T-Mobile Usa Inc

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]My iphone 6 was purchased at TMobile retails store, I did not purchase device directly from Apple store, TMobile must have some kind of purchase history, had I known my phone will be useless in two years I have kept the receipt, or maybe never purchased the device in the first place. I cant accept TMobile's responce just because they dont have a copy of my receipt, that is a very lame excuse

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I only got one message during the holiday weekend from T-Mobile which I attempted to respond back to today; but unfortunately  the caller works from Tuesday. Meanwhile the response here indicates that I can contact them without stating what number or do they want me to call the same number listed for Revdex.com to call for further questions? I will be calling the person that contacted me back tomorrow and will contact Revdex.com again if I do not get the expected resolution.Sincerely,[redacted]

April 28, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 21, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that he has designated [redacted] as an authorized user of the account.
T-Mobile regrets any inconvenience to Ms. [redacted]’ regarding her handset. T-Mobile records confirm that on April 6, 2017, Ms. [redacted] was offered to exchange her LG K20 for a Samsung Galaxy J7 without a restocking fee through Customer Care, upon confirming her handset was not functioning correctly. Furthermore, T-Mobile records confirm that on April 27, 2017, Customer Care applied a credit for the upgrade fee, shipping, and taxes in the amount of $70.06 for the order of the Samsung Galaxy J7. The credit applied to the account reduced the balance due to $193.19.
Furthermore, T-Mobile records confirm that upon Ms. [redacted]’ returning the LG K20 handset. As such, Customer Care closed the equipment installment plan and applied a $62.78 credit for previous charges. As of the date of this letter the balance reflected on the account is $130.41. T-Mobile regrets any inconvenience to Ms. [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Abigail [redacted]-R[redacted]
Executive Response

December 15, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]. [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your c[redacted]pondence dated December 8, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted] A. [redacted], and that he has designated [redacted] as an authorized user of the account. Please be advised that T-Mobile has successfully resolved Ms. [redacted]’s concern to her satisfaction.
T-Mobile regrets any concern Ms. [redacted] experienced in regards to the delayed reimbursement of $503.56. T-Mobile spoke with Ms. [redacted] on December 12, 2017, and she verbally confirmed that Mr. [redacted] had reflected the refund of the $503.56 on December 8, 2017, on their financial statement. T-Mobile asked that Ms. [redacted] contact me directly at the number below if she has any additional concerns regarding this refund.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Oscar T[redacted]
Executive Response

I am emailing you because my problem was resolved with T-Moblie.  I got my refund back in a quick process.Thank you

June 8, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted]. Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern:...

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 2, 2016 regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted]., and that Ms. [redacted] is designated as an authorized user of the account. We regret any coverage issues Ms.[redacted] has experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and other conditions that may interfere with actual service, quality, and availability. After investigation, our engineering team has determined the coverage at Ms. [redacted]’s location is as expected and there are no enhancements planned in the near future. Nonetheless, T-Mobile understands how important it is for our customers to be able to utilize for the services they are paying for, and as such we provide several indoor coverage solutions that can dramatically improve the quality of service. Depending upon the each customer’s circumstances, we can provide a device to each customer at little to no cost. Upon speaking with Ms. [redacted], we determined her best option for indoor coverage is the 4G LTE Cellspot mini tower which is a simple plug-and-play dedicated device that can be used in the home or small office. The 4G LTE Cellspot mini tower creates 3G, 4G and 4G LTE signals to improve indoor coverage, providing customer more dependable voice calls and more consistent data speeds. T-Mobile loans the mini tower to qualified customers without a monthly charge. Upon T-Mobile service cancellation, customer must return the mini tower to T-Mobile via the provided prepaid shipping label. It is important to know that T-Mobile does not compensate customers for lack of coverage as we cannot guarantee services in all areas and we also have several indoor coverage solutions that can be provided at little or no cost to our customers. Nonetheless, our records show on May 26, 2016, T-Mobile provided a credit of $130.00 as a courtesy to Ms. [redacted]’s account. In an effort to amicably resolve Ms. [redacted]’s concerns, on June 7, 2016, T-Mobile applied a one-time courtesy credit of $250.00. Additionally, T-Mobile has provided Ms. [redacted] with a 4G LTE Cellspot mini tower at no additional cost to resolve her indoor coverage concerns. Ms. [redacted] accepted the credit and the mini tower as resolution to her concerns. Ms. [redacted]’s account remains active with a revised balance of $236.23 which was due on June 7, 2016. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted] Very truly yours, T-MOBILE USA, INC. Sal O[redacted] Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is 85% satisfactory to me. T-Mobile did indeed resolve the issue that was at the heart of the complaint; however, there was no extra action or effort on behalf of the customer service team to make up for them taking 8 months to finally resolve the issue, and all of the unnecessary stress they caused a new customer, in myself. Ultimately, I'm happy they finally resolved the issue at hand, but to be honest, I am disappointed that they only did the bare minimum (fixing the problem, and nothing more) after giving me the run around for 8 months. I was expecting that they would have been remorseful upon hearing of my experience and would have done a little more to make sure I was happy.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: there has been another recall on ALL Note 7 new and replaced. Was advised to immediately shut down phones and return to a local tmobile store. In doing so, I was told by the store representative named Noe as well as a customer care representive from a call center to be told that I not only have to pay taxes but another own payment. Situation is now worse than before and I can't use my phone.  Sincerely,[redacted]

A few hours after I submitted my complaint the phone became unlocked.
I have not been contacted by T-mobile yet though.
I am considering the complaint resolved and thank T-Mobile for their prompt action.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you T-Mobile for world class customer service resolution. Sincerely, [redacted]

May 1, 2017   FILED ELECTRONICALLY   Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA  98327               Re:     ...

[redacted]                         Your File No. [redacted]                         T-Mobile Account No. [redacted]   To Whom It May Concern:   T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated April 20, 2017, regarding the above-referenced account.  T-Mobile is pleased to report that we resolved this matter to Mr. [redacted]’s satisfaction.    T-Mobile regrets that Mr. [redacted] has experienced concerns with his services, handsets and Customer Care.  Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact.  We also make every effort to provide complete and accurate information to our customers.  We apologize if any T-Mobile employee failed in any way to display that during Mr. [redacted]’s recent contact with our Customer Care.   We regret any coverage issues Mr. [redacted] has experienced.  Unfortunately, T-Mobile is unable to guarantee coverage in all areas.  There are several factors and conditions that may interfere with actual service, quality, and availability.  T-Mobile records indicate that Mr. [redacted]’s address of record is located in an excellent T-Mobile coverage area although the towers that he registers to while at his residence are currently undergoing modernization, which may affect services from time-to-time; this should be complete approximately by May 5, 2017.  From December 28, 2016 through April 24, 2017, Mr. [redacted]’s mobile number ending in [redacted] has used 3,879 airtime minutes, 9,503 text and picture messages and 83,843 megabytes (“MB”), or 82 gigabytes (“GB”) of data, which indicates that he has received the benefit of our service.   On May 10, 2016, Mr. [redacted] purchased a Samsung Galaxy S7 handset with our Equipment Installment Plan (“EIP”).  Mr. [redacted] was not asked to make a down-payment and he agreed to pay 24-monthly installments in the amount of $27.92.  As of the time of Mr. [redacted]’s handset purchase, T-Mobile provided a 14-day return period which allowed him to use the equipment to see if it meets his needs.  If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase.  T-Mobile records confirm that Mr. [redacted] did not return the handset during the provided 14-day return period.   By purchasing T-Mobile equipment, Mr. [redacted] receives a one-year limited warranty provided by the manufacturer of his device.  During the limited warranty period, Mr. [redacted] is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options.  Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage.  Please be advised that the replacement handsets may be new or like new and T-Mobile is unable to request a new handset replacement.  The replacement handsets have passed an extensive quality inspection to ensure they are working like new and that they function properly. T-Mobile records indicate that Mr. [redacted] participated in our Handset Exchange Program on June 7, 2016 and a replacement Samsung Galaxy S7 handset with International Mobile Equipment Identity (“IMEI”) number [redacted] was delivered to our retail location for pick-up on June 8, 2016.  However; Mr. [redacted] did not pick up the replacement handset and it was returned to our return center.  On August 22, 2016, another replacement was ordered for Mr. [redacted]’s Samsung Galaxy S7 handset and the replacement with IMEI number [redacted] was delivered to our retail location on August 25, 2016.  The replacement handset was used on Mr. [redacted]’s mobile number ending in [redacted] for 98 days. The final exchange was complete on November 18, 2016, the replacement handset with IMEI number [redacted] was delivered to our retail location on November 22, 2016 and has been in use on Mr. [redacted]’s mobile number ending in [redacted] since December 7, 2017.   T-Mobile records indicate that Mr. [redacted] subscribes to the JUMP! 2.0 insurance feature for $12.00 per month.  With this feature, Mr. [redacted] receives the insurance coverage and the ability to JUMP! Into a new handset as often as he would like, once one-half of his EIP balance is paid off.  If Mr. [redacted] is interested in a new handset, he may elect to use the JUMP! Benefit at his time as his handset cost is $669.99 and his remaining EIP balance is $284.95, which is less than one-half of the original cost.  At this time, Mr. [redacted] has the option to upgrade to a new handset, return the Samsung Galaxy S7 handset to the remaining EIP balance waived (provided that his handset is free of any physical or liquid damage) and he may start a new EIP for the new handset of his choice.  If Mr. [redacted] would like to take advantage of the JUMP! 2.0 benefit, he may elect to visit a T-Mobile retail location, he may call Customer Care by dialing 611 from his handset  or by calling (800) 937-8997 or by logging into his online account at www.T-Mobile.com.    As a gesture of goodwill, T-Mobile advised Mr. [redacted] that if he takes advantage of the JUMP! 2.0 benefit and upgrades to a new handset, we will issue a $250.00 credit toward the EIP balance.  Mr. [redacted] may contact me directly once he purchases a new handset and a credit of $250.00 will be issued to the new EIP balance.   T-Mobile appreciates Mr. [redacted]’s business and we regret any inconvenience that he may have experienced.   Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.   Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].     Very truly yours,   T-MOBILE USA, INC.   Ally Y[redacted] Executive Response

Hello. T-Mobile contacted me and resolved my issue. They located the cell phones and took off the balance off of my account.
 Sincerely, [redacted]

April 27, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washi**ton
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
T-Mobile Account No. [redacted]
To Whom It May Concern:
T-Mobile USA,...

Inc. (“T-Mobile”) is in receipt of your correspondence dated April 17, 2017, regarding the above-referenced account.
T-Mobile regrets any inconvenience to Mr. ** regarding his refund. T-Mobile records indicate that on February 11, 2017, Mr. ** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Apple iPhone 7 Pluses 128GB. Please note that our records show that Mr. ** then visited a T-Mobile retail store and paid the handsets in full.
On February 12, 2017, Mr. ** contacted T-Mobile Customer Care to request a Mobile Device Unlock. Mobile Device Unlock requests are approved for customers who meet the eligibility requirements; however, one of the eligibility requirements is it has to be 40 days or more since the device was first used. Therefore, on February 18, 2017, Mr. ** returned the devices back to the point of purchase. After further research T-Mobile was able to confirm that Mr. ** was not refunded for the devices.
Furthermore, in an effort to amicably resolve this matter, on April 27, 2017, T-Mobile sent a prepaid refund card with the amount of $1,739.98 to Mr. **’s address of record. Mr. ** should expect receipt of the refund card within the next 10 business days. Mr. ** may contact Citibank at 1-800-522-7458 to review status of the refund card. T-Mobile regrets any inconvenience this may have caused Mr. **.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bri**i** this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Mercedes V[redacted]
Executive Response

December 26, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]. [redacted]
Your File No. [redacted]
T-Mobile Account...

No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated December 15, 2017, regarding the above-referenced account. Please note that the account holder of record is [redacted] T. [redacted] and [redacted] is listed as an authorized user on the account.
T-Mobile regrets learning of Mr. [redacted]’s frustration with his replacement Samsung Galaxy Note 4.
By purchasing T-Mobile equipment, Mr. [redacted] received a one-year Limited Warranty provided by the manufacturer of his device. Upon review of Ms. [redacted]’s account, this warranty has been extended as she subscribes to the optional Premium Device Protection. During the Limited Warranty period, Mr. [redacted] was eligible to receive an advanced replacement of the device via T-Mobile’s Handset Exchange Program. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage.
T-Mobile records confirm that, on October 27, 2017, an insurance claim was approved for a Samsung Galaxy Note 4 on the mobile number ending in [redacted]. Further review of Ms. [redacted]’s account indicates that the first T-Mobile was notified of the device overheating was on December 14, 2017. It is important to note that Mr. [redacted] stated the device had already suffered damage at the time therefore he was referred to [redacted] for replacement options as the warranty was void. T-Mobile regrets any inconvenience this may cause, however we respectfully decline Mr. [redacted]’s request for compensation as this matter is not the result of T-Mobile error.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at [redacted] ext. [redacted].

March 31, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
T-Mobile Account Holder: [redacted]
Your File No. [redacted]
T-Mobile Account...

No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc. (“T-Mobile”) is in receipt of a letter dated March 21, 2017 from [redacted] regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that the business has designated Mr. [redacted] as an authorized user of the account. Please be advised that T-Mobile has attempted to contact Mr. [redacted] but we have unsuccessful therefore we will make every effort to address his concerns within this letter.
From November 24, 2016, through November 27, 2016, T-Mobile had an amazing promotion for new and existing customers, such as Mr. [redacted], who traded-in a qualifying fully owned Apple, Samsung, or LG phone from any carrier. With that trade-in, and subscription to our T-Mobile ONE or Simple Choice Unlimited rate plan, Mr. [redacted] would be eligible to receive the iPhone 7, iPhone 7 Plus, iPhone 6s, or iPhone 6s Plus at no cost after a device trade-in credit and monthly bill credits. Please note that these requirements must be met throughout the term of the EIP.
T-Mobile records indicate that on November 27, 2016, Mr. [redacted] qualified for our Equipment Installment Plan (“EIP”) offering with the purchase of an iPhone 7 32 gigabyte (“GB”) handset. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24 installments. At the time of Mr. [redacted]’s purchase, he was not required to make a down payment and agreed to a series of 24 monthly installments in the amount of $27.09. Regretfully, T-Mobile records reflect that Mr. [redacted] is not on a qualifying plan for the 2016 Apple Black Friday promotion and is not receiving any monthly credits.
However, in an effort to amicably resolve Mr. [redacted]’s concerns on March 23, 2017, T-Mobile accelerated the remaining balance of $568.72 for the above mentioned iPhone 7 32 GB handset. Please be advised that final charge for handset is scheduled to appear on the billing statement for April 15, 2017. Additionally T-Mobile applied a $546.99 credit on the account in an effort to honor the promotional pricing for the 2016 Apple Black Friday promotion.
Lastly, in a further effort to resolve Mr. [redacted]’s concerns on March 31, 2017, T-Mobile has applied a one-time courtesy credit in the amount of $100.00. Please note that the account currently reflects a credit balance of $384.87.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Juan B[redacted]
Executive Response

Complaint: [redacted]I am rejecting this response because:
 
There were not several attempts to contact us. An email was sent and replied too and one voice message was left with the resolution. There were no other emails or messages. The amount sent to the collection agency was $31.30 not the $25 and some cents T Mobile credited. The voice message that was left with resolution on 11-8 stated that the account is now a $0 balance. We would like this confirmed in writing.Sincerely,[redacted] And [redacted]

June 23, 2017FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western Washington1000 Station Drive, Ste. 222DuPont, WA  98327 Re: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted]To Whom It May Concern:T-Mobile USA, Inc....

(“T-Mobile”) is in receipt of your correspondence dated June 13, 2017, regarding the above-referenced account.  T-Mobile regrets any concerns Ms. [redacted] experienced in regards to the cancelation of her hotspot line and the replacement of her T-Mobile handset.  T-Mobile records confirm that as of January 11, 2016, Ms. [redacted] Mobile Internet (“MI”) line ending in [redacted] is subscribed to the MI On Demand MI plan, which for $10.00, provides the MI lines with access to purchase data passes.  Please be advised that as Ms. [redacted] has two voice lines active on her account she is receiving a promotional $10.00 monthly discount making mobile number ending in [redacted] free.  T-Mobile records reflect that on May 22, 2017, Ms. [redacted] contact T-Mobile to cancel her hotspot line ending in [redacted].  Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle.   Ms. [redacted]’s billing cycle ran from the 11th of one month to the 10th of the following month.  Accordingly, Ms. [redacted]’s line ending in [redacted] was programmed to be canceled on June 10, 2017, and was billed through the cancelation date.   T-Mobile records reflect that Ms. [redacted] purchased a Samsung Galaxy Note 5 handset on August 21, 2015.  By purchasing T-Mobile equipment, Ms. [redacted] received a one-year Limited Warranty provided by Samsung for her device.  During the Limited Warranty period, Ms. [redacted] was eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting Samsung directly to discuss repair or replacement options.  Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage.Upon review of Ms. [redacted]’s account her warranty has been extended as she subscribed to the optional JUMP! feature, which includes Premium Handset Protection (“PHP”).  PHP provides both insurance and an extended warranty for as long as the feature remains active.  T-Mobile records reflect that on June 5, 2017, a warranty exchange was processed to replace Ms. [redacted]’s Samsung Galaxy Note 5.  Regretfully, as the IMEIs did not match on the order Ms. [redacted] was not able to complete the exchange at our retail location.  T-Mobile records further confirm that on June 11, 2017, a second warranty exchange was filed for Ms. [redacted]’s Samsung Galaxy Note 5.  Our records confirm that Ms. [redacted] was able to complete her exchange for the replacement Samsung Galaxy Note 5 on June 15, 2017.  Upon speaking with Ms. [redacted] on June 20, 2017, she confirmed that her replacement device is working properly.  In an effort to amicably resolve Ms. [redacted]’s concerns T-Mobile offered a $55.00 credit for service charges from May 11, 2017, through June 10, 2017, for the MI line ending in [redacted].  Additionally, T-Mobile offered a one-time courtesy credit in the amount of $100.00.  Please note that Ms. [redacted] accepted our offer and therefore we applied the above credits to her account and her account now reflects a $95.94 balance.  T-Mobile regrets any inconvenience to Ms. [redacted] and we appreciate her business.    Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention.  Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].Very truly yours,T-MOBILE USA, INC.Juan B[redacted]Executive Response

Tell us why here...
August 14, 2017
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: [redacted]
Your File No. [redacted]
To Whom It May Concern:
T-Mobile USA, Inc....

(“T-Mobile”) is in receipt of your correspondence dated July 31, 2017 regarding the above-referenced file number. Please note that we have made several attempts to contact [redacted], but regretfully, our attempts were unsuccessful.
T-Mobile regrets any inconvenience [redacted] may have experienced with the unlock of the device. Please note that mobile Device Unlocks are available to customers who meet our eligibility requirements. At this time we do not have the required information to review [redacted]’s eligibility or work on an unlock of the device. T-Mobile asks that [redacted] contact our office at the number listed below and provides the IMEI and T-Mobile phone number the device was used on so that we may work toward an amicable resolution. T-Mobile regrets any inconvenience to [redacted].
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted].
Very truly yours,
T-MOBILE USA, INC.
Lauren L[redacted]
Executive Response

July 1, 2016 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington 1000 Station Drive, Ste. 222 DuPont, WA 98327 Re: [redacted] T-Mobile Account Holder: [redacted] Your File No. [redacted] T-Mobile Account No. [redacted] To Whom It May Concern:...

T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated June 19, 2016, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is [redacted], and that he has designated [redacted] as an authorized user of the account. We regret any concerns Mrs. [redacted] may have experienced regarding the use of her T-Mobile service. Our records indicate that on June 17, 2016, Mrs. [redacted] contacted Technical Support to report issues with making and receiving calls in addition to slow data speeds. At that time, the appropriate troubleshooting steps were performed and completed successfully to resolve the Mrs. [redacted]’s concerns. Upon speaking with Mrs. [redacted], she confirmed that her concerns have been resolved to her satisfaction. However, she reported issues with the use of the mobile hotspot feature with the handsets associated with the mobile numbers ending in [redacted] Accordingly, the appropriate troubleshooting steps were completed to resolve Mrs. [redacted]’s additional handset concerns. As a means of amicable resolution and as a gesture of good will, T-Mobile applied a courtesy credit in the amount of $100.00 to Mr. [redacted]’s account, resulting in a remaining balance of $377.18. T-Mobile regrets any inconvenience to Mrs. [redacted]. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-6323 ext. [redacted]. Very truly yours, T-MOBILE USA, INC. Emilio [redacted] M[redacted] Executive Response