T D C Steel Frame Homes / D S S Construction

[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
 408 North Church Street, Suite C
Greenville, SC 29601-2164 
Dear [redacted], 
We have read
[redacted]’s complaint and reviewed the account that has been placed with us
by our...

client. Dynamic Recovery Solutions acknowledges that [redacted] is
disputing this account and requesting no further contact.  Per company policy when a complaint of this
nature is received, we cease all activity on the account in our office and the
file is returned to our client.
If [redacted]
[redacted] has any further questions or concerns, we encourage him to contact our
Chief Compliance Officer [redacted] at [redacted]. 
We do apologize for any inconvenience that [redacted] may have
experienced. 
Regards, 
[redacted]
Compliance
Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[redacted] Hi there,I do argue if they do not have an account listed for me they should remove it from my credit report with Equifax.  I am copying and pasting a copy of my credit report section that lists them. I did extensive research and found this address and business name to be correct. DYNAMIC RSCASH CALLJul 16, 2014Open$5,056Account DetailsLast Reported Dec 11, 2014Collection Agency DYNAMIC RSOriginal Creditor CASH CALLStatus OpenOpened Date Jul 16, 2014Closed Date --Responsibility Individual Account.Balance $5,056High Balance $5,056Remarks --

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    Thank you for your timely attention to this matter.  Thank you for protecting us.  Thank you.
Regards,
[redacted]

We have exhausted all avenues in locating an account for Mr. [redacted] based on the information provided.If Mr. [redacted] could provide DRS with more information we would be more than happy to search our records. Thank you [redacted] Compliance Team Lead

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The address the letter was sent to is:[redacted]
[redacted]
[redacted]Phone number: ([redacted]I have also attached scans of the letter originally sent to me as requested in a prior email from the Revdex.com.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

At Dynamic Recovery Solutions
customer experience is our TOP priority, and we are grateful that the consumer
has brought this matter to our attention.DRS acknowledges that the consumer is
disputing the account due to expired statute of limitations. However, the
statute of limitations only...

relates to the legal pursuit of a consumer, which
is not the case with DRS, as we are not a litigious company. The account is
still valid and owing.
 Per company policy when a complaint of this
nature is received, the account has been placed in a "cease &
desist" status. The consumer will receive no further contact from Dynamic
Recovery Solutions regarding this matter. We would also like to extend our
apologies for any inconvenience this may have caused on the consumer's behalf.
If the consumer has any further questions or concerns, we encourage them to
contact our customer service department at [redacted] or our toll
free telephone number at [redacted]

[redacted]
Dynamic Recovery Solutions, LLC
[redacted], SC 29615
December 28, 2015
C[redacted]
Revdex.com
408 N. Church St. Suite C
Greenville, SC 29601
Dear Ms. [redacted] & Mr. [redacted]
I am writing to express my sincerest apologies for the failure to use the proper title when referring to Mr. [redacted] in our previous response to the Revdex.com. I assure you that this was due to a lack of attention to detail and not an attempt to insult Mr. [redacted].
Dynamic Recovery Solutions (DRS) is a third party collection agency, and does not purchase or own debt. Our client [redacted] ______ placed the disputed account with us for servicing. DRS and [redacted] are two separate business entities.
Our only activity on the file was to send a letter. Mr. [redacted] references this letter in his original complaint.
I have requested validation documents from our client, and they will be forwarded to Mr. [redacted] once we have received them.
Our company has not reported Mr. [redacted]’s account to any of the three Credit Reporting Agencies. We have informed our client of Mr. [redacted]’s dispute and complaint filed with the Revdex.com.
Dynamic Recovery Solutions has ceased all activity on the disputed account. We will not communicate in any way with Mr. [redacted] concerning the disputed debt.
Respectfully
[redacted], CCCO
Chief Compliance Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Cause I was harassed by phone and they told me they have my credit card bank account on file and they will take money from it for a doctor bill I am not aware of. If the doctor bill is really mine they should had been paid for by [redacted] 100% so idk what's going on here other than somebody from this company is trying to scam me for a bill is not mine, cause I went to [redacted] office, this is what [redacted] told me and worst they trying to steal my money. I had [redacted] for the year 2011. [redacted] can provide u proof. I had [redacted] in the year 2014 and even surgery that [redacted] paid for 100%. [redacted] says if this bill is not paid by now is because somebody or someone is trying to put a bill on me that's not mine. So yes I smell a scam. I asked for these people to please send me the medical bill so [redacted] office can see it and these guys representing your company refused to do so? Ok bye for now. This is just part of my complaint..[redacted] told me all my doctor bills for 2011 and 2014 are all paid for by them..stop trying to steal my money.[redacted] 
Regards,
[redacted]

[redacted]
Consumer Operations Director
Revdex.com of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Dear [redacted],
We have read Mr. [redacted] complaint and reviewed the account that has been placed with us by our client. Dynamic Recovery...

Solutions acknowledges that Mr. [redacted] is disputing this account and requesting we remove the trade line from his credit report. Mr. [redacted] also requested that we no longer contact him.
Per company policy when a complaint of this nature is received, we cease all activity on the account in our office and the file is returned to our client.
If Mr. [redacted] has any further questions or concerns, we encourage him to contact our Chief Compliance Officer [redacted]com. We do apologize for any inconvenience that Mr. [redacted] may have experienced.
Regards,
[redacted]
Compliance Representative

[redacted]
Revdex.com of
Upstate South Carolina (Greenville, SC)
 408 North Church Street, Suite C
Greenville, SC 29601-2164 
 
Dear [redacted]
 
We have read
[redacted] complaint and reviewed the account that has been placed...

with us by
our client. Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is
disputing this account. Per company policy when a complaint of
this nature is received, we cease all activity on the account in our office and
the file is returned to our client.
We have requested that this account be removed from [redacted] credit
report.
If [redacted] has any further questions or concerns, we
encourage her to contact our Chief Compliance Officer [redacted] at [redacted] 
We do apologize for any inconvenience that [redacted] may have
experienced.
Regards, 
[redacted]
Compliance
Representative

[redacted]
Revdex.com of Upstate South Carolina (Greenville,
SC)
 408 North Church
Street, Suite C
Greenville, SC 29601-2164
Dear [redacted],
We have read
Mr. [redacted]’ complaint and reviewed the accounts that have been placed with us...

by
our clients. Dynamic Recovery Solutions acknowledges that Mr. [redacted] is requesting
no further contact from our company.
Per company policy when a complaint of this nature is received,
we cease all activity on the accounts in our office and the files are returned
to our client.
If Mr. [redacted]
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer [redacted] at [redacted].com. We do apologize for any inconvenience that Mr. [redacted] may have
experienced.
Regards,
[redacted]
Compliance
Representative

Dynamic Recovery Solutions is a legitimate third
party collection agency that collects on past due accounts for our
clients. Dynamic Recovery Solutions does not engage in any fraudulent
activity to misinform abuse or harass any consumer. We are currently licensed
and bonded in all...

applicable states that require such licensing, and would
receive severe penalties and fines for such fraudulent activity. DRS
always wants to acknowledge any concerns a consumer expresses
regarding these type of matters.
 
Due to several business exchanges, it
is possible that a mistake could have been made by contacting the consumer at
this point. Further, as a result of the turnover of accounts in the collections
industry, oftentimes there is inaccurate information for contact
purposes. Typically any personal and/or contact information would be a
part of the original contract that was sold into collections, including, but
not limited to, telephone number, address, etc.
 By
law and in compliance with the Fair Debt Collection Practices Act (FDCPA) DRS
MUST permanently cease communications in relation to this account. There will
be no further contact with the consumer from Dynamic Recovery Solutions.
Our hours of operation: Monday-Friday from 8:00am EST -
8:45pm EST, and Saturday from 8:00am EST-1:00pm EST. If the consumer has any
further questions or concerns, we encourage them to contact our customer
service department at [redacted] or our toll free telephone number at
[redacted]

Revdex.com Case Number [redacted]Customer service is our TOP priority, and our
representatives are trained to be professional and follow all guidelines
required by federal and state laws and regulations. I have personally monitored
these calls, and the agent will receive the appropriate reprimand for the...

less
than professional handling of the call. DRS always want to acknowledge any
concerns a consumer expresses regarding these type of matters. It is
certainly not a practice of Dynamic Recovery Solutions to intentionally harass
or abuse any consumer. 
Due to several business exchanges, it is possible that a
mistake could have been made by contacting the consumer at this point. Further,
as a result of the turnover of accounts in the collections industry, oftentimes
there is inaccurate information for contact purposes. Typically any
personal and/or contact information would be a part of the original contract
that was sold into collections, including, but not limited to, telephone
number, address, etc.
Consumer requested and itemized billing statement; by
law and in compliance with the Fair Debt Collection Practices Act (FDCPA) if
DRS cannot provide original documents once they are requested, collection
efforts from our company MUST permanently cease in relation to this account.
Dynamic
Recovery Solutions would like to extend our sincere apologies regarding this
matter, and any inconvenience it may have caused the consumer. Per
company policy when a complaint of this nature is received, the account is
placed in a "cease & desist" status. Also, your account has been
CLOSED in our office, and no further contact from Dynamic Recovery Solutions
regarding this matter. If the consumer has any further questions or concerns,
we encourage them to contact our customer service department at [redacted] or
our toll free telephone number at [redacted]

[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
 408 North Church Street, Suite C
Greenville,
SC 29601-2164
 
Dear
[redacted]
 
We have read [redacted]s complaint and
reviewed the account that has been...

placed with us by our client.  Dynamic Recovery Solutions (DRS) acknowledges that [redacted] is disputing this account. Per company policy when a complaint of
this nature is received, we cease all activity on the account in our office and
the file is returned to our client.
We
have requested that this account be removed from [redacted]s credit report.
If [redacted]
has any further questions or concerns, we encourage him to contact our Chief
Compliance Officer at [redacted]  We do apologize for any inconvenience that
[redacted] may have experienced.
 
Regards,
 
[redacted]

[redacted]
Consumer Operations Director
Revdex.com of the Upstate
408 North Church Street, Suite C
Greenville, SC 29601
Dear [redacted],
We do understand that Ms. [redacted] does not have knowledge of the creditor, and feels that she is a victim of identity theft.
Ms. [redacted] will no longer be contacted by DRS concerning this account, and no information has been reported to the CBR.
Regards,
[redacted]
Compliance Representative

Customer experience is our TOP priority, and we are grateful that the consumer has brought this matter to our attention. Typically any contact information would be a part of the original contract that was sold into collections, including, but not limited to, telephone number, address, etc. and...

unfortunately in this instance our information was inaccurate.
Per company policy when a complaint of this nature is received, the telephone number has been placed in a "cease & desist" status. The consumer will receive no further contact from Dynamic Recovery Solutions regarding this matter. We would also like to extend our apologies for any inconvenience this may have caused on the consumer's behalf. If the consumer has any further questions or concerns, we encourage them to contact our customer service department at http:/[redacted] or our toll free telephone number at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not fully resolve my complaint. 
Regards,
[redacted]My further statement:While I appreciate the apparent sincerity of the reply...

received from this business, I would advise that the person I attempted to resolve this with by phone was rude, insolent, smirking  and utterly unconcerned with my point of view.  She hung up on me multiple times, and persisted in this insolent behavior until I gave up trying to call the business.  It is my FIRM belief that this person should be fired from her customer-facing position.[redacted]

[redacted]
RevDex.com of Upstate South Carolina (Greenville, SC)
 408 North Church Street, Suite C
Greenville,
SC 29601-2164
 
Dear [redacted]
We have read [redacted] rebuttal to our response. As we stated in our previous response; per company policy when a complaint of this nature is
received, we cease all collection activity on the account in our office and the
file is returned to our client. Being that [redacted]'s rebuttal stated that Dynamic Recovery Solutions needed to cease contact with him about this debt our response states just that.
If [redacted] has any further questions or concerns, we encourage him to contact our
Compliance Manager at [redacted] . 
We do apologize for any inconvenience that [redacted] may have
experienced. 
Respectfully
yours,
 
[redacted]
Compliance
Representative