Symphonie Studio

Complaint: [redacted]
I am rejecting this response because:
Please be advised that Grubbs Infiniti has not paid the $1544.00 promised to me to go towards my lien on 06/22/17, they said payment would reflect by 06/28/17 and it has not reflected yet. I don’t know what else to do to get these people to line up with promises made. 
Regards,
[redacted]

Contacted customer directly and we are in the process of handling this complaint.

We have been in contact with customer and all the parts in question are on order as promised.  As of now, there is no need to get replacement plates because customer has sold the vehicle in question.

We have reached out to our client to fix his vehicle.  Although, we don't take responsibility for the damage because our video footage shows our employee pointing out the damage to our client we are willing to repair the dent anyway.  You are also welcome to call our Service Manager...

directly to schedule an appointment for this repair.  Please call [redacted] at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have spoken to this customer today and agreed to take the vehicle to the Buick dealership on his behalf to make sure it is in working order before giving back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is somewhat satisfactory to me. However, the agreement is that if the car has a major engine issue, they will return my down payment and undo the deal. I still prefer to undo the deal as I have had a sour taste on this car. This is my preferred preference. I will hear from them with the outcome on the Buick check up. 
Regards,
[redacted]

We have attempted to contact our client by voice mail and email but they have not responded.  We would like to discuss this in person or over the phone to see where there is a misunderstanding because all of our paperwork shows that we did as we agreed to and we would like to clear up any issues on either side but working through a third party is the best solution to resolving this matter.  Please contact [redacted] at [redacted] to set an appointment.

I strongly disagree with statement, that Grubbs infinity didn’t mislead me.Your salesman don’t know about the products he was selling and assured me it has all the features I am looking for? Please justify me how this is not misleading? Yes, [redacted] your technology expert came and brief me about the vehicle, but I trust your company brand name and didn’t went on detail, which I should have? If I would have realized your sales team was trying to make quick money instead of providing quality customer service, I would have went on detail. But, when I realized  my car don’t have audio streaming features, I called several times to see what(Joe) your salesperson can do? But your salesperson and sales manager repeatedly ignored my phone calls and finally after infinity customer service personnel got involved , your employee replied me. Is that customer service you are speaking about? When I came to  trade off my vehicle you depreciate my car by 2K, even though I bought a car from you less than a week, because of your sales person mistake. You  tried  for easy fix  with adapter for $30, do I really need 30 dollars from you?  Poor customer service ever seen and worst car buying experience. Any person reading this dispute would easily understand how your organization is just trying to win dispute instead of resolving it.

We have contacted the customer and agreed to fix all of the hail damage.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]  This is absurd. WHY DON'T YOU JUST TAKE YOUR CAR BACK AND GIVE ME ALL MY MOVEY BACK??(DOWN PAYMENT + LICENCE+ REGISTRATION + EXTENDED WARRANTY COSTS+ $100 TOW FEE)???PLEASE MAKE SURE THAT YOU BRING A TOW TRUCK, BECAUSE THE CAR WILL NOT START!!!! I WILL CONTINUE TO WORK THROUGH Revdex.com BECAUSE I DO NOT TRUST YOUR DEALERSHIP ANYMORE.Your dealership is just playing a game. The two parts that you "ordered" have a lead time of less of 1 week. Please see attached document for verification. Why is it taking you two months!! What about my other requests:RESPONSE: as of 7/27/2016, this is the status:1.- Driver side floor math missing. NOT RESOLVED, seller promised to get a replacement. 2.-The car that I bought has been driven less than 70 miles, and the light switch fell off from the dash. The reason why this module felloff is because somebody swapped the module. The vehicle fog lamps do not turn on, because the lightswitch module is from a different car model (Non GT model). NOT RESOLVED. 3.- PRNDL Indicator broken: Ford does not sell a repair kit to fix this issue. The whole assembly is needed. I will not accept a quick fixer-upper. Sellerpromised to fix it. NOT RESOLVED4.- I'm still waiting for the Chevrolet HHR replacement plates that were destroyed. NOT RESOLVED. Now dealership is trying to solve this issue, claiming that they sent a paperwork that was never received. Do you have proof of shipping for tis paperwork?5.- I never got the second key for my 2006 Ford Mustang GT. NOT RESOLVED 6.- Cancel my extended warranty onthe car. Your dealership offered to lower % interest rate, but I got stuck with this warranty. KEEP IT FOR NOW. I AM AFRAID I WAS SOLD A LEMON.NEW COMPLAINTS:7.-Reimburse $100.00 that I had to pay on 7/8/16 to jump start the vehicle in question.8.- Reimburse cost of new battery and or Alternator (which is out of usable like after a month of acquiring the vehicle) Don’t you make a X point inspection on every car, before selling it??9.- Reimburse cost of clogged air filter ($16.00 for cleaning kit). Don’t you inspect your vehicles before being sold. You are an “Elite” Dealership, I would expect this type of service.

We have been in communication with Customer and offered to address all his concerns and Customer responded that he agrees with our offers.  We have tried to get replacement plates but since we are not the owners of the vehicle we cannot do so without a signed form.  We have asked Customer...

for the form but have not received it back.  We will cancel the extended warrant at Customer request but Customer implies that we did not disclose the warranty and that is not the case.  We have Customer signatures on all paperwork that he approved the extended warranty.  Please return the license plate form and we will order new plates.  If you need us to resend the form please contact me directly and I will send it again.  All other requests have either been addressed or are in the process of being addressed.

We have spoken to Ms. [redacted] and advised her that we don't feel we are responsible for repairs on her vehicle 13 months after purchase.  We confirmed with her that when we inspected the vehicle that no one could duplicate the concern she had and that the vehicle had been fine for months...

after.  During that time she had the vehicle at the Acura dealership multiple times and they never stated a problem with the power steering.  So, after multiple visits to two dealerships no mention of a potential problem.  We understand the safety concern with no power steering and because Ms. [redacted] is a customer we are willing to pay for half of the repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please enter your reason(s) for rejecting the business response below.I never agreed with any purpose prices and I strongly disagree with  lowering payment. Payment is not an issue for me, I am asking for fair trade off. I was provided with misleading information during my purchases and I am requesting to fix it.  I would have never purchased the vehicle without audio streaming features. I am really surprised to see dealer comments " They did not mislead me". Please be advised whoever  wrote the comments provided false information again. Can we do business with honesty and integrity?

We understand the confusion and have agreed to refund the requested amount.  We are sorry for the misunderstand and mistake.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Should I contact the dealership to accept half the repair amount?
Regards,
[redacted]

We are willing to purchase the vehicle back at a number very close to the requested amount.  We have reached out the customer to discuss how to proceed as requested.

[redacted] Infiniti denies this request and disagrees with any wrongdoing for the following reasons:The customer states that we glossed over the EPA for the QX50 when in fact we pulled up the EPA website and showed them the tested and expected fuel economy number and after discussing it with them they...

were in agreement that it would suit their needs.The customer states that the QX50 is a sports car when in fact it is an SUV.  The horsepower is average for its class so it is not considered a high performance vehicle.The customer forgot to mention that 1 day after purchasing the vehicle they returned to the dealership to show us a blemish in the paint and although small, we agreed to change vehicles for them into an identical vehicle.  We did not argue with and accommodated them as requested.The customer also did not mention that one week went by after switching vehicle that they then decided they wanted out of the deal.  We had multiple conversations with him and offered to buy his vehicle back less $1000 and after more conversations agreed to buy it back even.We did in fact sell the customer's trade 3 days after the deal took place and we even have the auction invoice to show this, which we offered to show him but he declined, but he still claims we had his vehicle.We then rescinded our offer to buy back his vehicle when we realized he would not be reasonable and continued to accuse us of misrepresentation when we were certain we did nothing of the sort.

Complaint: [redacted]
I am rejecting this response because:1. The numbers given to me by the general manager in response to my complaint don't add up as he states they do.2. I have been told in writing and by voice mail by the new car sales director and finance director that the chrome rims that came with my car are not warrantied (I have a text that says they are though). Infiniti consumer affairs was also told by Grubbs sales director that they are not warrantied and now the general manager is saying they are warrantied.3. As far as signing for my lease and knowing all this upfront, it was all with an electronic signature box and you don't get to see what you are signing beforehand. I ask the finance guy and he said that's how they do it now and that I would get the paperwork after it was signed for. The only thing I was told was that the payment would be $419 a month with free maintenance and $850 for a tire/rim package.4. The other story I got was that the amounts for the maintenance package and tire package were actually the sales tax that was put on the wrong line. I have texts that say I wouldn't be paying any sales tax because they used credits they had to cover that for my lease.Regards,
[redacted]