Symphonie Studio

We do not have any record of any promises made during the sales or after the sale so we cannot verify any claims made. We have reached out to this customer and left a message but have not heard back. Regardless of any promises made or not, we are happy to look at the vehicle again and
diagnose if it needs brakes and if so we are willing to put new brake pads on the vehicle to make it safe. Also, we are willing to touch up the vehicle regardless of any promises made. Please reach out to our General Manager, *** ***, at *** to coordinate getting this work done

Revdex.com:
At this point, I wasn't accepted the tra(due to the Lexus has noise when turning and scratches/ door dent) I also paid for repair from another auto repair shop
I have reviewed the response made by the business in reference to complaint ID 10843121, and find that this resolution is satisfactory to me

We have been in contact with this customer and made an offer to trade her out of the current car but she declined and so instead we offered to reimburse her for partial expenses related to repairs and she has accepted this offer

Complaint: ***
I am rejecting this response because: They make
it seem as if they offered me a new car, that is not the case they told me they could charge me more to get into a different vehicle which forced me to feel like I had no other option but to accept the money they offered meThese people have cheated me twice in a years timeI am about to have the BMW on my credit because they sold me a car that was a lemon from the beginningThis dealership is not reputable and I will never buy anything else from them or send anyone to that dealershipI was in there the other day and the service department sent this lady out saying her air was fixed she drove done the street and it stopped working, then they lost another ladies vehicle for about minutes this dealership is ridiculous
Regards,
Chaterria Martin

Our team met with client yesterday and was able to come to a resolution

Grubbs Infiniti still feels that we do not have any responsibility for repairs to an vehicle but as a goodwill gesture we have decided to repair the vehicle by removing the aftermarket intake and replacing it with a stock intake so it will not foul the sensor that is causing the check engine light. Beyond this repair Grubbs Infiniti does not warranty the vehicle including any other item that may fail. Any additional repairs will be the owners responsibility along with the extended warranty purchased at sale

Parts are in for this vehicle and we have left messages for customer to bring it to our Euless location for repairs but have not received a response

When Ms*** purchased the vehicle we called Arkansas and asked now much taxes would be and included that into her purchase price. Apparently we were informed incorrectly. We have sent a new check to Arkansas for the correct amount and the difference has already been sent to the
lienholder of this purchase. We cannot send the difference to the customer because of the lien. This is according to banking laws and not Grubbs. All monies owed Ms*** have been refunded at this point

I just received a license plate on Monday (10/12) and still waiting for my car title Nobody is called or follow up on my car's condition

Never did Grubbs Infiniti intentionally mislead you. We even had a separate individual, our Technology Expert ***, deliver the vehicle and show you all the features in case you had any questions or concerns. We have also offered to buy you an adapter to allow you to stream music but you have declined that offer. We also offered to exchange your vehicle for one that has far more equipment but only ask you to pay the difference of the two packages that include the streaming, which you declined as well. As stated in our previous offers we are willing to buy you the adapter or trade you into the higher priced vehicle but you will have to pay the difference. If you would have chosen the vehicle with more equipment the first time you would have had to pay for it regardless. We have made multiple offers even though we do not feel we mislead you and you continue to want a more expensive vehicle for no extra cost. We do not feel it is our responsibility to cover this since we showed you three vehicles, which you drove all three, and decided on your current vehicle. These are the two offers we are willing to do.Grubbs Infiniti

Parts are still on order. Please accept this response so we can close out this case with Revdex.com and work directly together as we have been doing

The payment was made and should be reflected by now

As you are aware the payment you agreed to was $397 a month including the 3 years’ worth of oil changes on your vehicle at no additional charge to you. We don’t have a way of giving you the maintenance contract without showing an itemized charge for it on the contract so that is what we did but you will see that we also reduced the amount of the selling price in order to not change the payment on your lease. I have included a few copies of the different documents you signed for reference so that you can understand what I am referring to. If you look at the attachment and then scroll down to the 4th document you can see the payment is $397 with a sales price of $35,015.14. Then if you scroll up and look at the 1st document you can see the payment is the same payment of $397 but the sales price is now $34,505.36 – the price was reduced by $509.79 to account for the cost of the maintenance plan needing to be shown on the contract but not being an additional charge to you. So yes, the charge shows on the contract but the price was reduced to account for that charge. Also, you can see on the first page in the attachment where it is written $22 if you add tire/wheel package. When they did you tire/wheel package they selected “gold option” because that is what you need to have in order for chrome wheel replacement to be allowed with your policy. Without selecting the gold option you won’t have the chrome wheel replacement. The “gold option” is an overriding feature for the chrome option so there is no need to select both options. IAS, the company that administers the wheel policy can in fact confirm with you that the gold option is the higher coverage than the “chrome option” and you don’t need to select both options but do need to have the “gold option” selected in order to have coverage for your chrome wheels. The other item I would point out is that once again the price was reduced from the sales price of $34,505.36 to $34,215.66 – refer to page 2 of the attachment – this was done so that what we told you in writing, $397 a month and an additional $22 for tire/wheel, would in fact be correct. Obviously the payment you agreed upon of $419 with the tire/wheel package and maintenance package wouldn’t have stayed at $419 if we hadn’t adjusted the sales price of the vehicle down in order to keep your payment at what we agreed to. I apologize for the confusion in this and that the paperwork and how the money had to be moved around wasn’t properly explained to you but the attached documents clearly shows that we did honor what we agreed to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]dealer offered $30,000. To purchase and I accepted.

We were able to discuss concerns in person and find a resolution that both parties agree to.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I have analyzed every paragraph from the Dealership response. Below is my response to each one of them:**We have been in communication with Customer and offered to address all his concerns and Customer responded that he agrees with our offers: RESPONSE: Last communication from the site General Manager was that he was going to talk to the dealership part department on 6/6/16 (I have an E-mail from the general manager as evidence, a) . More than 1 month later, I still do have the parts. I have checked with Ford Motor Co. and other aftermarket suppliers and neither the PRNDL assembly nor the illumination module are in backorder. Why is taking so long to acquire this readily available parts?? **We have tried to get replacement plates but since we are not the owners of the vehicle we cannot do so without a signed form.  We have asked Customer for the form but have not received it back. RESPONSE: I have NEVER received a request from Grubbs INFINITY for the Chevrolet HHR replacement plates that the dealership destroyed without my authorization. Please remember that my car mas moved to a different dealership, for the purpose of being sold without my authorization, since I rejected their trade-in offer. The dealer accepted responsibility on this issue (I have E-mail evidence from the general manager, attached), but paperwork required to get my plates back was never discussed nor I was never contacted for any information. This statement is completely false.**We will cancel the extended warrant at Customer request but Customer implies that we did not disclose the warranty and that is not the case.  We have Customer signatures on all paperwork that he approved the extended warranty. RESPONSE. This was my error by trusting the dealership. This said, I’m going to keep the extended warranty for now, since the car refused to start yesterday (7-8-16) and I had to paid $100.00 to get a jump start on the DFW airport North exit on 7/8/16; I was stranded for 2 hours at +90 F. I expect full refund on the $100 I paid out of pocket. I’m now concern that the car is a lemon. The air intake is completely clogged (~$275.00 replacement)    **Please return the license plate form and we will order new plates.  If you need us to resend the form please contact me directly and I will send it again. RESPOND: I cannot return a form that I never received!!! Keep in mind that you wrongly destroyed License plates of my property and you moved my car to a different dealership location in Euless Texas without my authorization; for the purpose of selling it. YOU admitted all this wrongdoing on an E-mail (which I have as evidence. The dealer even issued temporary paper plates to cover their mistake). This is not the behavior that I was expecting from a "Premium" Dealership: covering up wrongdoings.  **All other requests have either been addressed or are in the process of being addressed. RESPONSE: as of 7/9/2016, this is the status:1.- Driver side floor math missing. NOT RESOLVED, seller promised to get a replacement. 2.-The car that I bought has been driven less than 70 miles, and the light switch fell off from the dash. The reason why this module felloff is because somebody swapped the module. The vehicle fog lamps do not turn on, because the lightswitch module is from a different car model (Non GT model). NOT RESOLVED. 3.- PRNDL Indicator broken: Ford does not sell a repair kit to fix this issue. The whole assembly is needed. I will not accept a quick fixer-upper. Sellerpromised to fix it. NOT RESOLVED4.- I'm still waiting for the Chevrolet HHR replacement plates that were destroyed. NOT RESOLVED. Now dealership is trying to solve this issue, claiming that they sent a paperwork that was never received. Do you have proof of shipping for tis paperwork?5.- I never got the second key for my 2006 Ford Mustang GT. NOT RESOLVED 6.- Cancel my extended warranty on the car. Your dealership offered to lower % interest rate, but I got stuck with this warranty. KEEP IT FOR NOW. I AM AFRAID I WAS SOLD A LEMON.NEW COMPLAINTS:7.-Reimburse $100.00 that I had to pay on 7/8/16 to jump start the vehicle in question.8.- Reimburse cost of new battery (which is out of usable like after a month of acquiring the vehicle) Don’t you make a X point inspection on every car, before selling it??9.- Reimburse cost of clogged air filter (~$275). Don’t you inspect your vehicles before being sold. You are an “Elite” Dealership, I would expect this type of service.

Complaint: [redacted]
I am rejecting this response because:This is not a new message. This is their original response to my complaint.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I tried to settle this over the phone with your managers and I got crickets when I asked questions so now I prefer to keeps things in writing so nothing can be disputed by saying that things were or were not said. In regards to my filed complaint, I still believe that I was overcharged and by your own words I was. Per the contract, I was charged $551 for maintenance and not the $509.79 you say I was. As for the tire package, on the contract I was charged $1560 and when I do the math according to the papers you sent, it doesn't add up. If as you state in your response, the original agreed upon price was $35,015.14 and then you subtract $2111.00 (total of tire and maintenance fee charged on the signed contract) you would get $32,904.14 which is not the agreed upon price on my signed contract.
Regards,
[redacted]

We have been in contact with client to provide extra key and we have cleared up the confusion about the license plates. Grubbs Infiniti