T-Mobile USA

February 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 21, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] , and that he has designated [redacted] as an authorized user of the account and T-Mobile has successfully resolved his concern to his satisfaction T-Mobile regrets any concern to Mr [redacted] in regards to his participation in T-Mobile’s Un-carrier iPhone Trade Up offerPlease be advised that from September 15, 2016, through September 25, 2016, T-Mobile offered new and existing customers subscribed to T-Mobile’s T-Mobile ONE rate plan or a Simple Choice Unlimited Data plan with a trade in of a qualifying handset a free iPhone ($value) after trade in credits and monthly Equipment Installment Plan (“EIP”) creditsEIP is a purchase option that T-Mobile offers customers to purchase equipment via equal monthly installments T-Mobile records confirm that on September 18, Mr [redacted] purchased an Apple iPhone 32GB for his mobile number ending in on T-Mobile’s EIP option and agreed to monthly installments of $At the time of purchase Mr [redacted] also traded in a qualifying Apple iPhone and received a trade in credit of $that was applied as an account credit on October 19, 2016, when his trade in was receivedRegrettably, T-Mobile records confirm that Mr [redacted] ’s account was not subscribed to T-Mobile ONE rate plan or a Simple Choice Unlimited Data plan and this did not meet the requirements for the iPhone Trade Up offer and thus was not approved for the additional EIP monthly credits of $for months However, in an effort to amicably resolve this matter, on February 7, T-Mobile made an exception and approved Mr [redacted] for the iPhone Trade Up offer and applied a one-time credit of $for the previous five billing statements leaving a balance of $due immediatelyMr [redacted] will continue to receive the monthly credit until the EIP plan is completedT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Oscar T [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: There are still problems on the account caused by this issueThe promotions I was eligible for have been revoked which I was advised was not going to happen so until this is resolved I am not satisfied with this response Sincerely, [redacted] ***

September 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 8, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Ms [redacted] ’s concerns to her satisfactionWe apologize for any delay in our follow up with Ms [redacted] or any misunderstanding in regards to her T-Mobile accountOn July 15, 2016, an iPhone SE GB Space Gray handset was ordered with our Web and Telesales team on a JUMP On Demand (“JOD”) lease for $per month for monthsAt that time, a $capital cost reduction payment, $SIM Starter Kit, and $sales tax was charged to Ms [redacted] ’s credit card ending in [redacted] for a total of $On July 19, 2016, an iPhone SE 64GB Rose handset was purchased in a T-Mobile store on an Equipment Installment Plan (“EIP”) for $per month for monthsAt that time, a $down payment plus $in taxes was charged to her credit card ending in [redacted] for a total of $Our records confirm that on July 23, 2016, the above referenced account was canceled when Ms [redacted] ported her number to another providerAt that time, our records confirm that the iPhone SE 64GB Rose handset was returned to a T-Mobile store and $was refunded for the down payment and applicable taxesIf a customer has an open EIP or JOD and the account is canceled, any remaining open installment balances on the canceled account are accelerated and become due with the final billing statementWhen the account was canceled on July 23, 2016, the remaining EIP and JOD balances of $and $257.82, respectively, were accelerated and posted to the final billing statement dated August 17, A final billing statement dated August 17, 2016, in the amount of $was due on September 9, This statement reflected current charges of $and a past due balance in the amount of $As Ms [redacted] was returning her devices with in the return period, a follow up was set on her account to adjust all charges associated with the above referenced equipmentBetween August 21, 2016, and August 24, 2016, in response to her correspondence to your office, credits totaling $were applied to the account for the returned equipment and all charges associated with the account since activation, which brought the account to a zero balancePlease note that Ms [redacted] ’s final billing statement was generated prior to her speaking to our officeWe regret if the appropriate expectations of a final billing statement were not provided to Ms [redacted] Ms [redacted] will receive a revised final billing statement reflecting that her account is closed with a zero balance, no later than September 25, We show that on August 3, 2016, the iPhone SE GB Space Gray handset was returned to our warehouseUnfortunately, due to an inadvertent error, the refund for the $48.19, which Ms [redacted] paid on July 15, 2016, toward the iPhone SE GB Space Gray handset, was not refundAs such, on September 14, 2016, a refund was direct deposited in to the checking account provided by Ms [redacted] in the amount of $Ms [redacted] can expect to receive this with in one to three business daysT-Mobile regrets the delay of Ms [redacted] ’s refundBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCCarla S [redacted] Executive Response

February 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 25, regarding the above-referenced account Please be advised that we have made attempts to contact Ms [redacted] which have proven unsuccessful As such, T-Mobile will make every effort to address her concerns within this letter and will forward a copy to Ms*** We regret to hear that Ms [redacted] had any concerns regarding her T-Mobile accountAccording to records on November 16, 2016, Ms [redacted] upgraded her device to an iPhone 32GB rose gold for $and financed the device through our Equipment Installment Plan (“EIP”)In addition to the device purchase she also purchased a Belkin USB, Evo glass screen protectors, and a Mophie juice pack battery caseThe total purchase for the device and accessories were $ At the time of purchase, Ms [redacted] was not required to make a down payment; however, she agreed to pay for the taxes on the full retail price Ms [redacted] then agreed to a series of monthly installments in the amount of $which appeared on the first bill following the purchase of the device In addition to the above mentioned transaction, on November 16, 2016, Ms [redacted] also purchased an Apple iPhone 6S through our EIPMs [redacted] was not required to make a down payment for the new device; however, she agreed to pay for the taxes on the full retail price Ms [redacted] then agreed to a series of monthly installments in the amount of $ Our records further reflect on November 19, 2016, Ms [redacted] activated two new mobile internet lines of serviceMs [redacted] subscribed to our Simple Choice North America 6GB of data at $per month per line of service and will receive $per month per line of service for our Mobile Internet discount per line for already having voice services, for a total cost of $per month per line of service Additionally, at the time of activation of Ms***’s two mobile internet lines, she qualified for our Friends and Family Lines On UsFrom November 18, 2016, through November 22, 2016, eligible customers who activated two voice lines on T-Mobile ONE or Simple Choice can get up to two additional lines for free via monthly bill creditsPlease note that as with many of our promotions, bill credits will be applied within two bill cycles of activation It is important to note that Ms [redacted] is a bill current customer; this means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleTherefore, Ms [redacted] received a bill for new the lines of service from November 19, 2016, the date of activation, through December 9, 2016, the end of the bill cycle, plus the charges from December 10, 2016, through January 9, We apologize for the bill shock it caused Ms [redacted] and as a courtesy, have removed the prorated charges reducing the balance to just $due on February 2, Please note that our records confirm that Ms***’s promotion enrollment was completed and on December 21, 2016, she began to receive the $Friends and Family Lines On Us credit per line and will continue to receive the bill credits going forward monthly Although, our records reflect that Ms [redacted] was billed accordingly for the accessories based on her EIP authorization, as a courtesy, we have closed the accessories as paid in fullThus going forward, Ms***, will only receive charges for the EIP on the equipment purchased plus the monthly access charges Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Christina S [redacted] Executive Response

July 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 19, 2016, regarding the above-referenced accountWe regret any frustration Mr [redacted] may have experienced regarding his efforts to reconcile his accountPlease be advised that Mr***’s recent letter to your office is an extension of his prior complaint with your file number [redacted] As stated in our response to the aforementioned complaint which was filed with your office on June 7, 2016, T-Mobile applied a courtesy credit of for monthly access charges for the billing period of March through May 2016, to his account, which resulted in a remaining outstanding balance of $In addition, a collection hold was placed on Mr***’s account until June 11, 2016, to provide him with additional time to satisfy the outstanding balanceRegrettably, due to an inadvertent error, on June 6, 2016, Mr***’s account was canceledAs a result of cancelation, the deposit of $25.00, which Mr [redacted] had paid for the number ending in 5003, was released and applied as credit toward the outstanding balance, which resulted in a revised outstanding balance of $Please note that if a customer has an open Equipment Installment Plan (EIP) and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseT-Mobile records indicate that Mr [redacted] agreed to an EIP with the purchase of the following devices and accessories: • January 2, 2015, with the purchase of an Apple iPad Mini • September 25, 2015, with the purchase of Beats Solo headphones • September 29, 2015, with the purchase of an Apple iPad Mini • September 30, 2015, with the purchase of Beats PowerBeats wireless headphones • October 6, 2015, with the purchase of an Apple Watch 42MM • February 8, 2016, with the purchase of two Alcatel One Touch Pixi tablets It is T-Mobile's position that the remaining EIP balance is valid and owedThe billing statement dated June 8, 2016, reflected a balance of $287.98, which consisted of the aforementioned past due balance of $as well as EIP charges of $120.45, which reflected a due date of June 28, Upon speaking with Mr***, as a means of amicable resolution and as a courtesy, T-Mobile has offered to allow Mr [redacted] to return the above mentioned equipmentUpon receipt of the equipment in good working condition with no physical or liquid damage, T-Mobile will credit the pending equipment balance in the amount of $1,We ask that Mr [redacted] have the equipment post marked for return no later than August 3, The equipment may be returned directly to my attention at to the following address: T-Mobile USA, IncAttn: Emilio [redacted] M [redacted] c/o Executive Response Menaul Blvd NE Albuquerque, NM T-Mobile recommends that Mr [redacted] request a return tracking number when shipping the equipment back to T-Mobile, and that he retains a copy of the return tracking number for his records, as T-Mobile is not responsible for the return shippingWe also ask that he please include the devices, charging cables and wall plug/docks as well as his account information within the box to ensure that he receives the proper creditIn addition, upon speaking with Mr***, he remitted a credit card payment in the amount of $This payment brings the account to a zero balance pending the above-referenced equipment chargesMr***’s account remains closedT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCEmilio [redacted] M [redacted] Executive Response

May 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 20, 2016, regarding the above-referenced accountT-Mobile regrets hearing of Ms [redacted] ’s concerns with the outstanding balance on her account and the Change of Responsibility (“COR”) she completed in July A review of Ms [redacted] ’s account confirms that at the time she completed the COR her account had one mobile number active ending in ***Records confirm that on July 28, 2015, mobile number ending in [redacted] was moved to another T-Mobile account as part of a COR, which subsequently and automatically cancelled Ms [redacted] ’s accountA COR is the process by which a mobile number or numbers move from the account of one person or business to the account of another person or businessIt is ultimately a change in the financial responsibility as the original holder ceases to be financially responsible for the number(s) and, if applicable, the equipment moved to the new accountIt is important to note that the original billing responsible party, in this case Ms [redacted] , will remain responsible for all service charges through the time the COR is completedFurther review confirms that Ms [redacted] ’s last payment to the account was on June 18, 2015, for the bill cycle of May 9, 2015, through June 8, 2015, equaling $which satisfied the balance found on the billing statement dated June 9, Ms [redacted] ’s following billing statement dated July 9, 2015, reflected a balance in the amount of $which included the period from June 9, 2015, through July 8, This balance remained unpaidMs [redacted] ’s final billing statement dated August 9, 2015, reflected a balance in the amount of $137.36, which consisted of past due service charges in the amount of $85.10, and new service charges in the amount of $for the period from July 9, 2015, thorough the cancelation of the account on July 28, It is T-Mobile’s position that Ms [redacted] ’s account was bill correctlyMs [redacted] ’s payment that was due on August 1, 2015, was not received on timeT-Mobile provided Ms [redacted] with late notices and a billing notification providing the payment due dateDue to non-payment, on November 7, 2015, Ms [redacted] ’s account was transferred to third party collection agency Receivables Performance Management to collect paymentAlthough it is T-Mobile’s position that Ms [redacted] ’s account balance is valid and owed, as a courtesy, and in an effort to amicably resolve this matter, on May 3, 2016, T-Mobile issued a credit in the amount of $bringing the account to a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCMaggie R [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because: I am satisfied that T-Mobile paid the early termination fees with [redacted] However, I had incurred $in expenses with [redacted] other than the EFTs The breakdown is as follows: June - $ July - $ August - $ ============= $1, I also paid to T-Mobile the following: $Taxes on Phones $June $July $August Paid $total $Credit Paid $ I had two phone bills through billing cycles due to the misrepresentation of T-Mobiles representative I am requesting they reimburse my cost to [redacted] I was told that I would not have to pay the June bill if I switched over ($443.42) That it would be credited I not only paid June, but I paid July and August I received only $for Iphones - were IPhone I was told I should get $each Sincerely, [redacted]

August 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 10, 2016, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr [redacted] ’ satisfactionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that Mr [redacted] ’ recent contact with our retail locationT-Mobile records confirm on July 29, 2016, Mr [redacted] purchased an Apple iPad Mini when he took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offeringAt the time of purchase Mr [redacted] was not required to remit a down payment but did agree to monthly installments of $for the deviceThe only promotion T-Mobile was running for an Apple iPad Mini at the time of Mr [redacted] ’ purchase was for a limited time customers could receive $off a new iPad in the form of monthly EIP bill credits of $with the purchase of an Apple iPad and Apple iPhone deviceT-Mobile regrets if this offering was not explained in detail to Mr [redacted] In an effort to amicably resolve this matter, on August 11, 2016, T-Mobile applied a credit in the amount of $to the Apple iPad Mini deviceThe remaining EIP balance owed on the device is now $Upon speaking with Mr [redacted] he accepted this as resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCZachary S [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAnd I have received the refund on Dec 22,2015.Sincerely, [redacted] **

January 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 20, 2017, regarding the above-referenced accountT-Mobile regrets Mr [redacted] was not satisfied with our previous response to your officePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] recent contact with our Executive Response TeamOn September 15, 2016, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Black device being used on his line ending in ***The EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active serviceOn September 21, 2016, Mr [redacted] started an EIP for an Apple iPhone Rose Gold device being used on his line ending in ***At the time of purchase, T-Mobile was offering customers who trade in their fully paid off Apple iPhone, an Apple iPhone for free or at a substantial discountThe offer is fulfilled by monthly promotional credits being applied to the Apple iPhone device EIP’s to either discount the device or make it freeT-Mobile records indicate Mr [redacted] EIP agreement for the Apple iPhone Rose Gold device is being billed $per month and receiving a promotional monthly credit in the amount of providing a discount to the deviceDue to an inadvertent error, the promotional monthly credit is not applying to Mr [redacted] Apple iPhone Black deviceT-Mobile regrets any confusion to Mr [redacted] on this matterT-Mobile records indicate on January 17, 2017, we closed Mr [redacted] EIP for the Apple iPhone Black device, and applied a credit of $to the accelerated EIP balance, reducing the balance to zeroMr [redacted] EIP for his Apple iPhone Rose Gold device remains active and will continue to receive the promotional monthly creditsT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCJennifer G [redacted] Executive Response

June 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 11, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience that Mr [redacted] has experienced regarding his billing concernsWe appreciate the opportunity to respond to this matter Our records reflect that Mr [redacted] activated his service on October 6, 2016, and attempted to take advantage of the following promotions: • T-Mobile ONE Affordable Smartphone on Us; and, • Tablet on Us As can be expected, there are several eligibility requirements for each of the above promotions; some of these requirements were met and others were not To begin with, our records reflect that Mr [redacted] met all of the requirements for our above referenced promotional offer until November 24, 2016, when he participated in a rate plan changeIt should be noted that the plan that Mr***’s account was migrated to was not an approved rate plan to continue to be eligible for our promotional offersAccordingly, Mr***’s account was released from the promotions and he stopped receiving monthly Equipment Installment Plan (“EIP”) credits Please be advised that our records reflect that on October 10, 2016, Mr [redacted] qualified for and took advantage of our EIP offeringEIP is a payment option that allows eligible customers to purchase equipment by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsPlease note that our records reflect that Mr [redacted] purchased the following: • Three (3) Samsung Onhandsets, $full retail price for each device, $down payment, $per month for months per unit; • Three (3) Samsung OnImpact Shield screen protectors, $full retail price for each, $down payment, $per month for months per unit; • Two (2) Samsung OnDualPro protective cases, $full retail price each, $down payment, $per month for months per case; • One (1) Samsung OnFlex Cover, $full retail price, $down payment, $per month for months; and, • One (1) Alcatel OneTouch Pop LTE tablet, $full retail price, $down payment, $per month for months Per the terms of the EIP, should an entire account be cancelled prior to the balance of the EIP being met, any remaining EIP balance will accelerate and become due in full on the final billing statement It should be noted that if services are cancelled on any line of service that was enrolled in any of our promotional offers, the remainder of the promotion will be forfeited T-Mobile records confirm that Mr***’s billing statement dated May 10, 2017, carried a total balance due of $Please be advised that Mr [redacted] was assessed charges for monthly access, EIP, and applicable taxes and fees for service from May 11, 2017, through June 10, Please note that Mr***’s current statement charges were due in full by June 3, T-Mobile records confirm that Mr [redacted] canceled his mobile numbers ending 1137, 1388, and on May 18, 2017, when he ported them to another service providerMr***’s billing cycle ran from the 11th of one month to the 10th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr [redacted] was billed through June 10, T-Mobile records reflect that a $payment was received from Mr***’s Visa card ending on June 1, Please note that this payment satisfied Mr***’s account balance Although T-Mobile considers Mr***’s billing and payment to be accurate, as a gesture of good faith, on June 19, 2017, T-Mobile approved a refund to Mr***’s VISA card ending in the amount of $Additionally, although it is T-Mobile’s position that Mr***’s account no longer qualifies for our aforementioned EIP promotions, on June 19, 2017, T-Mobile absolved Mr***’s remaining $EIP balancePlease note that Mr***’s account remains active with one Mobile Internet (“MI”) line of service, and his EIP will no longer impact his monthly billingT-Mobile asks that Mr [redacted] allow three to five business days for his refund to appear on his card accountMr [redacted] may contact Customer Care to cancel his remaining MI line of service, or he may continue to leave this line active on his current $per month rate plan, in addition to applicable taxes and fees Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jason A [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

January 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 12, 2016, regarding the above-referenced accountT-Mobile is sorry to lose Ms [redacted] as a customer and we regret any concerns Ms [redacted] has experienced regarding her bill reprint requestT-Mobile records confirm that, on August 28, 2015, Ms [redacted] cancelled her account when she transferred her mobile numbers to another service providerPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms [redacted] was billed through October 7, Ms [redacted] ’s final billing statement dated September 8, 2015, consisted of past due charges of $from the billing statement dated August 8, 2015, monthly access charges of $132.09, Equipment Installment Plan (“EIP”) remaining balance charges of $for the mobile number ending in 3737, and applicable taxes and fees for a total balance of $According to our records, on September 11, 2015, T-Mobile received a payment in the amount of $which posted towards Ms [redacted] ’s account reducing the balance to $Due to continued non-payment, on December 4, 2015, Ms [redacted] ’s account was transferred to a third-party collection agency, Receivable Performance Management, for collection of the outstanding balancePursuant to our Terms and Conditions, when an account is transferred to a third-party collection agency, a collection fee based on the outstanding balance transferred may be assessedThe fee on Ms [redacted] ’s account is $As such, Ms [redacted] ’s total balance due is $T-Mobile records confirm that, on December 10, 2015, Ms [redacted] contacted T-Mobile regarding her bill reprint requestPlease be advised that pursuant to T-Mobile policy, if an account has been placed in third-party collections, then the customer must contact the third-party collection agency in order to be provided with copies of their past billing statementsNevertheless, in an effort to amicably resolve the matter and upon speaking to Ms [redacted] , on January 15, 2016, T-Mobile sent a copy of Ms [redacted] ’s September final billing statement to her via pdf attachment sent to the email address Ms [redacted] provided in her correspondence to your officeAs an additional courtesy to Ms [redacted] , at that time, T-Mobile applied a courtesy credit in the amount of $towards Ms [redacted] ’s account for the partial service charges from August 29, 2015, through September 7, 2015, and offered to take payment for the outstanding balance in order to delete negative reporting from Ms [redacted] ’s credit reportHowever, at that time, Ms [redacted] made a partial payment in the amount of $Please be advised that Ms [redacted] ’s account will remain in third-party collections unless the balance is paid in fullFurthermore, please note that, as the aforementioned collection fee is based on a percentage of the total balance owed, on January 16, 2016, a credit in the amount of $was applied towards the collection fee on Ms [redacted] ’s accountMs [redacted] ’s account remains closed with an outstanding balance of $which T-Mobile considers valid and owedPursuant to our conversation, Ms [redacted] has accepted our offer as a full resolution of her concernsIf Ms [redacted] wishes to make a payment she may contact me directly at the number provided below, and upon payment of the balance in full T-Mobile will remove the account from third-party collections and instruct the credit bureaus to delete negative reporting which would be completed within daysAlternatively, Ms [redacted] may contact Receivable Performance Management at 866-212-for additional payment optionsT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCBrandon M [redacted] Executive Response

December 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 29, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Mr***’s concerns to his satisfactionT-Mobile regrets any inconvenience Mr [redacted] experienced when trading in his devices and we appreciate the opportunity to address his concernsPlease note that from November 24, through November 27, 2016, eligible customers who had T-Mobile ONE or a qualifying Simple Choice Unlimited with unlimited data and trada qualifying fully owned Apple iPhone handset could get iPhone 32GB handset for as low $after bill creditsT-Mobile records indicate that on November 27, 2016, Mr [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 32GB handset and accessoriesEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAt the time of Mr***’s purchase, he was not required to make a down payment; however, he agreed to a series of monthly installments in the amount of $Thereafter Mr [redacted] surrendered in his iPhone 64GB handset and a trade in credit in the amount of $was applied to his accountMr [redacted] accepted the traterms in conditions which advised Mr [redacted] that he relinquishes his ownership rights and that the handset will not be returned to himOn November 28, 2016, Mr [redacted] retuned the iPhone GB handset and accessories to his local T-Mobile retail location and as such the EIP for the respective equipment and accessories was closedPlease be advised that no restocking fee was charged to Mr***At that time Mr [redacted] request his iPhone 64GB to be returned to him however the handset was no longer available as it was shipped out to our warehouseOn December 1, 2016, T-Mobile spoke to Mr [redacted] and a gesture of goodwill, T-Mobile advised Mr [redacted] that we would mail him a brand new iPhone 64GB handset at no costIn addition T-Mobile closed the remaining EIP balance in the amount of $for that handsetMr [redacted] was satisfied with the resolution and did not have any additional concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCRobert R [redacted] Executive Response

Revdex.com: I have finally received my replacement phone I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI think the amount of time, effort and even money I spent to return the useless router was pricelessI hope the company clarify to it's retailers that , like any other retailer of any other service provider, they should pick up the company's devices and take care of the shipping Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] - [redacted]

Complaint: [redacted] I am rejecting this response because: There was no mention as to whether this overdue bill would affect my credit rating There was no mention how other innocent consumers would be protected when they switch carriers How will bills be sent to consumers and how can they pay bills electronically after they switch carriers? Sincerely, [redacted]

June 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 17, 2017, regarding the above-referenced accountT-Mobile records indicate the account holder of record is the business [redacted] ***., and that [redacted] has been designated as an authorized user of the account T-Mobile regrets any concerns Mr [redacted] has experienced with his coverageIt is important to note that there are many factors that can affect service quality and availability, and as such, T-Mobile is unable to guarantee coverage in all areasT-Mobile previously reviewed the Personal Coverage Check tool for Mr [redacted] area; T-Mobile shows that he should expect satisfactory 4G LTE coverage at his home address It is important to note that we have no record of Mr [redacted] contacting us with concerns regarding coverage prior to February 1, At that time, we engaged our engineering team to review Mr***’ addressBased on our engineering findings, it was confirmed that service in the area is fairPlease note that we are currently working on upgrading one of the sites in this area to improve coverage; however, this is a process that may take up to six months to completeIn an effort to provide Mr [redacted] with better voice and data connections while at home, T-Mobile provided him with a LTE 4G CellSpotPlease note that CellSpot are T-Mobile owned devices and should be returned to T-Mobile upon cancelation of service, as to avoid a non-return fee Additionally, on February 1, 2017, T-Mobile issued a one-time courtesy credit of $for any inconvenience regarding coverage to the accountThe account was left with a remaining balance of $80.00, which was paid in full by Mr***At that time, Mr [redacted] was advised that the account is on a month-to-month agreement with no contractual obligation, which means, if Mr [redacted] is not satisfied with the service he is receiving from T-Mobile, he is free to pursue another provider that might better suit his needsOf course, if Mr [redacted] does not wish to cancel his T-Mobile service, he is not obligated to do soHowever, should Mr [redacted] continue to experience service concerns, no further credits would be issued for coverage concerns as the service is working as expected T-Mobile reviewed the billing statements dated from March 7, 2017, through June 6, 2017, and over the course of those four months, Mr [redacted] used a total of 4,minutes with calls as long as minutes, sent and received a total of 2,text messages and used a total of GBs of dataAs such, it is T-Mobile’s position that Mr [redacted] is able to utilize the service and we consider all charges billed to the account valid and owed On June 19, 2017, T-Mobile spoke to Mr [redacted] and advised of the aboveAs an additional courtesy to Mr***, T-Mobile issue one-time credit in the amount of $updating his account balance to $Again, Mr [redacted] was advised that if he elected to continue with his T-Mobile service that no additional credits would be applied as his coverage concern have been addressed Mr [redacted] then entered into a JUMP! On Demand (JOD) lease for an iPhone Plus 128GB handset for his mobile number ending in JOD is a lease, not purchasing optionMr [redacted] made payment in the amount of $for the capital cost reduction and applicable taxes based upon his credit and choice of devicePlease be advised that Mr [redacted] agreed to monthly lease payments in the amount of $plus taxes with the option to purchase after months for one payment of $plus tax It is important to note that T-Mobile advised Mr [redacted] that if he was not satisfied with his coverage or if the handset does not meet his needs, he has a day return period in which he would be able to return the handset to the original point of sale for a refund or exchange and, if requested, cancelation of the service and the applicable JOD lease entered into at the time of the original purchaseMr [redacted] accepted this as a full resolution and did not have any additional concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Robert R [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I conditionally accept based on the full waiver of the "final" bill in questionI will return the LG Pad and charger along with the chat from the representative that assured me that this would not be an issueDo not close until proof that the final bill has been waived Sincerely, [redacted] ***