A user from NFL Managed Fantasy league [redacted] wrote in on 8/** saying that another user ([redacted]) was using profanity directed at them. Our team locked that user “[redacted]” from posting, editing their team name, and emailing the league. They are still able to participate in the league but...
they are not able to be abusive to other users in the league.[redacted], the user we locked and that filed this Revdex.com complaint, reached out to us on 8/** asking why they were blocked from posting, and emailing in their league. They received a response on 8/** with a link ([redacted]) that directs them to our player conduct page where it is explained that all messages need to be free from abuse. We don’t follow up with these users because our policy is explained clearly through the link that they need to conduct themselves in a respectful manner.
Incident summary: [redacted] was locked in an un-paid NFL Managed League ([redacted]) for using profane language to another user in the league. [redacted] used the phrase “wow you just dont get the hint, I guess being a [redacted] is your thing.” The user who received the message, reported it to us and because we have a no tolerance policy for comments like this, we locked [redacted] from posting, editing his team name, and emailing the rest of the league. [redacted] is still able to participate in the league but he is not able to say offensive or profane language to the rest of the league. [redacted] reached out to our team to ask why he was locked multiple times and he received the following link in a response that details our rules of conduct for anyone who participates in NFL Managed Fantasy football-[redacted] On the page, the following text is specific to the reason [redacted] was locked-“LEAGUE/TEAM NAMES AND LEAGUE COMMUNICATIONIn all forms of communication on [redacted], it is imperative that users keep names and messages free from abusive, threatening or derogatory remarks. This pertains to league and team names, e-mails to league owners, activity feed, and the draft application chat. Smack talk and the like is allowed, but the league environment should always remain competitive, fun and safe.Profane team names and vulgar comments/discussion within a league's Activity Feed will be edited/removed at the sole discretion of [redacted] in order to preserve the integrity of [redacted] Fantasy Football and promote a fun experience for all users.”Thanks,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] reached out to our team on 9/** to request a cancellation/refund. She received an automatic response that said we would get to her request and her request was put in queue for it to be cancelled. On 9/** our team responded saying that the account linked to her email address was cancelled...
successfully, and that there was no charge that we located in our system linked to that account. It was explained that her bank authorized the transaction and the funds were put “on hold” but there is no charge in our system to refund. She did not respond after this was sent to her. We reached back out to follow up with [redacted] and let her know that we don’t see any charges in our system from her account and let her know that show can reach out with any further questions. We trust this resolves the complaint.
We were unable to find an account with the e-mail address of this user. There are many [redacted] in our system. If this user can provide us with contact information we will happily process a refund. Please have this user contact [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The information for the NFL is incorrect. This was not a trial subscription. This was a full subscription that are got included with my Minnesota Vikings Season Tickets. Please recheck you facts and fix this. This still does not explain how I can watch everything just fine from a computer, but that app is not working. Please fix and advise. If I need to resubmit another compliant, I can simply do that because you are not stating the truth and avoiding the issue. Thanks for understanding. Regards
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have refunded this user for his purchase made via NFL Mobile and have confirmed it with him. We are sorry for any inconvenience caused to this user.
Incident summary:[redacted] originally reached out to our team on 8/** asking why the amount he paid for his subscription was less than was offered on a browser when he looked it up. His subscription was originally purchased on an iOS device. He received an automatic response that his request was in queue for investigation that included general troubleshooting information.On 9/* our support team responded with a basic response that said we were still getting to [redacted]’s request. On 9/** our team sent the following response:Thank you for following up. We apologize for any inconvenience you have encountered with our service. Unfortunately we are unable to process a partial refund, but can initiate a cancel/refund allowing you to purchase at the lower rate. Please contact us again to confirm the cancellation request. Part of this response was accurate but the second half of it was not. The reason we were unable to partially refund this user was that he originally purchased on an iOS device and we do not have access to [redacted]’s eCommerce platform or databases. So the second half of the response where we say we “can initiate a cancel/refund/refund allowing you to purchase at the lower rate” is not accurate. We have a response that should have been applied for this user and it is:Thank you for contacting NFL Digital Care. Making NFL Game Pass available on as many platforms as possible presents a challenge globally, as prices fluctuate due to varying exchange rates and on differing platforms (NFL.com vs [redacted] pricing, for instance). NFL Digital Care does not partially refund fans to account for platform pricing differences or for pricing differences due to exchange rates. We are always evaluating pricing and plans and markets to better serve our fans; for the latest go to [redacted]. Please make sure to clear your browser history (or use in incognito or private mode!) for better service. We have reached back out to [redacted] to let him know that he would need to get a refund from [redacted] in order to purchase at the rate the browser displays in his current region. He reached back out saying they denied his request and we provided him with a promo code for 100% off for this season on top of what he has that he can share with anyone and let him know that he can reach out to us for a promo code for access next season.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am pleased by the response. Still waiting for the refund. Much ofvthis could be avoided if NFL.com had a live hotline to refer to. I will let you know when/if I get the full refund. Thank you.
· [redacted] states that he subscribed to Game Pass without explanation that it would have blackouts. He states that NFL Game Pass lies about the service provided. On the front page of [redacted] has the paragraph at the bottom of the page...
states: “Access live out-of-market Preseason games, replays of every game, the NFL Films Archive, and much more. Cancel anytime during your trial.”· This information can also be found in our guide on the follow page:[redacted]· [redacted] also stated that there is no contact number or way to get in contact with our team. He could have reached out through [redacted]. He did not reach out to our support team for a cancellation and refund.· Regardless, we canceled and refunded his subscription and sent an email to him to confirm it has been canceled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Sadly, this response shows that you don't check [redacted] (I posted my issues on NFL's [redacted] page via private message last week) or your GamePass trouble tickets (I submitted a couple of them 10 days ago).The issue you mentioned, $99.99 refund, was taken care of long ago, it's kind of ancient history at this point. In fact, you are so far behind that I need to catch you up, I guess: I also incurred a $19.99 charge 10 days ago, that was just also refunded. The reason that charge was needed - and that another one may be needed again tonight for Pats/Buccanneers - is that my promo code worked in weeks 1-2. Hasn't worked since. So the only way to get GamePass access is to buy it and a day later, immediately ask my credit card company to trigger a refund. You respond to them a lot faster than you respond to me, a season ticket holder :) A bit strange, eh?Finally, earlier today, a human contacted me (most of your automated emails back to me barely address my problems, let alone solve them...sorry for the frankness, but I've spent gobs of time trying to solve this on my own with no luck. In fact, the NE Patriots - who don't have purview over GamePass - have been far more helpful than the NFL on this! Not having a customer service team for GamePass seems very, very strange). Whether this human can solve my code problem is anyone's guess.And until it is solved, sorry, I have to consider this case still open. Should it close for some reason without proper resolution on my side, I'll just reopen it. To think it takes submitting a ticket to the Revdex.com to get a reaction out of the NFL! You are paying Goodell forty-four million dollars, how about paying him 43 and spending a mill on some support staff?Also, you said you checked with "[redacted]" - who is [redacted]?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...
have determined that my complaint has NOT been resolved because:
I just got on the live chat today and they told me a credit was just issued today. I asked them to send an email confirming this and am now awaiting for such email. My bank can confirm the charge for $99.99 and they too are pursuing the wrong charge. Until there is a credit on my account this is still an open case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This user’s cc info was deleted over month ago. We have alsp removed their customer page from our eccomerce provider and deleted their [redacted] account entirely. I hope this resolves the complaint to the user's satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*
[redacted]
It appears that the user inadvertently signed up for Game Pass Domestic and was charged $84.99 USD on 12/*/15. Given the confusion around this sign up, we have refunded this $84.99 amount on 2/*/16.
[redacted] reached out to our team on 7/** as he indicated. He submitted he said that his purchase originated in Canada when users who purchased using a Canadian IP address should not have renewed. His ticket was responded to with an automatic response that stated that there was a new exciting future...
for Game Pass in Canada and was closed. On 8/[redacted] reached out again twice and received appropriate responses and did not respond through those tickets so we did not continue working with him on those tickets. He reached out another time on August [redacted], selecting that he purchased within Canada and received the response which triggered that automatic response again. On August [redacted] he reached out through the Game Pass field and received an automatic response that he was in queue to be canceled and refunded. NL processed the cancel and refund for [redacted] on September 5th and he received confirmation of the refund. [redacted] had originally purchased his subscription using an IP address in Chile. Our team confirmed the refund to Robert.
A user from NFL Managed Fantasy league [redacted] wrote in on 8/** saying that another user ([redacted]) was using profanity directed at them. Our team locked that user “[redacted]” from posting, editing their team name, and emailing the league. They are still able to participate in the league but...
they are not able to be abusive to other users in the league.[redacted], the user we locked and that filed this Revdex.com complaint, reached out to us on 8/** asking why they were blocked from posting, and emailing in their league. They received a response on 8/** with a link ([redacted]) that directs them to our player conduct page where it is explained that all messages need to be free from abuse. We don’t follow up with these users because our policy is explained clearly through the link that they need to conduct themselves in a respectful manner.
This user is now in touch with Colin T[redacted] from our customer support team who is working directly with the user to solve his complaint.
Incident summary: [redacted] was locked in an un-paid NFL Managed League ([redacted]) for using profane language to another user in the league. [redacted] used the phrase “wow you just dont get the hint, I guess being a [redacted] is your thing.” The user who received the message, reported it to us and because we have a no tolerance policy for comments like this, we locked [redacted] from posting, editing his team name, and emailing the rest of the league. [redacted] is still able to participate in the league but he is not able to say offensive or profane language to the rest of the league. [redacted] reached out to our team to ask why he was locked multiple times and he received the following link in a response that details our rules of conduct for anyone who participates in NFL Managed Fantasy football-[redacted] On the page, the following text is specific to the reason [redacted] was locked-“LEAGUE/TEAM NAMES AND LEAGUE COMMUNICATIONIn all forms of communication on [redacted], it is imperative that users keep names and messages free from abusive, threatening or derogatory remarks. This pertains to league and team names, e-mails to league owners, activity feed, and the draft application chat. Smack talk and the like is allowed, but the league environment should always remain competitive, fun and safe.Profane team names and vulgar comments/discussion within a league's Activity Feed will be edited/removed at the sole discretion of [redacted] in order to preserve the integrity of [redacted] Fantasy Football and promote a fun experience for all users.”Thanks,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] reached out to our team on 9/** to request a cancellation/refund. She received an automatic response that said we would get to her request and her request was put in queue for it to be cancelled. On 9/** our team responded saying that the account linked to her email address was cancelled...
successfully, and that there was no charge that we located in our system linked to that account. It was explained that her bank authorized the transaction and the funds were put “on hold” but there is no charge in our system to refund. She did not respond after this was sent to her. We reached back out to follow up with [redacted] and let her know that we don’t see any charges in our system from her account and let her know that show can reach out with any further questions. We trust this resolves the complaint.
We were unable to find an account with the e-mail address of this user. There are many [redacted] in our system. If this user can provide us with contact information we will happily process a refund. Please have this user contact [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The information for the NFL is incorrect. This was not a trial subscription. This was a full subscription that are got included with my Minnesota Vikings Season Tickets. Please recheck you facts and fix this. This still does not explain how I can watch everything just fine from a computer, but that app is not working. Please fix and advise. If I need to resubmit another compliant, I can simply do that because you are not stating the truth and avoiding the issue. Thanks for understanding. Regards
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have refunded this user for his purchase made via NFL Mobile and have confirmed it with him. We are sorry for any inconvenience caused to this user.
Incident summary:[redacted] originally reached out to our team on 8/** asking why the amount he paid for his subscription was less than was offered on a browser when he looked it up. His subscription was originally purchased on an iOS device. He received an automatic response that his request was in queue for investigation that included general troubleshooting information.On 9/* our support team responded with a basic response that said we were still getting to [redacted]’s request. On 9/** our team sent the following response:Thank you for following up. We apologize for any inconvenience you have encountered with our service. Unfortunately we are unable to process a partial refund, but can initiate a cancel/refund allowing you to purchase at the lower rate. Please contact us again to confirm the cancellation request. Part of this response was accurate but the second half of it was not. The reason we were unable to partially refund this user was that he originally purchased on an iOS device and we do not have access to [redacted]’s eCommerce platform or databases. So the second half of the response where we say we “can initiate a cancel/refund/refund allowing you to purchase at the lower rate” is not accurate. We have a response that should have been applied for this user and it is:Thank you for contacting NFL Digital Care. Making NFL Game Pass available on as many platforms as possible presents a challenge globally, as prices fluctuate due to varying exchange rates and on differing platforms (NFL.com vs [redacted] pricing, for instance). NFL Digital Care does not partially refund fans to account for platform pricing differences or for pricing differences due to exchange rates. We are always evaluating pricing and plans and markets to better serve our fans; for the latest go to [redacted]. Please make sure to clear your browser history (or use in incognito or private mode!) for better service. We have reached back out to [redacted] to let him know that he would need to get a refund from [redacted] in order to purchase at the rate the browser displays in his current region. He reached back out saying they denied his request and we provided him with a promo code for 100% off for this season on top of what he has that he can share with anyone and let him know that he can reach out to us for a promo code for access next season.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I am pleased by the response. Still waiting for the refund. Much ofvthis could be avoided if NFL.com had a live hotline to refer to. I will let you know when/if I get the full refund. Thank you.
· [redacted] states that he subscribed to Game Pass without explanation that it would have blackouts. He states that NFL Game Pass lies about the service provided. On the front page of [redacted] has the paragraph at the bottom of the page...
states: “Access live out-of-market Preseason games, replays of every game, the NFL Films Archive, and much more. Cancel anytime during your trial.”· This information can also be found in our guide on the follow page:[redacted]· [redacted] also stated that there is no contact number or way to get in contact with our team. He could have reached out through [redacted]. He did not reach out to our support team for a cancellation and refund.· Regardless, we canceled and refunded his subscription and sent an email to him to confirm it has been canceled.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Sadly, this response shows that you don't check [redacted] (I posted my issues on NFL's [redacted] page via private message last week) or your GamePass trouble tickets (I submitted a couple of them 10 days ago).The issue you mentioned, $99.99 refund, was taken care of long ago, it's kind of ancient history at this point. In fact, you are so far behind that I need to catch you up, I guess: I also incurred a $19.99 charge 10 days ago, that was just also refunded. The reason that charge was needed - and that another one may be needed again tonight for Pats/Buccanneers - is that my promo code worked in weeks 1-2. Hasn't worked since. So the only way to get GamePass access is to buy it and a day later, immediately ask my credit card company to trigger a refund. You respond to them a lot faster than you respond to me, a season ticket holder :) A bit strange, eh?Finally, earlier today, a human contacted me (most of your automated emails back to me barely address my problems, let alone solve them...sorry for the frankness, but I've spent gobs of time trying to solve this on my own with no luck. In fact, the NE Patriots - who don't have purview over GamePass - have been far more helpful than the NFL on this! Not having a customer service team for GamePass seems very, very strange). Whether this human can solve my code problem is anyone's guess.And until it is solved, sorry, I have to consider this case still open. Should it close for some reason without proper resolution on my side, I'll just reopen it. To think it takes submitting a ticket to the Revdex.com to get a reaction out of the NFL! You are paying Goodell forty-four million dollars, how about paying him 43 and spending a mill on some support staff?Also, you said you checked with "[redacted]" - who is [redacted]?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have refunded this user and canceled the subscription to Game Pass. Apologize for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...
have determined that my complaint has NOT been resolved because:
I just got on the live chat today and they told me a credit was just issued today. I asked them to send an email confirming this and am now awaiting for such email. My bank can confirm the charge for $99.99 and they too are pursuing the wrong charge. Until there is a credit on my account this is still an open case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This user’s cc info was deleted over month ago. We have alsp removed their customer page from our eccomerce provider and deleted their [redacted] account entirely. I hope this resolves the complaint to the user's satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*
[redacted]
It appears that the user inadvertently signed up for Game Pass Domestic and was charged $84.99 USD on 12/*/15. Given the confusion around this sign up, we have refunded this $84.99 amount on 2/*/16.
[redacted] reached out to our team on 7/** as he indicated. He submitted he said that his purchase originated in Canada when users who purchased using a Canadian IP address should not have renewed. His ticket was responded to with an automatic response that stated that there was a new exciting future...
for Game Pass in Canada and was closed. On 8/[redacted] reached out again twice and received appropriate responses and did not respond through those tickets so we did not continue working with him on those tickets. He reached out another time on August [redacted], selecting that he purchased within Canada and received the response which triggered that automatic response again. On August [redacted] he reached out through the Game Pass field and received an automatic response that he was in queue to be canceled and refunded. NL processed the cancel and refund for [redacted] on September 5th and he received confirmation of the refund. [redacted] had originally purchased his subscription using an IP address in Chile. Our team confirmed the refund to Robert.
This user has been refunded. We apologize for the inconvenience.