T-Mobile Usa Inc

Revdex.com:
  Yes I did freceive a new phone on the 19th April/ 2017 I do think Revdex.com so much for all that you guys to to help little people

September 18, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 7, 2017, regarding the above-referenced account.  T-Mobile is pleased to inform you that upon speaking with Mr. [redacted], he confirmed that his concern has been resolved to his satisfaction.   T-Mobile regrets any billing concerns Mr. [redacted] has in regard to his account and we appreciate the opportunity to address his concerns.  T-Mobile records indicate that on August 27, 2013, Mr. [redacted] activated his account with the mobile number ending in 5237 and was subscribed to the Simple Choice Talk & Text rate plan at a cost of $50.00 per month plus applicable taxes and fees which included unlimited minutes, unlimited messages, and 2GB of high speed data at up to 4G/LTE speeds depending on device capability.  Please be advised that on January 20, 2014, Mr. [redacted] elected to add the unlimited data feature at a cost of $20.00 per month plus tax to his voice line of service.  Therefore, Mr. [redacted]’s monthly recurring charges were $70.00 per month plus applicable taxes, fees, and equipment charges.  It is important to note, that Mr. [redacted] paid a deposit in the amount of $50.00 upon activation of his account.    T-Mobile records indicate that on February 13, 2015, Mr. [redacted] qualified for and took advantage of T-Mobile's Equipment Installment Plan ("EIP") offering at a retail location. Mr. [redacted] purchased a Samsung Galaxy Note 4 Black handset and accessories on an EIP for the total purchase price of $769.82 plus applicable taxes and fees.  At the time of signing, Mr. [redacted] was required to remit a down payment in the amount of $556.98; and, he agreed to a series of 24-monthly installment payments in the amount of $8.85.  It is important to note that should the account be cancelled prior to the completion of the EIP agreement, the customer will be charged accelerated EIP charges on the next billing statement.   Please be advised that Mr. [redacted]’s account was billed by a system known as “bill current”, meaning that payment for services were paid in advance.  T-Mobile records confirm that Mr. [redacted]’s billing cycle ran from the 28th of one month to the 27th of the following month and was due on the 20th after the bill cycle closed.  It is important to note that the account shows usage through November 22, 2015, and that the last payment remitted to the account was on August 27, 2015, in the amount of $50.00.    T-Mobile records confirm that Mr. [redacted]’s billing statement dated October 28, 2015, reflected a total balance due in the amount of $330.30.  Please be advised that $227.80 was considered past due.  Mr. [redacted] was assessed $102.50 in monthly access charges, EIP, as well as applicable taxes and fees for services between October 28, 2015 and November 27, 2015, which was due in full by November 20, 2015.    Mr. [redacted]’s billing statement dated November 28, 2015, reflected a total balance due in the amount of $299.38.  Please be advised that $330.30 was considered past due and that T-Mobile applied an account credit in the amount of $30.92 which resulted in the balance due in full by December 20, 2015.  Regrettably, on December 6, 2015, T-Mobile records confirm that Mr. [redacted]’s account was cancelled due to non-payment.  Accordingly, the accelerated EIP charges were billed on his next billing statement.   Mr. [redacted]’s billing statement dated December 28, 2015, reflected a total balance due in the amount of $379.19. Please note that T-Mobile released the deposit that Mr. [redacted] paid upon activation of services in the amount of $50.00 and that $249.38 was considered past due. Mr. [redacted] was assessed $129.81 for accelerated EIP charges, as well as applicable taxes and fees which resulted in the balance due in full by January 20, 2015.   As Mr. [redacted]’s account remained in a delinquent status and T-Mobile’s internal collection efforts were unsuccessful, on January 25, 2016, Mr. [redacted]’s account was referred to a third party collection agency at which time a collection fee of $69.58 was assessed, resulting in a balance due of $448.77.  Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may. The account may be reported to the credit bureau while a balance remains outstanding. It is T-Mobile’s position that the balance is valid and owed.   Nevertheless, as a courtesy to Mr. [redacted], and a means to amicably resolve his concerns, on September 12, 2017, T-Mobile applied a one-time account credit in the amount of $50.00.  As a result of the account credit, there was an adjustment to the collection fee in the amount of $12.50 which resulted in a balance due in full of $386.27.    Mr. [redacted]’s account currently resides with Enhanced Resource Centers whom may be contacted directly at 800-501-7454 in order to make arrangements for payments.  Should Mr. [redacted] have any questions regarding his account or the information provided above, he may contact me at the number listed below.    Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contact.  We also make every effort to provide complete and accurate information to our customers.  We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our Customer Care.  T-Mobile regrets any inconvenience to Mr. [redacted].   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Carlos T[redacted] Executive Response

July 19, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 13, 2016, regarding the above-referenced account. We are sorry to hear that Ms. [redacted] feels our previous response did not fully address her concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’ contact with our retail location, and with Customer Care. Please be advised that Ms. [redacted] concerns will be investigated and addressed accordingly; however, T-Mobile does not disclose the results of internal employee matters as they are proprietary and confidential. In addition, please be advised that T-Mobile provides customers with their account balance information, as a courtesy, in order to advise of any amount owed in an attempt to avoid service interruption. We regret any inconvenience this may have caused Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Brandon M[redacted] Executive Response

January 15, 2018
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
[redacted]
[redacted]
[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated December 26, 2017, regarding the above-referenced account. As you are aware, [redacted] have designated Mr. [redacted] as an authorized user of the account.
T-Mobile regrets that Mr. [redacted] has not found our previous responses to be sufficient to address his account concerns. As previously advised, as the number ending in [redacted] does not belong to T-Mobile, we cannot retrieve it on Mr. [redacted]’s behalf. However, upon speaking with Mr. [redacted] on January 11, 2018, T-Mobile recommended he contact [redacted] with regard to reactivating his mobile number ending in [redacted]; and, should Mr. [redacted] be successful in doing so, he may port his mobile number to T-Mobile and submit his mobile number ending in [redacted] for the Carrier Freedom program. In early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.S. carrier to T-Mobile. In March 2015, we went a step further and added reimbursement of equipment financing charges, up to $650.00 per device, to our original offer. These promotions, collectively known as Carrier Freedom have been overwhelmingly successful. Our records indicate that Mr. [redacted]’s mobile number ending in [redacted] is eligible for the Carrier Freedom Program.
Please be advised that this program is a reimbursement program, meaning that the customer will need to pay their balance with the other carrier and T-Mobile will reimburse the customer via a prepaid rebate card for the value of their service contracts and device payments up to $650 per line when they sign up for qualifying service and finance a new device. It is important to note that as of May 31, 2017, for a limited time only, a device trade-in is not required. For customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate payments. The first payment is paid at the time of activation when a handset is traded-in. At that time, a trade-in amount is offered, and if accepted, that amount is applied either towards the down payment of new T-Mobile equipment or as a credit to the account.
The second payment towards a prior carrier’s equipment installment balance is paid once the handset is received and the trade-in paperwork has been submitted with the final bill showing the accelerated equipment balance. The amount of the second payment is calculated by taking the final balance owed the prior carrier and subtracting the amount already paid for the trade-in. That second payment is then remitted to the customer in the form of a prepaid bank card. Payout of up to $650 per line via digital prepaid reimbursement card happens typically within 15 days after activation and submission for [redacted] customers. Please be advised the mobile number ending in [redacted] is eligible for the Carrier Freedom reimbursement program.
Regarding the $29.56 balance that remained on the account; regrettably, after a credit was applied to the account, there was a past due balance of $29.56 that remained unpaid. T-Mobile records confirm that Mr. [redacted] was aware of the past due balance on the account as of July 6, 2017, and did not remit a payment to bring the account current. T-Mobile considered the balance valid and owed.
Mr. [redacted]’s billing statement dated July 9, 2017, reflected a balance due in the amount of $39.14. Mr. [redacted] remitted a payment in the amount of $39.14 on October 13, 2017, which resulted in a zero balance.
Should Mr. [redacted] have any questions regarding the account or the information provided, he may contact our office at the number listed below, or our Customer Care at [redacted]. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted]

Complaint: [redacted]I am rejecting this response because: this entire reply is false information. I have continued to experience dropped calls on all of my lines and I was informed by Martin in the office of the President that this would continue for the next three months while T-Mobile worked to update their voice over LTE SERVICE. I was also told by Martin in the office of the President that he would call me back. I have left him three messages with no rerun call over he last three days. The credit mentioned in his email is not a prorated amount for services but rather a credit to the account because they disconnected my service after I was told that I would be put on a payment plan while they investigate this issue. They charged me $20 per line plus tax and I have three lines. The other credit was due to charges in my account Jay I should not have including an iPhone 5c that T-Mobile has been charging me for for over a year. I I pay for unlimited services because I need my phone at all times of day and night. To calculate the usage in my account does not explain the times that I was not able to use my phone which is the issue at hand. I should not have to pay for tmobiles upgraded system when I am not able to use my phone when I need to use my phone. I am again requesting that my bill be reduced by half for the new three months while T-Mobile is working on tjeir tower issue. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you Revdex.com . I have great appreciation for your services to consumers like me.Sincerely, [redacted]

April 24, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced account.
T-Mobile is sorry to lose Ms. [redacted] as a customer and we regret hearing of her concerns to reinstate her former T-Mobile account. Please be assured that we make every effort to provide complete an accurate information to our customer. We apologized if Ms. [redacted] feels that this was not her experience.
A review of Ms. [redacted]’s account confirms that she had six active mobile numbers ending in [redacted] prior to the cancelation of her account on March 13, 2017. T-Mobile has reviewed the account and confirmed that mobile numbers ending in [redacted] were transferred to another service provider on March 11, 2017, mobile number ending in [redacted], was transferred to a different service provider on March 12, 2017, and finally mobile number ending in [redacted] was transferred to a different service provider on March 13, 2017, causing the cancelation of the account. The arrangement to transfer the lines of service was made directly with Ms. [redacted]’s new wireless service provider and not with T-Mobile. In fact, T-Mobile’s only involvement in this transaction was to cancel the lines of service after Ms. [redacted]’s new wireless service provider took control of it.
It is important to note that prior to the cancelation, Ms. [redacted] reflected a balance in the amount of $990.02 from which $485.40 was past due and new service charges in the amount of $504.62. Ms. [redacted]’s past due balance consisted of partial monthly service charges for the billing period from January 17, 2017, through February 16, 2017, monthly equipment and accessories charges, applicable taxes and fees. The new balance in the amount of $504.62 consisted of monthly service charges for the billing period from February 17, 2017, through March 16, 2017, monthly equipment and accessories charges, applicable taxes and fees.
On February 18, 2017, T-Mobile issued a onetime bill credit in the amount of $12.00, and on February 28, 2017, Ms. [redacted] made a onetime payment to her account in the amount of $97.08 updating the account balance to $880.94.
If a customer has an open Equipment Installment Plan (“EIP”) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement. This information is disclosed within the EIP agreement provided at the time of purchase. T-Mobile records indicate that Ms. [redacted] was financing several devices and accessories. When the account was canceled on March 13, 2017, the remaining EIP balance of $3,565.94 was accelerated and posted to the final billing statement dated March 17, 2017. It is T-Mobile's position that the remaining EIP balance is valid and owed.
Ms. [redacted]’s final billing statement reflected a balance in the amount of $4,436.42 after T-Mobile issued a bill credit in the amount of $10.46. Ms. [redacted]’s most recent billing statement dated April 17, 2017, reflected a balance in the amount of $4,424.42 after T-Mobile issued a bill credit in the amount of $12.00.
Due to non-payment, on April 20, 2017, the account was transferred to third party collection agency Receivables Performance Management to attempt to collect payment and a $123.06 collection fee was assessed to the account updating the balance to $4,547.48. On April 19, 2017, T-Mobile issued an additional onetime bill credit in the amount of $12.00 updating the account balance to $4,535.48. It is T-Mobile’s position that the balance is valid and owed. Ms. [redacted] may contact Receivables Performance Management directly at 1-866-212-7408.
As Ms. [redacted]’s account has been transferred to a third party collection agency, T-Mobile is unable to resumed service on the above mentioned account. Ms. [redacted] is welcome to apply for service and complete a credit evaluation which will determine if she is eligible for a new postpaid account. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Maggie R[redacted]
Executive Response

May 9, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account. T-Mobile is pleased to advise that we have contacted Mr. [redacted] and resolved the matter to his satisfaction.
T-Mobile regrets any concerns Mr. [redacted] has experienced regarding his T-Mobile account. T-Mobile’s international call blocking feature will block outbound international calls with T-Mobile except for the following situations:
• Dialing internationally while customers are roaming domestically on other service partners' networks;
• Sending international text messages to international mobile numbers.
• Receiving calls from international callers; and
• Calls to Canada and/or the US Virgin Islands (St. Thomas, St. John, St. Croix, and Water Island).
Please note that customers can add international call blocking to their lines by contacting Customer Care. Records confirm that, on February 25, 2017, the mobile number ending in [redacted] was activated. At that time, as T-Mobile had not received instruction to add international call blocking to this line, the feature was not added. However, as of April 24, 2017, the feature has been active on the mobile number ending in [redacted].
In addition, T-Mobile regrets any concerns Mr. [redacted] has experienced regarding the recent transfer of his mobile number ending in [redacted]. According to our records, on April 21, 2017, the mobile number ending in [redacted] was transferred to another service provider. The arrangement to transfer the line of service was made directly with the new wireless service provider and not with T-Mobile. In fact, T-Mobile’s only involvement in this transaction was to cancel the line of service after the new wireless service provider took control of it.
However, in an effort to amicably resolve the matter and upon speaking to Mr. [redacted], on May 1, 2017, T-Mobile agreed to apply a credit in the amount of $241.06 toward Mr. [redacted]’s account for the international usage charges, incurred on the mobile number ending in [redacted], from the billing statement dated April 19, 2017. Pursuant to our conversation with Mr. [redacted], the matter is resolved and he has no further concerns. Mr. [redacted]’s account remains active with a balance of $223.75 which consists of monthly access charges, monthly Equipment Installment Plan ("EIP") installments, applicable taxes, and fees from the billing statement dated April 19, 2017, and is due, on May 11, 2017. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Brandon M[redacted]
Executive Response

August 3, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]

To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt...

of your correspondence dated July 29, 2017, regarding the above-referenced file number. We regret any concerns Mr. [redacted] has regarding his T-Mobile LG G4 handset. Mobile Device Unlocks are available to customers who meet our eligibility requirements. A review of Mr. [redacted]’s International Mobile Equipment Identifier (“IMEI”) number shows the handset as eligible for unlock. Please be advised that Mr. [redacted] has provided T-Mobile with proof of purchase for the LG G4 handset and T-Mobile has whitelisted the IMEI number allowing it be unlocked through the T-Mobile application.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Christopher P[redacted]
Executive Response

June 27, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted] Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 19, 2017 regarding the above-referenced account.
T-Mobile regrets any inconvenience Ms. [redacted]s experienced regarding a non-return fee. T-Mobile is always working to improve its coverage, and we are sorry to hear that Ms. [redacted] was having issues with her service. As Ms. [redacted]’s can imagine, we cannot guarantee coverage as there are so many factors that can affect the coverage day to day.
T-Mobile records confirm that Ms. [redacted] was provided with a Signal Booster in an attempt to improve her coverage at home. Please note that the Signal Boosters are T-Mobile owned devices. They are provided to our customers with a $25.00 deposit paid at the time of issuance. However, if not returned upon cancelation of service, there is a $289.00 non-return fee that is assessed to the account.
As Ms. [redacted] mentioned in her letter to your office, the device was not returned to T-Mobile after the cancellation of the account. Accordingly, Ms. [redacted] was assessed a non-return fee of $289.00 on her billing statement dated June 8, 2017. It is T-Mobile’s position that the fee is valid and owed.
In an effort to amicably resolve Ms. [redacted]s concerns, on June 18, 2017, T-Mobile waived the above mentioned non-return fee. Accordingly, Ms. [redacted]’s account reflects a zero dollar balance and the account remains cancelled.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s recent contact with our Customer Care.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Lauren L[redacted] Executive Response

August 23, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 10, 2017, regarding the above-referenced account.
T-Mobile regrets any concern Ms. [redacted] had regarding our Carrier Freedom promotion. On December 11, 2016, Ms. [redacted] activated services with T-Mobile by porting over three lines ending in [redacted], and [redacted] from [redacted]. T-Mobile is delighted that Ms. [redacted] chose T-Mobile as her wireless service provider, and we welcome her to the Un-carrier family.
As Ms. [redacted] is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.S. carrier to T-Mobile. In March 2015, we went a step further and added reimbursement of equipment financing charges, up to $650.00 per device, to our original offer. These promotions, collectively known as Carrier Freedom have been overwhelmingly successful.
There are several eligibility requirements to be met in order to qualify for the Carrier Freedom promotion;
• Customers should go to a retail store to submit for reimbursement. Customers who did not submit for reimbursement in store must do so at www.switch2tmobile.com within 30 days from service activation;
• Port in from any U.S. carrier;
• Trade in qualified equipment (equipment not associated with a phone number is not eligible) for each line wanting to participate. For device payment plan reimbursement, eligible trade-in equipment must match what is listed on the payment plan agreement.
• Purchase a new or refurbished T-Mobile device at full price or with EIP;
• Activate a new line of service on a qualifying T-Mobile ONE, Simple Choice Voice, Mobile Internet, or Data Only rate plan;
• Submit final bill showing ETF and/or device payment plans and completed reimbursement request form at www.switch2tmobile.com within 30 days from service activation. AT&T, Sprint, and [redacted] customers will collect screen shots of their device payment plans from the carrier website or app on the customer's device and upload them during the submission process. For an ETF reimbursement, they must submit the final bill;
• T-Mobile account must remain active and in good standing until the reimbursement is received.
Ms. [redacted] did not meet these eligibility requirements as T-Mobile does not show a record of a Carrier Freedom submission.
However, upon speaking with Ms. [redacted], in an effort to amicably resolve this matter, T-Mobile has offered an extension of the Carrier Freedom promotion to match the total value of the original offer. We request that Ms. [redacted] provide an unaltered copy of her final billing statement reflecting the early termination fees or device financing costs incurred with her previous carrier to my attention no later than September 23, 2017, at;
[redacted]@T-Mobile.com
Upon receipt, T-Mobile will issue the applicable reimbursement amounts in accordance with the Carrier Freedom terms & conditions. Ms. [redacted] accepted this as a resolution to her concern.
In regards to Ms. [redacted]’s credit reporting, T-Mobile advised Ms. [redacted] that she would need to speak with her previous carrier in order to determine what their dispute process is. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Juan C[redacted] Executive Response

Complaint: [redacted]
I am rejecting this response because:The facts remain that (1) Samsung indicated (in June 2016) that there were a few weeks left on the phone's warranty when I called at the time of purchase to register the phone, instead of 1 full year.Secondly, it is absurd that TMobile is in effect accusing me that I changed the TMobile phone recognition on their platform, something that the low-level representative who contacted me also had implied to my great surprise. I find this a bit much frankly, but not unexpected entirely. I did not know that this was possible in the first place; prior to that approach, the representative tried to convince me that their program often gets the phone wrong, meaning does not recognize it properly (in effect, a software glitch). Fact remains (2) that their platform recognized my phone as certified pre-owned, without my interference. In anticipation of these tactics they then used, I saved an image when their platform recognized it as a certified pre-owned, which the rep triumphantly announced was now changed, and no longer showed up as such. Changing this does not change the issue or the fact that their own platform identified the phone as certified pre-owned (as it does the one I bought from Samsung directly a few months later). In my experiences with TMobile's platform over the past 14 years that I have been a customer, it always properly recognized phones, particularly when they are TMobile devices (but even if they are not).Right now, TMobile simply states that I am mistaken and describes how well JUMP works in their response, which is not the issue. This does not seem like a satisfactory response or one that includes any measure of goodwill on their part. I wished I was mistaken, but I simply have the 2 facts stated above to back up my claim and concerns about this. So, SAMSUNG lied to me as well? What reason would they have? Of course in the course of the conversation, the rep also implied that the issue was with SAMSUNG perhaps, to which I responded that this was not my concern, as they are the customer of SAMSUNG, buying phones, and I was the TMobile customer buying equipment in good faith.Sincerely,
[redacted]

May 11, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 30, 2017, regarding the above-referenced account. T-Mobile is pleased to inform you that upon speaking with Mr. [redacted], he confirmed that his concerns have been resolved to his satisfaction.
T-Mobile regrets any inconvenience Mr. [redacted] may have experienced regarding the cancellation of the above-referenced account. T-Mobile records indicate Mr. [redacted] initiated a lease for an iPhone 7 Plus 128 GB Rose Gold device on our Jump On Demand ("JOD") lease offer on January 29, 2017. Mr. [redacted] remitted a capital cost reduction payment in the amount of $149.99 and agreed to 18 monthly lease payments of $28.00. Additionally, Mr. [redacted] initiated a JOD lease for a Samsung Note 5 32 GB Gold device on December 17, 2017, and agreed to 18 monthly lease payment of $29.00. At the end of each JOD lease agreement, Mr. [redacted] would have the option to purchase the device for the purchase option price.
JOD customers are responsible for and agree to at the time of lease signing, a total of 18-lease payments. However, they have the option to cancel their lease and return their handset at any time during the lease term. If they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that time. If the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement.
On March 9, 2017, Mr. [redacted] cancelled his T-Mobile account. Mr. [redacted] had a total of $87.00 plus taxes remaining in lease payments for the Note 5 and a purchase option price of $177.99. Likewise, Mr. [redacted] had a total of $476.00 plus tax remaining in lease payments for the iPhone 7 Plus and a purchase option price of $216.00. Accordingly, T-Mobile billed Mr. [redacted], at the time of cancellation, for the remaining lease payments plus taxes which was reflected on his March 19, 2017, billing statement.
On the March 19, 2017 billing statement, Mr. [redacted] had a balance of $1,274.48 due on April 11, 2017, which included the purchase option price for the Samsung Note 5 32 GB Gold device and the iPhone 7 Plus 128 GB Rose Gold device. However, T-Mobile records confirm both devices were returned. Therefore, account credits were applied, on April 2, 2017, in the amounts of $228.96 and $188.67 for the purchase option price of the devices and an adjustment in the amount of $30.73 for a monthly lease payment.
As such, on April 19, 2017, Mr. [redacted] was sent a revised bill reflecting the credits for returning the devices and a remaining balance owed of $826.12 that was due on May 11, 2017. Please note T-Mobile applied an account credit as a good will gesture on April 30, 2017, in the amount of $30.00. While it is T-Mobile’s position that Mr. [redacted] remains responsible for the remaining JOD payments, in an effort to resolve this matter, on May 3, 2017, T-Mobile applied account credits in the amount of $504.56 and $92.22, bringing the current balance to $199.34 due by May 11, 2017.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our Customer Care. T-Mobile regrets any inconvenience this may have caused Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Carlos T[redacted]
Executive Response

July 9, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern:...

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 30, 2015, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that he has designated [redacted] as an authorized user of the account. T-Mobile is pleased to advise that we have contacted Ms. [redacted] and resolved the matter to her satisfaction. Please be advised that payment arrangements are offered as a courtesy to our customers and may vary as they are based off individual account history. Additionally, please note that if a customer defaults on a payment arrangement that has been agreed to, then collection action automatically resumes on the account. This means that the account may be suspended, cancelled or assigned to a third party collection agency. T-Mobile records reflect that Mr. [redacted]’s account has carried a past due balance since July 2014. Accordingly, T-Mobile has continually assisted Mr. [redacted] by making payment arrangements on her account. As part of these arrangements, on June 18, 2015, Ms. [redacted] agreed to future dated payments in order to have her service immediately restored. These future dated arrangements included a payment in the amount of $122.21 on June 15, 2015. It is important to note that pursuant to T-Mobile policy, the customer must commit to payment of the specified amount to avoid service interruption. Our records confirm that Ms. [redacted] agreed to these arrangements; however, the payment was not received by the promised date of June 15, 2015, and as a result the account was suspended for non-payment on June 18, 2015. At that time, Ms. [redacted] contacted T-Mobile’s Financial Care department and made a payment in the amount of $122.22 in order to have her service immediately restored. However, due to an inadvertent error at that time, Ms. [redacted]’s checking account was charged a second time in the amount of $122.21. Additionally, at that time, T-Mobile assisted Ms. [redacted] by setting up a payment arrangement in which she agreed to make a future dated payment in the amount of $122.21 for the remaining past due balance by June 28, 2015. In an effort to amicably resolve the matter, on June 30, 2015, T-Mobile submitted an electronic refund in the amount of $155.21 to be credited to Ms. [redacted]’s checking account. Furthermore, T-Mobile applied a courtesy credit in the amount of $219.46 toward Mr. [redacted]’s account bringing the account to a zero balance. Upon speaking to Ms. [redacted] on July 6, 2015, she stated that her checking account information has changed since the time of the above-referenced payment; therefore, T-Mobile is continuing to work directly with Ms. [redacted] in an effort to fully resolve her concerns. Pursuant to our above-referenced conversation with Ms. [redacted], her concerns have been fully resolved. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at the address below or [redacted] Very truly yours, T-MOBILE USA, INC. Brandon M[redacted] Executive Response

Complaint: [redacted]
I am rejecting this response because:Date Sent: 8/4/2017 5:05:19 PMComplaint: [redacted]I am rejecting this response because:T-Mobile needs to rectify this issue.  We opened an account with them 2/2017. It is now 8/2017 and no refund.  This is the 2nd Revdex.com case and they are certain to make contact when the case is open, but as soon as it's closed, mums the word.  Zero contact.  Zero responses.  This is asinine. If they would like to contact me, they can do so via e-mail as they were previously until the case closed. This is extremely simple.  Refund the amount promised when setting up the account.  Do not deceive your customers.Sincerely,[redacted]

December 11, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated December 5, 2015, regarding the above-referenced account. T-Mobile is pleased to inform you that we spoke with Mr. [redacted] and he confirmed that his concerns have been resolved to his satisfaction. T-Mobile regrets any frustration Mr. [redacted] encountered with his equipment trade in. T-Mobile records confirm that on August 8, 2015, Mr. [redacted] elected to lease an iPhone 6 16GB device. Mr. [redacted] elected to participate in our JUMP! On Demand Amped Promotion wherein he agreed to lease the iPhone 6 16GB and agreed to pay 18 monthly installments of $27.00. With the promotion, customers are eligible to receive a $12.00 monthly credit which discounts their monthly lease payment to $15.00. In order to receive the monthly credit, customers must trade in a data device at the point of sale. Additional records confirm that Mr. [redacted] traded in a Motorola device for this promotion. T-Mobile records indicate that upon receipt of the package at the trade-in center and the inspection of the device, it was found to have liquid damage which was not evident at the time it was presented for the in-store inspection making it ineligible for the monthly JUMP! On Demand Amped credits. Nevertheless, in an effort to amicably resolve this issue, on December 5, 2015, we applied a $270.00 credit to Mr. [redacted]’s account in lieu of the monthly promotional credits. Mr. [redacted]’s account now has a credit balance of $270.00. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Brian W[redacted] Executive Response

April 24, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced account. T-Mobile has attempted to contact Ms. [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address Ms. [redacted]’ concerns within this letter.
T-Mobile regrets any concern and inconvenience to Ms. [redacted] in regards to the purchase option price. T-Mobile records confirm that on July 28, 2015, Ms. [redacted] leased an LG G4 on T-Mobile’s JUMP! On Demand (“JOD”) option in which she agreed to 18-monthly lease payments in the amount of $19.99 and a purchase option price of $119.94 plus applicable taxes. Please note that on February 8, 2017, Ms. [redacted]’ JOD lease ended and was billed $119.94 plus applicable tax for the purchase option price of the LG G4. This charge was reflected on the February 2017 billing statement.
On March 14, 2017, Mr. [redacted] contacted our Customer Care department and agreed to a payment arrangement that on March 24, 2017, payment would be received in the amount of $516.39. As payment was not received the account failed payment arrangements. T-Mobile records confirm that on March 31, 2017, Ms. [redacted]’ account was suspended as payment was not received as agreed upon. Please be advised that included in this balance was the purchase option price for the JOD leased LG G4 handset. T-Mobile has reviewed Ms. [redacted]’ account and has determined that all charges are accurate in accordance to her subscribed monthly recurring charges, features, JOD charges and Equipment Installment Plan charges for her other devices.
However, in an effort to amicably resolve this matter on April 24, 2017, T-Mobile applied a courtesy credit in the amount of $356.24 to Ms. [redacted]’ account which is equivalent to one month of service updating her account to a zero balance. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Oscar T[redacted]
Executive Response

October 3, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated September 25, 2016, regarding the above-referenced account. T-Mobile is pleased to report that Mr. [redacted]’s concerns have been resolved to his satisfaction. T-Mobile regrets any inconvenience to Mr. [redacted] with respect to his Samsung Galaxy Note 7 handset. T-Mobile records confirm that on August 16, 2016, Mr. [redacted] qualified and took advantage of T-Mobile’s JUMP! On Demand lease offering with the lease of a Samsung Galaxy Note 7 Silver Titanium handset with 64GB of memory. Mr. [redacted] was not required to pay a capital cost reduction and agreed to a series of 18 monthly lease payments in the amount of $37.50. As widely reported, Samsung announced a world-wide recall of their highly regarded and newly released Galaxy Note 7. Upon learning of the recall, T-Mobile put several processes in place to facilitate the return of any Note 7 handsets that our customers have in hand. As you can imagine, this process was developed quickly as we learned of the recall and rolled out to our retail stores immediately. We certainly apologize if one of our employees failed to follow that process for Mr. [redacted]’s. Please note that customers are not required to return the device to T-Mobile; waiting for the announcement from Samsung about their plan for collecting the recalled handsets is an option. For the customers who do not want to wait any longer, those who already have their Note 7, regardless of where it was purchased, can take that handset back to the retail store for a full refund. For customers who had their new handset shipped to them, they can also return to their local retail store where a return will be completed. It is very important that none of these handsets be put in the mail. T-Mobile records confirm that on September 18, 2016, Mr. [redacted] utilized T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy S7 Black Onyx handset with 32GB of memory. Mr. [redacted] intended on utilizing this handset as a temporary device until a replacement Samsung Galaxy Note 7 handset could be sent to him. Unfortunately, Mr. [redacted]’s Samsung Galaxy S7 handset became physically damaged while in his possession. Therefore, as Mr. [redacted] intended to return the handset for a full refund in good working condition, he was required to file a claim with Assurant Solutions, Inc., the provider of Mr. [redacted]’s handset insurance. Mr. [redacted] was required to pay a deductible of $175.00 in order to receive a replacement Samsung Galaxy S7 handset. T-Mobile regrets any inconvenience to Mr. [redacted]. In an effort to amicably resolve the matter, and as a courtesy to Mr. [redacted], T-Mobile will allow Mr. [redacted] to return the damaged Samsung Galaxy S7 handset to the Executive Office, within 30 days of this letter, in good working condition, directly to my attention at: T-Mobile USA, Inc. Executive Response Attention: [redacted] Upon receipt of Mr. [redacted]’s handset, T-Mobile will apply a credit of $679.99 to Mr. [redacted]’s open EIP balance. Mr. [redacted] has accepted this as a resolution to his concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Diana J[redacted] Executive Response

July 25, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 12, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that he has designated [redacted] as an authorized user of the account. T-Mobile is pleased to report that we spoke to Mr. [redacted] and he confirms that his concerns have been resolved to his satisfaction.
T-Mobile regrets any promotional concerns Mr. [redacted] may have had and we thank him for allowing us the opportunity to address this matter. T-Mobile records confirm that as of July 17, 2017, Mr. [redacted] is subscribed to our grandfathered Simple Choice North America Family Unlimited Talk, Text, and 10GB’s of Data, rate plan, which for $120.00, provides the first two lines of service with unlimited talk, text and 10 GBs of data at up to 4G/LTE speeds depending on device capability. Please note that all additional lines of service added after the first two are $20.00 each per month.
From May 12, 2017, through May 24, 2017, T-Mobile had an amazing promotion for new and existing customers, such as Mr. [redacted], who purchased a qualifying Samsung Galaxy S8 or Samsung Galaxy S8 plus on an Equipment Installment Plan (“EIP”) offering and activated at least one new line of service on T-Mobile ONE or Simple Choice Unlimited with unlimited high speed data could get a Galaxy S8 for free after rebate. Please note the maximum value of the rebate was $750.00 which is the price of the Samsung Galaxy S8. T-Mobile records confirm that some of these requirements were met and others were not such as Mr. [redacted] does not have unlimited high speed data on his above mentioned rate plan.
T-Mobile records indicate on May 18, 2017, Mr. [redacted] qualified for and took advantage of our EIP offering with the purchase of two Samsung Galaxy S8 plus handset for $850.00 per device, with no down payment and monthly installments of $35.42 per month per device for 24 months, for the mobile numbers ending in [redacted] and [redacted].
In effort to amicably resolve Mr. [redacted]’s concerns on July 12, 2017, T-Mobile made a one-time exception and approved Mr. [redacted] for the above-mentioned promotion with his current rate plan. Mr. [redacted] will receive a prepaid card in the amount of $750.00. Please be advised it can take up to 30 days for Mr. [redacted] to receive his prepaid card via U.S. Mail. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Nicole C[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the Revdex.com watching for businesses that pray on people for profit. Business can almost be criminal these days. Thank you thank youSincerely, [redacted]