SynFast Oil Change

Review: my car now simply leaks oil after I went in for a simple oil change. it did not leak prior to going there and now it does. is it pure coincidence I think not?Desired Settlement: I would like my oil leak fixed without being charged

Business

Response:

To Whom May Concern:

I would like to let

you know that today, August 4, 2014 at 9:46 am; I spoke to Mr. [redacted] about

the oil leak on his 1993 Toyota Corolla. I asked Mr. [redacted] to bring his

vehicle back to SynFast Oil Change – Navajo, where [redacted], our lead tech will

inspect the vehicle. If this oil leak

is a minor problem and SynFast can resolve the problem, then SynFast will

repair the vehicle at no cost.

However, if the oil

leak/problem is major then we will inform Mr. [redacted] in detail.

Finally, as good

faith SYFO will give Mr. [redacted] a very reasonable quote to repair the problem

if needed.

Mr. [redacted] will bring the vehicle to the Navajo

location tomorrow 8/5/14 at 3:45pm.

If you have any questions or concerns, please do not

hesitate to call me at ###-###-#### or e-mail me at [redacted]@rfgoil.com.

Thanks.

District

Manager

SynFast Oil

Change

Review: A few days after getting my oil changed at [redacted]r in Spring Valley the check engine light came on. I went back 4/9/14. I was told by [redacted] and [redacted] that I needed an oxygen sensor. I had the work done for $307.16. The check engine light came on the next day. I went back 4/10/14. I was told by [redacted] and [redacted] that I needed new spark plugs. I had the work done for $173.59. The check engine light came on two blocks away and my car has never run worse, sputtering and losing power like it has never done the whole time I've owned it. I'm done. Never, never, take your car to [redacted] in the Spring Valley Shopping Center. After contacting my credit card company I was told that [redacted] entered a charge on my credit card for $40.00 the day before I showed up, 4/8/14, for a towing charge, that I did not authorize or use. In my opinion they are incompetent and dishonest.Desired Settlement: I want my money back and I want these folks to pay for whatever it costs to fix my car by a qualified, honest, mechanic. I just stopped by to have my oil changed when I should have gone to my regular mechanic. I will do that tomorrow. Consumers should be warned about this place. Very disappointing. On the surface they seem polite and accommodating. They're not. Sad.

Business

Response:

[redacted]

In response Revdex.com complaint #[redacted], we are sending to you the

signed invoices for [redacted]. On April 8, 2014; [redacted] came

into the shop because his check engine light was on. We informed him that

there was a charge of $40 to diagnose the issue and that the $40 will be used

as a credit for any service performed based on the diagnosis. That is

invoice number [redacted], and under the “recommended for your next visit” it states,

CEL light on, P1135 Air Fuel Ratio Sensor/O2 sensor**$349.99 parts and Labor**

$40 off if serviced. [redacted] signed the work order and customer

invoice acknowledging that he understood what was written. This was the only $40 transaction charged to Mr. [redacted]’s, [redacted] has never charged a towing fee to a customer. We do not

know why his credit company said that we had charged him for a towing fee, but

the only charge that was made on the customer’s credit card on 04/08/14, was

the $40 diagnosis charge. See attached invoice number [redacted].

On 04/09/14, [redacted] requested to replace the Fuel Ratio

Sensor/O2 Sensor and the work order listing the service that will be provided

was signed by [redacted] authorizing the service. On the work order

and the final invoice [redacted], it showed that the service price for an O2 sensor

replacement was $349.99 for parts and labor; the customer was charged $300.30, which was less the $40 credit and a discount

of $9.69. Final charge to customer was $300.30 plus tax equals

$307.16.

On 04/10/14, [redacted] requested that his sparks plugs be

replaced. He signed the work order, authorizing the service. Signed

invoice [redacted] and work order attached.

After

contacting [redacted] and requesting any documentation from his mechanic stating

that we did something incorrect,

he became uncooperative.

At this point in time, we feel that we have done what the customer has

asked us to do. We have tried to reach

out to the customer to work with him on the issues that he feels may have

caused him to be dissatisfied, but as stated earlier, he is uncooperative.

If the customer is willing to contact us,

we will be more than willing to try to resolve this matter.

Claims - [redacted]

Review: Have a 07 accord never a problem till this BS.. have done plenty of oil changes never a problem. Just had my suspension inspected for repair on control arm so I've been under my car never noticed red silicone or leaking from my oil pan. Last oil change came out fine no problem. And I go to this place and thankfully I'm sitting in my car the whole time but while I'm waiting for them to start and they finally do after there unprofessional behavior and foul language. They finally go to start I heard a loud pop like a snap I could even feel it in my feet through my floor boards a loud pop like something snapped and I remember thinking [redacted] was that and continued to wait and then moments later after they continued to work under the hood they came to me with the problem that my bolt that holds the oil in the motor was some how just spinning with out tighting or unlosing the bolt and said it was spinning freely and was not coming out and was causing them problems. After that I notice the employees whispering under the hood and the person attending me had no reasonable explanation for [redacted] was going on. I have never dripped one single drop of oil or had a problem with my car now as of yesterday I will have to put a quart in of oil due to leaking.. please help it's not fair I work hard to take care of my stuff and people can ruin your stuff carelessly and get away with it. Thank you!Desired Settlement: I would like my vehicle returned to its perfect condition as was prior to going into this unprofessional shop. Running perfect and with no leaks. Money payed back for proper repairs sounds good can't trust them anyways

Business

Response:

Customer has been contacted by [redacted] District Manager at San Diego area, we offer to repair customer vehicle, customer agree and the car has been repaired on Saturday 11/14/15.

Review: On 06/08/13, Synfast Oil Change on E. H Street,Chula Vista,had $19.99 oil change banner.When I asked their 'associate' if the $19.99 special included my truck and told him it required 6 quarts,he quickly said yes that it was "included" in the special.I was surprised normally seeing these specials limited to 5Q.So I delightedly requested for the service. Once in the bay,another associate asked me how often the manufacturer recommends oil changes- I said 5k miles.He then told me my truck "required" synthetic oil as that is the only oil that withstands 5k miles at a cost of about $80 something.I told him no thanks and told him my truck came out of the dealer lot brand new with regular oil and not synthetic.he then continued to ask me if I wanted a name brand oil(I forget which brand he mentioned)at a cost of $44.00.I then asked him what kind of oil does the $19.99 special come with? he mentioned some oil brand (3 letter name he instructed me to circle later on a piece of paper- never heard of).But he added that the $19.99 special comes with oil that "lasts only 2 months" and he doesn't recommend it.(note: I never told him, but I had been a multiple ASE certified mechanic).I then asked him(now with funny feeling)what kind of oil he is selling, is it "OEM" I asked (stands for original equipment manufacture or suitable equivalent).he said he didn't know what that meant and simply said,"well, the oil is good, just not as good"(or similar).he said they checked "all" the fluids including transmission,as he asked me for other services (ex.tranny service) which I declined. I asked him how he checked the tranny fluid when the veh was off the whole time -told him proper way is when car/truck is idling, but now he said he checked by mileage.at check out,they charged me some $5 extra for the 6th quart!I shook my head, paid and walked out. summary:lying to customers # quartslying oil requirementslying tranny fluid checkDesired Settlement: their dishonest practices takes advantage of unknowing customers by giving misleading information in order to make customers pay for additional items not needed at all. this bodes negatively in customer confidence for this specific business.nothing fancy, request to be refunded the $5.99 extra they charged me for the extra quart of oil. the real point is that they need to deal honestly and fairly with customers and that customers should complain using all the right channels.

Business

Response:

[redacted]

Chula Vista , CA 91911

Dear Mr. [redacted],

First, let me

apologize for the inconvenience we may have caused you in your last visit at

the Chula Vista Location. I [redacted] (DM) I’m aware of the situation and I can

assure you that this has been resolve by coaching and retraining our employees.

It seem that was a miss communication in our part and I can assure you this won’t

happen ever again.

Let me send you a Gift

Certificate for a Free Full Service Oil Change and can be redeemed at any of

our 37 locations throughout Southern California.

Once again, we

apologize for any inconveniences this may have caused. Please do not hesitate to contact at (619) 306-8906 with any questions or concerns.

Sincerely,

District manager

Synfast Oil Change

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I went to get an oil change on the day of 20150226 and paid $93.99 for full synthetic oil. After leaving the shop I noticed that my check oil and engine light was still on. I decided to check under the hood only to notice that the same oil filter was there from before I went to oil change. I then checked the oil to find that it was many shades darker than what new oil looks like. I went to purchase the same exact oil and compared what was in my car to what to the quart I bought. There was a noticeable darker difference. I then took my car with the oil sample and showed it to the store manager. I told him that the receipt shows that I paid for services that were not done. Additional services which the receipt said were done that weren’t are the washer fluid being filled, engine light reset, fuel filter checked, transmission fluid checked, and the maintenance light being cleared. He forwarded me to the regional manager who assured me that he would take care of this, by doing an additional oil change and also giving me a gift card as well. He then told me that he would have the store manager show me the actual video of the person doing the initial oil change putting it into my car (both men ardently told me that the oil was new even though the difference of the sample and what was in my car was significant.) I agreed from that point and a verbal agreement was made between myself, the store manager, and the regional manager to see the video. I went to the location and received a "second oil change" but was not shown the video. My tire pressure was adjusted the second time and now my tire light is still on and wont come off. It has been 4 weeks now and I have not received any gift card from the company as well. I left a message with the regional manager once and will not again. (Both receipts with discrepancies listed from both visits are available)Desired Settlement: I was originally looking for the regional manager to fulfill the obligations of said verbal agreement that his organization has already failed the first time in completing. Since the verbal agreement was not met by Synfast oil to provide a refund through gift card, and I was not shown the video of the service being provided by technicians who serviced my car: (their names are listed on my 1st receipt as being the ones who did my oil change) I would like a full refund of $93.99 for my services via check. I now need to go to a mechanic whom has quoted me $75.00 for a diagnostic to remove the service lights. The hassle I must experience to correct their either laziness or maleficent intentions I believe outweigh the original price, yet I am willing to settle with my original cost and not take this any further upon written agreement with refund.

Business

Response:

Mr. [redacted].

Thank you for your follow up email

regarding the concerns you brought to light in your Revdex.com

claim. At this time, we are reviewing the information provided and

currently investigating the issue, We will continue to monitor this case

and provide feedback once available.Thank you.

Review: On 1/1/2014 while traveling with 3 of my 4 children, from San Diego to Moreno Valley and back my truck broke down on me? The nearest facility I could find open that day was a Valvoline Instant Oil Change facility. My truck had stalled on my multiple times before I made it there, I couldn't even pull all the way into garage. The guys there checked under my hood, it was scanned, oil and transmission fluid were checked. They told me there was too much transmission fluid and asked who had serviced last. I told them a company in Pacific Beach, they told me they could not do anything for me because they did not want to be held responsible for another companies mishaps. They told me having too much transmission fluid can cause all kinds of serious damage to transmission. I left from there and stalled 2 more times under the 15 freeway and had to be escorted by highway patrols to the nearest gas station. At this point me and my kids are completely stranded 40 miles from home with nothing open on New Years Day, which included Synfast and all their locations, I left messages with corporate and had to wait until 1/2/2014 until I call again at 7:45 a.m. I had called corporate first but got through to the actual location in Pacific Beach on Garnet. I explained the situation with Jesus, who told me he had to get a hold of manager "it was his day off" told me he would call me back soon, I did get a call back from the manager [redacted] whom told me he was going to come pick up my keys from me "on his day off" and go drive to my truck which is now broke down off the 15 on Rainbow Valley Rd, Fallbrook CA, 36 miles from home. He called me after he evaluated, told me there was a too much transmission fluid, and that he did a scan and 5 points are coming up wrong in my transmission? He tells me this has nothing to do with the fluid? He tells me it is not their fault? Brings back my keys and tells me to file a complaint. I do so, speak with [redacted], and [redacted] all telling me its not their fault,all not ASCDesired Settlement: MY 2011 CHEVROLET TAHOE NEEDS TO BE RUNNING IN PERFECT CONDITION AGAIN SO THAT I CAN TAKE CARE OF MY 4 CHILDREN PROPERLY!!! The transmission is DAMAGED. YOU CAN NOT HAVE 4 DIFFERENT PEOPLE ALL WHO ARE NOT ASC CERTIFIED MECHANICS ALL WORKING FOR SYNFAST TELLING ME THAT TOO MUCH TRANSMISSION FLUID DOES NOT CAUSE DAMAGE TO MY TRANSMISSION AND ITS COMPONANTS, AND LETS NOT FORGET THE FOAMY MESS ALL OVER MY ENGINE.

Business

Response:

To Whom It May Concern:

I am sending to you the final response letter to Ms. [redacted] regarding her claim against SynFast Oil Change. It outlines the reason for the denial, the five codes that Ms. [redacted] speaks of and the request that if she disagrees with the finding of our investigation or if she has documentation that we do not have that can support her claim, to forward it to [redacted] at [redacted]. We are more than willing to reopen that investigation. But, at this time, Ms. [redacted] has driven her vehicle 11,036 miles from the time of service, which is past the warranty stage.

If you should have any questions, please feel free to contact me directly.

Claims Administrator

Review: I have been taking my car (2010 Chrysler PT Cruiser) to Synfast since I purchaced it in 2010. I am the original owner. Synast is are quick, convient and the hours are great for my work schedule. I recently took my car to another reputable shop to get my car inspected for a job I was applying for. I decided to get the oil change since they had the car in the air already. Well it turns out they would not touch my oil pan because the screw was stripped. I took my car back to synfast and the young guy there said the oil pan often needs replacing because they wear out. HUH??? I asked for the managers number and corporates number. The manager did not answer and the corporate number was disconnected. I want them to replace my oil pan and I will not stop fighting this battle until they correct their mistake.Desired Settlement: I would like for them to pay for the replacement of a new old pan.

Business

Response:

Ms. [redacted] has been contacted by the Vista Store District Manager we sent to the customer a settlement offer and we're waiting for customer response.

Review: I got my oil changed on 4/17/2015 and when these guys attached the cover assembly (plastic piece that protects the engine) they didn't attach the plastic rivets correctly. I didn't know this until the next day while driving up in Chino Ca. My undercarriage was dragging on the highway so I had to stop and jury rig it. I called Synfast as soon as I [redacted]ized what happened and Synfast knew who I was as I was in there the previous day @1750 hrs.

My whole undercarriage needed to be replaced and they don't want to pay me the $430 for cover assembly. I brought them the diagram from Toyota of what was ruined and Synfast tried to give me parts made in Taiwan but I refused because my car is made in Japan and I don't want cheap parts.

I had to get my car fixed by my mechanic who fabricated a cover assembly and cost me $150

This oil change place is a absolute joke and is 100% liable for the damages done to my car.

I went to this place numerous times trying to get my money but they seem to think that they aren't responsible. I have the original receipt, and the incident report that I filled out stating what happened.Desired Settlement: I want money for all of the time I spent getting my car fixed, for the oil change itself, and most importantly I want Toyota parts.

Business

Response:

Customer has been contacted by District Manager [redacted], we offered to the customer a brand new skid plate for his car, customer denied the part, he argue it was a Taiwan made part. This part is a Plastic Cover that protects the engine and it does not affect the car function since it does not have any moving parts on it is just a cover.According to our terms and conditions Synfast Oil Change can replace the damaged part with a generic part or similar ; new or used and we give warranty of the parts we install.

Review: on April 1st 2013 I went to Synfast oil change to obtain an oil change for my vehicle.two days later my 2000 BMW broke down and had to be towed from La Jolla to Solana Beach for repair. The mechanic found a red shop rag completely entangled in the fan belt and pulleys.He stated that the oil change company must have left the red rag on top of the engine during the oil change. After I picked up my vehicle from mechanic, I drove over to SynFast with the shredded pieces of red shop rag and shredded fan belt as evidence and spoke to manager [redacted] at the Encinitas Synfast location. He stated that I would need to fill out a incident report and that he would have his district manager look into the matter. 25 phone calls and 8 weeks later they have completely ignored me and given me the round around, they keep promising they will refund the money and take down my credit card number and no refund is given. They have promised that the district manager would call me back and he never has, I have had to track him down every time. The stress this has caused is unbelievable, we were not accounting for that financial burden and the fact that they have failed to follow up and follow through is ridiculous. The company is liable for the negligence to my vehicle and I am demanding they resolve this issue promptly to reimburse us for the damage caused.Desired Settlement: I would like for the $207 bill for damage to be repaired as well as the oil change performed to my vehicle as a courtesy along with a written letter of apology.

Business

Response:

We have contacted customer and apologized for the inconvinience. She will be receiving a full refund for the services she had done at the mechanic shop were she had the work done to repair her damages.

Review: I went here to save some time and get my oil changed on lunch since my normal mechanic is not as close and was quoted 15-20 min... As I was in the lobby waiting and my car already on the bay for about 30 minutes I heard the one worker say "[redacted]" 10 minutes later the "manager" comes in and says the oil pan was stripped upon arrival and there was nothing he could do about it... Was told he would do a temporary fix but the pan itself is a special order and runs about $200-250 (not including labor) My car sat for two hours and the guys in the shop were extremely rude when I asked what they were going to do as I shouldn't have to pay for something they broke while over tightening the bolt... Had them piece my car back together and now have to have a new oil pan ordered and installedDesired Settlement: Pay for the cost of the repair of oil pan by reputable mechanic.

Business

Response:

[redacted]:

[redacted], Area Manager for our Mira Mesa West location has been in contact with this customer. He is starting an investigation into the claim. I have attached our first response letter to Ms. [redacted], as well as a copy of our Terms and Conditions. Once Mr. [redacted] has concluded his investigation, he will contact the customer directly; and I will send you the conclusion once it is available to me.

Please let me know if you need require anything else.

Regards,

Claims Administrator

Review: SynFast advertises on a banner hung over their station an oil change for $19.99. My wife took in my son's Ford Ranger in for an oil change for the $19.99 price and when she and my Son picked up the truck the bill was $63.16. I went back for an explanation and they said that they gave her the special oil and service. Now even the dealer's do not charge that kind of money for an oil change.Desired Settlement: Refund the difference of the advertised price and what was charged. $63.19 minus $19.99 or $43.20.

Business

Response:

I appologize for taking such a long time to respond to this compliant. I would like to begin by appologizing to the customer on SynFast behalf. I understand your reason for being upset and would like to offer you a gift certificate for the exact same value for which you paid at time of service. All I would need is your invoice number so I can pull your information. Thanks!

I took my 2007 jeep wrangler into the synfast oil change company at their Victorville location off of mall blvd. The very next day my motor completely shut down. I found that the oil in my jeep was completely black and muddy. So either they didn't do the oil change or put in bad oil from other vehicles. I've let messages and emails with hardly no response..DO NOT take your vehicle to this company. It's going to cost me $6k to get my car fixed now. Synfast Oil Change is 100% responsible for the damages to my jeep.

Review: I brought my car in for a routine oil change. I had just bought it not even 5 months prior and this was the first oil change. I had taken other cars here before and had no problems. On that following Monday 7/20/2015 the car was making a really loud knocking noise and made an appointment at the dealer to have the car checked the next day. that evening before I made it home the cars knocking had worsened and then a large pop and a flood of oil came out the bottom of the car. I turned it off and called a tow truck to bring the car to the closest dealer. it was towed to Westcot Mazda in national city, ca. I had bought an extened warranty through el cajon ford (where I purchased the car) and mazda had continued for a claim to have the car worked on. finnaly after the warranty sent out there own investigator to check the car I got word back today from the dealer and the extended warranty that repairs will not be covered because where I had the oil change done at synfast, when they did the oil change they did not put the oil filter stand back on the car which in turn caused the filter to colapse and loose oil pressure which caused the motor to run without oil and blow. I tried to contact the manager at synfast and explain what happened and put in a complaint and he told me that they said when I brought the car in that it had little to no oil which would be impossible because that morning I checked it with the dipstick and it was full. he also said that he would contact me back and never did. he requested the number to the dealer where the car is which I gave him so he could find out what was wrong. he also told me that they told me all kinds of things when I was getting the oil changed on the car which was not true. the only thing I asked them was an estimate for an oil flush and to change it over from regular oil to synthetic oil because I heard it was better for the car. there have never been check engine or oil light or anyhting on the car since I bought it from the dealer. which is also what the warranty people at el cajon extended warranty were looking for and confirmed that no service light where on. I had asked the warranty and the mazda dealer numerous times and they told me the same thing that the part was not put back on the car, when the oil change was done which is what caused all the problem.Desired Settlement: the damages done to my car the dealer estimated around 8,ooo dollars and I feel because both extened warranty and the dealer have both informed me that the motor went because of the oil filter stand was not put back on the vechicle during the time of the oil change which is what caused the filter to colapse and loose oil pressure and deny the motor oil which is what caused the problem. I feel that synfast should cover the damages to my vehicle. and have already contacted synfast and given them the number to the dealer where the car is at and have also informed the dealer that they said they will be contacting them to check the car.

Business

Response:

Ms. [redacted] M [redacted] was already contacted by our San Diego District Manager , Synfast Oil Change opened an investigation and we're working with the customer and Wescot Mazda regarding customer claim.

Review: I wanted to use a coupon for an oil change, but the manager [redacted] kept trying upsell me. He did not mention that Audi required a certain oil grade. I though the coupon conventional oil was good enough, but its not, and he as the professional at an oil change place should know what to put in an Audi. He should of declined the service. After I left I noticed my car had a check engine light and was running really rough, as this was not happening before. I went back and the manager was rude saying the oil level was fine and didn't offer anything. He said he only recommends, which is dumb if a car requires a certain oil. As a professional they are required to know! He didn't diagnose the problem and wouldn't give a discount on the proper oil change. I took it into Firestone and paid $50 to get it diagnosed and get the required 502.00 grade oil for $60. The diagnostics said a coil had stop working and my spark plugs were misfiring. Its $13 per spark plug and $22 for a ignition coil.Desired Settlement: I want a refund or I will seek legal help.

Business

Response:

Customer refund amount paid for service today ($20.79), 12/10/14: credit card refund receipt and adjusted invoice attached. This was also sent to customer via email at [redacted]. Customer will be contacting you to inform you that he has received the credit.Please let me know what else you will need tgo close this complaint.[redacted] - Claims Administrator[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I got an oil change on my vehicle October 16th. Sunday October 18th while driving on the interstate my vehicle began to lose oil and the engine seized up. I had it towed to a repair shop that I know and trust ([redacted]). I then left a message with SynFast at the location that the oil change was performed. I never received a call back about the message I left. The next morning I called and asked to spoke to an employee. I was told my vehicle had to be at the location that services were performed. I explained that I would not bring my vehicle back to the shop that messed it up the first place. I told them that I would allow the workers to look at the vehicle at the other mechanics shop supervised. I then received a call from [redacted] that Synfast employees called and claimed they were coming to pick up "their car". I told him to not allow the employees to take the vehicle. Tuesday I called to check on the status of any reports that have been made and was told that corporate would be contacting me. I called corporate myself and informed them on what happened. I was told that no reports were made and that I would soon be contacted by the regional manager. I am still waiting for the call back from the regional manager. The estimated damage costs for repairing my car are currently $4500.Desired Settlement: My vehicle currently needs a full new engine and the cost of labor to replace it. I am also vehicle-less and cannot commute to work or back. I am active duty military and do not have the option to not show up to work.

Business

Response:

Customer has been contacted by our District Manager [redacted], he's working with the customer in order to give him a resolution and help the customer.

Review: Requested flush and refill of transmission with correct fluid. Service manager was informed at time of work order fluid type required. Fluid type used was wrong and when district manager was informed of the problem he said file a complaint. he then sent me a copy of the product data sheet and said they used the correct fluid. he stated they were not liable for correcting the fluid. My transmission no longer functions. I then sent the P.D.S. he provided, back pointing our a "Note" on their sheet that said the fluid was not for my transmission type. I was then mailed a response signed by the District Manager and the Customer Service/Claims administrator that the the problem was mine and the problem with the slipping transmission must have been previous existing. My truck transmission now works in first and second gear only.Desired Settlement: Transmission restored to working condition with correct fluid type.

Business

Response:

On the day your vehicle was serviced, you told Asst. Manager, [redacted], that you put the wrong transmission fluid into your vehicle and you noticed your transmission started slipping so you wanted to get the transmission serviced. You were informed prior to the service by Mr. [redacted] we would only be able to perform the service if you signed off stating that Rfg Oil, Inc would not be liable for any kind of damages to your vehicle due to using different type of transmission fluid. Also, there would not be any warranty due to transmission problems the vehicle already had. You agreed and signed off on the services. As the employees were servicing your vehicle, they noticed a leak, which was leaking onto the exhaust pipe. Our Service Center Manager, [redacted], took you downstairs showed you where the leak was coming from and told you that you need to get it fixed as soon as possible. You returned to our service center and spoke to Mr. [redacted]. You explained to that the wrong fluid was used which caused your vehicles transmission to go out. You said type F Fluid was the fluid that was supposed to be used. Type F fluid was formulated specifically for Ford Automatic transmissions, primarily the C4 and C6 transmissions that were used in the 1960s and the 1980s. After which, Ford switched from using Type F to the newer Dextron III formulation. The transmission that was invoiced was Dex VI, which also goes under the name of Lovis ATF, I checked the Technical Data Sheets for the Dex VI and Lovis ATF, and found that both were compatible for Ford’s transmission specifications. Attached is the original documents with noted comment section and your signatures. Which concluded my investigation and gave me the decision to deny the claim at that time. The root of the problem was most likely cause from a pre-existing condition with your transmission. There was no evidence of any negligence on behalf of Synfast Oil Change.

Regards,

Consumer

Response:

Bottom line is you accepted my truck for service knowing and acknowledged by your service manager that type F fluid was required, He then used a different fluid type than was specified on the dipstick or door sticker. Fluid was not Castrol as advertised by all signage in your establishment. The product data sheet initially provided by your district manager was LoVis 500 and that is not Castrol and also stated in the note on bottom on PDS that this product is not recommended for replacing type F fluid. I further communication on 1/26/14 DM provided a different PDS dated 2012 and no longer supported on company website. Additionally neither fluid states the are replacement for Ford ESW-M2C33-f as required for this transmission. Check-Sheet used by shop does not list AOD transmission installed in this truck.

Business

Response:

Individual is claiming that his vehicle takes Type F transmission fluid. Attached are several documents that show that the 1990 F-150 does not take Type F transmission fluid"

Page 1: Manufacturer's Recommendations - 1990 F-150 takes Mercon Automatic Transmission Fluid

Page 2: Owner's Guide - F-150: Automatic Transmission Fluid - Ford part or equivalent - Motorcraft Mercon LV ATF or Mercon LV

Page 3: Performance 500 - customers notes Type F fluid, but this note pertains to Honda specific, not Ford's

Pages 4 - 5: Forum regarding Type F transmission fluid - specifically made got Ford automatic transmission's used in 1960's to 1980's. After which, Ford switched from using Type F to the newer Dextron III formulation.

Page 6: Type F Automotive Transmission Fluid - description: used for Ford Automatic transmissions built prior to 1977 and certain models for years 1977 through 1980.

Based on the above reference materials, the 1990 Ford F-150 does not take the Type F fluid that the customer believes it should take.

We stand by our decision.

Please let me know if you require further information.

Sincerely,

Review: 1. Bait and Switch. Agreed to $19.99 service, began service draining oil and removing filter then told me to sign a form that read $63.16. I asked about the 19.99 and he began arguing with me. 2. Unpleasant and rude when I asked for the service originally agreed upon 3. Made fun of my car in Spanish, wow. 4. Did not complete items they checked off on inspection list including tire pressure, liquid levels etc. 5. Had me sign another paper saying the work was completed and had recommendations on it and did not give me that paperwork. 6. Did not give me a mileage sticker or a reminder when service was needed again.

Notes, I was pleasant and courteous throughout and did not deserve any attitude for any reason.Desired Settlement: Many oil change places are bullies upselling and charging ridiculous prices far higher than originally promised without asking for consent. That is illegal. It is nearly impossible to get the advertised price at SynFast Oil Change. Horrible business model.

Business

Response:

To Whom It May Concern:

My name is [redacted], and I am the Claims Administrator with SynFast Oil Change. I will be responding directly to Mr. [redacted] regarding his complaint. I am also forwarding to you Mr. [redacted]'s maintenance history with SynFast Oil Change. As you can see, his previous oil change was a High Mileage service with a list price of $63.46. This became his default LOF (Lube, Oil, Filter) and the initial work order prints this default. At that point, the customer has the option of changing the default LOF to our special. I will forward to him a copy of his history, explaining the issue above; apologize for the behavior of our employees (this is being addressed by the District Manager, Esteban Real) and I will be sending Mr. [redacted] a gift certificate for a free conventional oil change or $40 off our premium oil change, so he can see the improvement that we have made.

Please let me know of you should need anything else to close out this issue.

Sincerely,

Claims Adminstrator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I came into the SynFast oil change on 5/10/13 located at 6395 Balboa Ave. I was greeted by [redacted]. I explained I needed rear brakes and an oil change for my truck. He said he could take care of that, and I explained I could leave my vehicle as I wasn't in a rush. About 30-45mins later I received a call stating that my truck was recommended for other services; Fuel Filter, Differential Gear Oil, 2 light bulbs, & Transmission Drain & Fill. After hearing the price I agreed to the services because it fell in my budget. All services were completed and I picked up my vehicle. On 5/20 I called back to talk with someone about my vehicle not being able to accelerate over 20-30mph. I was told by an associate that it was my fault, because I didn't come back for a transmission fluid top off. I explained I had never heard this before and later the manager for the store even agreed no one comes back for a transmission fluid top off. When I was advised to bring the truck in, I came the same day. The associates working checked the computer of my vehicle and the transmission fluid. One associate stated the transmission fluid didn't look changed. Another tried to sell a tune up service which the staff claimed was my issue and not the transmission. Knowing better now, I took my truck to get all the recommended services completed at another location, with no improvement in the transmission. Also took to another mechanic to verify it was my transmission and not the engine. It was confirmed the engine was fine and the transmission was the issue as I had thought all along. After calling back multiple times to the store and district manager for help resolving this issue I ended up getting the run around and many stories about how they would call me back at certain times, with no call backs. I had to constantly keep calling only to hear we'll work this out. (from 5/20/2013 - 6/7/2013)Desired Settlement: I would like a refund for all services performed, repairs parts that were recommend by the synfast staff, and cost of repairing vehicle transmission.

Business

Response:

When Mr. [redacted] returned to the shop complaining that his vehicle would not accelerate over 20-30 miles per hour the vehicle was inspected. Upon inspection, the check engine light was found to be on. After scanning the computer with an OBD II scanner, the engine had a code for a "random cylinder mis-fire." This is why a tune-up was recommended.

Mr [redacted] had his transmission inspected by a seperate shop who informed him he had internal transmission damage. A Distreict Manager from SynFast Oil Change went to speak with the owner of that shop, [redacted], and a service advisor, [redacted], that worked on the vehicle. Both [redacted] and [redacted] confirmed it was an internal transmission problem and not a result of the "drain and fill" SynFast performed. They also confirmed that SynFast did not remove the transmission pan, they only drained the fluid via the drain plug and refilled the fluid. The fluid was at the proper level upon arrival.

It is the opinion of SynFast, as well as [redacted] and [redacted], that the transmission had a preexisting problem that was being masked by the old varnished fluid. Upon fluid exchange, the problem became apparrent.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When I called back regarding my transmission not shifting properly, I was told by an associate over the phone that the issue was probably because I didn't come in for a topping of transmission fluid. I stated that I had never heard about coming back in for a transmission fluid topping and the associate stated that he tells all his clients to come back in for that service (later the manager at the store confirmed this is not something they tell customers). I was then told to come back in to check out the issue. When I arrived at the Synfast location an associate pulled out the transmission dipstick and stated that the transmission fluid looked like it hadn't been changed and turned to [redacted] who was at a register. Asked [redacted] if in fact the work had been performed with a questioned look. The associates checked over the work of the transmission and then asked if the check engine light was on. The check engine light was NOT on when I brought my truck into the shop but since the computer holds the codes in the computer they were able to find a miss fire in cylinder 3 because of the p0003 code. Everyone gathered around to confirm that this was the issue with my truck and the transmission was in fact still operational. I was given another sales pitch about how they could fix these issues and the problem would not persist, with a simple change of spark plugs and wires. I stated I would not have these services performed at there store but have it done somewhere else. I did in fact change the needed parts that were recommended and stated to fix this "non transmission issue." Once all the recommended repairs were performed, the transmission still remained an issue. I took it in to another shop were they confirmed that the transmission was in fact the cause of the problem. So if I had stayed at Synfast and got all the recommended services they suggested we still would have had a transmission problem that the company and staff kept trying to tell me otherwise. I made multiple calls over the course of a month with many calls never returned and me having to keep following up for simple response like we will call you back, we promise. There were multiple calls were no one ever called back or seem to care if my issue was resolved or not.

Synfast states. We will treat all customers with courtesy, respect, and professionalism. We will be prompt, fair, and courteous in responding to any customer concerns. We will provide you with the highest quality service in an honest, prompt, and professional manner.

Unfortunately in my case this was not held up. One month of playing phone tag, and getting the run around about the issue, and associates as well as the regional manager giving attitude to a paying customer in hoping I would disappear is not what the Synfast company states will happen on there website and/or in store. I am truly disappointed in the unprofessionalism and customer care that was given and shown.

Regards,

Business

Response:

Mr [redacted],

A denial letter was sent to you via email as well as through the U.S postal service, clearly stating why we have denied your claim. Sorry we can not be of further assistance.

Review: On 10-17-13, I went to this business to get my oil changed & Tune up. They didn't have the filter for my car so I went to the Auto Parts Store and bought it myself with one of the employees. I took the employee back to the shop and they worked on my car. I was told it would be $99.00 minus the cost of the filter that I bought plus another 10% off. Then when the work was done I am told that it will cost $117.00. I only had $100 on me and he took my drives license so I could go to the bank to get the other $17.00. I looked into my purse I had $10.00 I missed and he said OK I don't need the $7.00. I was charged $109.94 which I have the bill which states that it is paid in full. I was told I would get 10% off and they didn't do this. Today (10-18-13) I get a call from the owner and he said I didn't pay at all and wants me to bring them $117.00 now. Please advise as I already paid this yesterday. Is this a common practice to double charge women in this shop. I have cancer in my brain and I am not so well.Desired Settlement: be fair and not take advantage to women like they are trying to.

Business

Response:

I apologize for the misunderstanding, it was an error on the managers side. Nothing is owed, your invoice is paid in full. Thanks and have a wonderful day!

Review: On 7/25/2014 I took my 2003 Camry to this shop, they advertised AC service; my car was not giving me cold air, Friday, 4 49pm; lots of people hanging around, chatting and smoking electronic cigars. They connect my car to a machinne that it is going to tell then what is wrong with my AC, an hour later they called me to tell me that they checked everything and they found out it was my AC compressor; that I need it to replace it. I asked how much would that be, he said around $ 1300.00; I remember saying so I'm paying you $ 147.00 for nothing, his answer was; yes.On 8/25/2014 I took my car to a near by mechannic, I told him that I need to replace my AC compressor; he quoted me $ 826.00, I told him to do it since it was the best price I get from 4 different places including a Toyota dealer.The next day a got a call from the mechanic, asking me who told you that you need a compressor? I said the people of Syn Fast Oil Change, he said no you only needed a relay; your car is done it will bw $ 321.00.Today 9/2/2014 I went to talk to the Syn Fast manager, and the only explanation I got from him was: THE MACHINNE IS NOT CAPABLE TO DETECT RELAYS.Desired Settlement: $ 147.00 CASH the way I paid them

Business

Response:

[redacted]

I spoke to the customer, Mr. [redacted]. I am sending him our incident statement form for him to fill out. Once he fills it out, I will send it to [redacted], Area Manager, for his review and resolution. Mr. [redacted] will start an investigation into the claim. Once he has concluded it, he will contact the customer directly. I will forward the conclusion to you, once I get it.

Should you require anything else, please contact me directly.

Regards,

Claims Administrator