T-Mobile Usa Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, and I appreciate the understanding and helpfulness of the company in resolving these unfortunate issues.Sincerely, [redacted]

May 5, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Name: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 24, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and T-Mobile has confirmed that [redacted] and [redacted] are the same person.
T-Mobile sincerely regrets any inconvenience Ms. [redacted] may encountered while performing a device upgrade. T-Mobile records confirm that on April 23, 2017, Ms. [redacted] ordered an iPhone 7 device on an Equipment Installment Plan (“EIP”). Per the terms of the EIP there was a payment due at the time of purchase in the amount of $25.99 along with the taxes on the full retail price, and Ms. [redacted] agreed to a series of 24-monthly installments of $26.00.
T-Mobile records further confirm Ms. [redacted] later contacted Customer Care to advise she in fact wanted an iPhone 7 Plus device and that an iPhone 7 was ordered in error.
T-Mobile contacted Ms. [redacted] on May 4, 2017, and following our conversation and in effort to amicably resolve the matter T-Mobile has placed a new order for an iPhone 7 Plus 32 GB Rose Gold device, per Ms. [redacted]’s request. T-Mobile has offered for Ms. [redacted] to return her iPhone 7 handset to my attention at the following address:

T-Mobile USA, Inc.
Attn: Jamen F[redacted]
c/o Executive Response
1201 Menaul Blvd. NE
Albuquerque, NM 87107
Upon receipt of Ms. [redacted]’s equipment, in an acceptable condition, T-Mobile agrees to credit the remaining amount owed on the EIP, in the amount of $598.00. T-Mobile recommends that Ms. [redacted] request a return tracking number when shipping the equipment back to T-Mobile, and that she retain a copy of the return tracking number for her records, as we are not responsible for equipment being returned back to us. We ask that Ms. [redacted] please include the handset, chargers and her account information within the box to ensure that Ms. [redacted] receives the proper credit upon receipt of the handset. We also ask that Ms. [redacted] disable the “Find my iPhone” application as T-Mobile cannot disable this application as the device will be returned to Ms. [redacted] if the application is enabled. Please be advised that if our final examination of the handset indicates that is has sustained either physical or liquid damage that would void the Limited Warranty, the handset will be returned to Ms. [redacted] and the balance will then be considered valid and owed. It is important to note, Ms. [redacted] must have the equipment post marked for return no later than 30 days from the date of this letter in order to take advantage of this offer. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Jamen F[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
TheT-Mobile store manager where I activated my services has read the account notes and it states there was a promise of 230.00 and it lists the name of the individual that promised it. Also I was never told about a reimbursement claim. I would have taken the proper steps if I had been informed. I was only told that I would not be getting my phone back if I canceled services and would not be getting the promotion because I did not keep my account active for 30 days. I canceled my services within the 14 day grace period to avoid having to pay the remaining balance on the T-Mobile device. To claim that they can't reimburse  me for the [redacted] device or return it is a farce. They took my phone and I signed it over because I expected the device to be paid off. If they cannot provide the proper coverage and guarantee my service it she be refundable in total. Why should I pay for services that I cannot use? The body of this response from T-mobile was not discussed between me and the representative from T-mobile. In my opinion the Store Manager in Brigham City, Utah for T-Mobile needs to be involved in this. I'm getting screwed.
Sincerely,
[redacted]

April 27, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: *** ***
T-Mobile Account Holder: *** ** ***
Your File No. ***
T-Mobile Account No....

***
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of a letter dated April 9, 2017, from Mr. *** regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is Ms. ***, and that she has designated Mr. *** as an authorized user of the account.
T-Mobile appreciates the opportunity to respond to Mr. ***’ concerns related to the 2016 Apple Black Friday promotion. Please be assured that we strive to provide complete and accurate information to our customers. We apologize if Mr. *** feels that this was not his experience.
From November 24, 2016, through November 27, 2016, T-Mobile had an amazing promotion for new and existing customers, Mr. ***, who traded-in a qualifying fully owned Apple, Samsung, or LG phone from any carrier. With that trade-in, and subscription to our T-Mobile ONE or Simple Choice Unlimited rate plan, Mr. *** was eligible to receive the iPhone 7, iPhone 7 Plus, iPhone 6s, or iPhone 6s Plus highly discounted or at no cost after monthly bill credits for the amount of the Equipment Installment Plan (“EIP”) installment. Please note that these requirements must be met throughout the term of the EIP.
T-Mobile records confirm that on November 25, 2016, Mr. *** purchased an iPhone 7 Plus device with 128GB of memory. If eligible for the promotion, Mr. *** would have received a maximum of $649.99 between trade-in and promotional bill credits. As Mr. *** mentioned in his correspondence to your office, he did not traded-in a device at the equipment order was initiated, as such; it is T-Mobile’s position that he did not meet the eligibility requirements for the above mentioned promotion.
Nevertheless, in an effort to amicably resolve this matter, on April 27, 2017, T-Mobile closed the EIP associated to Mr. ***’ iPhone 7 plus with 128GB of memory device which reflected an outstanding balance in the amount of $570.00. In addition, T-Mobile issued a onetime bill credit in the amount of $79.99 for the difference between the $570.00 and the $649.99 offered by the promotion. Ms. ***’s account currently reflects a balance in the amount of $167.52 due by May 15, 2017. T-Mobile appreciates the opportunity to respond to Mr. *** and we regret any inconvenience to him.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. ***.
Very truly yours,
T-MOBILE USA, INC.
Maggie R*** Executive Response

June 8, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 2, 2017, regarding the above-referenced account.
T-Mobile regrets any ongoing concerns Mr. [redacted] experienced in regards to the non-return fee charged to his account. As stated in our previous letter to your office, on September 9, 2016, replacement equipment was ordered for Mr. [redacted]’s non-working Apple iPhone 6s Plus Gray 64GB handset. Our records indicate that we did not receive the non-working equipment but rather, an empty box was received at our National Return Center (“NRC”). As such; Mr. [redacted] was charged $849.73 for the non-return fee and applicable taxes.
In an effort to amicably resolve the matter, T-Mobile allowed Mr. [redacted] to return the Apple iPhone 6s Plus handset directly to T-Mobile’s Executive Office. Records confirm that on May 26, 2017, Mr. [redacted]’s equipment was received. Please note that it may take five to seven business days to check in equipment that is received and issue a credit to the account.
On June 6, 2017, Mr. [redacted]’s equipment was successfully returned. Therefore, on that day, T-Mobile applied a credit of $849.73 to Mr. [redacted]’s account. As Mr. [redacted]’s account reflected a balance of $783.91 for the May 23, 2017 billing statement, the account reflected a credit balance of $65.82. Mr. [redacted] has accepted this as a resolution to his concerns. T-Mobile regrets any inconvenience.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Diana J[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], even though I accept the settlement, but I don't agree with T-Mobiles argument of service guarantee in my case. They have a responsibility as a service provider.
Sincerely, [redacted]

January 20, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 18, 2015, regarding the above-referenced account. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted] recent contact with our Customer Care. T-Mobile records indicate that on January 2, 2016, Mr. [redacted] was activated on the $80.00 Simple Choice North America Unlimited Talk Text plus Data Two Lines rate plan for the mobile numbers ending in [redacted] and [redacted]. T-Mobile records indicate that on January 2, 2016, Mr. [redacted] qualified for and took advantage of our EIP offering with the purchase of an iPhone 6s 64GB in Space Gray and an iPhone 6s 64GB in Rose Gold. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 installments. Accordingly, Mr. [redacted] was asked to make a down payment in the amount of $193.99 and agree to a series of 24 monthly installments in the amount of $54.42. All customers who choose to use the EIP option to pay for their equipment are required to enter into a 24 month financing agreement signed at the time of the purchase. Although this 24 month financing agreement is required and the installments are added to each monthly billing statement, customers may choose to pay off their EIP balance at any time by making incremental additional payments or a single payment for the total balance. Please note that any additional payments reduce the length of time it will take to pay the entire balance, but will not reduce the amount of any future regular monthly EIP payments. On January 11, 2016, Mr. [redacted] ported his mobile numbers to another provider and canceled his account. T-Mobile was able to speak with Mr. [redacted] on January 13, 2016, and he stated that he would be returning his devices within the return period so that he may have the EIP balances removed and a refund for the $193.99 down payment that was made at the time of purchase. We regret any inconveniences that Mr. [redacted] may have experienced. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Josiah M[redacted] Executive Response

Complaint: [redacted]
I am rejecting this response because:They offered me the same promotion when I ordered second time. In fact, I would not order if I was not offered the same promotion. Since they influenced me in ordering me for the 2nd time with the same promotion, now they just can't deny from giving me the promotion. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As far I can see t mobile has call once and left a message that they will call back haven't her again from them. Also this technical issues has been going on for about two months.  Further more a detail bill cost to get from T mobile.  Once My issue has been resolve I will be glad to remove my complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much TMobile! Very happy with the response of the team. Thanks a lot Revdex.com!!!
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: First of all, the only reason the payment was made was because I applied for a refinance of my house and this account appeared on my credit report and I had to pay it first. When I was researching this account, I found that this account was set up in Sept 2013 and I canceled the account within the 14 day window because T-Mobile did not have any cell sites in my community and the service was horrible. I returned the device an everything it came with in a timely manner which resulted in a refund back to me (I just contacted my bank and they are sending me my bank statements from 201 to prove that a refund was credited back to me from T-Mobile. In your statement to me, you never mentioned that I was given a refund, you only stated that I credited back a certain amount for returning the phones within the 14 day window. If I owed T-Mobile any money for the fews days that I had the phone then why would your company send me any refund at all. The refund was for over $100+. All of sudden I owe your company money and you put a negative mark on my credit. I am demanding that this be removed from my credit reports ASAP. I will prove your company wrong.Sincerely,[redacted]

June 16, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 4, 2017, regarding the above-referenced account. We are pleased to report that T-Mobile has resolved Mr. [redacted]’s concern to his satisfaction.
T-Mobile regrets any misunderstanding to Mr. [redacted] regarding T-Mobile’s Carrier Freedom offer and the status of his submission. With Carrier Freedom, consumers can get reimbursed for their current carrier's cancellation costs as a combination of trade-in credits and a prepaid debit card when they switch to T-Mobile and trade-in their devices.
There are several eligibility requirements for both the early termination fee reimbursement and the equipment installment reimbursement. The most important provision of the equipment reimbursement is that the reimbursed amount paid out after activation is an amount equal to the total accelerated equipment balance (up to $650.00) minus the amount provided by T-Mobile at activation as a trade-in credit for the device.
T-Mobile records reflect that on May 2, 2017, Mr. [redacted] activated service and traded-in three Apple iPhone 6 16GB devices. The trade-in amount for all of the devices totaled $327.00. Mr. [redacted] accepted the offer and $286.42 of the $327.00 trade-in value was used towards a portion of Mr. [redacted]’s down payments and taxes for the equipment he was purchasing from T-Mobile. The remaining $40.58 trade-in credit was transferred as a bill credit to Mr. [redacted]’s account.
Review of the account confirms that Mr. [redacted] did qualify for our Carrier Freedom reimbursement offer. Based on the amount owed to Mr. [redacted]’s prior carrier, minus the above mentioned trade-in value previously received, on May 30, 2017, a prepaid MasterCard in the amount of $273.00 was mailed to Mr. [redacted] at the address provided at the time of activation. It is T-Mobile’s position that Mr. [redacted] has been provided with the Carrier Freedom offer in full.
Please be advised that T-Mobile spoke with Mr. [redacted] via phone and advised that T-Mobile respectfully declines his request for two months free of service. However, in an effort to amicably resolve this matter, T-Mobile has offered a one month free credit in the amount of $263.19 as a onetime bill credit, which has left Mr. [redacted]’s account with a zero balance. Mr. [redacted] did accept this as resolution to his concerns.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our Customer Care and Retail location.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Nicole C[redacted]
Executive Response

April 21, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated April 15, 2016, regarding the above-referenced account. T-Mobile regrets any accessory and insurance concerns Mr. [redacted] has experienced. T-Mobile records indicate that on April 13, 2016, Mr. [redacted] entered into a JUMP! On Demand lease and received a Samsung Galaxy Note 5. It is important to note that on April 14, 2016, at Mr. [redacted] request, the Premium Handset Protection feature (“PHP”) was added to his mobile number ending in [redacted]. Furthermore, on April 14, 2016, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan offering with the purchase of two Samsung Gear VR accessories. Please be advised that customers returning equipment may be assessed a restocking fee at the time the return is processed. This fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at t-mobile.com. T-Mobile records confirm that on April 16, 2016, Mr. [redacted] returned the two Samsung Gear VR accessories. It is important to note that Mr. [redacted] was not assessed a restocking fee despite the above-mentioned Return Policy. It is important to note that currently Mr. [redacted] mobile number ending [redacted] has our Select Choice rate plan, Truly Unlimited Data with 14GB of mobile hotspot, and PHP for $82.00 plus tax monthly. Please note that upon receipt of Mr. [redacted] correspondence, the executive office called Mr. [redacted] on April 18, 2016, and were able to resolve his concern. While the Executive Office appreciates Mr. Mr. [redacted] business and his patience during resolution of this matter, we ask that our customers follow the appropriate path of resolution by contacting our Customer Care department first for any new issues. If Mr. [redacted] has any questions or concerns relating to our original discussion, he may send me an email at [redacted]@T-Mobile.com. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. William B[redacted] Executive Response

Complaint: [redacted]
I am rejecting this response because: When I changed my rate plan over to the T-Mobile one plan I was told that I would still be receiving my discount of 15% off my bill, and that my bill date was changing from its original date due to this. You can go back and listen to the recorded phone call on this where I made sure of this before hand. You guys are not consent on anything not to mention it should be notated in my account notes so my discount should still apply!
Sincerely,
[redacted]

September 22, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated September 13, 2015, regarding the above-referenced account. T-Mobile regrets to hear of Ms. [redacted] coverage and cancellation experience. Our records confirm that on February 7, 2015 Ms. [redacted] canceled her line of service ending in [redacted] when she ported the line to another service provider. It is important to note that as T-Mobile did not have a request to cancel the remaining line of service, the number ending in [redacted] remained active on the account and continued to incur service charges which T-Mobile considers valid and owed. On March 1, 2015 T-Mobile canceled the line of service ending in [redacted] at Ms. [redacted] request. However, upon review of the account and Ms. Strong’s, correspondence, T-Mobile has issued a credit of $86.06 to the above-referenced account bringing the account to a zero balance. In addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to 90 days for the credit report to be updated. T-Mobile regrets any inconvenience. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC. Sacny A[redacted] Executive Response

January 6, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated December 31, 2016, regarding the above-referenced account. T-Mobile regrets any concerns Mr. [redacted] experienced regarding equipment charges billed to his account. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’ contact with our Customer Care department. T-Mobile records indicate on October 20, 2016, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an LG V20 device. The EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active service. Mr. [redacted] can make additional payments at any time which will reduce the number of payments required or pay the total balance in full at any time. At the time of purchase, Mr. [redacted] was asked to make a down payment of $49.99 and pay the taxes on the full retail price, and agreed to a series of 24-monthly installments of $30.00. Please note that when a customer initiates an additional payment toward their EIP, the payment is posted to the account immediately while the associated charge to close the EIP does not appear until the end of the billing cycle. Please be advised that Mr. [redacted]’ account is billed in arrears, as such the monthly billing statements reflect services provided during the prior month. Mr. [redacted]’ October 21, 2016, billing statement was in the amount of $191.18 and consisted of monthly access charges, monthly equipment charges, and applicable taxes for the billing period from September 21, 2016, through October 20, 2016. On November 18, 2016, T-Mobile received a payment in the amount of $191.18. T-Mobile does not have record that we received a request for this payment to apply towards Mr. [redacted]’ LG V20 device EIP agreement and regret any confusion on this matter. Mr. [redacted]’ November 21, 2016, billing statement was in the amount of $178.42 and consisted of monthly access charges, monthly equipment charges, and applicable taxes for the billing period from October 21, 2016, through November 20, 2016. On December 9, 2016, Mr. [redacted] initiated a payment in the amount of $240.00 towards his LG V20 device EIP agreement. On December 18, 2016, T-Mobile received a payment in the amount of $178.00. These payments impacted the balance on the account in the amount of $178.42 and left a credit balance of $239.58. That same day, due to an inadvertent error, an additional payoff in the amount of $239.58 was initiated for Mr. [redacted]’ LG V20 device EIP agreement. Mr. [redacted]’ December 21, 2016, billing statement was in the amount of $647.60 and consisted of monthly access charges, monthly equipment charges, and applicable taxes for the billing period from November 21, 2016, through December 20, 2016, and the two LG V20 device EIP agreement payments. As Mr. [redacted]’ account carried a credit balance of $239.58, the amount appearing owed on his monthly billing statement was in the amount of $408.02. In an effort to amicably resolve this matter, T-Mobile issued an adjustment in the amount of $240.00. This adjustment impacted the account balance in the amount of $408.02 and leaves a remaining balance of $168.02. T-Mobile advised Mr. [redacted] that a response to your office will be completed prior to an updated billing statement being sent and he advised this was acceptable in lieu of an updated monthly billing statement. Mr. [redacted] was provided with the below number and extension for his records. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Jennifer G[redacted] Executive Response

February 1, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA  98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted]To Whom It May Concern:T-Mobile USA, Inc....

(“T-Mobile”) is in receipt of your correspondence January 25, 2018, regarding the above-referenced account.  T-Mobile regrets any inconvenience Mr. [redacted] has experienced regarding the payments on his account.  T-Mobile records confirm that Mr. [redacted] activated T-Mobile service on December 24, 2017, at which time he purchased four SIM starter Kits as well as four GO FLIP handsets.  Please note Mr. [redacted] did agree to and authorize a payment of $157.98 for the SIM Starter kits, shipping and handling, sales tax, and the down payment for the equipment installment plan (“EIP”) required for the GO FLIP devices.In an effort to amicably resolve this, T-Mobile reached out to Mr. [redacted] on January 29, 2018, and explained the above charges in detail to him.  Upon speaking to Mr. [redacted] he accepted this as resolution.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].Very truly yours,T-MOBILE USA, INC.Zachary S[redacted]Executive Response

June 24, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: *** ***
Your File No. ***
T-Mobile Account No. ***
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 17, 2017, regarding the above-referenced account. T-Mobile is pleased to report we have successfully resolved Ms. ***’s concerns to her satisfaction.
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms. *** may have encountered. T-Mobile appreciates the feedback Ms. *** has provided as it allows us to take the necessary steps to improve future customer experiences.
On April 26, 2017, Ms. *** activated the above reference T-Mobile account number. The account was billed each month for the current month of service with payments due on the 19th of each month. It is also important to note Ms. ***’s account was enrolled in AutoPay. AutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customer. Therefore, the first month’s payment was processed via AutoPay on May 17, 2017.
The same day this payment was processed, T-Mobile records indicate we were first notified that Ms. *** wished to cancel her account which was processed the same day; a refund request was also noted on the account. Please note that, customers with canceled accounts must wait 30 days for a refund to allow for any returned payments or late billables to be charged which resulted in the refund request not being processed. T-Mobile regrets any inconvenience this may have caused Ms. ***.
On June 21, 2017, T-Mobile’s Executive Response Team spoke with Ms. *** and processed the refund request at that time. The Executive Response Team also took the necessary steps to expedite the request and the refund is expected to appear in Ms. ***’s account within three business days from that date.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. ***.
Very truly yours,
T-MOBILE USA, INC.
Liana G***
Executive Response

[redacted]
April 17, 2018
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 5, 2018 regarding the above-referenced account.
T-Mobile regrets any concerns that Mr. [redacted] has experienced with regards to his handset. T-Mobile and other wireless carriers have created a database to block phones that have been lost, stolen or obtained fraudulently from being reactivated. A phone is blocked by adding its unique serial number or International Mobile Equipment Identifier (“IMEI”) to a global database and within 24 hours, the device will be blocked from use on T-Mobile’s and most other wireless carriers’ networks. T-Mobile introduced the blocking of IMEIs from our network in an effort to reduce the amount of handset fraud that occurs. By blocking the use of a handset that has not been paid in full at the time of activation, that has been considered lost in transit or that was reported as stolen, T-Mobile significantly reduces the number of handsets that have been acquired by fraudulent methods for sale via third-party auction sites or black-market outlets. Unfortunately, T-Mobile will not be able to have the device unlocked at this time. As such, it cannot be used on our network.
It is important to note that Mobile Device Unlocks are available to customers who meet our eligibility requirements. One of those requirements is that the handset needs to be paid off in full. T-Mobile offers our customers the convenience of a temporary unlock for traveling purposes for up to 30 days the handset will be locked again after the timeframe has expired.
Unfortunately, the handset is not eligible to have the IMEI block removed. Mr. [redacted] may contact the person from whom he purchased the handset from for more information. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. 341-7805.
Very truly yours,
T-MOBILE USA, INC.
Belen L[redacted]
Executive Response