T-Mobile Usa Inc

January 4, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern:...

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated December 27, 2016, regarding Mr. [redacted] concerns. Please be advised T-Mobile records indicate that [redacted]. [redacted] is not an authorized person on the account referenced in his letter. However, we contacted the account holder [redacted] and received his permission to speak to [redacted] regarding this matter. T-Mobile regrets any concerns that Mr. [redacted] has regarding our Carrier Freedom reimbursement offer whereby not only are early termination fees reimbursed, but also accelerated equipment installment balances up to $650.00 per device. Please note there are several eligibility requirements for both the early termination fee reimbursement and the equipment installment reimbursement. The most important provision of the equipment reimbursement is that the reimbursed amount paid out after activation is an amount equal to the total accelerated equipment balance (up to $650.00) minus the amount provided by T-Mobile at activation as a trade-in credit for the device. Customers are advised to submit their detailed final billing statement online at www.switch2t-mobile.com within 60 days of activation of their T-Mobile account. T-Mobile records indicate we never received a final [redacted] bill itemizing any contract fees or equipment fees. As such a reimbursement was not provided. On January 2, 2017, we spoke with Mr. [redacted] and advised that as this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collection activity. However, as a courtesy to Mr. [redacted] we advised if he could provide his itemized final [redacted] bill detailing the contract fees for numbers he transferred to T-Mobile we would provide a reimbursement via prepaid Master Card for up to $350.00 per line for contract fees. The requested documents can be faxed to my attention at 505-998-3796 or via U.S. Mail at P.O. Box 37380, Albuquerque, NM 87176. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 1-877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Daniel R[redacted] Executive Response

I spoke with Diana and she was very understanding of the situation and I appreciate and value her ability to help and make sure that although the device was pre-owned I was guaranteed to have a good device, and not one that contained off factory parts that Apple could not take responsibility in fixing.
I am grateful for her prompt response and I value a company willing to aid customers when things beyond either party's control go wrong.
Thank you Diana J[redacted] you were wonderful
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

December 16, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Prepaid No. XXX-XXX-[redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated December 10, 2016, regarding the above-referenced prepaid number. We regret any concerns Mr. [redacted] may have experienced regarding his T-Mobile prepaid account and we appreciate the opportunity to review and address her concerns. T-Mobile is always working to improve its coverage, and we regret any service issues that Mr. [redacted] may have experienced. Please be advised that T-Mobile continues to with network modernization to enhance our customer’s experience. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors that may interfere with actual service, quality, and availability. T-Mobile records indicate that Mr. [redacted] subscribes to our Simply Prepaid with 3GB of Data rate plan for $40.00 per 30 day calendar period. The rate plan offers unlimited nationwide minutes, domestic messaging and on network data usage, with the first three GB’s at up to 4G/LTE speeds. Data features providing increasing allotments of high speed data may be added for an additional cost. Please be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Prepaid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” T-Mobile records indicate that Mr. [redacted]’s current prepaid service is paid up through December 22, 2016, and his account reflects a balance in the amount of $117.40. On December 13, 2016, T-Mobile spoke with Mr. [redacted] and advised of the above. Nevertheless even though prepaid service is not refundable, as courtesy T-Mobile offered refund Mr. [redacted] the balance in the amount of $117.40. Please be advised that Mr. [redacted] declined the offer as he was to certain if he would like to continue with the service. T-Mobile advised Mr. [redacted] that on December 23, 2016, he will be charged for an additional 30 day period; however, should he change his mind and would like to take advantage of T-Mobile’s offer he may contact me directly at the phone number listed below within 30 days from the date of this correspondence to assist with a refund of any remaining balance. Mr. [redacted]’s accepted this as a resolution and did not have any further concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Robert R[redacted] Executive Response

October 25, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]
                        [redacted]
                        [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated October 12, 2017, regarding the above-referenced account.  T-Mobile is pleased to report Mr. [redacted] concerns have been resolved to his satisfaction.   We regret any inconvenience Mr. [redacted] experienced regarding his warranty replacement and interaction with Customer Care.  Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact.  We also make every effort to provide complete and accurate information to our customers.  We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted] contact with our Customer Care team.   T-Mobile records reflect that Mr. [redacted] purchased a Samsung Galaxy S7 handset on March 13, 2016.  By purchasing T-Mobile equipment, Mr. [redacted] received a one-year Limited Warranty provided by the manufacturer of his device. Upon review of Mr. [redacted] account, this warranty has been extended as he subscribes to the optional JUMP! feature. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage.    On October 13, 2017, T-Mobile spoke with Mr. [redacted] and confirmed his Samsung Galaxy S7 handset had a cracked screen, making the device ineligible for a warranty replacement.  In an effort to amicably resolve Mr. [redacted] concerns, T-Mobile applied a credit in the amount of $175.00 to his account to offset the insurance deductible he would pay for a replacement.  This left Mr. [redacted] with an account balance of $68.46. Mr. [redacted] was satisfied with this resolution.  We regret any inconvenience to Mr. [redacted].   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Ms. Aida was very helpful in resolving the issue I had with my account. PLEASE note that I DID NOT activate the additional  three numbers to my previous account as stated in t-mobile's response. Rather I requested that my previous account be discontinued and chose a new family plan. Unfortunately, the customer rep. instead did a roll-over which jacked up my bill. I just want to correct some statements made in their response that I had added three phones to my account and later on changed to a family plan. That is NOT true.However, I'm very pleased with how Ms. Aida resolved the issue that I raised. I appreciate all the efforts made in trying to resolve this and I'm very pleased with the outcome.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Ms. Jennifer had personally called me and promised to credit my previous bill which was $339.92.I haven't seen the credit yet, I think it will be in the next billing cycle. But I trust that T-mobile will keep their promise. I want to thank Revdex.com and T-mobile to help resolve this complaint.
Sincerely,
[redacted]

June 5, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 24, 2017, regarding the above-referenced account. T-Mobile is pleased to advise that we have contacted Ms. [redacted] and resolved the matter to her satisfaction.
T-Mobile regrets any concerns Ms. [redacted] has experienced regarding a missing payment on her account. T-Mobile records confirm that, on January 30, 2016, Ms. [redacted] entered into a JUMP! On Demand ("JOD") lease for a Samsung Grand Prime handset wherein she agreed to 18 monthly lease payments in the amount of $9.50.
Based on our investigation of Ms. [redacted]’s account records and her correspondence to your agency, on May 23, 2017, T-Mobile located Ms. [redacted]’s missing payment in the amount of $149.99, which was originally submitted, on April 3, 2016. At that time, in an effort to amicably resolve the matter, the payment was posted to Ms. [redacted]’s account. Ms. [redacted]’s account remains active with a zero balance. Additionally, Ms. [redacted]’s above-referenced JOD lease will continue to bill in monthly installments per the original lease agreement.
Upon speaking to Ms. [redacted], on May 30, 2017, she confirmed the matter has been resolved and she has no further concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s contact with our Customer Care. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Brandon M[redacted]
Executive Response

March 20, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated March 8, 2017, regarding the above-referenced account. Please be advised that we have made several attempts to contact [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address [redacted]’s concerns within this letter.
We regret [redacted]’s concerns regarding the final account balance. In [redacted]’s correspondence to your office, they indicate being provided an offer by T-Mobile to accept one final payment in the amount of $100.00 with the remaining balance of $173.30 to be waived in full to return the account to a zero balance. Upon review of our records however, T-Mobile is unable to conclusively determine or substantiate this offer, as our position that the final account balance of $173.30 is valid and owed.
Nevertheless, as T-Mobile records confirm [redacted] remitted payment on March 9, 2017, in the amount of $100.00, as a courtesy T-Mobile will honor the claimed offer and applied an account credit of the remaining difference of $73.30. This credit brings the account to a zero balance, subsequently preventing any further collection activity.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during [redacted]’s recent contact with our Customer Care.

Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Kimo C[redacted]
Executive Response

September 12, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated August 30, 2017, regarding the above-referenced file number. Please be advised that we have made attempts to contact Ms. [redacted]’ at the number provided within the correspondence, which have proven unsuccessful.
Unfortunately, T-Mobile was unable to locate an active T-Mobile account with the information Ms. [redacted] provided and as such, we were unable to complete our investigation. However, upon researching the phone number that Ms. [redacted] provided as a call back number on her correspondence to your office, confirm this number to be a MetroPCS number.
Please be advised on May 1, 2013, T-Mobile combined with MetroPCS, providing our customers with more options. However it is important to note that T-Mobile and MetroPCS continue to operate as separate brands and accordingly, MetroPCS is continuing to handle all complaints directed under this brand. As such, T-Mobile requests that this complaint be directed to MetroPCS at P.O. Box 601119 Dallas, TX 75360.
Furthermore, should Ms. [redacted] require our assistance to further review a T-Mobile account, she may contact me at the number below if she wishes to discuss the matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Mercedes V[redacted] Executive Response

January 7, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated December 30, 2015 regarding the above-referenced account. We regret any misunderstanding Mr. [redacted] experienced with regards to his account. Our records indicate on November 24, 2015, Mr. [redacted] visited a retail location and took advantage of our “free tablet on us” promotion. During this promotion, if customers activated a new mobile internet line of service on a qualifying rate plan, they received the Alcatel Pixi7 tablet. Customers like Mr. [redacted] would need to sign the installment plan in which he agreed to be billed $7.00 per month for the tablet; however, a $7.00 credit would be applied monthly to the account to make the tablet free. Mr. [redacted] was advised that the line would need to remain open for the 24 months in order for the credit to be applied. Please note the additional line was billed at $20.00 per month which is the selected rate plan for the line of service and is not a charge for the tablet. Upon speaking to Mr. [redacted] on January 4, 2016, he expressed his concern with the additional charges. Therefore, although it is outside the allotted return period provided to Mr. [redacted], in an effort to amicably resolve this matter, T-Mobile will allow Mr. [redacted] to return his tablet directly to my attention within 30 days of the date of this letter at: [redacted] Upon receipt of the tablet, T-Mobile will cancel out and remove the Equipment Installment Plan (EIP) for the tablet. Additionally, T-Mobile canceled the additional line of service and applied a $20.00 credit to Mr. [redacted]’s account for one month of service. T-Mobile recommends that Mr. [redacted] return the handset via a traceable carrier and request a tracking number when shipping. We request that Mr. [redacted] include his account information along with the device to ensure proper account credit. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Mercedes B[redacted] Executive Response

Complaint: [redacted]I am rejecting this response because: t-Mobile have still had to pay don't trade in for the device and being that I've been taking so long for rising have now send me a $1600.58 and change bill for the devices dad was straight in at the purchasing time. I was told by T-Mobile duckpin man was going to be taken over by T-Mobile T-Mobile did not send any 800 and change  to [redacted] wireless, so from the end of December when I have switchover up until now for rising then adding up got for rising been adding up got  added up the payment from that time off until now I've done no more T-Mobile send that device payment to [redacted] does not have it on record and it was not getting to me a bit would like dating call [redacted] themselves  or I can go if you want to do stores and call [redacted] with them because the device that was traded it to T-Mobile to take over the payments have not been paid for thank you very much God blessSincerely,[redacted]

April 11, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 5, 2017, regarding the above-referenced account.
T-Mobile regrets Mr. [redacted]’s concerns with regards to lease issues for his handsets. Our records indicate that on October 24, 2015, Mr. [redacted] upgraded to an iPhone 6s for his phone line ending in [redacted] and a Samsung Galaxy S6 Edge handset for his phone line ending in [redacted] under our JUMP! On Demand (“JOD”) lease option and agreed to 18 monthly installments for both handsets totaling $55.50 monthly.
As Mr. [redacted] traded in qualifying handsets, he was eligible to receive monthly bill credits in the amount of $6.61 for his phone line ending in [redacted] and a monthly bill credit of $9.00 for his phone line ending in [redacted] for the duration of the 18 month lease period. It is important to note that during the above–mentioned upgrade, T-Mobile was not offering a promotion which reduced the cost of the iPhone handset down to the monthly cost of zero.
It is important to note that JOD customers are responsible for and agree to at the time of lease signing, a total of 18-lease payments. However, they have the option to cancel their lease and return their handset at any time during the lease term. If they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that time. If the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement.
As the 18 month lease period has ended for the above mentioned handsets, a purchase option price in the amount of $163.99 was assessed for the iPhone 6s handset, and a $166.99 purchase option price was assessed for the Samsung Galaxy S6 Edge handset.
In an effort to amicably resolve this matter, T-Mobile has waived the above-mentioned purchase option price charges totaling $330.98. Please note that Mr. [redacted] will receive one more monthly lease charge for each of the above handsets on his upcoming bill with the due date of April 28, 2017. T-Mobile regrets any inconvenience.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Cesar R[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Both the IPhone have been unlocked. Thank you very much for your time and support in resolving this issue.
 I look forward to continuing my business with T-Mobile and hope that such inconveniences may not arise again in future. I once again sincerely appreciate your cooperation in this matter.
Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

September 15, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”)...

is in receipt of your correspondence dated September 3, 2017, regarding the above-referenced prepaid number. Please be advised that we have made attempts to contact Mr. [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address his concerns within this letter.
T-Mobile regrets any concerns Mr. [redacted] experienced in regards to the unlocking of his Samsung Galaxy S 8 handset. Please be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accounts. Please note that prior to releasing account information the account must be properly verified. Investigation of this issue has confirmed that [redacted] is not an authorized user on the account which is associated with the mobile number he provided. The account holder of record may add [redacted] to the account by contacting T-Mobile Customer Care 24 hours a day at 1-800-937-8997. Additionally, the account may have one of the authorized users on the account contact me at the number below to discuss this matter further. T-Mobile regrets any inconvenience to [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Juan B[redacted] Executive Response

September 21, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated September 13, 2016, regarding the above-referenced account. T-Mobile regrets to hear that the handset Ms. [redacted] purchased is not working properly. On August 27, 2016, Ms. [redacted] purchased a Samsung Galaxy On5 handset at the full retail cost of $174.19 after applicable taxes. T-Mobile records show that the Samsung Galaxy On5 that Ms. [redacted] purchased was a new device. As of the time of Ms. [redacted]’s purchase of a new handset for use on the mobile number ending in [redacted], T-Mobile provided a 14 day return period which allowed Ms. [redacted] to use the equipment to see if it met her needs. If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange. Although it is beyond the 14 day return period, in an effort to resolve the matter, T-Mobile will allow Ms. [redacted] to return the Samsung Galaxy On5 handset to my attention in like-new condition. Upon receipt of the Samsung Galaxy On5 handset, T-Mobile agrees to refund her the full retail cost of $174.19 after applicable taxes. The handset can be mailed to me at the following address; T-Mobile USA, Inc. Attn: Carla c/o Executive Response P.O. Box 37380 Albuquerque, NM 87176 T-Mobile recommends request a tracking number when shipping, as T-Mobile is not responsible for equipment being returned back to T-Mobile. We ask that Ms. [redacted] please include the handset, battery, charger, and her account information within the box. Please be advised if the full kit is not returned, such as the charger, a $20.00-$40.00 restocking fee will be deducted from the refund offered above. If the handset has sustained either physical or liquid damage that would void the Limited Warranty the handset will be returned to Ms. [redacted]. It is important to note, Ms. [redacted] must have the equipment post marked for return no later than October 31, 2016. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Carla S[redacted] Executive Response

March 23, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated March 11, 2016, regarding the above-referenced account. T-Mobile regrets any inconvenience Mr. [redacted] experienced in regards to his returned handset. T-Mobile records confirm that on February 9, 2016, Mr. [redacted] activated a postpaid account with two voice lines of service. At the time of Mr. [redacted] activation, he qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy S6 Gold Platinum handset with 32GB of memory, and a Samsung Galaxy S6 Black Sapphire handset with 32GB of memory. Based on Mr. [redacted] personal credit history at the time of his purchase, he was not required to make a down payment. Mr. [redacted] then agreed to a series of 24 monthly installments in the amount of $24.17 for the Samsung Galaxy S6 Black Sapphire handset and $12.09 for the Samsung Galaxy S6 Gold Platinum device. Please note that at the time of Mr. [redacted] handset purchase, Mr. [redacted] purchased two SIM card starter kits, and two Samsung Galaxy S6 OtterBox Commuter Cases. With taxes, Mr. [redacted] paid $142.28 for his order. T-Mobile records confirm that on February 11, 2016, Mr. [redacted] account became cancelled when he ported his number to another service provider. On February 12, 2016, as Mr. [redacted] was a bill current customer and his billing cycle ran from the 10th of one month to the 9th of the following month, Mr. [redacted] account was charged $171.42, for the billing cycle charges from February 10, 2016, through March 9, 2016. Please note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement. When the account was canceled, the remaining EIP balance of $833.71 was accelerated and posted to the final billing statement dated March 10, 2016. T-Mobile records confirm that Mr. [redacted] handset were received after the date of cancellation, therefore, T-Mobile applied a credit of $833.71 to Mr. [redacted] account for the accelerated handset charges. Additionally, in an effort to fully resolve the matter, on March 16, 2016, T-Mobile applied a credit of $171.42, reducing the account to a zero balance. Please note that it can take up to 30 days for customers to receive a refund for their online purchase. T-Mobile is actively working with Mr. [redacted] to ensure that he receives the refund for his online purchase of his accessories and SIM card starter kits. Mr. [redacted] has accepted this as a resolution to his concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Jennifer G[redacted] Executive Response

Hello my name is [redacted] I filed a complaint against T-mobile on 4-4-2018 they did resolve the issue on 4-5-2018.  My complaint ID [redacted].  Thank you!

June 28, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA,...

Inc. (“T-Mobile”) is in receipt of your correspondence dated June 13, 2017, regarding the above-referenced account.
T-Mobile regrets any concerns that Ms. [redacted] experienced in regards to her billing charges and appreciates the opportunity to respond to her concerns. T-Mobile records indicate that Ms. [redacted]’s account was subscribed to the T-Mobile ONE promotional rate plan, which for $110.00 per month, provides the first two lines ending in [redacted] and [redacted] with unlimited talk, text and unlimited data at up to 4G/LTE speeds depending on device capability.
Additionally, on October 23, 2016, T-Mobile records indicate that Ms. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering. Ms. [redacted] purchased two UE MegaBoom speakers and agreed to 24 monthly installments in the amount of $10.42 per speaker. Please note that should a customer elect to cancel their account prior to completing the 24 monthly installments the remaining balance will be accelerated to the next billing statement.
T-Mobile records confirm that on June 6, 2017, Ms. [redacted] transferred responsibility for the mobile numbers ending in [redacted], through the process of a Change of Responsibility (“COR”) and was then no longer financially responsible for the mobile number. On the same day, an electronic signature request was sent to the new customer requesting that they assume responsibility for the EIP attached to mobile number ending in [redacted] for one of the UE MegaBoom speakers with a remaining balance of $166.63.
After further review, our records indicate that the electronic signature was not received within the allotted 48 hours. Please note that the responsibility remains that of the original customer until an electronic signature agreement is signed by the receiving party. Therefore, Ms. [redacted] remains responsible for the equipment charges.
Nevertheless, as a courtesy on June 27, 2017, T-Mobile absolved Ms. [redacted] of the remaining balance of the EIP for the UE MegaBoom speaker attached to the mobile number ending in [redacted]. T-Mobile appreciates Ms. [redacted]’s business and we regret any inconvenience that she may have experienced.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Alyssa K[redacted]
Executive Response

August 11, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington1000 Station Drive, Ste. 222DuPont, WA  98327             Re:      [redacted]...

[redacted]                         Your File No. [redacted]                        T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 29, 2017, regarding the above-referenced account.   T-Mobile regrets any inconvenience Ms. [redacted] encountered regarding the recent payment dispute on her account. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact.  We also make every effort to provide complete and accurate information to our customers.  We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s recent contact with our Executive Response Team.   T-Mobile records confirm that on March 11, 2017, Ms. [redacted] remitted a payment in the amount of $584.99 via a credit card towards her account. Additionally, Ms. [redacted] also remitted a payment on June 9, 2017, in the amount of $140.06.  Please be advised that the Federal Trade Commission (“FTC”) has a process in place for consumers who are disputing bank transactions. The bank or credit card account holder must dispute the unauthorized payment(s) through their financial institution directly.  Our records indicated that Ms. [redacted] disputed the above mentioned payment with her financial institution and $584.99 of the payment was returned unpaid for the first payment and $140.06 was returned unpaid for the second payment to T-Mobile as also confirmed with the statement provided to our office. Accordingly, T-Mobile charged the $584.99 back to Ms. [redacted]’s T-Mobile account on June 12, 2017, and $140.06 on July 14, 2017.  Pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due date. Please note that on July 28, 2017, services to Ms. [redacted]’s account were suspended due to returned payment. T-Mobile has asked Ms. [redacted] to email an unaltered bank statement that displays the disputed payments and a running balance prior to and following the payment. Ms. [redacted] may send an email to [redacted]@T-Mobile.com. Upon receipt of that documentation T-Mobile will investigate Ms. [redacted]’s missing payment and will apprise her of our findings. T-Mobile regrets any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].  Very truly yours, T-MOBILE USA, INC. Abigail [redacted]-R[redacted]Executive Response