T-Mobile Usa Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

December 16, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated December 14, 2015, regarding the above-referenced account. T-Mobile makes every effort to provide complete and accurate information to our customers on each interaction. We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our retail location and Customer Care. T-Mobile’s Carrier Freedom offer allows consumers who were previously held back by expensive Equipment Installment Plan (“EIP”) balances, and Early Termination Fees (“ETF”), the opportunity to come to T-Mobile for a better deal. Under the terms of this program, T-Mobile will reimburse consumers’ remaining EIP balance up to $300.00 per device traded in, and $350.00 per ETF, at the time of activation, for up to 10 lines of service. T-Mobile’s JUMP! 2 feature provides customers our Premium Handset Protection bundle (handset insurance and extended warranty) plus the benefit of trading-in their current device financed through an EIP for a credit of the remaining EIP balance due, up to one-half of the original retail price of that device. On September 19, 2015, Mr. [redacted] completed a JUMP! 2 equipment upgrade to an Apple iPhone 6S handset, on an EIP. Due to an inadvertent error, Mr. [redacted] was provided a handset return label, routing his handset to the T-Mobile National Return Center that processes equipment exchange orders. Mr. [redacted]’s handset was received on November 2, 2015. In an effort to resolve this matter amicably, T-Mobile has applied an account credit of $55.00 for the EIP installments billed for the Samsung Galaxy S5 handset, on the October 21, 2015, and November 21, 2015, billing statements. In addition, T-Mobile has canceled the EIP balance of $192.50, for the returned Samsung Galaxy S5 handset. T-Mobile has requested that Mr. [redacted] provide his final billing statement from his previous carrier for review. Upon receipt, T-Mobile will investigate if an ETF and EIP reimbursement is due. Mr. [redacted] may fax the requested billing statement to my attention at [redacted]. Mr. [redacted]’s account balance at this time of $240.65 includes monthly recurring charges, EIP charges and applicable taxes from the November 21, 2015, billing statement. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Pancho Q* Executive Response

April 18, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 7, 2017, regarding the above-referenced account.
T-Mobile regrets any concerns Ms. [redacted] experienced with her T-Mobile account. T-Mobile records confirm that from April 23, 2013, through March 19, 2017, Ms. [redacted] was subscribed to our Simple Choice Value Family rate plan 2 lines for $80.00 per month, which provides unlimited talk, text, and 2GB’s of data at up to 4G speeds depending upon device capability. Ms. [redacted] had four voice lines and paid $10.00 for each additional line.
On November 22, 2016, Ms. [redacted] took advantage of our 2016 Two Lines on Us offer with her two mobile broadband lines ending in [redacted] and 7943. Ms. [redacted] is eligible for the promotion and is receiving her monthly promotional credits of $80.00 for her two free lines. Please note that for a limited time only through January 22, 2017 customers were able to switch to the new T-Mobile ONE Taxes and Fees included rate plan and keep the 2016 Two Lines on Us offer.
T-Mobile records reflect that on April 1, 2017, Ms. [redacted]’ contacted Customer Care and requested to change her rate plan to our new T-Mobile ONE Taxes and Fees included. As this is a promotional rate plan was not done within the promotional time frame once the change was completed Ms. [redacted] was no longer eligible to receive her lines ending in [redacted] and [redacted] for free. Ms. [redacted] will pay $15.00 after her automatic $10.00 credit for her mobile broadband lines ending in [redacted] and 7943. Each mobile broadband line receives 6GB of 4G high speed data. Additionally, Ms. [redacted] will continue to pay $5.00 for her wearable rate plan. Please note that Ms. [redacted]’ T-Mobile ONE Taxes and Fees included rate plan is for four lines for $160.00 per month with her AutoPay discount, which is a free feature that she elected to enroll in that automatically pays her bill every month from her credit card. We regret if Ms. [redacted] was given misinformation regarding her rate plan.
Nevertheless, in an effort to amicably resolve this matter, on April 17, 2017, T-Mobile escalated Ms. [redacted]’ account to our business support to receive the special pricing of 4 lines for $130.00 per month. Please note that this change may take up to two billing cycles for the special pricing to appear on Ms. [redacted]’ billing statement. Going forward Ms. [redacted]’ monthly recurring charges will be $191.00 per month not including her monthly Equipment Installment Plans (“EIP”) of $97.09. As an additional gesture of good will, T-Mobile applied a courtesy credit of $160.00 to Ms. [redacted]’ account for issues with her rate plan and pre-order issues with the Samsung S8. Ms. [redacted] accepted this as a resolution to her concerns. As of April 17, 2017, Ms. [redacted]’ account reflects a credit balance of $170.00 that will be applied towards her next billing statement. T-Mobile regrets any inconvenience to Ms. [redacted] regarding this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Ligia M[redacted]
Executive Response

Complaint: [redacted]I was only credited 60 for my initial deposit when the attached paper work shows proof I paid $136.18 sorry for the delay but I was not aware of the final balance until the credits posted. I am still owed a 76.18 credit to my T-Mobile account. Also I mailed back the device we are talking about today per tracking usps [redacted]. Here is proof. Once my account is credited the remainder 76.18 for the device and the $270 for my [redacted] bill that [redacted] agreed to take care of then this matter will be closed. Sincerely,[redacted]

May 15, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA,...

Inc. (“T-Mobile”) is in receipt of your correspondence dated May 2, 2017, regarding the above-referenced account.
T-Mobile regrets any inconvenience experienced by Mr. [redacted] in his efforts to process a Mobile Device Unlock (MDU). MDUs are available to customers who meet our eligibility requirements. A review of Mr. [redacted]’ account confirms that on July 15, 2016, we received a request for a MDU for the device used on mobile number ending in 7079. However, due to an inadvertent error, T-Mobile did not approve the unlock request as we were unable to verify usage of Mr. [redacted]’ Apple iPhone.
Please note that Mr. [redacted]’ closed T-Mobile account is eligible to receive a MDU for his device. T-Mobile will be happy to assist Mr. [redacted] with unlocking his Apple iPhone. However, T-Mobile will need Mr. [redacted] to contact our office to confirm the International Mobile Equipment Identifier (“IMEI”) number for his Apple iPhone device. Mr. [redacted] may contact me directly at the number listed below. T-Mobile regrets any inconvenience.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Martin G[redacted] Executive Response

May 15, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 8, 2017, regarding the above-referenced account.
T-Mobile regrets any inconvenience this matter may have cause Mr. [redacted]. In Mr. [redacted]’ letter to your office, he outlined concerns about his account billing. T-Mobile records confirm that Mr. [redacted] has five active lines on our T-Mobile One tax inclusive price plan. As such, Mr. [redacted] can expect to be billed $130.00 for the first two lines, and $25.00 for the additional three add-a-lines for a total of $205.00 before any discounts.
Please note that Mr. [redacted]’ account was enrolled in AutoPay on November 30, 2016. AutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customer. As Mr. [redacted] authorized AutoPay, he qualifies for a monthly AutoPay bill credit. The AutoPay bill credit provides a $5.00 discount per line, on up to 8 lines, for customers on eligible plans with AutoPay active. Therefore, Mr. [redacted]’ monthly billing statement will reflect charges in the amount of $180.00 before any other discounts have been applied.
Mr. [redacted] also outlined concerns regarding our recent Magenta Port In promotion. From November, 24, 2016, through December 24, 2016, customers can get a $10 bill credit for 20 months per line when they bring their phone number to T-Mobile, trade-in their device and purchase a phone or tablet on EIP with T-Mobile ONE or a qualifying Simple Choice Unlimited plan. T-Mobile records confirm that Mr. [redacted] is in fact receiving the above mentioned credit to his account in the amount of $20.00 per month. As such Mr. [redacted] can expect his monthly billing statement to reflect charges of $160.00 before any other discount are applied.
With regards to T-Mobile’s Kickback promotion, starting January 22, 2017, eligible new and existing postpaid customers enrolled in Kickback can receive up to $10.00 back per line when they use 2 GB of data or less in a billing period. T-Mobile records confirm that Mr. [redacted]’ mobile numbers ending in [redacted] and [redacted] did not qualify for the above mentioned Kickback promotion as they used more that 2GB of data. Mr. [redacted]’ mobile numbers ending in [redacted], [redacted], and [redacted] did not use more than 2GB of data. As such a $30.00 credit was placed on Mr. [redacted] account.
It is T-Mobile position that Mr. [redacted]’ account billing is accurate and valid. Mr. [redacted] account remains in good standing with a current balance of $120.00. Should Mr. [redacted] have any further questions or concerns, T-Mobile request that he contact T-Mobile directly at the number listed below.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
James H[redacted]
Executive Response

December 30, 2015 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder. [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May...

Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated December 18, 2015, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that she has designated [redacted] as an authorized user of the account. T-Mobile regrets any frustration Mr. [redacted] encountered with our JUMP! On Demand and JUMP! programs. T-Mobile records confirm that mobile numbers ending in [redacted] and [redacted] on Ms. [redacted]’s account are subscribed to the $10.00 JUMP! 2 Bundle feature. The JUMP! 2 feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of trading-in their current device financed through an Equipment Installment Plan (“EIP”) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that device. Customers enrolled in JUMP! 2 are provided with unlimited opportunities to upgrade the device they enrolled in JUMP!2 with no waiting period. JUMP! On Demand is a new way for customers to upgrade to the hottest devices whenever they want. JUMP! On Demand customers always pay the lowest out of pocket price as well as the lowest monthly cost with no additional fees. Plus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytime. JUMP! On Demand is upgrading to a new device with a lease. It is important to note that customers that have equipment financed with an EIP loan are not eligible to change to JUMP! On Demand without first paying their EIP loan off in full. Further records confirm that on April 3, 2015, Ms. [redacted] purchased a Galaxy Note 4 device for number ending in [redacted] and a Nexus 6 for number ending in [redacted]. At the time of purchase Ms. [redacted] elected to finance the equipment through EIP wherein she agreed to pay the balance of $1,345.44 in 24 monthly installments of $56.06. Additional records confirm that Mr. [redacted] has a remaining balance of $840.90 on his above devices. Therefore, if Mr. [redacted] would like to lease equipment through JUMP! On Demand, the above balance must first be paid in full before the account will be eligible to start a lease. We apologize if Mr. [redacted] was advised that he could move between the EIP agreement and a JUMP! On Demand lease without first paying off the EIP agreement. T-Mobile regrets any inconvenience to Mr. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Brian W[redacted] Executive Response

September 12, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No....

[redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated September 5, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that she has designated [redacted] as an authorized user of the account.
T-Mobile’s goal is to provide exceptional service for all of our customers. We regret any concerns Mr. [redacted] experienced regarding T-Mobile’s Carrier Freedom offering and the account billing charges. We further regret Mr. [redacted]’ concerns after speaking with our office and regarding the delay on the Carrier Freedom reimbursement.
With Carrier Freedom, consumers can get reimbursed for their current carrier's cancellation costs as a combination of trade-in credits and a prepaid refund card when they switch to T-Mobile and trade in their devices. Naturally, several requirements must be met in order to be approved for this offer.
T-Mobile records confirm that on July 6, 2017, the account was activated. However, no Equipment Installment Plan (“EIP”) program was initiated at the time of activation; instead, Mr. [redacted] purchased and paid full retail cost for two iPhone 7 32 gigabytes (“GB”) devices, one iPhone 7 128GB handset, and one iPhone 7 Plus 32GB handset. Additionally, our records indicate that at the time, Mr. [redacted] traded-in one [redacted] branded Apple iPhone 7 Plus handset 32 GB for a trade-in value of $343.00 and one [redacted] branded Samsung Galaxy S7 Edge 32GB handset for a trade-in value of $177.00. Please note that the total trade-in value of $520.00 was used towards Ms. [redacted]’s new equipment purchase mentioned above.
T-Mobile reviewed the Carrier Freedom submission and confirmed two payouts of $635.99 and $692.98 were mailed to the billing responsible party, [redacted], via a prepaid card on August 16, 2017. Upon speaking with Mr. [redacted] on August 24, 2017, a onetime courtesy credit of $80.00 was issued to the account to reimburse any late fees billed by [redacted].
Regrettably, at the time that we spoke with Mr. [redacted] on August 24, 2017, and his mother on August 31, 2017, we were not aware of a delivery delay in place on prepaid refunds. Upon receipt of Mr. [redacted] correspondence from your office dated September 6, 2017, our office contacted the billing responsible party, [redacted], who confirmed at this time that both prepaid card were successfully shipped on August 5, 2017. T-Mobile regrets any inconvenience to Mr. [redacted] and Ms. [redacted] regarding the reimbursement timeframe.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this m[redacted]er to our [redacted]ention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Aika A[redacted]
Executive Response

November 9, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] and [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom...

It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated October 31, 2016, regarding the above-referenced account. Please be advised that we have made several attempts to contact Mr. and Ms. [redacted], which have proven unsuccessful. As such, T-Mobile will make every effort to address Mr. and Ms. [redacted]’s concerns within this letter. T-Mobile is pleased to advise that Mr. and Ms. [redacted]’s concerns have been resolved to their satisfaction. T-Mobile regrets the troubles Mr. and Ms. [redacted] have undergone with regards to the owing account balance and the account being forwarded to an outside collection agency. T-Mobile records confirm that the above-referenced account was activated on April 21, 2016. At the time of activation of service with the mobile numbers ending in [redacted], [redacted] and [redacted], T-Mobile provided a 14-day return period which allowed The [redacted]’s to use the services to see if it met their needs. If the services were not acceptable, and if requested cancelation of the service within the 14-day timeframe, The [redacted]’s would remain financially responsible for all charges incurred from activation through cancelation. T-Mobile records further confirm that The [redacted]’s canceled the above-referenced account on April 27, 2016, when the three mobile numbers were ported to another service provider. The account balance for the short time in which the service was activate, totaled $25.04. As the account balance was left unpaid, on September 30, 2016, T-Mobile referred the account to an outside collection agency, Enhanced Resource Centers. Although the charges are valid and owed, in an effort to amicably resolve The [redacted]’s concerns, T-Mobile has issued a credit of $25.04 to the above-referenced account bringing the account to a zero balance. In addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account. Please note that it may take up to 90 days for the credit report to be updated. T-Mobile regrets any inconvenience caused to The [redacted]’s. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Lupe C[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be awaiting receipt of the card with the refunded amount of $50.33. Sincerely, [redacted]

February 15, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated February 9, 2016, regarding the above-referenced account. T-Mobile is pleased to advise that we have contacted Ms. [redacted] and resolved the matter to her satisfaction. T-Mobile is sorry to have lost Ms. [redacted] as a customer, and regret that her last bill was not what she expected. T-Mobile records confirm that, on December 15, 2015, T-Mobile scheduled the mobile numbers ending in [redacted], [redacted], and [redacted] for cancellation pursuant to Ms. [redacted] request. Ms. [redacted] billing cycle ran from the 14th of one month to the 13th of the following month. Please be advised T-Mobile service cancellations are set to occur at the end of the bill cycle. Accordingly, the above-referenced mobile numbers were cancelled on January 13, 2016. However, in an effort to amicably resolve the matter, on February 2, 2016, upon speaking to Ms. [redacted], T-Mobile Customer Care applied a courtesy credit of $122.95 for the service charges incurred on the mobile numbers ending in [redacted], [redacted], and [redacted] from December 15, 2015, through the date of cancellation. The account remains active with a balance of $293.65 which consists of monthly access charges, applicable taxes, and fees from the billing statements dated November 15, 2015, and December 14, 2015. It is T-Mobile’s position that the account was billed appropriately. Nevertheless, on February 11, 2016, upon speaking to Ms. [redacted], and in an effort to amicably resolve the matter, T-Mobile applied a courtesy credit of $50.00 towards Ms. [redacted] account reducing the balance to $243.65 which is currently past due. As an additional courtesy to Ms. [redacted], T-Mobile has placed a hold on Ms. [redacted] account in order to prevent further collection activity through February 19, 2016, in order for Ms. [redacted] to bring the account balance to zero. Pursuant to our conversation with Ms. [redacted], the matter is resolved and she has no further concerns. We regret any inconvenience to Ms. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Brandon M[redacted] Executive Response

April 11, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated March 29, 2017 regarding the above-referenced account.
T-Mobile regrets any inconvenience to Mr. [redacted] regarding his refund and the outstanding balance on his T-Mobile account. T-Mobile records show that Mr. [redacted] cancelled his T-Mobile account on January 31, 2017. However, T-Mobile had not received his handsets so the equipment accelerated and posted to the final billing statement dated January 25, 2017. Please be advised that on February 6, 2017, T-Mobile located all of the equipment except for an Apple iPhone 6S 32 GB handset and removed the EIP charges on Mr. [redacted]’s account accordingly. The final balance reflecting the amount of $334.26 posted to the final billing statement dated February 24, 2017. This balance consisted of remaining equipment charges, prorated monthly recurring charges, applicable taxes and fees for the billing period of January 24, 2017, through January 31, 2017, the day Mr. [redacted] cancelled his T-Mobile account.
Please be advised that on March 29, 2017, the remaining Apple iPhone 6S 32 GB equipment was located and the down payment in the amount of $254.40 was refunded to Mr. [redacted]’s Visa card ending in [redacted] and should be received within three to ten business days. Additionally, on April 11, 2017, the account balance in the amount of 334.26 was adjusted leaving Mr. [redacted]’s account cancelled and reflecting a zero balance.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]
Very truly yours,
T-MOBILE USA, INC.
Jimmie P[redacted]
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, when everything promise is credited to my account. I still need to talk to her, in reference to my wife phone, that is malfunctioning again and battery running out without using it that much and that it turns off and on, when better yet is critically  low, instead of turning off and does not allow you to turn it off. I had been trying to get a hold of her through T-mobile and have not got a hold of her. Did not see this response to BBC until today, so now I have her #.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and while I disagree with the statements made by T-Mobile, I find that their resolution is satisfactory to me. This entire ordeal could have been avoided had T-Mobile simply responded to our serious concerns about the Samsung Gravity TXT. It had defective TECHNOLOGY.  Then after finally providing us with refurbished Samsung Smiley phones, which we were pleased with, they could have further avoided any complications had they simply replaced MY Samsung Smiley phone when it died within the warranty period. I REQUESTED that they take the Smiley phone and once again refurbish it, but T-Mobile refused and demanded that I take back the Samsung Gravity TXT which had the defective TECHNOLOGY.
They claim they want to please their customers especially those who have valid complaints. But I found T-Mobile totally non-responsive and dictatorial. Yes, there was confusion but it was confusion created by T-Mobile when they repeatedly ignored my valid complaints.  And since I paid the bill for the month when the phone was terminated, I disagree that they are entitled to an EARLY TERMINATION FEE. I agreed to pay for 24 months of service. They are now claiming I agreed to keep my account active for the full 24 months? I don't see where that is written into their contract.
I am glad this matter is resolved. I suggest that T-Mobile revisit their policy regarding customer satisfaction and how they should go about providing quality customer service.
Sincerely, [redacted]

January 26, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern:...

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated January 17, 2017, regarding the above-referenced account. T-Mobile records confirm that [redacted] is designated as an authorized user of [redacted]’s account. T-Mobile is delighted to have resolved this matter to [redacted]’s satisfaction. T-Mobile regrets any inconvenience that Ms. [redacted] experienced while attempting to take advantage of our Black Friday Samsung Galaxy S7 and S7 Edge promotion. During the dates of November 24, 2016 to November 27, 2016, customers on a qualifying rate plan who purchase a Samsung S7 or S7 Edge on an Equipment Installment Plan (“EIP”) could trade-in a qualifying fully owned handset to receive a Samsung S7 or S7 Edge at a discount rate, or at no cost, depending on the trade-in handset. Please be advised that this promotion is fulfilled via a promotional bill credit issued each month for the 24 months of the EIP financing agreement. Our records confirm that on November 26, 2016, Ms. [redacted] purchased a Samsung S7 handset on EIP, with the total cost of $689.99 to be paid with 24 monthly EIP payments of $28.75 per month. In addition, Ms. [redacted] traded-in a Samsung Note 4 handset to T-Mobile. As Ms. [redacted] mentions in her correspondence to your office, customers who traded-in a fully owned Samsung Note 4 handset and met all other requirements for the promotion, were eligible to receive the Samsung S7 handset for $100.00, after 24 monthly promotional credits totaling $589.99. Regrettably, as Ms. [redacted] was not on a qualifying rate plan, Ms. [redacted] was not eligible to participate in the promotion. As Ms. [redacted] mentioned, customers who are not eligible for participation in a promotion, but purchased a qualifying handset during the promotional period, are notified via text message and given the opportunity to switch to a qualifying rate plan in order to take advantage of the promotion. Upon speaking with Ms. [redacted] regarding this matter, she indicated she was not properly advised that she would need to change her rate plan in order to qualify for the promotion. We sincerely regret any misinformation regarding Ms. [redacted]’s eligibility for this promotion. As a courtesy to Ms. [redacted], and in an effort to amicably resolve this matter, T-Mobile issued credits totaling $565.94 to Ms. [redacted]’s outstanding EIP balance owed for her Samsung S7 handset, and in combination with previously issued credits for this matter, the resulting revised balance owed for Ms. [redacted]’s Samsung S7 handset is $96.55. Ms. [redacted] accepted this offer as resolution in full to her concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms. [redacted]’s recent contact with our retail location or Customer Care. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Kayla J[redacted] Executive Response

May 30, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile...

USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated May 17, 2017, regarding the above-referenced account. Please note that this appears to be concerns that were previously addressed under your file number [redacted].
T-Mobile regrets any continued concerns Ms. [redacted] has regarding her T-Mobile account. As detailed in our response to your file number [redacted], T-Mobile does not report information directly to any of the credit bureaus, however the third-party collection agencies to which accounts are assigned may. The account may be reported to the credit bureau while a balance remains outstanding.
As Ms. [redacted]’ account carried an outstanding balance, on May 5, 2016, the account was referred to a third-party collection agency, and ultimately to Diversified Consultants, Inc., with a balance of $682.48.
On January 4, 2017, Ms. [redacted] made a payment in the amount of $682.48, reducing the T-Mobile account to a zero balance. Although the account has been updated to reflect a zero balance, Ms. [redacted] should expect for her credit report to be updated to reflect that her T-Mobile account was paid in full; however, the line item on her credit report will not be deleted. If Ms. [redacted] has additional concerns regarding the negative reporting on her credit report, T-Mobile recommends that she contact Diversified Consultants Inc. directly at 877-851-9631. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Ronnie A[redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I mailed copies of my old bill and the original bill from the collection agent to Revdex.com, T-Mobile, back to the collection agent, and the three credit report companies. I would like this bill cleared off my credit report.Sincerely, [redacted]

May 9, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To...

Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 29, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted] and that she has designated [redacted] as an authorized user of the account.
T-Mobile regrets any continued concerns Mr. [redacted] has experienced in regards to our iPhone 7 trade up offer. On September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone 5 or newer model for the iPhone 7 or iPhone 7 Plus. With this offer, qualified customers who purchased a new iPhone 7 32GB on an Equipment Installment Plan (“EIP”) and traded-in their fully paid iPhone 6, any model from any carrier would receive a trade-in credit and also monthly EIP bill credits to reduce the total cost of the new iPhone 7 such that the phone is fully discounted after 24 months. Customers who traded-in the iPhone 5, 5C, 5S, or SE model would receive the phone at a final cost of $250.00. If a customer chose the iPhone 7 128 GB Plus model there was a cost increase of $120.00. Finally, customers who chose a larger memory variant of the iPhone 7 or iPhone 7 Plus were asked to pay $100.00 for each memory variant increase.
T-Mobile records indicate that on September 9, 2016, Mr. [redacted] qualified for and took advantage of our EIP offering with the purchase of an Apple iPhone 7 Plus 128 GB. Please note that our warehouse received an Apple iPhone 6 Plus as the trade-in device and the monthly bill credit is $14.79. However, due to an inadvertent error the account is only receiving a monthly credit of $10.30.
In an effort to resolve this matter, on May 5, 2017, T-Mobile applied a one-time credit of $107.76 to the EIP balance for the difference in the monthly credit that Mr. [redacted] is currently receiving. Please be advised that as of the date of this letter the remaining EIP balance for the Apple iPhone 7 Plus 128 GB is $402.24.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Mercedes V[redacted] Executive Response

July 4, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in...

receipt of your correspondence dated June 24, 2016 regarding the above-referenced account. We are glad to inform you that T-Mobile has resolved Ms. [redacted]’s concerns to her satisfaction T-Mobile regrets any inconvenience to Ms. [redacted] regarding the return of her handset. In our previous response dated April 21, 2016 to your file [redacted], we agreed to allow Ms. [redacted] to return her Apple iPhone 6s Plus 64GB Gold device to T-Mobile and upon receipt, the Equipment Installment Plan (“EIP”) linked to the device would be closed. Due to an inadvertent error we could not locate Ms. [redacted]’s device and as her account was cancelled on April 22, 2016, the EIP charges were accelerated and a total of $605.00 was assessed to her account. However, after further review we found that Ms. [redacted]’s device was indeed returned to T-Mobile on June 1, 2016 in good working condition. As such, on June 28, 2016 the credit of $605.00 for her EIP was applied to her account. Ms. [redacted] accepted the credit as resolution to her concerns and her account remains cancelled with a revised balance of zero. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Sal O[redacted] Executive Response