T-Mobile Usa Inc

Revdex.com:
   Re:  ID# [redacted]   I have received the refund due me from T-Mobile.  Thank you for your assistance in resolving this matter.   [redacted]

Complaint: [redacted]
I am rejecting this response because: l personally emailed all the requested documents to the email stated and l was not given an alternative to continue with service?
Sincerely,
[redacted]

July 12, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:      [redacted]...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 29, 2017, regarding the above-referenced account.    T-Mobile regrets any confusion Mr. [redacted] may have experienced in regards to his insurance claims. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact.  We also make every effort to provide complete and accurate information to our customers.  We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our Customer Care.   T-Mobile records indicate that on May 17, 2017, Mr. [redacted] elected to add a $12.00 JUMP! feature to his account on mobile number ending in [redacted].  Please note that the JUMP! feature includes Premium Handset Protection (“PHP”).  PHP provides coverage for enrolled customers in cases of equipment loss, theft, accidental damage, and in-warranty and out-of-warranty malfunctions.  If the handset is no longer covered by the Limited Warrantee customer’s that have PHP can file a claim, pay a deductible and receive a replacement handset two times a year.  The coverage, policies, and claims are done by Assurant Solutions, Inc. not T-Mobile as T-Mobile and Assurant Solutions, Inc. are separate companies.    On June 29, 2017, two claims were filed for Mr. [redacted]’ Apple iPhone 6S 16GB handset which was subsequently denied.  As T-Mobile and Assurant Solutions, Inc. are separate companies we are unable to confirm the reasons behind a claim denial.  Customers are required to provide the last date of use when filing a claim.  As such, if Mr. [redacted] provided an incorrect date his claim would have been declined.   Upon speaking with Mr. [redacted] on July 3, 2017, he was able to confirm that his claim filed on June 30, 2017, was successful and Assurant Solutions, Inc. shipped him an Apple iPhone 6S 16GB handset. T-Mobile regrets any inconvenience to Mr. [redacted].   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Alyssa K[redacted] Executive Response

April 11, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 7, 2017, regarding the above-referenced account. Please be advised that we have made an attempt to contact Ms. [redacted], which was proven unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter.
T-Mobile regrets any concern to Ms. [redacted] in regards to her recent upgrade experience. Please be assured that T-Mobile takes allegations of employee misconduct very seriously. We make every effort to be professional and courteous by providing the Un-carrier experience in ever interaction with our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s recent visit to our retail location.
T-Mobile records confirm that on February 10, 2017, Ms. [redacted] purchased two Apple iPhone 6s Plus handsets at retail price but also several accessories for each device on T-Mobile’s Equipment Installment Plan (“EIP”) option totaling $289.92. T-Mobile records confirm that Ms. [redacted] agreed to 24 monthly installments of $12.10 for the accessories at the time of purchase. Regrettably, T-Mobile does not have a record of a promotional offer or option offering additional accessories for free with a purchase of an Apple iPhone 6s Plus. Therefore, Ms. [redacted]’s accessories EIPs are valid and owed.
However, in an effort to amicably resolve this matter, on April 10, 2017, T-Mobile waived the remaining EIP balance totaling $265.72 and issued a credit for the billed installments in the amount of $24.20 which left an account credit balance of $24.20. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Oscar T[redacted]
Executive Response

June 9, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 27, 2017, regarding the above-referenced account. Please be advised that we have made attempts to contact Ms. [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address Ms. [redacted]’s concerns within this letter.
T-Mobile regrets any concerns Ms. [redacted] has experienced regarding her T-Mobile account. T-Mobile records indicate that on October 13, 2015, Ms. [redacted] requested to perform a Change of Responsibility (“COR”) to [redacted], an authorized user on her account. A COR is a change in billing responsibility from one person or business to another person or business, along with Equipment Installment Plans (“EIP”) based on eligibility requirements, including that the account not be past due, or on any type of payment arrangements at the time the process takes place.
On the same day the request was made, the account had a past due balance owed, and the account was ineligible for the COR to take place at that time. Please note that a COR must be completed within 30 days after the account holder requests a COR. Please be advised Ms. [redacted] was advised that she is responsible for locating the new customer and that the new customer must contact T-Mobile, qualify for credit and agree to the Terms and Conditions of service before the transfer is complete. Additionally, Ms. [redacted] was advised that she would remain responsible for the mobile number and all charges until the COR is complete. Since October 13, 2015, no further requests were made until May 26, 2017.
Ms. [redacted] may proceed with a COR by contacting our Customer Care team directly at 1-800-937-8997, or by visiting a local T-Mobile retail office. Once the relinquishment has been processed, the potential customer may proceed with the COR process within 30 days of Ms. [redacted]’s request to transfer ownership, so long as the account is in a current state.
Please be assured that T-Mobile takes allegations of employee misconduct very seriously. We make every effort to be professional and courteous to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s recent interactions with our Customer Care.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Adrianne F[redacted]
Executive Response

September 26, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May...

Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 19, 2017, regarding the above-referenced account.
T-Mobile regrets any concerns Mr. [redacted] experienced with our recent contact. T-Mobile records confirm that on September 14, 2017, Mr. [redacted] settled his balance in full with Diversified Consultants by making a payment in the amount of $757.91. Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may. The account may be reported to the credit bureau while a balance remains outstanding or settled. Accordingly, this settlement would have been reported to the credit bureaus by the collection agency, Diversified Consultants. As of September 18, 2017, Mr. [redacted]’s account remains canceled and settled in full. Please be advised that the account balance will show in the amount of $2,122.96 for T-Mobile record keeping purposes only.
Regretfully, T-Mobile does not have Mr. [redacted]’s receipt of the payments he made with the collection company as they were made with Diversified Consultants.
We understand how important it is for Mr. [redacted] to receive accurate information therefore; we also recommend that Mr. [redacted] contact the three major credit bureaus:
• TRW/Experian
PO Box 949
Allen, TX 75013-0949
(888) 397-3742 • Equifax
PO Box 740256
Atlanta, GA 30374
(800) 525–6285 • Transunion
PO Box 6790
Fullerton, CA 92834
(800) 680-7289
Fax (714) 447–6034
T-Mobile regrets any inconvenience to Mr. [redacted] regarding this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Ligia M[redacted]
Executive Response

May 11, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA,...

Inc. (“T-Mobile”) is in receipt of your correspondence dated April 29, 2017, regarding the above-referenced account.
T-Mobile regrets that Ms. [redacted] decided to cancel her T-Mobile account. T-Mobile records confirm that on March 17, 2016, pursuant to Ms. [redacted]’s request, her account was canceled. On March 18, 2016, T-Mobile closed all of Ms. [redacted]’s remaining Equipment Installment Plan (EIP) when she returned her equipment. Although T-Mobile provided Ms. [redacted] with a 14-day equipment return period during which she could return her purchased device if it did not meet her needs for a full refund, Ms. [redacted] was still responsible for the monthly access charges for services rendered. We are sorry for any confusion.
Ms. [redacted]’s account was canceled with a balance of $47.00, which consists of her monthly recurring charges for service. T-Mobile provided Ms. [redacted] with a billing notification, multiple phone calls, and letters from our Financial Care department providing the account balance and payment due date. As payment was not received timely, on August 3, 2016, T-Mobile transferred Ms. [redacted]’s account to a third party collection agency, Diversified Consultants, Inc., in an attempt to collect the past due balance. Between the dates of August 3, 2016 and April 8, 2017, Ms. [redacted]’s account was transferred to several different collection agencies and was most recently with Amsher, Inc. It is T-Mobile’s position that the balance is valid.
However, in an effort to amicably resolve this matter, on May 10, 2017, T-Mobile applied a courtesy credit of $47.00 to Ms. [redacted]’s account for her monthly recurring charges. T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debt. Please note that it may take up to 90 days for Ms. [redacted]’s credit report to reflect the change. As of May 10, 2017, Ms. [redacted]’s account remains canceled with a zero balance. T-Mobile regrets any inconvenience to Ms. [redacted] regarding this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Ligia M[redacted]
Executive Response

July 13, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:      [redacted]...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated July 2, 2017, regarding the above-referenced account.  Please be advised that we have made several attempts to contact Mr. [redacted], which have proven unsuccessful.  As such, T-Mobile will make every effort to address Mr. [redacted]’s concerns within this letter.   We regret any inconvenience Mr. [redacted] has experienced with our handset purchase and leasing programs and we appreciate the opportunity to address his concerns.   T-Mobile records indicate on March 26, 2016, Mr. [redacted] took advantage of our JUMP! On Demand (“JOD”) leasing program and leased two Samsung Galaxy S7 Edge devices each priced at $660.00 each. Please note, JOD is a lease option in which participating customers, such as Mr. [redacted], may be eligible for the lowest out of pocket price as well as the lowest monthly cost.  JOD customers are responsible for and agree to at the time of lease signing, a total of 18-lease payments.  However, they have the option to cancel their lease and return their handset at any time during the lease term.  If they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that time.  If the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement.   At the time of his new JOD lease, Mr. [redacted] was required to pay $119.99 per device as a down payment also known as a Capitalized Cost Reduction, and agreed to 18 monthly installments of $28.67 per device.  At the end of the lease, Mr. [redacted] was provided with a $180.00 Purchase Option Price (“POP”) for each device and was advised that this price does not include any taxes that may apply if Mr. [redacted] exercised the option to purchase. Please note that Mr. [redacted] has the option to end his JOD lease and purchase his devices by paying the remaining lease balance as well as the POP and applicable taxes in full.  Regrettably, due to being a lease and not a purchase, Mr. [redacted] does not have the option to apply partial payments to his JOD lease. We regret any inconvenience this matter has caused.   Further review of Mr. [redacted]’s account confirms that on April 1, 2017, Mr. [redacted] remitted a payment in the amount of $234.43 to pay for the services rendered through February 26, 2017, and had a due date of March 19, 2017, to bring his account current as Mr. [redacted]’s was past due and suspended for non-payment.  It is important to note, any payments made to T-Mobile will always cover any open balance first, including any payments made to pay off device balances. We regret any confusion to Mr. [redacted] regarding our payment guidelines.   At the time, Mr. [redacted]’s account also had a new balance of $185.87 for the services rendered through March 26, 2017 and was due on April 19, 2017.  The same day, Mr. [redacted] decided to apply an additional payment of $266.58 which, according to his complaint to your office, was meant to pay off the remaining lease balance on one of his devices. However, as Mr. [redacted] still had an open balance on the account, the payment went to the account balance instead leaving a credit balance leaving a credit balance on the account of $80.71.  Please note, although Mr. [redacted] intended to pay off the lease charges for both of his devices, the payment of $266.58 would not have been enough to cover the remaining lease balance for both devices and the POP of $180.00 plus taxes for each device.    Due to an inadvertent error, the lease for the Samsung Galaxy S7 Edge device associated to the mobile number ending in 1180 was closed and the remaining lease balance along with the POP and taxes were billed out to the Mr. [redacted]’s next billing statement for a total of $299.67 due on June 19, 2017. Please be advised that on July 1, 2017, T-Mobile applied the credit of $299.67 in an effort to resolve Mr. [redacted]’s concerns at the time. Meanwhile the JOD lease for the Samsung Galaxy S7 Edge device linked to the mobile number ending in [redacted] is still open with the remaining $53.28 lease balance and the POP of $180.00 plus taxes.    Nonetheless, in further efforts to amicably resolve Mr. [redacted]’s concerns, on July 11, 2017, T-Mobile ended the lease for the Samsung Galaxy S7 Edge device linked to the mobile number ending in [redacted] and credited the remaining $53.28 lease balance and the POP of $180.00 plus taxes as a courtesy.  Please note, this action will reflect on Mr. [redacted]’s August 2017 billing statement.  We regret any inconvenience Mr. [redacted] has experienced regarding this matter.   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Sal O[redacted] Executive Response

June 26, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 19, 2017 regarding the above-referenced account.
T-Mobile regrets any ongoing concerns that Mr. [redacted] has with his account. As mentioned in our previous correspondence, upon careful review of the usage on Mr. [redacted]’s account over several months, we have determined that the majority of his usage has not been on the T-Mobile network. In accordance with the terms and conditions of Mr. [redacted]’s service, T-Mobile elected to provide a warning that his mobile numbers could be disconnected if we do not see a change in the overall usage of his service. We sincerely regret any inconvenience this matter may have caused.
T-Mobile respectfully declines Mr. [redacted]’s request to have a refund for the last year of service which he has used. In an attempt to mitigate any inconvenience to Mr. [redacted], we provided him with advance notice in order to allow him to either change his usage pattern to meet the terms and conditions of service or to have sufficient time to make arrangements to find a service provider in the areas that he most frequently uses his mobile phone services. T-Mobile has taken the steps to have the devices unlocked. In addition T-Mobile has agreed to provide an adjustment for the final month’s services, in an effort to relieve some of the expensive for Mr. [redacted] to switch to a new provider. T-Mobile regrets any inconvenience to Mr. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Lauren L[redacted]
Executive Response

Revdex.com:
The complaint has been resolved to my satisfactionSincerely, [redacted]

June 30, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 15, 2017, regarding the above-referenced account.
T-Mobile regrets any unauthorized account activity Ms. [redacted] has experienced. Please note that T-Mobile takes account security seriously. In order to receive a copy of the account information, we request that Ms. [redacted] complete the Identity Theft Affidavit supplied by the Federal Trade Commission. This is available on-line at https://www.identitytheft.gov. In addition to the affidavit, we request that Ms. [redacted] file a police report regarding the identity theft. A copy of the police report, a written request for the information, a photo ID, along with the completed affidavit can be sent to:
T-Mobile
Attn: Fraud Management
12920 SE 38th Street
Bellevue, WA 98006

Upon receipt of the completed documents, we will review them and advise Ms. [redacted] of our findings. T-Mobile encourages Ms. [redacted] to continue contact with the three major credit bureaus to make them aware that she has been a victim of identity theft. They will instruct Ms. [redacted] further on how to protect herself against future fraudulent activity T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
William B[redacted]
Executive Response

September 11, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted] T-Mobile Account Holder: [redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 28, 2017, regarding the above-referenced account.  Please be advised that T-Mobile records indicate the account holder on record is [redacted], and that he has designated [redacted] as an authorized user of the account.    T-Mobile regrets any inconvenience that Mr. [redacted] may have experienced in regards to the activation of the account.  Please note that T-Mobile provides accessibility to T-Mobile’s Terms and Conditions at the time of activation prior to acceptance of service.  We regret hearing that due to an inadvertent system issue, Mr. [redacted] was unable to view the full information.  We make every effort to be professional and courteous and provide full and accurate information to our customers.   Upon speaking with Ms. [redacted] on September 8, 2017, she indicated that she did have copies of the activation paperwork.  Please note that Ms. [redacted]’s feedback in regards to accessibility for Terms and Conditions has been noted and will be forwarded to the appropriate persons.   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Jessica G[redacted] Executive Response

September 30, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is...

in receipt of your correspondence dated September 22, 2015, regarding the above-referenced account. Please be advised that we have made several attempts to contact Ms. [redacted]; however our attempts have been unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter. T-Mobile regrets any frustration Ms. [redacted] encountered with her taxes. Please understand that taxes vary among different states, cities and counties, due to differences in rates for the local portion of the tax. Geographical tax jurisdictions are composed of cities, unincorporated county areas, and transportation districts. Tax laws require that mobile service be taxed based on the subscriber’s Primary Place of Use (PPU) which may or may not be the same as the subscriber’s billing address. Taxes are charged at both the individual line level and the account level. For example, individual line level charges are billed based on the PPU provided for that line of service. In a family or business account, that means that different lines used in different locations are taxed according to where each is used provided that each line has an up to date PPU on file with T-Mobile. The account level charges are based on the billing address for the account. Some taxes and fees are flat rate charges that do not vary. However, some are based on a percentage of the charges associated with the account or line of service and as such, may vary depending on usage and/or other charges assessed. All taxes are collected and remitted as required by state, local and federal governments. Upon receipt of Ms. [redacted]’s correspondence, we reviewed her account and have confirmed that, since the date of activation on November 12, 2011, the PPU on numbers ending in[redacted] was [redacted] Unit [redacted], Tempe, AZ 85281-780. Our records confirm that we did not receive notification of the incorrect PPU until September 21, 2015, when it was changed to [redacted], Phoenix, AZ 85041-4324. Please be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within 60 days of T-Mobile providing notice of the charges. If a customer does not report the dispute within that time frame, they waive their right to dispute the charges. Therefore, it is T-Mobile’s position that Ms. [redacted] was billed correctly. Nevertheless, in an effort to amicably resolve this issue, T-Mobile has applied a $191.25 credit to Ms. [redacted]’s account for one month of service charges. This credit has reduced Ms. [redacted]’s account balance to a credit balance of $226.25. Ms. [redacted] may verify her current balance by dialing #225# or by visiting www.T-Mobile.com. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INC. Brian W[redacted] Executive Response

June 27, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington [redacted] Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated June 15, 2016, regarding the above-referenced account. Please note that upon reaching Ms. [redacted] to discuss this matter, she directed us to speak with her authorized user of record, Mr. [redacted]. T-Mobile is pleased to have resolved this matter to Mr. [redacted]’ satisfaction. T-Mobile regrets any equipment concerns Ms. [redacted] and Mr. [redacted] experienced. T-Mobile records reflect that Mr. [redacted]’ Apple iPhone 6 Plus handset was purchased on May 16, 2016. By purchasing T-Mobile equipment, Mr. [redacted] received a one-year Limited Warranty provided by Apple. During the Limited Warranty period, Mr. [redacted] is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange by contacting the manufacturer directly to discuss repair or replacement options. Under T-Mobile’s Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. T-Mobile records reflect that Mr. [redacted] initiated a Limited Warranty Exchange on June 12, 2016, and the replacement handset was delivered on June 15, 2016. Upon review of Mr. [redacted]’ warranty exchange, our records confirm that the handset was delivered within the allowed 48- hour timeframe, based on the fact that the warranty exchange was filed on a Sunday and would not ship same day. However, upon speaking with Mr. [redacted], he advised that he was initially advised that the handset would be delivered next day. In an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $100.00. Ms. [redacted]’s account currently reflects a revised credit balance of $100.00. Mr. [redacted] accepted this offer as resolution in full to his concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted] ext. [redacted]. Very truly yours, T-MOBILE USA, INC. [redacted] Executive Response

April 19, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt...

of your correspondence dated April 14, 2017, regarding the above-referenced account. T-Mobile regrets any concerns Ms. [redacted] experienced in regards to a hard T-Mobile credit inquiry on her credit report.
Please be advised that all customers applying for new service with T-Mobile are required to have a credit check. In order to run a credit check, customers are required to provide a social security number and a government issued identification. T-Mobile runs credit on new service applications to determine line limits, deposits, and rate plan requirements.
T-Mobile records reflect that Ms. [redacted] contacted T-Mobile on April 12, 2017, to gather information about having a T-Mobile account. Please note that T-Mobile does not have Ms. [redacted]’s information to run a hard credit inquiry, however our records confirm that Ms. [redacted] provided the needed information to have a hard credit inquiry ran to verify if she would qualify for services.
T-Mobile has requested to have the credit inquiry processed on April 12, 2017, to be deleted from Ms. [redacted]’s credit report. Please note that it may take up to 90 days for Ms. [redacted]’s credit report to reflect the change. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Juan B[redacted]
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Speaking to T-Mobile the only solution that was made, was to send me another replacement device. That was refurbished. Upon getting the replacement device via UPS opening the package the phone was only coved by bubble wrap. Which the bubble wrap was ripped. As well, as a small pea size scratch in the back of the iPhone 7 plus. In addition, I had to pay out of pocket to ship back the defective device.  Which was $25.00.  I have made made it clear to T-Mobile when first speaking with them, all issues I have had. No changes where attempted to be done. I told T-Mobile that I will be leaving the company within the next couple of months due to these issues. That being said, I am not satisfied with how T-Mobile handled it. And I will never be doing business with them again. 
Sincerely,
[redacted]-[redacted]

September 12, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated September 4, 2016, regarding the above-referenced account. T-Mobile regrets any concerns Mr. [redacted] experienced with his T-Mobile account. T-Mobile records confirm that on August 15, 2016, Mr. [redacted] activated his T-Mobile account with his four mobile numbers ending in [redacted]. Mr. [redacted] was subscribed to our Simple Choice Family Unlimited Talk, Text, and Data 10GB 2 lines for $120.00 per month. Each additional mobile number after the first two lines of service was charged $30.00 per line of service. Mr. [redacted]’s monthly access charges were $180.00 before applicable taxes. At the time of activation, Mr. [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy S7 Edge and accessories. Based on a promotion at the time of Mr. [redacted]’s purchase, he was not required to make a down payment; however, he agreed to a series of 24 monthly installments in the amount of $38.34 Our records indicate that on August 18, 2016, Mr. [redacted] canceled his mobile number ending in [redacted]. Accordingly, on August 16, 2016, T-Mobile applied a courtesy credit of $38.34 to Mr. [redacted]’s account for his monthly EIPs because Mr. [redacted] returned his Samsung Galaxy S7 Edge during his equipment return period. Our records indicate that on August 16, 2016, T-Mobile refunded Mr. [redacted]’s original credit card used at the time of purchase in the amount of $23.95. This is due to the restocking fee of $50.00 that Mr. [redacted] was charged for returning his Samsung S7 smartphone. Please be advised that customers returning equipment may be assessed a restocking fee at the time the return is processed. This fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at t-mobile.com. Additionally, on August 22, 2016, T-Mobile applied a courtesy credit of $46.66 to Mr. [redacted]’s account for services not rendered. On September 2, 2016, Mr. [redacted] purchased three Samsung Galaxy J7’s using his EIP. Based on a promotion at the time of Mr. [redacted]’s purchase, he was not required to make a down payment; however, he agreed to a series of 24 monthly installments in the amount of $38.34. Mr. [redacted] took advantage of our, “Best Family Plan with Samsung Galaxy Phones on Us Promotion.” Customers who sign up for Select Family Match rate plan can qualify for free Samsung On5 or Samsung J7 on us by receiving monthly EIP bill credits. Regretfully, Mr. [redacted] did not qualify as he was not on a Family Match rate plan as mentioned above. We regret any misinformation to Mr. [redacted] regarding our promotion. On September 4, 2016, Mr. [redacted] canceled his mobile numbers ending in [redacted]. Mr. [redacted] is left with his mobile number ending in [redacted] and is subscribed to our T-Mobile One rate plan for $75.00 per month. This rate plan provides unlimited talk, text, and 4G data speeds. As of September 11, 2016, Mr. [redacted]’s account reflects a zero balance. However, in an effort to amicably resolve this matter, on September 11, 2016, T-Mobile is offering Mr. [redacted] to return his equipment to my attention in exchange for a full refund. The handset can be mailed to me at the following address: T-Mobile USA, Inc. Attn: Ligia M[redacted] c/o Executive Response P.O. Box 37380 Albuquerque, NM 87176 T-Mobile recommends that Mr. [redacted] request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-Mobile. We ask that Mr. [redacted] please include the handset, battery, charger, and his account information within the box to ensure proper credit. Please be advised if the full kit is not returned (such as a missing charger or battery), a $20.00 restocking fee will be deducted from the credit offered above. If the handset has sustained either physical or liquid damage that would void the manufacturer’s Limited Warranty, the equipment will be returned to Mr. [redacted] and the EIP balance will then be considered valid. It is important to note, Mr. [redacted] must have the equipment post marked for return no later than October 11, 2016, to take advantage of this offer. T-Mobile regrets any inconvenience to Mr. [redacted] regarding this matter. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Ligia M[redacted] Executive Response

Revdex.com:Not happy, but I will accept.Sincerely, [redacted]

Tell us why here... March 21, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA  98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted]To Whom It May...

Concern:T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated March 10, 2018, regarding the above-referenced account.  Please be advised that we have made attempts to contact Ms. [redacted], which have proven unsuccessful.  As such, T-Mobile will make every effort to address Ms. [redacted]’s concerns within this letter.  T-Mobile regrets any concerns Ms. [redacted] may have regarding wearable lines and billing.  T-Mobile records reflect that Ms. [redacted] activated three wearable lines of service on November 5, 2017, ending in [redacted] and that she subscribed to the T-Mobile ONE Wearable rage plan at the cost of $25.00 per month for each line of service, minus a $10.00 discount per line.On November 6, 2017, Ms. [redacted] contacted Customer Care to request cancellation of the wearable lines ending in [redacted].  Regrettably, T-Mobile was unable to process any cancellations at that time due to a system limitation.  Our Customer Care team called Ms. [redacted] on November 7, 2017, so that we may process her cancellation requests.  Unfortunately, Ms. [redacted] was not available.  As such, Ms. [redacted] was left a voicemail advising her to contact T-Mobile to complete the cancellation process.T-Mobile has reviewed the account and can confirm that as of the date of this letter, Ms. [redacted]’s wearable lines of service have been canceled.  As a courtesy, T-Mobile applied credits for previously assessed charges on Ms. [redacted]’s wearable lines of service.  These credits updated the account to reflect a balance of $276.10.  T-Mobile regrets any inconvenience to Ms. [redacted].Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].Very truly yours,T-MOBILE USA, INC.Anthony M[redacted]Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would, however, like to state for the record that I do in fact have an @Work account, and that this @Work account was included in the referenced emails.Sincerely, [redacted]