T-Mobile Usa Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the response is correct.  I spoke with the gentleman and he was very respectful and apologetic.  But as of this date I have only a promise of a phone.  If I receive the promised phone and it works properly then this resolution is satisfactory to me. Sincerely, [redacted]

October 27, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”)...

is in receipt of your correspondence dated October 21, 2016, regarding the above-referenced account. T-Mobile regrets Ms. [redacted]’s concerns regarding a Signal Booster. The T-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their home. We do regret that Ms. [redacted] did not see any improvements in her coverage after obtaining a T-Mobile Signal Booster. Please note that the Signal Boosters are T-Mobile owned devices. They are provided to our customers with a $25.00 deposit paid at the time of issuance. However, if not returned upon cancelation of service, there is a $289.00 non-return fee that is assessed to the account. T-Mobile records indicate on March 25, 2015, Ms. [redacted] was sent the coverage device. Furthermore on October 5, 2016, Ms. [redacted] elected to cancel her T-Mobile account at which time she was given 30-days to return her T-Mobile Signal Booster. We do regret if Ms. [redacted] was misinformed about the Signal Booster not needing to be returned to T-Mobile. As Ms. [redacted] has discarded the equipment, she will be assessed a non-return fee of $289.00 which will be applied to her T-Mobile account after 30-days of cancelation. However in an effort to amicably resolve this matter, T-Mobile has agreed to follow up November 8, 2016, and credit the non-return fee once assessed to Ms. [redacted]’s account. Please note the fee will be applied after 30-days of cancelation from October 5, 2016. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Martin G[redacted] Executive Response

October 12, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 29, 2017, regarding the above-referenced account.  Please be advised that T-Mobile has made several attempts to contact Ms. [redacted] at the number and e-mail address provided which have proven unsuccessful.  As such, we will make every effort to address her concerns within this letter.   T-Mobile regrets any billing concerns Ms. [redacted] has experienced.  Our records indicate Ms. [redacted] started service on August 23, 2017, with four lines of service and selected our T-Mobile ONE Taxes Included rate plan for $130.00 for the first two lines and $25.00 per additional line of services.  Please note that customers that are subscribed to our T-Mobile ONE rate plan, and choose to enroll in our free-of-charge AutoPay feature are eligible to receive a $5.00 credit per month, per line of service.  It is important to note that Ms. [redacted] did not enroll in AutoPay at this time.  Further, Ms. [redacted] initiated a lease of four LG K20 Plus handsets and agreed to 18 monthly payments of $8.00 and a purchase option price of $31.99 per handset.   Accordingly, Ms. [redacted] was sent a billing statement dated August 23, 2017, in the amount of $214.84 which consisted of monthly recurring charges for services from August 24, 2017, through September 23, 2017, with an associated due date of September 16, 2017.   As T-Mobile did note receive payment by the associated due date, Ms. [redacted]’s account was suspended for non-payment on September 23, 2017.  Following a conversation with our Customer Care the same day, T-Mobile restored Ms. [redacted]’s account, with payment arrangements of $194.50 to be paid on September 28, 2017.  Please note that Ms. [redacted] provided a payment method in which to complete the payment arrangement, and she also enrolled in our AutoPay feature at this time.  Please note, however, that as stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed.  Accordingly, Ms. [redacted]’s account was billed four restore from suspend fees plus applicable taxes.   In an effort resolve Ms. [redacted]’s concerns, on September 30, 2017, T-Mobile issued a credit of $20.00 for the AutoPay feature that was not enrolled at the time of activation.  Additionally, T-Mobile issued a credit of $94.56 for the four resort from suspend fees billed to the account.  As an additional courtesy, T-Mobile issued a credit of $5.30 for the billed late fee associated with Ms. [redacted]’s late payment.    As of the date of this letter, Ms. [redacted]’s account reflects a balance of $215.18 which consists of billed monthly recurring charges for services from September 24, 2017, through October 23, 2017, as well the restore from suspend fees and associated credits.  The balance is scheduled to charge to Ms. [redacted]’s provided AutoPay payment method on October 14, 2017.  T-Mobile regrets any inconvenience to Ms. [redacted], and we appreciate the opportunity to address her concerns.   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Ronnie A[redacted] Executive Response

April 12, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Prepaid No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated April 6, 2016, regarding the above-referenced prepaid number. T-Mobile is pleased to advise that we have contacted Ms. [redacted] and resolved the matter to her satisfaction. T-Mobile is sorry to hear of any concerns Ms. [redacted] had regarding her experience at our retail location. Although T-Mobile and T-Mobile third-party retail locations may charge a fee to non-T-Mobile customers for in-store data transfer services, it is important to note that this fee would not apply to Ms. [redacted] as she is a T-Mobile Pay In Advance customer. Furthermore, please be assured that T-Mobile takes allegations of employee misconduct very seriously. We make every effort to be professional and courteous to our customers. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s visit to our retail location. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Brandon M[redacted] Executive Response

August 26, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated August 19, 2015, regarding the above-referenced account. Mr. [redacted] has confirmed that the issue has been resolved to her satisfaction. T-Mobile regrets any inconvenience Ms. [redacted] has experienced in regards to the Contract Freedom promotion. Ms. [redacted] took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6 handset and accepted a $326.00 trade-in credit for her [redacted] Apple iPhone 6 handset. The trade-in credit totaling $326.00 was applied as followings: the amount of $309.30 was applied toward the account as a bill credit and the amount of $16.70 was applied toward the purchase of the new handset at the time of activation. Unfortunately, the billing statements Ms. [redacted] submitted on switch2t-mobile.com only included the early termination fees assessed by the her previous service provider and did not include a $595.76 EIP balance for the Apple iPhone 6 handset; therefore, the submissions were denied. In an effort to amicably resolve Ms. [redacted] concern, on August 21, 2015, T-Mobile agreed to issue reimbursement totaling $269.76, which is the remaining equipment installment balance for the Apple iPhone 6 handset less the above mentioned trade-in credit of $326.00. Ms. [redacted] can expect to receive the prepaid reimbursement card within eight weeks from the date of this letter. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC. Cindy M[redacted] Executive Response

November 28, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Prepaid No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated November 24, 2016, regarding the above-referenced account. T-Mobile is pleased to inform you that we spoke with Ms. [redacted] and she confirmed that her concerns have been resolved to her satisfaction. In Ms. [redacted]’s letter to your office, she indicates that she is not able to use service with her handset in or around her home. We regret any coverage issues Ms. [redacted] has experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors, such as: network changes, traffic volume, service outages, technical limitations, signal strength, equipment, terrain, structures, foliage, weather, and other conditions that may interfere with actual service, quality, and availability. T-Mobile has reviewed the coverage surrounding Ms. [redacted]’s address and verified that she resides in a satisfactory, outdoor only coverage area. As such, Ms. [redacted] may have issues utilizing her service in this area. Please be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” Nevertheless, in an effort to amicably resolve this issue, T-Mobile has refunded Ms. [redacted]’s prepaid balance of $146.26 back to her at the address provided in her correspondence to your office with a prepaid debit card. T-Mobile has debited Ms. [redacted]’s prepaid account in the amount of $146.26, reducing the balance to zero. Ms. [redacted]’s prepaid account remains active with a zero balance and will remain so for 30 days. As such, if Ms. [redacted] would like to transfer her number to another carrier, she must do so within the next 30 days. Ms. [redacted] can expect to receive the prepaid debit card by mail within 7 to 10 business days. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Brian W[redacted] Executive Response

September 14, 2015
FILED ELECTRONICALLY
 
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA  98327
 
           ...

Re:      [redacted]
                        Your File No. [redacted]
                        T-Mobile Account No. [redacted]
 
To Whom It May Concern:
 
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 6, 2015, regarding the above-referenced account.
 
T-Mobile regrets Mr. [redacted]’ experience regarding the return of a Samsung Galaxy Note 5 handset.  T-Mobile makes every effort to provide complete and accurate information to our customers on every interaction. 
 
T-Mobile records confirm that Mr. [redacted] purchased a Samsung Galaxy Note 5 handset, on August 21, 2015, with an Equipment Installment Plan (EIP).  Mr. [redacted] was asked to make a down payment in the amount of $54.00, assessed taxes totaling $47.95 and agreed to a series of 24 monthly installments in the amount of $26.92.
 
T-Mobile provided a 14 day return period which allowed Mr. [redacted] to use the equipment to see if it meets his needs.  If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase.
 
In an effort to resolve this matter amicably, T-Mobile has agreed to accept the Samsung Galaxy Note 5 handset outside of the return period.  In exchange, T-Mobile agrees to credit the account $54.00 for the down payment, $47.95 for the taxes and any equipment installments charged for the Samsung Galaxy Note 5 handset.  In addition, the remaining EIP installments will be canceled. 
 
On September 12, 2015, Mr. [redacted] completed an order for an Apple iPhone 6S handset on an EIP.  The handset is currently on a backordered status and the down payment of $54.00 and taxes of $44.52 will be offset by the account credits applied for the Samsung Galaxy Note 5 handset, once the handset is shipped. 
 
Mr. [redacted] may return the Samsung Galaxy Note 5 handset directly to my attention at:
 
Executive Response
Attention: Pancho Q*
P.O. Box [redacted]
Albuquerque, NM 87176
 
T-Mobile recommends that Mr. [redacted] requests a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to us.  We ask that Mr. [redacted] please include the handset, battery, charger, stylus and his account information within the box to ensure that he receives the proper credit upon receipt of the handset.  Please be advised if the full kit is not returned, restocking fees of $20.00 for the charger and stylus will be deducted from the credit offered above.  Please be advised that if our final examination of the handset indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the handset will be returned to Mr. [redacted] and the EIP balance will then be considered valid and owed.  T-Mobile regrets any inconvenience to Mr. [redacted]. 
 
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
 
Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at [redacted]
 
 
Very truly yours,
 
T-MOBILE USA, INC.
 
Pancho Q*
Executive Response

January 31, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA  98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted]To Whom It May Concern:T-Mobile USA, Inc....

(“T-Mobile”) is in receipt of your correspondence January 20, 2018, regarding the above-referenced account.  Please be advised that we have made attempts to contact [redacted], which have proven unsuccessful.  As such, T-Mobile will make every effort to address [redacted]’s concerns within this letter.  T-Mobile regrets any collection concerns [redacted] has experienced.  T-Mobile records indicate that [redacted] cancelled her account on December 2, 2017, when she performed a Change of Responsibility.  A Change of Responsibility is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or business.  It is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new account. The final billing statement issued on December 24, 2017, reflected a balance of $93.61 due by January 2, 2018, and consisted of monthly access charges from October 24, 2017, through December 2, 2017, and applicable tax. As payment was not received timely, on January 12, 2018, [redacted]’s account was transferred to Receivables Performance Management, a third-party collection agency.  At that time a collection fee in the amount of $23.40 was assessed to the account.  In an effort to amicably resolve this matter, on January 23, 2018, T-Mobile issued a credit in the amount of $117.01 to [redacted]’s account for monthly access charges from October 24, 2017, through December 2, 2017, collection fee and applicable tax. T-Mobile has removed the account from third-party collections and requested the collection agency to delete any negative information reported to the credit bureaus regarding this debt.  Please note that it may take up to 90 days for [redacted]’s credit report to reflect the change.  Please be advised that on January 27, 2018, a payment in the amount of $93.61 was remitted to the account.  As a result on January 30, 2018, T-Mobile transferred the credit balance of $93.61 to [redacted]’s husbands account number [redacted].  Mr. [redacted]’s account currently remains closed with a zero balance.  T-Mobile regrets any inconvenience to [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].Very truly yours,T-MOBILE USA, INC.William B[redacted]Executive Response

May 20, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated May 18, 2016 regarding the above-referenced account. We are pleased to inform you that T-Mobile has resolved Mr. [redacted]’s concerns to his satisfaction. T-Mobile regrets any concerns Mr. [redacted] experienced with his recent handset upgrade and trade-in. Our records indicate that, based on the model handset device, the trade-in value for an Apple iPhone 5s device in good condition would have been $58.00. Unfortunately, T-Mobile could not locate any records indicating Mr. [redacted] was offered $100.00 for the device he traded in. After further research, we could not find any records indicating Mr. [redacted] traded in a device which is why there was never a trade-in credit provided to him. However, on May 17, 2016 T-Mobile applied a credit of $60.00 to Mr. [redacted]’s account as a courtesy in an effort to address his concerns. Nonetheless, in an effort to resolve Mr. [redacted]’s concerns, on May 19, 2016 T-Mobile applied an additional credit of $60.00 to his account. This credit of $60.00 along with the previously applied credit of $60.00 on May 17, 2016 completes a total of $120.00. Mr. [redacted] accepted the credits as resolution to his concerns and his account remains active with a credit balance of $60.00. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Sal O[redacted] Executive Response

December 23, 2016
 
FILED ELECTRONICALLY
 
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA  98327
 
           ...

Re:      [redacted]
                        Your File No. [redacted]
                        T-Mobile Account No. [redacted]
 
To Whom It May Concern:
 
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated December 22, 2016 regarding the above-referenced account. 
 
T-Mobile regrets that Ms. [redacted] has chosen another wireless service provider and that there are still concerns on the account.  T-Mobile records confirm that Ms. [redacted] canceled her account on October 27, 2016.  As shared in our previous correspondence, Ms. [redacted]’s billing cycle ran from the 24th of one month to the 23rd of the following month.  Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle.  Accordingly, Ms. [redacted] was billed through November 23, 2016.  As such, it remains T-Mobile’s position that the charges are valid and owed.
 
However, in an effort to amicably resolve the matter, on December 23, 2016, we have credited the final balance of $21.31.  The account remains closed with a zero balance.  As an additional gesture of goodwill, we have also refunded Ms. [redacted]’s payment received on November 14, 2016, for $112.06.  Ms. [redacted] should allow one to three business days to receive her refund.  We regret any inconvenience to Ms. [redacted]. 
 
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
 
Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
 
 
Very truly yours,
 
T-MOBILE USA, INC.
 
David T[redacted]
Executive Response

April 11, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]. [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced account. T-Mobile is pleased to advise that we have contacted Mr. [redacted] and resolved the matter to his satisfaction.
T-Mobile regrets any concerns Mr. [redacted] experienced regarding his participation in T-Mobile’s Carrier Freedom promotional offer. Please be advised that there are several eligibility requirements for both the early termination fee reimbursement and the equipment installment reimbursement. Records confirm that Mr. [redacted] did not transfer his mobile number to T-Mobile from his previous service provider. As such, he did not meet the eligibility requirements for the above-referenced offer.
Nevertheless, in an effort to amicably resolve the matter and upon speaking to Mr. [redacted], on April 11, 2017, T-Mobile agreed to offer a 30-day period in which Mr. [redacted] may send his device trade-in and a copy of his final itemized billing statement from his previous service provider, which clearly reflects his qualifying cancellation fees, to me at the following:
T-Mobile USA, Inc.
Attn: [redacted] c/o Executive Response
1201 Menaul Blvd. NE
Albuquerque, NM 87107
Upon receipt of Mr. [redacted]’s equipment, in an acceptable condition, T-Mobile agrees to submit for a prepaid debit card to be sent to Mr. [redacted] in the amount of his qualifying cancellation expenses. T-Mobile recommends that Mr. [redacted] request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to us. Please be advised that if our final examination of the handsets indicates that they have sustained either physical or liquid damage that would void the Limited Warranty, the handsets will be returned to Mr. [redacted] and this offer will be considered null and void. It is important to note, Mr. [redacted] must have the equipment post marked for return no later than 30 days from the date of this letter in order to take advantage of this offer.
Pursuant to conversation, Mr. [redacted] confirmed the matter is resolved and he has no further concerns. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
[redacted] Executive Response

September 3, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
[redacted]
[redacted]
To Whom It May Concern:
T-Mobile USA,...

Inc. (“T-Mobile”) is in receipt of your correspondence dated September 1, 2017, regarding the above-referenced account. We are pleased to report that Mr. [redacted]’s concerns have been addressed and resolved to his satisfaction.
T-Mobile regrets any inconvenience that Mr. [redacted] has experienced regarding our 2017 Q3 Samsung Tablet Bundle promotional offer. We appreciate the opportunity to respond to this matter.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s contact with our retail location.
Please be advised that from August 9, 2017, through August 31, 2017, T-Mobile offered the 2017 Q3 Samsung Tablet Bundle promotional offer. Please be advised that this promotional offer provided customers like Mr. [redacted] a Samsung Tab E tablet free of charge after monthly Equipment Installment Plan (“EIP”) credits. In order to qualify for this promotion, customers were required to have purchased a new Samsung Galaxy S8 or S8+ handset on EIP, and activate a Mobile Internet (“MI”) line of service with a minimum of a 2GB monthly data plan.
Upon review of Mr. [redacted]’s account, our records reflect that on August 28, 2017, Mr. [redacted] purchased a Samsung Galaxy S8 handset via our EIP offering. Furthermore, our records reflect that Mr. [redacted] activated a MI line of service on our 2GB rate plan and purchased a Samsung Tab E tablet via our EIP. Please note that Mr. [redacted]’s EIP for his tablet will bill $10.00 per month for the following 24 months.
With further review of Mr. [redacted]’s account, T-Mobile has confirmed that his EIP purchase and selected rate plan have qualified him to participate in our 2017 Q3 Samsung Tablet Bundle promotional offer. As such, Mr. [redacted]’s monthly bill will include a $10.00 EIP charge for his tablet, and will also receive a $10.00 EIP promotional credit thereby making the tablet free of charge.
In Mr. [redacted]’s letter to your office he stated that he was charged for taxes and a SIM starter kit for his tablet. Please be advised that pursuant to the terms of our EIP, should a customer participate in our EIP they are required to remit payment for the taxes on the full retail cost of the device. Additionally, a SIM starter fee was assessed at the time of activation so that Mr. [redacted]’s tablet is able to connect to our network and utilize the 2GB data plan.
Please be advised that on September 3, 2017, T-Mobile contacted Mr. [redacted] regarding his concerns and advised him that his above EIP purchase was enrolled in our 2017 Q3 Samsung Tablet Bundle promotional offering and so long as he maintains at least a 2GB data plan for his MI line of service, he will receive a monthly credit to absolve the tablet’s EIP impact. Please note that Mr. [redacted] accepted this as a resolution to his concerns.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted]

February 12, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated February 1, 2017, regarding the above-referenced account. We have made several attempts to reach Mr. [redacted], which have proven unsuccessful. Therefore, we will attempt to address Mr. [redacted]’s concerns within this response. We regret any concerns Mr. [redacted] has experienced regarding T-Mobile’s Black Friday Apple iPhone promotional offer. From November 24, 2016, through November 27, 2016, eligible customers who were subscribed to the T-Mobile ONE or a qualifying Simple Choice Unlimited rate plan with unlimited data, and who traded in a qualifying fully owned Apple, Samsung, or LG phone from any carrier were able to get the iPhone 7, iPhone 7 Plus, iPhone 6s, or iPhone 6s Plus free of charge after monthly bill credits. Additionally, we regret any concerns experienced by Mr. [redacted] related to T-Mobile’s 2016 Magenta Port-In offer. From November 24, 2016, through December 21, 2016, for a limited time, customers were able to trade-in their old device and port-in to T-Mobile ONE or a qualifying Simple Choice Unlimited rate plan in order to receive a $200.00 prepaid MasterCard per eligible line. T-Mobile records confirm that on December 3, 2016, Mr. [redacted] purchased two iPhone 7 Plus handsets through our Equipment Installment Plan ("EIP") program wherein he was required to remit a down payment in the amount of $299.98 plus tax on the full retail price, and agreed to 24 monthly installments in the amount of $60.00. According to our records, on January 31, 2017, in an effort to resolve the matter, T-Mobile applied a credit in the amount of $400.00 toward Mr. [redacted]’s account for the value of the 2016 Magenta Port-In offer. Please be advised that based on our investigation, T-Mobile has not received Mr. [redacted]’s device trade-in and is therefore ineligible for the Black Friday Apple iPhone promotional offer. Nevertheless, in a continued effort to amicably resolve the matter, T-Mobile is willing to offer to apply an account credit in the amount of $599.98 for the value of the Black Friday Apple promotional offer. Mr. [redacted] may contact me at the number provided below within 14 days from the date of this letter in order to accept our offer. We regret any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Brandon M[redacted] Executive Response

June 1, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA,...

Inc. (“T-Mobile”) is in receipt of your correspondence dated May 24, 2017, regarding the above-referenced account. Please be advised that we have attempted to contact Mr. [redacted], which has proven unsuccessful. As such, T-Mobile will make every effort to address Mr. [redacted]’s concerns within this letter.
T-Mobile regrets any concerns Mr. [redacted] experienced in regards to the 2016 Friends and Family 2 Lines On Us and Apple iPhone 7 Trade Up promotional offers. T-Mobile records confirm that on November 20, 2016, Mr. [redacted] activated a fifth voice line of service ending in [redacted]. From November 18, 2016, through November 22, 2016, T-Mobile offered the 2016 Friends and Family 2 lines On Us to new or existing customers who activated two new lines of service on a T-Mobile ONE or a qualifying Simple Choice rate plan. Those who took advantage of this offer were eligible to receive the two new lines at no cost after automatic monthly bill credits.
Regretfully, Mr. [redacted]’s account has not received the monthly bill credit of $10.00, making the line ending in [redacted] no cost. Therefore, in an effort to resolve the matter, on June 1, 2017, T-Mobile enrolled Mr. [redacted]’s account in the promotional offer and applied a credit of $50.00 to Mr. [redacted]’s account for the billing cycle charges for the line ending in [redacted] from November 20, 2016, through May 18, 2017.
T-Mobile records confirm that on September 9, 2016, Mr. [redacted] qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of and Apple iPhone 7 Black 32GB handset and Apple iPhone 7 Rose Gold 32GB handset. Mr. [redacted] was not required to remit a down payment and then agreed to a series of 24-monthly installments of $27.09 per handset.
At the time of purchase, T-Mobile was offering the Apple iPhone 7 Trade-Up offer. As part of this offer, new and existing postpaid customers who traded-in their fully paid off Apple iPhone 6 handset, from any carrier, could receive a new Apple iPhone 7 32GB handset for free, after bill credits, when purchased on EIP. Customers who purchased an Apple iPhone 7 32GB handset and traded-in their fully paid off Apple iPhone 5s handset from any carrier would receive the handset at $250.00, after bill credits, when purchased on EIP.
In review of the account, Mr. [redacted]’s account is receiving a monthly bill credit of $9.63 for the Apple iPhone 7 Rose Gold 32GB handset. As this monthly bill credit should total $14.25 per month, on May 31, 2017, T-Mobile applied a credit of $110.88 to Mr. [redacted]’s account for the total difference in the monthly bill credit over a 24-month term.
Additionally, Mr. [redacted]’s traded-in device qualified to receive a credit of $165.00 for his Apple iPhone 6 handset and a monthly bill credit of $20.21 for 24-months, totaling $649.99. Unfortunately, the credits did not apply to Mr. [redacted]’s account. Therefore, on May 31, 2017, T-Mobile applied a credit of $406.18 toward Mr. [redacted]’s remaining EIP balance for the handset and $243.81 for the monthly EIP charges already billed to Mr. [redacted]’s account since the date of purchase.
As Mr. [redacted]’s account reflected a balance owed of $111.15 for the May 19, 2017, billing statement, the credits brought the account balance to a credit of $266.45. Should Mr. [redacted] wish to discuss the matter further, he may contact me directly at the number listed below.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Diana J[redacted] Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will accept the conditions that are before. However, if T-Mobile does not follow through on their promises, I will reopen a case.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If for any reason the collection activity is not removed within the 90 day period, The Revdex.com and Tmobile will be contacted again.Sincerely, [redacted]

Revdex.com:T-mobile called me today.  Mr. Dave T[redacted] called me and the issue is resolved.  They paid the balance directly into  my bank account and I am satisfied.  I appreciate your help on this matter, thank you.  
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I signed up with T-Mobile for a prepaid monthly charges of $300.00. They billed me higher than that so I switched to [redacted] ([redacted] bills me the same amount every month).  Their explanation is different than mine.  T-Mobile's representative called me to resolve this complaint by deleting the amount they are currently billing me as outstanding and unlocking my two devices.  I accepted that offer.  So this complaint is officially resolved.
Sincerely,[redacted]

Complaint: [redacted]
Hi [redacted], 
 
Thank you for your response. I checked the tracking number for the letter I sent and it looks like it was delivered and available on December 16, 2016 at 6:30AM. I have added the USPS tracking sheet for your confirmation. Attached in this email is the contents of the envelope I sent to the Revdex.com on December 9th, 2016 in response to your letter dated December 2nd 2016. T-Mobile notified the Revdex.com on December 1, 2016 claiming that they "attempted to reach [me] without success." As you can see from the attached voicemail transcripts, I did respond to T-Mobile. I returned Ms. Ally Y[redacted] call and sent a responding email on December 1st, 2016 (see attached documents). I understand that this matter could be resolved with a refund from T-Mobile but Ms. Y[redacted] has not responded to my December 1, 2016 email. For the record, as of this email, I still have not received any contact from T-Mobile despite her voicemail stating that she would let the Revdex.com "know we're going to continue to work with you...". 
 
I would greatly appreciate if the Revdex.com would reopen my case and possibly advocate on my behalf for some kind of resolve with T-Mobile. 
 
If there is any additional information I can provide or if something needs further clarification, please let me know. I can be reached by email or the phone number listed below. Thank you so much for your time in this matter. I truly appreciate it. 
 
Happy Holidays, 
 
[redacted]
[redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Tell us why here...
June 5, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]. [redacted] Your File No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc....

(“T-Mobile”) is in receipt of your correspondence dated May 22, 2017, regarding the above-referenced file number. T-Mobile is pleased to inform you that upon speaking with Ms. [redacted], she confirmed that her concerns have been resolved to her satisfaction.
T-Mobile regrets any inconvenience Ms. [redacted] may have experienced. Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. T-Mobile has completed its investigation of this matter and we have been unable to substantiate the allegation of fraud. A review of the account indicates that billing statements were sent to the address on file but that the complainant is not a T-Mobile customer.
Investigation of this issue has confirmed that [redacted]. [redacted] is not an authorized user or a Billing Responsible Party on any T-Mobile account; as such, we will not be providing any account information to Ms. [redacted] regarding any T-Mobile account.
Upon speaking with Ms. [redacted] on May 30, 2017, it was confirmed, with the information she provided, that she is not currently a T-Mobile account holder. Therefore, should Ms. [redacted] receive any additional billing statement regarding the disputed account, we suggest that she return the item to sender. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Carlos Tellez
Executive Response