T-Mobile Usa Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 27, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated September 19, 2017, regarding the above-referenced account.
T-Mobile regrets to learn of the concerns Ms. [redacted] has regarding her credit report and we appreciate this opportunity to review this matter. Please note that T-Mobile was unable to locate an account with the personal information provided by Ms. [redacted].
In cases where the account holder of record claims they did not activate the account, T-Mobile requires that party complete a Collection Dispute Form. Once completed, Ms. [redacted] must return the form, with a photocopy of her driver’s license or other government-issued photo identification, and a police report naming the responsible party if possible. This may be sent to my attention at the address listed below or faxed to 505-998-3796. Upon receipt, T-Mobile will review this matter further and apprise Ms. [redacted] of our findings.
Ms. [redacted] has been provided with the below contact number as well as the email address [redacted]@T-Mobile.com and she has been asked to contact me directly if she has any additional questions in regards to this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Liana G[redacted] Executive Response

October 3, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc....

(“T-Mobile”) is in receipt of your correspondence dated September 26, 2016, regarding the above-referenced account. T-Mobile regrets any concerns Ms. [redacted] experienced with her T-Mobile account. T-Mobile records confirm that on September 12, 2016, Ms. [redacted] provided T-Mobile with permission to perform a Change of Responsibility (“COR”) for her mobile numbers ending in [redacted] and [redacted]. A COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or business. It is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s). On September 12, 2016, Ms. [redacted]’ mobile number ending in [redacted] completed a COR and was transferred to the new account owner. On September 18, 2016, Ms. [redacted] was able to successfully transfer the EIP pertaining to her mobile number ending in [redacted] to the new account holder. Upon speaking with Ms. [redacted], she would like to transfer the current balance for her mobile number ending in [redacted] to the new owner. T-Mobile explained to Ms. [redacted] that this is not an option; as balances on the account cannot be transferred to another account regardless of a COR. Regretfully, this is a domestic issue and should be resolved between Ms. [redacted] and her father, who is the new owner of the mobile number ending in [redacted]. However, in an effort to amicably resolve this matter, on September 28, 2016, T-Mobile applied a courtesy credit of $200.00 to Ms. [redacted] account. Ms. [redacted] accepted this credit as a resolution. As of September 29, 2016, Ms. [redacted]’ account balance is $216.40, which consists of her monthly access charges form August 5, 2016, through September 4, 2016, monthly EIPs, monthly Extended Payment schedule charges, and applicable taxes. In addition, T-Mobile placed a hold on Ms. [redacted]’ account for payment until September 30, 2016. T-Mobile regrets any inconvenience to Ms. [redacted] regarding this matter. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Ligia M[redacted] Executive Response

April 21, 2016
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA  98327
            Re:      [redacted]...

[redacted]
                        Your File No. [redacted]
                        T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 16, 2016 regarding the above-referenced account.  We are pleased to report that we have resolved the matter to Mr. [redacted]’s satisfaction.
We regret to hear of Mr. [redacted]’s concerns regarding T-Mobile’s Advantage Program.  The Legacy Advantage Program offered corporate discounts to individuals who were active employees at large businesses that were included in our corporate agreement list.  This is a grandfathered program that allowed individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collective. 
Please note, as of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offers new customers a $25.00 Reward Card for each new device or tablet that is purchased.  T-Mobile records indicate that Mr. [redacted] applied for and was approved for the Advantage Program on January 8, 2016 and as this was after April 1, 2014, Mr. [redacted] would not receive a monthly discount but would qualify for a $25.00 Reward Card when purchasing a new device.
However, on April 21, 2015, in an effort to amicably resolve the matter, T-Mobile issued a one-time bill credit to Mr. [redacted]’s account for $90.00 that would equate to a 15% discount to his monthly recurring charges for a period of 12 months as a gesture of goodwill.  The account remains open with a credit balance of $30.95.  We regret any inconvenience Mr. [redacted] may have experienced as a result of this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
David T
Executive Response

April 6, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated April 1, 2016, regarding the above-referenced account. T-Mobile is pleased to report we have successfully resolved Ms. [redacted]’ concerns to her satisfaction. T-Mobile understands that unexpected charges on a monthly billing statement can be very concerning and we regret any inconvenience to Ms. [redacted] in regard to her recent handset exchange. T-Mobile records reflect that Ms. [redacted] purchased a Samsung Galaxy S6 Edge 128GB handset on August 13, 2015. By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their device. During the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. If, upon receipt of the non-working device, it is found to not be in good physical condition, an Out of Warranty Fee will be assessed. T-Mobile has confirmed that, on February 2, 2016, Ms. [redacted] visited an authorized T-Mobile dealer for assistance with her device. During this visit, the T-Mobile dealer determined a Handset Exchange was necessary and processed the order for Ms. [redacted]. It is important to note that, at the time the order was processed, the T-Mobile dealer was to inspect the device in order to insure it was in good physical condition prior to the exchange being processed. Based on these findings, T-Mobile has determined the Out of Warranty Fee and associated taxes will be waived; Ms. [redacted]’ account now reflects a revised balance of $102.05 which is due no later than April 17, 2016. In Ms. [redacted]’ letter to your office, she has also expressed concern that the replacement device she received has damage to the LCD screen. T-Mobile takes such matters very seriously and strives to ensure our customers receive fully functioning devices when taking advantage of our Handset Exchange Program. In an effort to amicably resolve this matter, and because Ms. [redacted] is a very tenured customer with an excellent account record, T-Mobile will ship Ms. [redacted] a new replacement device from our executive office of the same make and model at no cost. Please note that T-Mobile does not have the same color of device in stock as the one Ms. [redacted] originally purchased, however she has agreed to receive an alternate color. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Liana G[redacted] Executive Response

January 27, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 21, 2017, regarding the above-referenced account. We are pleased to report that upon speaking with Mr. [redacted], he confirmed that T-Mobile had resolved this matter to his satisfaction. T-Mobile regrets Mr. [redacted]’s concerns with our recent “2016 Apple iPhone Black Friday” offer and the status of his submission. Please be advised that between November 24, 2016, and November 27, 2016, T-Mobile offered the 2016 Apple iPhone Black Friday offer for new and existing postpaid customers who trade-in a qualifying handset, and subscribed to the T-Mobile ONE rate plan or existing customer who were on an eligible rate plan. Customers that purchased a new iPhone 7 32GB on an Equipment Installment Plan (“EIP”) and trade-in a qualifying handset would receive monthly EIP bill credits to reduce the total cost of the new iPhone 7. Please note that those that trade-in a Samsung Galaxy S6 Edge device, such as Mr. [redacted], will receive the phone for free after a trade-in credit and monthly EIP bill credits. Similarly, those who traded in a Samsung Galaxy S5 will receive the phone for $100.00 after a trade-in credit and monthly EIP credits. T-Mobile records indicate that between November 25, 2016, and November 27, 2016, Mr. [redacted] qualified for and took advantage of our EIP offering with the purchase of four new Apple iPhone 7 devices. The EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active service. As Mr. [redacted] mentions in his letter to your office, he is currently subscribed to the T-Mobile One rate plan and as such, qualifies for the 2016 Apple iPhone Black Friday provided that the trade in handsets are received. Regretfully, T-Mobile has no record of the two above mentioned Samsung Galaxy S5 handsets being received at our trade in warehouse. It is also important to note that the two Samsung Galaxy S6 devices were received at a different warehouse which created a delay in receiving the benefits of the promotional offering. While T-Mobile has not record of receiving the two above mentioned Samsung Galaxy S5 devices, in an effort to amicably resolve this matter, T-Mobile agreed to honor the promotion in full for all four of the Apple iPhone 7 devices. Accordingly, Mr. [redacted] has been provided with the full value of the 2016 Apple iPhone Black Friday offer. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Alberto V[redacted] Executive Response

Complaint: [redacted]I am rejecting this response because:Dear Diana,Thank you for getting in touch with me. I did receive a phone message from you and I have called you back twice and left messages. I am hopeful that we will have the chance to connect soon. I greatly appreciate your attention to this matter, however there are still some issues to address. First off, your math is not correct - The credits that you are offering me will leave me with a balance of $17.13 and not $11.83 as you have suggested. I also don't understand why I am being left with a balance at all? You should be applying the following credits to my account:$149.76 for the Astro Pop$24.99 Astro Pop Shipping & Handling$7.65 Evolve Tax$24.99 Evolve Shipping & HandlingResulting in a balance of $0.Further, I am confused as to why T-Mobile applied a credit for the Evolve handset ($79.20) and the Astro handset tax ($15.51), but neglected to apply any other credits? If you are ultimately saying that the Evolve was supposed to be returned (which was explicitly NOT explained to me over the phone, or communicated to me in any other way by the agent I spoke with on 7/15/15), then why are you still attempting to charge me for the Astro handset ($149.76), the Evolve tax ($7.65), and Shipping & Handling charges for both ($24.99 x 2)??From my perspective, T-Mobile is attempting to charge me for all kinds of things and is doing so illegally. Your loyalty department very graciously offered to send me a FREE handset so that I would have a working phone on your network. There was supposed to be NO CHARGE to me. T-Mobile did NOT instruct me to send back anything and because your company keeps phone records, I encourage you to listen to the call log from 7/15/15. I have absolutely nothing to fear because I am telling the truth in this matter. I asked your agent on the phone if I should return the Evolve. She did not give me an answer and subsequently I received no further communication from T-Mobile regarding this matter by phone, mail or email.  At this point I am asking you to send me a shipping label to return the Evolve and issue sufficient credits in order for me to obtain a $0 balance. The worst part about this experience is that I have been a very loyal T-Mobile customer since switching over to your service in 2014. Despite my constant service interruptions I have defending T-Mobile vehemently and have been enthusiastically supporting the company. Now I must question the my loyalty because how can I be loyal to a company that has both lied to me AND called me a liar? I am getting the clear message that T-Mobile would rather lose my business than admit any wrongdoing. And all this over an $80 phone! Really??Please make this right. I look forward to hearing from you and I can be reached anytime at[redacted]Sincerely,[redacted]

March 4, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern:...

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of a letter dated February 20, 2016, from [redacted] regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that he has designated Mr. [redacted] as an authorized user of the account. T-Mobile regrets any inconvenience Mr. [redacted] experienced in regards to his handset order. T-Mobile records reflect that Mr. [redacted] purchased an Apple iPhone 5s Silver handset with 16GB of memory on August 18, 2014. By purchasing T-Mobile equipment, Mr. [redacted] received a one-year Limited Warranty provided by the manufacturer of his device. During the Limited Warranty period, Mr. [redacted] is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program. Alternatively, Mr. [redacted] can replace his device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement options. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. T-Mobile records reflect that Mr. [redacted] participated in the Handset Exchange Program on January 25, 2016. As Mr. [redacted]’s handset issues were not resolved with the second Limited Warranty exchange, in an effort to amicably resolve the matter, and at Mr. [redacted]’s request, and although it is outside the 14-day return period allotted to Mr. [redacted] to return his non-working handset to the point of sale after purchase, on January 28, 2016, T-Mobile ordered Mr. [redacted] a new Apple iPhone 5s handset and agreed to credit the cost of the handset in its entirety. This amount totaled $508.23; $449.99 for the handset, $33.25 for the taxes and $24.99 for overnight shipping. Unfortunately, due to an inadvertent error, Mr. [redacted]’s handset was ordered utilizing T-Mobile’s Equipment Installment Plan (“EIP”) offering, where Mr. [redacted] agreed to make 24 monthly installment payments in the amount of $18.75. On February 25, 2016, T-Mobile applied a courtesy credit of $508.23 to Mr. [redacted]’s account and closed the remaining EIP of the Apple iPhone 5s handset. Additionally, as Mr. [redacted] had a remaining EIP balance of $77.96 on the original Apple iPhone 5s, T-Mobile applied an additional courtesy credit of $77.96 to Mr. [redacted]’s EIP, effectively closing the EIP. Mr. [redacted] has accepted this as a resolution to his concerns. Mr. [redacted]’s account remains active with a balance of $186.17 for the billing cycle charges from January 11, 2016, through February 10, 2016. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Diana J[redacted] Executive Response

December 8, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated November 23, 2017, regarding the above-referenced account. T-Mobile is delighted to have been able to resolve this matter to Mr. [redacted]’s satisfaction.
T-Mobile sincerely regrets any concerns that Mr. [redacted] experienced regarding his recent return and refund. T-Mobile records indicate that on September 15, 2017, Mr. [redacted] contacted Customer Care and two orders were placed on his account, an order for an Apple iPhone 8 and a second order for an iPhone 7/8 Otter box and iPhone 7/8 Plus Screen Protector. Please be advised that the order for the Apple iPhone 8 was cancelled and therefore not charged to Mr. [redacted]’s select method of payment; however, the second order for the accessories was not cancelled, and Mr. [redacted] was charged $91.99 once the order was shipped.
T-Mobile records next indicate that on November 2, 2017, T-Mobile received notification from Mr. [redacted]’s financial institution that the payment of $91.99 for the accessories could not be honored, and the payment was therefore returned to T-Mobile unpaid. It is very important to note that Mr. [redacted] should have received his refund of $91.99 at this time from his financial institution due to the chargeback. As a result, a charge in the amount of $91.99 was added to Mr. [redacted]’s T-Mobile account. However, on November 14, 2017, when it was determined that Mr. [redacted] had returned the accessories, a credit of $91.99 was entered to Mr. [redacted]’s account. It is very important to note that according to T-Mobile records, Mr. [redacted] has been fully refunded for his accessory purchase.
Upon reaching Mr. [redacted] to discuss this matter, Mr. [redacted] indicate that he did not authorize the accessory purchase occurring on September 15, 2017, and had not received any refund back to his original payment method in the amount of $91.99. T-Mobile sincerely regrets if this was the case and agreed to internally investigate this matter further. In addition, as a courtesy to Mr. [redacted], and in an effort to amicably resolve this matter, T-Mobile issued an account credit in the amount of $117.00, resulting in a revised credit balance of the same amount. Mr. [redacted] accepted this offer as resolution in full to his concerns.
Regarding Mr. [redacted]’s concerns with his Autopay, T-Mobile records confirm that due to a recently returned payment, Mr. [redacted]’s account was temporarily barred from adding Autopay. However, T-Mobile has removed this block and records confirm that Mr. [redacted] has since enrolled successfully in Autopay once again. T-Mobile regrets any inconvenience to Mr. [redacted].
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our Customer Care.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Kayla J[redacted]
Executive Response

April 15, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated April 12, 2016, regarding the above-referenced account. We apologize to Mr. [redacted] for any concerns regarding his account. Additionally, please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted] recent contact with our Customer Care. On April 11, 2016, T-Mobile records confirm Mr. [redacted] contacted T-Mobile concerning his bill and service charges. Mr. [redacted] was on T-Mobile’s Simple Choice North America Unlimited Talk, Text +10 GB each 2 Lines rate plan at $100.00 per month since November 14, 2015, with the line ending in [redacted] including a Simple Choice North America 20 GB data feature at an additional $10.00 per month. As a courtesy to Mr. [redacted], T-Mobile offered to upgrade his plan to a legacy rate plan that is not currently offered by T-Mobile, T-Mobile’s Simple Choice Family Unlimited Talk, Text + Data for 2 lines at $100.00 that included unlimited high speed data for each line. Please be advised however, the above legacy rate plan offered to Mr. [redacted] was a promotional rate plan that was ineligible to receive additional discounts, including Mr. [redacted] corporate monthly discount provided to him via T-Mobile’s Advantage Program. As such, his rate plan was returned to the original rate plan so that he could continue to take advantage of his corporate discount. After Mr. [redacted] contacted T-Mobile again to discuss his options, per the offered promotional rate plan was a legacy rate plan and ineligible for his corporate discount, T-Mobile was unavailable to update the account to this satisfaction. Nevertheless, in an effort to amicably resolve Mr. [redacted] concerns, T-Mobile updated the rate plan to T-Mobile’s Simple Choice Family Unlimited Talk, Text + Data for 2 lines which includes the unlimited high speed data, at $100.00 per month before applicable taxes and equipment installments, with Mr. [redacted] acknowledgement that this plan is ineligible for his monthly corporate discount. Additionally, T-Mobile also offered an account credit of $60.90, bringing Mr. [redacted] account to a balance of $60.89 as valid and owed. Mr. [redacted] accepted this rate plan change and credit adjustment as resolution. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Kimo C[redacted] Executive Response

October 6, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               ...

                 Re:    [redacted]                            T-Mobile Account Holder: [redacted]                Your File No. [redacted]    T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 25, 2017, from [redacted] regarding the above-referenced account.  Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that he has designated [redacted] as an authorized user of the account. T-Mobile is pleased to report that we have resolved this matter to Mr. [redacted]’s satisfaction.    T-Mobile regrets any concerns Mr. [redacted] has experienced regarding this matter.  T-Mobile records indicate that Mr. [redacted]’s account was activated on July 5, 2017, in which he has had concerns with service. Regretfully, Mr. [redacted] noticed that he was not receiving calls and was missing text messages.   T-Mobile records confirm that Mr. [redacted] is using a non-T-Mobile branded Samsung Galaxy S7 handset.  It should be noted that while an unlocked Samsung Galaxy S7 handset from another carrier will work on the T-Mobile network, we are unable to guarantee the full functionality of that device based on certain hardware or software incompatibilities between carriers.  Historically, the basic functions of the unlocked Samsung Galaxy S7 handset worked on our network; however, certain advanced features may work sporadically or not at all.  We regret any inconvenience Mr. [redacted] has experienced.   Mr. [redacted] contacted Customer Care on July 14, 2017 and was provided a 4G LTE Cellspot to improve his reception.   T-Mobile records indicate that on September 27, 2017, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy S7 Black Onyx 32GB handset for line ending in 6059.  EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 monthly installments.  Please note Mr. [redacted] accepted a trade-in credit for the amount of $109.00 for his [redacted] Samsung Galaxy S7 handset. The trade in credit was applied towards the down payment for the EIP and he was asked to pay for taxes and shipping charges for a total of $37.43.  Mr. [redacted] additionally agreed to a series of 24 monthly installments in the amount of $20.00.   On September 29, 2017, Mr. [redacted] purchased a Samsung Galaxy S7 Edge Silver 32GB handset for line ending in 7527, Mr. [redacted] accepted a trade-in credit for the amount of $109.00 for his [redacted] Samsung Galaxy S7 handset and was asked to pay taxes and shipping for a total amount of $35.93. Mr. [redacted] additionally agreed to a series of 24 monthly installments in the amount of $19.00.   Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact.  We also make effort to provide complete and accurate information to our customers.  We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]s contact with our retail location and Customer Care.   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].   Very truly yours,   T-MOBILE USA, INC.     Rochelle M[redacted] Executive Response

February 22, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May...

Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated February 13, 2016, regarding the above-referenced account. T-Mobile is pleased to inform you that we spoke with Mr. [redacted] and he confirmed that his concerns have been resolved to his satisfaction. T-Mobile regrets any concerns Mr. [redacted] had with his equipment replacement order. T-Mobile records confirm that on November 27, 2015, replacement equipment was ordered for Mr. [redacted]’s non-working equipment, and it was shipped to him on the same date. Please be advised that in each replacement box, a set of instructions is provided to inform the customer how to return their non-working equipment so as to avoid being charged a non-return fee. Our records indicate that we did not receive the non-working equipment. As such, Mr. [redacted] was charged $810.71 for the non-return fee and applicable taxes. It is important to note that the possibility of a non-return fee was also disclosed to Mr. [redacted] at the time the exchange was processed. Our records do not indicate that we have received the non-working equipment. As such, the non-return fee of $810.71 assessed to Mr. [redacted]’s January 15, 2016, billing statement is considered valid. Nevertheless, in an effort to amicably resolve this issue, T-Mobile has applied an $810.71 credit to Mr. [redacted]’s account for the non-return fee. Mr. [redacted]’s account now has an outstanding balance of $266.38 and he may verify this by visiting www.T-Mobile.com or by dialing #225# on his T-Mobile device. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Brian W[redacted] Executive Response

August 7, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:      [redacted]...

[redacted]                         T-Mobile Account Holder: [redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 23, 2017, regarding the above-referenced account.  We regret any concerns Mr. [redacted] has regarding his T-Mobile billing.  Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact.  We also make every effort to provide complete and accurate information to our customers.  We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s visit to our retail location. Mr. [redacted] activated T-Mobile service on October 15, 2010, and subscribed to the Unlimited Loyalty $49.99 monthly rate plan.  Please be advised on July 7, 2012, Mr. [redacted] added mobile number ending in [redacted], to his T-Mobile account.  It is important to note T-Mobile records confirm that on August 24, 2014, Mr. [redacted] added the mobile numbers ending in [redacted], and 1499 and elected to change his rate plan to the Simple Choice Family Unlimited Talk, Text, and Data four lines $100.00 monthly plus taxes and fees. On November 29, 2016, Mr. [redacted] elected to change his rate plan to the T-Mobile ONE TE $130.00 monthly rate plan.  Additionally, Mr. [redacted]’s mobile numbers ending in [redacted], and [redacted] subscribed to the optional Add-a-Line $25.00 monthly for a total monthly recurring charges of $180.00 plus taxes and fees.  T-Mobile records confirm on November 11, 2016, Mr. [redacted] took advantage of the Equipment Installment Plan (“EIP”) offering with the purchase of four LG K10 Gold handsets.  At the time of purchase Mr. [redacted] agreed to remit monthly installments in the amount of $29.20.  It is important to note Mr. [redacted] took advantage of T-Mobile’s 2016 Fall Smartphone T-Mobile ONE promotional offer that was offered from October 21, 2016 through November 29, 2016.  Please note customers who sign up for the new T-Mobile ONE rate plan and purchase a qualifying LG device on EIP can receive a discount on the device via EIP bill credits. It is important to note pursuant to T-Mobile’s terms and conditions which can be found on our website www.T-Mobile.com indicate that if a customer has a billing dispute they have 60 days from the charge to dispute the charge.  In order to amicably resolve Mr. [redacted]’s concerns, T-Mobile has agreed to apply a onetime credit in the amount of $225.00, leaving a credit balance of $125.65. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Christopher P[redacted] Executive Response

June 16, 2015FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327             Re:      [redacted]...

[redacted]                        Your File No. [redacted]                        T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondencedated June 9, 2015, regarding the above-referenced account.   T-Mobile records confirm that on March 24, 2015, Ms. [redacted]activated T-Mobile service with the mobile numbers ending in [redacted]and [redacted].  Ms. [redacted] is subscribedto our Simple Choice Family UnlimitedTalk and Text 4 Lines for $100.00 a month. This plan provides unlimited talk, text, and internet with 4G speeds upto 2.5GB on each mobile number.  Themobile numbers ending in [redacted] and [redacted] are both subscribed to an additionaldata feature for $10.00, which provides unlimited internet with 4G speeds up to4.5GB.  Ms. [redacted]’ monthly accesscharges are $120.00 before applicable taxes.  T-Mobile records indicate that onMarch 24, 2015, Ms. [redacted] qualified for and took advantage of ourEquipment Installment Plan (“EIP”) offering with the purchase of three SamsungGalaxy Note 4 handsets.  EIP is a paymentoption that allows eligible customers to purchase handsets by making a downpayment at the time of purchase and agreeing to pay the remaining balance in 24installments.  Accordingly, Ms.[redacted] was required to make a down payment in the amount of $162.00 andagree to a series of 24 monthly installments in the amount of $80.73, which is$26.91 for each handset.  All customerswho choose to use the EIP option to pay for their equipment are required toenter into a 24 month financing agreement signed at the time of thepurchase.  Although this 24 monthfinancing agreement is required and the installments are added to each monthlybilling statement, customers may choose to pay off their EIP balance at anytime by making incremental additional payments or a single payment for thetotal balance.  Please note that anyadditional payments reduce the length of time it will take to pay the entirebalance, but will not reduce the amount of any future regular monthly EIPpayments.  Please note that the monthlyEIP of $80.73 is separate from the above mentioned monthly access charges.  On January8, 2014 T-Mobile announced contract freedom for consumers looking to switchfrom any U.S. carrier to T-Mobile.  Thisindustry changing offer allows consumers who were previously held back byexpensive termination fees and staggered tenures to leave their current carrierfor a better deal.  T-Mobile will now reimburseconsumers’ early termination fees up to $350.00 per line and provide accountcredits of up to $300.00 per device traded-in at the time of their activation –for up to five lines of service.  To beeligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of thisactivation, they must port-in their current mobile number, trade-in a device,and purchase a new T-Mobile device.  Thenew device may be purchased with our Equipment Installment Plan (EIP), but thisis not required.   In order to qualify for the reimbursement of earlytermination fees, customers must submit a reimbursement form along with a copyof the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activation.  As indicated on the website, approval of therequired documents and reimbursement of the early termination fees may take upto eight (8) weeks from the date of submission to be received and there is noprocess for that time period to be expedited. To be eligible for reimbursement, the T-Mobile account must be in goodstanding.  As this is a reimbursementoffer, T-Mobile recommends that customers make arrangements to pay any earlytermination fees billed by their prior carrier in order to avoid collectionactivity.   On April 13, 2015, T-Mobile received Ms. [redacted]’ ETFsubmission and it was denied on May 29, 2015. On May 7, 2015, T-Mobile received Ms. [redacted]’ new ETF submission andit was approved on May 15, 2015.  On June5, 2015, Ms. [redacted]’ submission was mailed out for a total of $118.00 forthe mobile number ending in 0778.  Pleaseallow two to three weeks for mailing.   In an effort to amicably resolve this matter, on June 15,2015, T-Mobile offered Ms. [redacted] to resubmit any submission for the ETFreimbursement that she refers to in her correspondence to my attention within30 days to [redacted]@t-mobile.com. Upon receiving Ms. [redacted]' submission, T-Mobile will follow up withour findings.  T-Mobile regrets any inconvenienceto Ms. [redacted] regarding this matter.  Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention.  Should you have any further questions, pleasefeel free to contact me at the address below or [redacted] Very truly yours, T-MOBILE USA, INC. [redacted] Executive Response

May 2, 2018
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA,...

Inc. (“T-Mobile”) is in receipt of your correspondence dated April 25, 2018, regarding the above-referenced account.
T-Mobile regrets any concerns Mr. [redacted] may have encountered regarding the Corporate discount. T-Mobile records confirm that on July 6, 2017, Mr. [redacted] activated his account. Please note T-Mobile paired with large corporations to offer corporate and government discounts to their employees who sign up for T-Mobile service. Although the program is now grandfathered, any customers who had an existing discount could continue receiving that discount as long as the requirements were met.
T-Mobile records indicate that on July 6, 2017, Mr. [redacted] subscribed to the T-Mobile ONE All-In rate plan for $110.00 for two voice lines. As the rate plan is provided at a discounted rate the rate plan is not eligible for the corporate discount. However, in an effort to amicably resolve this matter, on April 27, 2018, T-Mobile provided Mr. [redacted] with a one-time credit in the amount of $204.00 which is equivalent to the $17.00 corporate discount over a 12-month period. The credit updated Mr. [redacted]’s account to a credit balance of $204.00. T-Mobile regrets any inconvenience to Mr. [redacted] and is glad to confirm that he accepted the credit as a resolution to his concerns.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. 341-8068.
Very truly yours,
T-MOBILE USA, INC.
Abigail [redacted] Executive Response

February 5, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated January 22, 2016, regarding the above-referenced account. T-Mobile regrets any inconvenience Mr. [redacted] experienced in regards to the Carrier Freedom Reimbursement offer and the porting of his mobile numbers to T-Mobile. T-Mobile records indicate that on November 13, 2015, Mr. [redacted] activated three voice lines of service and requested the port in of his mobile numbers ending in [redacted] and [redacted]. Unfortunately, due to an inadvertent error, Mr. [redacted] mobile number ending in [redacted] was ported in and replaced the voice line of service that should have received the mobile number ending in [redacted]. T-Mobile records indicate that this was corrected and Mr. [redacted] three voice lines are currently active. T-Mobile records indicate that at the time of activation Mr. [redacted] entered into three JUMP! On Demand lease agreements. JUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong network. The lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly cost. Customer may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of device. Customers only pay taxes on the capital cost reduction at the time they receive the device. Then during the 18 month term, customers pay a monthly lease payment and applicable taxes along with their monthly service bill. At the end of the 18 month term period, customers can return the device, upgrade to a new device or, if they have decided that they wish to own it, can do so by paying the purchase option T-Mobile records indicate that Mr. [redacted] took advantage of our JUMP! On Demand lease offering with the lease of a Samsung Galaxy S6 Edge Black Sapphire handset, a Samsung Galaxy S6 Edge Gold Platinum handset and an Apple iPhone 6s Silver handset. At the time of Mr. [redacted] lease activation, he was required to pay a capital cost reduction of $99.99. Mr. [redacted] then agreed to 18 monthly lease payments in the amount of $28.50 for the Samsung Galaxy S6 Edge Black Sapphire handset, $28.50 for the Samsung Galaxy S6 Edge Gold Platinum handset and $26.00 for the Apple iPhone 6s Silver handset. At the time of Mr. [redacted] lease activation, T-Mobile was offering two JUMP! On Demand promotional handset offers, the Apple iPhone 6s $5.00 or $15.00 offer, and the Samsung Galaxy S6 Edge $14.50 to $19.50 offer. As a part of this offer, Mr. [redacted] would have been required to trade-in a qualifying handset to receive a billing credit to offset the monthly lease payment to either $5.00 or $15.00 for 18 months for the Apple iPhone 6s handset, or $14.50 to $19.50 for the Samsung Galaxy S6 Edge handset. T-Mobile records indicate that Mr. [redacted] traded in an Apple iPhone 6 16GB Silver handset during the lease activation of his Apple iPhone 6s handset. Therefore, Mr. [redacted] qualified for 18 monthly billing statement credits of $22.00 to offset the lease payment to $5.00 per month for 18 months. Additionally, Mr. [redacted] traded in a Samsung Galaxy S4 Mini handset during the lease activation of his Samsung Galaxy S6 Edge Black Sapphire handset. Therefore, Mr. [redacted] qualified for 18 monthly billing statement credits of $9.00 to offset the lease payment to $19.50 per month for 18 months. Mr. [redacted] also traded in a Samsung Galaxy S5 handset during the lease activation of his Samsung Galaxy S6 Edge Gold Platinum handset. Therefore, Mr. [redacted] qualified for 18 monthly billing statement credits of $14.00 to offset the lease payment to $14.50 per month for 18 months. It is important to note that enrollment in the above-referenced promotions disqualified Mr. [redacted] from participation in the Carrier Freedom handset reimbursement program. As Mr. [redacted] is aware, in early 2014, T-Mobile announced contract freedom for consumers looking to switch from any U.S. carrier to T-Mobile. In March 2015, we went a step further and added reimbursement of equipment financing charges, up to $650.00 per device, to our original offer. These promotions, collectively known as Carrier Freedom have been overwhelmingly successful. In order to qualify for the reimbursement of early termination fees, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activation. As indicated on the website, approval of the required documents and reimbursement of the early termination fees may take up to eight (8) weeks from the date of submission to be received and there is no process for that time period to be expedited. To be eligible for reimbursement, the T-Mobile account must be in good standing. As this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collection activity. On December 12, 2015, T-Mobile received Mr. [redacted] reimbursement documentation. On December 23, 2015, Mr. [redacted] reimbursement for his early termination fees associated with the mobile number ending in 1292 was approved. Unfortunately, as Mr. [redacted] had already participated in the above-referenced Apple and Samsung JUMP! On Demand promotions, his submission for the reimbursement of his remaining handset balance with his previous carrier in association with the mobile number ending in [redacted] was declined. T-Mobile regrets any inconvenience to Mr. [redacted]. Nevertheless, as a courtesy to Mr. [redacted] and in an effort to amicably resolve the matter, upon speaking with Mr. [redacted], T-Mobile will allow Mr. [redacted] to resubmit his previous carrier’s billing statement within 30 days of this letter, directly to my attention at [email protected]. Upon receipt of Mr. [redacted] submission, T-Mobile will assess his remaining handset balance and issue a refund up to $350.00, in the form of a prepaid refund card, to Mr. [redacted] billing address, within seven to ten business days from the date of processing. Mr. [redacted] has accepted this as a resolution to his concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Diana J[redacted] Executive Response

September 15, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         T-Mobile Account Holder: [redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 2, 2017, regarding the above-referenced account.  Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that he has designated [redacted] as an authorized user of the account.  It is important to note T-Mobile has worked with Ms. [redacted] on past filings to your office and confirm [redacted] and [redacted] are one in the same.    T-Mobile is always working to improve its coverage, and we are sorry to hear that Ms. [redacted] continues to have concerns her service.  Please be assured that T-Mobile strives to provide complete and accurate information to our customers.  We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’ contact with our Customer Care department and our Executive Response Team.    T-Mobile first worked with Ms. [redacted] regarding her coverage concerns in October 2016.  T-Mobile has requested on multiple occasions for our engineers to review the locations Ms. provided that she has coverage concerns.  Our engineers have confirmed our network is working as expected, but enhancements were planned that may assist with Ms. [redacted]’ concerns with an estimated completion date of June 2017.   On June 28, 2017, Ms. [redacted] indicated she will wait through the end of July 2017 to confirm if her coverage has improved.  That same day, T-Mobile offered Ms. [redacted] further troubleshooting if she finds her coverage has not improved and asked that she contact me directly with further concerns.  Regrettably, on August 8, 2017, T-Mobile received an email from Ms. [redacted] indicating she is going to change carriers and asked how she can port her lines to the new carrier.  T-Mobile provided the information Ms. [redacted] requested regarding porting her lines to a new carrier and recommended she discuss the new carrier reimbursing her for final device costs that will bill to the final T-Mobile billing statement.  T-Mobile did not receive a response from Ms. [redacted] after this information was provided.   Upon speaking with Ms. [redacted] on September 6, 2017, she indicated the new carrier will pay for her devices but not the accessories she is paying for through T-Mobile’s Equipment Installment Plan (“EIP”).    In an effort to resolve this matter, T-Mobile ended the EIP for Ms. [redacted]’ Logitech UE Megaboom speaker and her Samsung Tab E tablet saving her $294.99 in final accessory charges.  T-Mobile advised Ms. [redacted] she can keep the speaker and tablet.  Additionally, T-Mobile unlocked Ms. [redacted]’ two Apple iPhone 7 Plus devices so they can be used on another carrier.    Finally, T-Mobile advised Ms. [redacted] we can assist with our Lifetime Coverage Guarantee offer.  Our Lifetime Coverage Guarantee offer allows Ms. [redacted] to continue to pay the monthly installments on her two Apple iPhone 7 Plus devices through T-Mobile.  T-Mobile requested Ms. [redacted] contact me prior to porting her numbers to a new carrier as the Lifetime Coverage Guarantee option must be completed before she transfers her lines to a new carrier.  T-Mobile has not received further contact from Ms. [redacted] regarding this offer and request that she contact me within 14 days from the date of this letter should she wish to take advantage of this offer.  T-Mobile respectfully declines Ms. [redacted]’s request for six months of credit.  T-Mobile regrets any inconvenience to Ms. [redacted].    Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Jennifer G[redacted] Executive Response

March 9, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No....

[redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated February 28, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that Mr. [redacted] has been designated as an authorized user of the account.
We are pleased to report that upon speaking with Mr. [redacted], he confirmed that T-Mobile had resolved this matter to his satisfaction.
T-Mobile regrets any concerns Mr. [redacted] has experienced in regards to the “2016 Magenta Port-In and Trade-In” promotion. T-Mobile records confirm that this offer ran from November 24, 2016, to December 21, 2016. Customers who ported in a new voice line and traded-in a handset within this time frame were eligible receive a $200.00 credit via mail-in-rebate. In the event that a trade-in was not received, the $200.00 promotional credit would be provided in the form of $10.00 monthly credits over a 20 month period.
Please be advised that on December 1, 2016, Mr. [redacted] activated four new voice lines on the promotional T-Mobile One 4 Line for $35 / 4th line free rate plan. Of the four lines activated, three mobile numbers were ported in from another service provider. It is important to note that a trade-in device was not received with the above mentioned activations. Therefore, Mr. [redacted] was eligible for a $10.00 credit on three lines of his service over a 20 month period to honor the 2016 Magenta Port-In and Trade-In offer in full.
However, as a courtesy and in an effort to amicably resolve this matter, T-Mobile agreed to send Mr. [redacted] a $600.00 rebate card in lieu of the promotional credits. Mr. [redacted] should expect the refund prepaid card within ten business days from the date of this letter. Pursuant to a conversation with Mr. [redacted], he confirmed that this matter had been resolved in full.
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s contact with our retail location.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Alberto V[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory
to me. Sincerely, [redacted]

December 28, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated December 20, 2016, regarding the above-referenced account. T-Mobile regrets any inconvenience to Ms. [redacted] regarding our 2016 Apple iPhone Black Friday promotional offer. As part of any promotional offer, our 2016 Apple iPhone Black Friday promotional offer had requirements in order to be eligible to receive the monthly promotional bill credits for the purchase of a new Apple iPhone 7. One requirement to receive the promotional offer was that customers subscribe to a qualifying rate plan and data feature. Customers were required to have or add an unlimited data feature among other qualifying requirements. Unfortunately, in review of Ms. [redacted]’s account at the time of her upgrade to three new Apple iPhone 7 handsets and the acceptance of the 2016 Apple iPhone Black Friday promotional offer, she did not have a qualifying data feature on her lines of service which end in [redacted]. As such, Ms. [redacted] was sent a text message on December 17, 2016, that she did not qualify for the promotional monthly credits for her three Apple iPhone 7 handsets. In an effort to amicably resolve this offer, Ms. [redacted] was offered a grandfathered data feature which included unlimited data for $20.00 per month as the normal rate is now $45.00 per month. Ms. [redacted] elected to add the unlimited data feature to her numbers ending in [redacted]. As such, Ms. [redacted] will now qualify for the 2016 Apple iPhone Black Friday promotional bill credits for her handsets. Please allow up to two bill cycle for the credits to appear. In a further effort to amicably resolve this matter, T-Mobile has agreed to change Ms. [redacted]’s rate plan to our Select Choice unlimited rate plan for $50.00 per month for the first two lines of service. In addition, Ms. [redacted] will be assessed an additional line fee of $5.00 per month for her third, fourth and fifth line of service. Ms. [redacted]’s monthly recurring charges prior to applicable taxes and monthly Equipment Installment Plan charges is $150.99. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Martin G[redacted] Executive Response