T-Mobile Usa Inc

November 25, 2016
 
FILED ELECTRONICALLY
 
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA  98327
 
           ...

Re:      [redacted]
                        Your File No. [redacted]
                        T-Mobile Account No. [redacted]
 
To Whom It May Concern:
 
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated November 22, 2016, regarding the above-referenced account. 
 
We are saddened to have lost Mr. [redacted] as a customer and regret to hear that he had any concerns regarding his final balance due. T-Mobile records confirm that Mr. [redacted] canceled his account on October 15, 2016, when he ported his mobile numbers to another service provider.  Mr. [redacted]’s billing cycle ran from the 14th of one month to the 13th of the following month.  Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle.  Accordingly, Mr. [redacted] was billed through November 13, 2016.
 
As a courtesy to Mr. [redacted] and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $102.67 for the pro-rated charges incurred from October 16, 2016, through November 13, 2016, leaving the balance due of $117.34 which consisted of monthly service charges from September 14, 2016, through October 15, 2016.
 
Please note that on November 21, 2016, Mr. [redacted] has accepted this offer and remitted a one-time payment in the amount of $117.34, leaving account closed with a zero balance and considers this matter resolved to his satisfaction.
 
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
 
Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
 
 
Very truly yours,
 
T-MOBILE USA, INC.
 
Christina S[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have sent the iPad back and the tracking number verified that the iPad has been delivered. Haven't yet heard back from Danial regarding whether or not tmobile found my iPad to be in like-new condition and EIP and monthly charges for it taken off my bill. Will be getting in touch with Danial soon if I don't hear back to make sure everything has been taken care of. Also need to make sure my military discount is added to my account as well as I brought this to danial's attention when I last spoke to him; that was another factor that made my bill higher than it was supposed to be.
Sincerely, [redacted]

May 4, 2016
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA  98327
            Re:      [redacted]...

[redacted]
                        Your File No. [redacted]
                        T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 25, 2016, regarding the above-referenced account.  T-Mobile is pleased to report that we resolved this matter to Mr. [redacted]’s satisfaction.
T-Mobile regrets that Mr. [redacted] had concerns with the promotional credits offered for his trade-in handsets.  Please be advised that Assurant reported that the Apple iPhone 5 handset with International Mobile Equipment Identifier (“IMEI”) number [redacted] was blocked, which makes the handset ineligible for the promotional credits.  T-Mobile records indicate that a credit in the amount of $80.00 was issued to Mr. [redacted]’s account for the promotional credits on March 17, 2016.  On May 3, 2016, T-Mobile issued an additional credit in the amount of $352.00 to Mr. [redacted]’s account for the remaining promotional credits that he would have received for both handsets over an 18 month period.  At this time, Mr. [redacted] received credits totaling $432.00 to his account in lieu of the monthly promotional credits. 
T-Mobile appreciates Mr. [redacted]’s business and we regret any inconvenience that he may have experienced. 
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Ally Y[redacted]
Executive Response

August 25, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 17, 2017, regarding the above-referenced account.    T-Mobile regrets any billing concerns Ms. [redacted] has experienced.  T-Mobile records indicate Ms. [redacted] completed two JUMP! 2 upgrades with the following purchases using our Equipment Installment Plan (“EIP”) offering;   A Samsung Galaxy S7 Edge handset on April 28, 2017, for the mobile number ending [redacted], with 24 monthly installments of $20.00;a trade-in of a Samsung Galaxy Note 5 handset, with the estimated JUMP! 2 trade-in value of $262.44;A Samsung Galaxy S7 Edge handset on May 6, 2017, for the mobile number ending 1067, with 24 monthly installments of $18.00;a trade-in of an LG V10 handset, with the estimated JUMP! 2 trade-in value of $224.99.  The JUMP! 2 features provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of trading-in their current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that device.  Please note that the JUMP! 2 trade-in credits were to be applied to the remaining associated EIP balance upon T-Mobile’s receipt of the handsets in like new condition. On May 14, 2017, T-Mobile received the Samsung Galaxy Note 5 handset and the LG V10 handset, and the EIP associated with the Samsung Galaxy Note 5 handset was closed in the amount of $262.44.  Regretfully, due to an inadvertent error, the credit for the LG V10 handset was not issued to the EIP and continued to bill normally.   Following a conversation with our Customer Care department on June 7, 2017, T-Mobile closed the EIP associated with the LG V10 handset in the amount of $199.99, and issued a credit of $25.00 towards the billed monthly charged for the LG V10 handset.  Regrettably, due to an administrative error, the credit of $199.99 was not issued to absorb the charges of the manually closed EIP.    In an effort to resolve Ms. [redacted]’s concerns, on August 19, 2017, T-Mobile issued a credit of $199.99 toward the charges associated with the LG V10 handset.  Additionally, T-Mobile also issued a credit of $5.00 for late fee incurred due to the error.  As of the date of this letter, the EIPs associated with the Samsung Note 5 handset and the LG V10 handset remain closed, and Ms. [redacted]’s account reflects a balance of $269.35 due on September 2, 2017.  T-Mobile regrets any inconvenience to Ms. [redacted] and we appreciate the opportunity to address her concerns.   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Ronnie A[redacted] Executive Response

August 11, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern:...

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 4, 2016, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that she has not designated [redacted] as an authorized user of the account. However, upon contacting Ms. [redacted], T-Mobile spoke with her regarding Mr. [redacted]’s concerns. T-Mobile is happy to report we have resolved this matter to Ms. [redacted]’s satisfaction. T-Mobile sincerely regrets any concerns Ms. [redacted] has experienced regarding her account. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s contact with our Customer Care. T-Mobile records confirm that Ms. [redacted] activated her T-Mobile account on October 10, 2016, at which time she agreed to the $100.00 Simple Choice North American Unlimited Talk, Text, Plus 10GB Data rate plan. At the time of activation Ms. [redacted] also accepted the $10.00 JUMP! feature on her account which includes premium handset protection. Please note T-Mobile has no record of Ms. [redacted] requesting this feature be removed prior to her contacting us on August 3, 2016. As Ms. [redacted] may be aware, T-Mobile’s handset insurance feature is offered by Assurant, a third-party vendor. As Ms. [redacted] had equipment protection on the account, she had the choice to process a claim through Assurant. When a claim is filed a deductible is charged by Assurant. Please be advised that Assurant has Terms and Conditions separate from T-Mobile. Additionally, Assurant sets the price of the deductible not T-Mobile. Any questions regarding Assurant’s policies or processes need to be directed to Assurant, who can be reached at 1-866-866-6285 or online at www.myphpinfo.com. Nevertheless, in an effort to amicably resolve this matter, on August 10, 2016, T-Mobile agreed to ship Ms. [redacted] a replacement like-new LG Stylo device to the billing address on file at no cost to her. Ms. [redacted] should expect to receive her equipment within four to seven business days. Upon speaking with Ms. [redacted] she accepted this as full resolution to her concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Zachary S[redacted] Executive Response

April 7, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted], [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated March 29, 2017, regarding the above-referenced account.
T-Mobile appreciates the opportunity to respond to Mr. [redacted]’ concerns related to the billing on his T-Mobile account. Our records reflect that Mr. [redacted] activated his service on September 16, 2016, subscribed to the T-Mobile ONE @Work rate plan for business accounts, and attempted to take advantage of the following promotions:
• 2016 iPhone 7 Trade-Up promotion; and
• 2016 Friends and Family 2 lines On Us
As can be expected, there are several eligibility requirements for each of the above promotions; some of these requirements were met and others were not.
On September 9, 2016 through September 25, 2016, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone 5 or new model for the iPhone 7 or iPhone 7 Plus. With this offer, qualified customers who purchased a new iPhone 7 32GB on an Equipment Installment Plan (“EIP”) and traded-in their fully paid iPhone 6 from any carrier would receive a trade-in credit and also monthly EIP bill credits to reduce the total cost of the new iPhone 7 such that the phone is fully discounted after 24 months. Customers who traded-in the iPhone 5 or 5S model would receive the phone at a final cost of $250.00.
T-Mobile records indicate Mr. [redacted] initiated an order on September 18, 2016 for four iPhone 7 handsets with the trade-in of two iPhone 6, one iPhone 5, and one iPhone 5S handsets. Please be advised however per an inadvertent error, Mr. [redacted]’ original order was cancelled and his handsets re-ordered on September 26, 2016; as such, Mr. [redacted] did not receive the above-described monthly EIP bill credits.
Between November 18, 2016, and November 22, 2016, T-Mobile offered the 2016 Friends and Family 2 lines On Us to new or existing customers like Mr. [redacted]. To be eligible for up to two free lines of service, which are offered through monthly bill credits, Mr. [redacted] is required to maintain his T-Mobile ONE @Work rate plan. The free lines must be newly added lines, not existing lines, and customers are only eligible to have up to two free lines per account. Upon review of Mr. [redacted]’ account however, at the time of activation the chosen rate plan was eligible for a 4th line free; as such, he was only eligible to add one more line for a total of two free lines. It is T-Mobile’s position Mr. [redacted] is being credited correctly.
In an effort to amicably resolve Mr. [redacted]’ concerns however, T-Mobile waived the remaining EIP balances of his four iPhone handsets, which will reduce his monthly billed charges. Mr. [redacted] accepted this offer as resolution. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Kimo C[redacted]
Executive Response

May 4, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]. [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 1, 2017, regarding the above-referenced account. Please be advised that T-Mobile made several attempts to contact Ms. [redacted] to the number and email address she provided in her correspondence to your office. T-Mobile called Ms. [redacted] on April 17, 2017, April 19, 2017, April 24, 2017, April 27, 2017, and May 4, 2017. In addition, T-Mobile sent an email to Ms. [redacted] to the same email address she provided in her correspondence to your office on April 17, 2017. Unfortunately, our attempts to contact Ms. [redacted] have been unsuccessful, as such; T-Mobile will make every effort to address Ms. [redacted]’s concerns within this letter.
As previously mentioned in our correspondence to your office dated April 27, 2017, Ms. [redacted]’s final billing statement dated March 10, 2017, reflected a balance in the amount of $64.80 due by April 2, 2017.
Although it is T-Mobile’s position that the balance was valid and owed, in an effort to amicably resolve this matter, on May 4, 2017, T-Mobile processed a refund for Ms. [redacted]’s last payment to T-Mobile in the amount of $64.80 to the same method of payment, MasterCard ending in 0008. Please allow three to five business days for the funds to reflect on Ms. [redacted]’s financial institution. T-Mobile appreciates the opportunity to respond to Ms. [redacted] and we regret any inconvenience to her.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Maggie R[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After speaking to numerous people about my issues and sending an email to the President, Jimmy was able to review my account and resolve my issues. I have to say she was prompted with the resolution. Thank you Revdex.com for following up with my complaint. 
Sincerely,
[redacted]

February 16, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:      [redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated January 30, 2017, regarding the above-referenced account.  T-Mobile is pleased to report that we resolved this matter to Mr. [redacted]’s satisfaction.   T-Mobile regrets that Mr. [redacted] had concerns with our previous resolution and we regret the typos in our previous response; we appreciate Mr. [redacted] bringing that to our attention.    On February 16, 2017, T-Mobile approved a refund in the amount of $25.00 that will be sent to Mr. [redacted]’s address of record.  Mr. [redacted] should allow up to ten business days for delivery of the refund.  Mr. [redacted]’s account remains closed with a zero balance.   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]     Very truly yours,   T-MOBILE USA, INC.   Ally Y[redacted] Executive Response

July 7, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted]...


To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 26, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that she has designated [redacted] as an authorized user of the account. Please note that we have made several attempts to contact Ms. [redacted], which have proven unsuccessful.
T-Mobile is always working to improve its coverage, and we are sorry to hear that Ms. [redacted] is having issues with her service. Our Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Ms. [redacted] should receive excellent coverage at her billing address. However, upon reviewing Ms. [redacted]’s account, it appears she is referring to another address. As such, we would need additional information to investigate Ms. [redacted]’s concerns. Ms. [redacted] may contact me at the number below to provide additional details. We regret any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
William B[redacted] Executive Response

December 7, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated December 3, 2016, regarding the above-referenced account. T-Mobile regrets any inconvenience experienced by Mr. [redacted] regarding the purchase of accessories on his T-Mobile account. T-Mobile records indicate on September 10, 2016, Mr. [redacted] created a new Equipment Installment Plan which included the purchase of Sony 32 gigabyte (“GB”) micro SD memory card, a screen protector and a case for his Samsung J7. We regret any confusion to Mr. [redacted] at the time of activation regarding the accessories and the cost. Please note, at the time of activation, Mr. [redacted] received documentation supporting the purchase of the three accessories on our Equipment Installment Plan. However, in an effort to amicably resolve this matter, T-Mobile has agreed to credit the remaining cost of the three accessories. As such, T-Mobile has applied a credit of $96.20 to Mr. [redacted]’s open Equipment Installment Plan which has applied to the accessories directly. As such, Mr. [redacted]’s accessories have no remaining balance and remain his to keep. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our retail location. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Martin G[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. And I have received the refund on Dec 22,2015.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to add that my name is [redacted] not [redacted], but I find this resolution satisfactory to me.
Sincerely, Dr. [redacted]

I'm writing you to let you know that the complaint [redacted] has been meanwhile positively resolved by the company. I thank you for being there, as without you I'm sure the company wouldn't have responded so fast and favorably to me.   Regards, [redacted]

I have yet to receive a check from T-mobile.  Once I receive the check from them, I will consider this matter resolved.

March 22, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated March 15, 2016, regarding the above-referenced account. We are sorry to hear that Ms. [redacted] is having issues with her LG G3 handset. By purchasing T-Mobile equipment, Ms. [redacted] received a one-year Limited Warranty provided by the manufacturer of her device. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. T-Mobile records confirm that on January 3, 2016, Ms. [redacted] processed a handset exchange for a replacement battery and on February 16, 2016, Ms. [redacted] received a replacement LG G3. Upon speaking with Ms. [redacted], she stated that she continued to have handset issues. In an effort to amicably resolve this matter, on March 22, 2016, T-Mobile sent Ms. [redacted] a new Samsung Galaxy S7 on our Equipment Installment Plan (“EIP”). On March 22, 2016, T-Mobile applied a courtesy credit of $394.31 to her account for the required down payment. Ms. [redacted] understands that she will be responsible for the 24 monthly EIPs of $12.67. T-Mobile also assisted Ms. [redacted] with a billing cycle close date change on her account. In addition, T-Mobile offered Ms. [redacted] the option to return her equipment to my attention in exchange for a credit of her remaining EIP balance of $93.39. The handset can be mailed to me at the following address: [redacted] T-Mobile recommends that Ms. [redacted] request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-Mobile. We ask that Ms. [redacted] please include the handset, battery, charger, and her account information within the box to ensure proper credit. Please be advised if the full kit is not returned (such as a missing charger or battery), a $20.00 restocking fee will be deducted from the credit offered above. If the handset has sustained either physical or liquid damage that would void the manufacturer’s Limited Warranty, the equipment will be returned to Ms. [redacted] and the EIP balance will then be considered valid. It is important to note, Ms. [redacted] must have the equipment post marked for return no later than April 18, 2016 to take advantage of this offer. Ms. [redacted] accepted this as a resolution to this matter. T-Mobile regrets any inconvenience to Ms. [redacted] regarding this matter. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Ligia M[redacted] Executive Response

September 18, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 9, 2017, regarding the above-referenced account. T-Mobile regrets that we have been unable to reach Ms. [redacted] to discuss this matter. As such, T-Mobile will make every effort to address her concerns within this letter.
T-Mobile regrets Ms. [redacted]’s continued concerns with her account. However, as mentioned in our previous correspondences to your office regarding this matter, dated August 14, 2017 and September 14, 2017, Ms. [redacted]’s account was closed at a zero balance as of August 14, 2017, with no further obligation being owed to T-Mobile regarding this account. Please note that any information to the contrary, including any pre-collection correspondences from a third-party collections agency, would have been dated prior to August 14, 2017, and are no longer accurate. Additionally, it is very important to note that as Ms. [redacted]’s account was never fully transferred to any third-party collection agency, and as the third-party collection agency has now closed their file regarding this matter, Ms. [redacted]’s credit report remains unaffected by this matter. Please allow this correspondence to serve as final confirmation that the above-referenced account will remain closed at a zero balance. T-Mobile sincerely regrets any inconvenience to Ms. [redacted] regarding this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Kayla J[redacted]
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 19, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & [redacted]ern Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 14, 2017, regarding the above-referenced account. Please be advised that we have made several attempts to contact Mr. [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address his concerns within this letter.
T-Mobile regrets any concern to Mr. [redacted] in regards to his refund. Please be advised that on December 21, 2016, Mr. [redacted] ported his mobile number ending in 5949 out to another carrier, thereby, closing his account. On that same date, Mr. [redacted] did return his Apple iPhone 6 he had leased on T-Mobile’s JUMP! On Demand (“JOD”) option. Accordingly, Mr. [redacted] was refunded his monthly lease payments leaving a credit balance of $490.31 on the account.
T-Mobile records confirm that on March 12, 2017, Mr. [redacted] contacted Customer Care in regards to the refund of the credit of $490.31 to close his account. Please be advised that as of that date, T-Mobile has been working diligently with Mr. [redacted] to assist him with the refund. However, as his associated credit card in which his monthly payments were received from was closed, as well as the respective checking account; T-Mobile was unable to process the refund.
However, as of April 16, 2017, T-Mobile has been able to refund Mr. [redacted] the $490.31 to a checking account with details he has provided. Please allow 24 to 48 hours from the date of this letter for receipt via electronic deposit. T-Mobile regrets any convenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Oscar T[redacted]
Executive Response