge, which it is not the caseI also don't understand how Grubbs says they found the problem, when their own service department could not state what the problem was when they tried to service the car the 1st time and thats the whole reason the car was sent to Dodge so Dodge could find out what the problem wasWe were contacted on October 21st by *** in the service department, he told us what Dodge found outHe told me *** *** would have to give the ok to fix itI told *** I wanted to talk to *** *** and he said he would let him knowWe never heard back from *** *** until after repeated phone calls were left for himSo on Saturday, October 24th when *** *** finally called us and told us they were not going to pay for the repair, we asked where the car was and *** *** the general sales manager DID NOT knowHe said he would find out and call us back So we gave him a couple of hours and we had to call him back and *** *** told us he had guys trying to find out where the car was and again *** *** said he would call us backWell need less to say as im writing this NOBODY from Grubbs Infiniti has called to tell us where the Dodge Charger is or who has had it from the time Dodge had finished finding the problem on Oct 21stFrom the phone call I got from ***, Dodge was finished looking at it on Oct21stSo where has the car been all this time? And why has *** *** not called us back to tell us where the Dodge Charger is?? Also everyone at Grubbs Infiniti wants to say the check engine light is a thing but when the time comes for a state inspection, the car will not pass because the service engine light is onAlso when we took the car in to Service and *** helped us with taking the car inWe told him how we got a very rude call from *** *** in service told us *** *** was the used car sales manager*** told us ***'s attitude in used cars is once the car is sold and off the lot that its the customers problem and not theirs*** in service told us that and said to keep that between us and himTo me this is not very good business practiceAnd last how is Grubbs Infiniti allowed to sell a service contract to a car they don't even know how to service on their own? Again we would like the Dodge Charger to be fixed 100% or be bought back, and now that Grubbs Infiniti is saying there is no warranty we would like a full refund of the $we paid for the service contract that was offered to us by Grubbs Infiniti