T-Mobile USA

October 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 2, 2017, regarding the above-referenced file number T-Mobile regrets any concerns that Mr [redacted] has in regards to the experience he had when attempting to join T-Mobile Please be assured that T-Mobile takes allegations of employee misconduct very seriously We make every effort to be professional and courteous to our customers We apologize if any T-Mobile employee failed in any way to display that during Mr [redacted] ’s recent visit to our retail location and his calls to Customer Care T-Mobile would love to have the opportunity to assist Mr [redacted] with possibly joining the Un-carrier family As such, T-Mobile did contact Mr [redacted] , and attempt to assist him with onboarding and apologized for the experience he may have had Although Mr [redacted] chose not to join T-Mobile at this time, he was provided with my number and also email should he wish to come over T-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at [redacted]

September 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 13, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr [redacted] may have experienced in regards to the above-mentioned T-Mobile accountPlease note as previously mentioned in our correspondence to your office dated August 24, 2016, T-Mobile records confirm that Mr [redacted] activated his T-Mobile account on March 18, 2016, with new mobile numbers ending in [redacted] and intended to take advantage of our Carrier Freedom promotion whereby not only are Early Termination Fees (“ETF”) reimbursed, but also accelerated equipment installment balances up to $per deviceThere are several eligibility requirements for both the early termination fee reimbursement and the equipment installment reimbursementThe most important provision of the equipment reimbursement is that the reimbursed amount paid out after activation is an amount equal to the total accelerated equipment balance (up to $650.00) minus the amount provided by T-Mobile at activation as a tracredit for the deviceIn order to be eligible for this promotion, consumers must activate a Simple Choice postpaid rate plan, and at the time of this activation, they must potheir current mobile number, traa device, and purchase a new T-Mobile deviceWithin days of activation, customers are advised to submit their detailed final billing statement online at www.switch2t-mobile.comA review of Mr [redacted] ’s reimbursement offer status indicates that we did not receive any device trade-insT-Mobile records confirm four of the seven mobile numbers on Mr [redacted] ’s account were ported from another carrier which is a requirement to qualify for the above-mentioned reimbursementThis included the mobile numbers ending in [redacted] However, one of the final [redacted] bill copies Mr [redacted] emailed us on August 19, 2016, only detailed a payment of $and a zero balanceThere was nothing indicating this payment was for a device buyout or what mobile number it was forPlease note T-Mobile needs to be able to see the charge we are reimbursing and that the mobile number that were ported into T-MobileOn August 24, 2016, and again on September 16, 2016, we asked Mr [redacted] to send a copy of an itemized bill showing the device buyout, ETF and the mobile number that the charges were assessed towardOn August 19, 2016, Mr [redacted] also provided a [redacted] bill detailing a $ETF for the mobile number [redacted] However, this mobile number was not ported to T-Mobile, and our system shows the number is still with [redacted] We are unable to provide a reimbursement for this ETF as the mobile number was never ported to T-MobileHowever, as a courtesy to Mr [redacted] , we advised we will add $to the below overall credit once we receive the tradevicesOn August 19, 2016, a third [redacted] bill provided by Mr [redacted] detailed charges of $49.98, $324.87, and $for device payment buyouts, and the mobile numbers ending in [redacted] have all been ported to T-MobileAs such we advised Mr [redacted] we will be able to provide reimbursement in the amount of $1,which includes the above $ETF for the mobile number ending in ***, once we receive the devices in good working condition at the Executive Response OfficeMr [redacted] stated a bill credit to his T-Mobile account would be sufficientIn regards to the $rebate card that we sent to Mr [redacted] on August 5, 2016, if the card is not working Mr [redacted] will need to contact Citibank directly at 1-800-522-Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDaniel R [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] duplicate of [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

April 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 21, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms [redacted] has experienced in regards to our Samsung Galaxy SBuy One Get One (“BOGO”) promotionThe promotion was as follows: from March 11, 2016, to March 17, 2016, postpaid customers who bought a Samsung Galaxy Sor Sedge could get another Sor Sedge of equal or lesser value for free when they activated a new line of service on the same accountActivations and device purchases could occur on different days but both needed to be completed between February 23, 2016, (when Samsung Galaxy Sand Sedge pre-orders started) and by end of day March 17, T-Mobile records indicate on March 2, 2016, a new line was activated on Ms [redacted] ’s account and on March 11, 2016, two new Samsung Galaxy Sdevices were purchasedOn March 28, 2016, we received Ms [redacted] ’s rebate submissionIt was approved on the same day and stated to please allow up to eight weeks for processingOn April 9, 2016, Ms [redacted] contacted T-Mobile Customer Care in regards to an error she was receiving on the T-Mobile promotions website and wanted to ensure she was going to receive the Samsung BOGO promotionA Customer Care supervisor requested an investigation be performed by our promotions teamOn April 14, 2016, the same T-Mobile Customer Care supervisor attempted to contact Ms [redacted] to advise our promotions team confirmed she would be receiving the refund card within two to three weeksWe were able to contact Ms [redacted] on April 20, 2016, and confirm this with her as wellBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDaniel R [redacted] Executive Response

June 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 3, 2016, regarding the above-referenced accountT-Mobile has confirmed the above referenced spelling for Ms***’ nameT-Mobile regrets Ms [redacted] concern regarding eligibility for a Samsung Galaxy SBuy One Get One Free promotionT-Mobile confirms from March 10, 2016, through March 17, 2016, if a customer bought a Samsung Galaxy Son an Equipment Installment Plan (“EIP”), they would be eligible to get another one free when activating a new line of service on the same accountCustomers will receive a prepaid MasterCard to reimburse for the the full cost, and the EIP will show up on their bill monthlyT-Mobile confirms that due to an inadvertent error, Ms [redacted] two Samsung Galaxy Shandsets were purchased with a JUMP! On Demand leaseThe JUMP! On Demand lease upgrade option is not eligible for the Buy One Get One Free promotionIn an effort to resolve this matter amicably, T-Mobile has agreed to refund Ms [redacted] $for the retail value of one Samsung Galaxy ShandsetsMs [redacted] may expect a prepaid refund card within seven to ten business daysIn addition, T-Mobile has canceled Ms***’s two lines of service that were not neededThe account currently reflects a zero balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCPancho Q [redacted] Executive Response

Revdex.com: The bank statement will be forwarded to that appropriate department This weekMy only concern is that payments that were made in cash last year 12/08/at the T-mobile store in East Liberty are gone forever and that is not fairNo one has Money to waste and it is T-Mobile's responsibility to locate those paymentsI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

July 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 24, 2017, regarding the above-referenced accountPlease be advised we have made several attempts to contact Ms [redacted] but regretfully, our attempts have been unsuccessfulAs such, we will make every effort to address her concerns within this letter to your office T-Mobile appreciates the opportunity to respond to Ms [redacted] ’s inquiry related to the billing on her T-Mobile accountOur records reflect that Ms [redacted] attempted to take advantage of the following promotions: • Friends and Family Lines On Us; • November Tablet On Us To begin with, our records reflect that Ms [redacted] met all of the requirements for Friends and Family Lines On Us offer as she activated two new lines, for which she is receiving the expected monthly bill creditsThose bill credits are reflected on page two of Ms [redacted] ’s most recent billing statementMs [redacted] also met all of the requirements for the November Tablet On Us promotion, for which she is receiving the expected monthly bill creditsThose bill credits are reflected on pages six and seven of Ms [redacted] ’s most recent billing statement However, as a gesture of goodwill and in an effort to amicably resolve the matter, T-Mobile closed and credited the EIP associated with each of Ms [redacted] ’s tablets thus she will no longer need the bill credits that are being applied to make these devices freeWe regret any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC David T [redacted] Executive Response

Complaint: [redacted] I am rejecting this response because:Even though I should have purchased directly from T-Mobile, their associates should have stated that even though the phone is payed off they will still block the phone if an account isn't paid offTherefore T-Mobile miss lead me and could have resolved the issue but they are not willing to help in any wayWhen talking with the associate I got the excuse I'm sorry but there's nothing I can doT-Mobile could unblock the phone and go after the people who's account is over due but in stead they want to block a phone that's paid off and not help Sincerely, [redacted]

June 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr [redacted] , which have proven unsuccessfulAs such T-Mobile will make every effort to address his concerns within this letter T-Mobile regrets any inconvenience Mr [redacted] has experienced regarding his final bill statementIt is important to note that Mr [redacted] ’s account was billed in arrears, as such the monthly billing statements reflect services provided during the prior monthMr [redacted] ’s billing cycle ran from the 17th of one month to the 16th of the following month T-Mobile records confirm that Mr [redacted] ’s account was cancelled as he ported his number out to a new provider on April 26, As Mr [redacted] ’s port out request was imitated in the middle of the billing cycle, the account was responsible for all usage and charges through the end of the billing cycle The April 16, 2017, billing statement consisted of a balance due in the amount of $for service from March 17, 2017, to April 16, As Mr [redacted] mentions in his correspondence, on April 28, 2017, he remitted a payment in the amount of $As Mr [redacted] had paid deposits when he activated service, those deposits were released to the account on April 26, 2017, and reflected on the billing statement dated May 16, The released deposits of $and the payment of $covered the balance owed from the April 16, 2017, billing statement The final bill produced on May 16, 2017, had current charges due in the amount of $These charges consisted of monthly access charges and applicable taxes for the billing period April 17, 2017, through May 16, T-Mobile records confirm that a payment was remitted on June 5, 2017, in the amount of $Following the payment received, Mr [redacted] ’s account reflects a zero dollar balance and shows as cancelled in good standingT-Mobile regrets any inconvenience to Mr [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jamen F [redacted] Executive Response

October 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 14, 2016, regarding the above-referenced accountT-Mobile has confirmed that Mr [redacted] is listed on Ms [redacted] account as an authorized user and is able to discuss the account details and make various changes to the accountT-Mobile is pleased to report we have successfully resolved Mr [redacted] concerns to his satisfaction T-Mobile’s JUMP! program gives customers the freedom to upgrade their phone when they wantT-Mobile’s JUMP! allows customers who have purchased a device using our Equipment Installment Plan (“EIP") financing option to upgrade and T-Mobile will pay their remaining EIP balance, up to half of the original device purchase priceAny remaining EIP balance not covered by T-Mobile will need to be paid in full by the customer at the time of the upgradeWhen a JUMP! customer attempts to perform an upgrade on the My T-Mobile site, they will be presented with the option to upgrade based on their eligibilityIf the currently active EIP balance is higher than half the original purchase price, customers will only be provided the option to upgrade after a payment has been made to meet this qualificationAfter a careful review of Ms [redacted] account, T-Mobile has confirmed the EIP for the Samsung Galaxy SEdge Silver Titanium 32GB handset that was purchased on March 3, 2016, had a remaining balance higher than one-half the original costFor this reason, Mr [redacted] was not able to complete a JUMP! upgradeAs such, this resulted in Mr [redacted] having two active EIPs for the devicesOur records confirm on June 22, 2016, an upgrade was performed for an Apple iPhone 6s Silver 64GB handsetThe order was not processed as a JUMP! upgrade which resulted in the Samsung Galaxy SEdge 32GB handset EIP remaining activeIn an effort to provide an Un-carrier experience, T-Mobile has asked Mr [redacted] to return his Apple iPhone 6s Silver 64GB handset and Samsung Galaxy SEdge Titanium 32GB handset to us at: T-Mobile USA, IncAttn: Chris P [redacted] P.OBox Albuquerque, NM T-Mobile encourages Mr [redacted] to use a traceable carrier and to keep a copy of the tracking number for his recordsOnce T-Mobile has received the device, and confirmed it is in good working condition, we will revisit Ms [redacted] account and close the EIP with the remaining balance waived in fullBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCChristopher P [redacted] Executive Response

October 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 19, 2016, regarding the above-referenced accountT-Mobile is pleased to report that Mr [redacted] ’s concerns have been resolved to his satisfactionT-Mobile regrets any ongoing concerns Mr [redacted] experienced in regards to the Carrier Freedom reimbursement offer and JUMP! insurance featurePlease note that as of the date of our previous letter to your office, dated October 17, 2016, T-Mobile had not been successful in reaching Mr [redacted] On October 19, 2016, T-Mobile successfully reached Mr [redacted] via email and confirmed the amount due for his Carrier Freedom reimbursement offer as being a total of $On that date, T-Mobile issued a direct deposit refund to Mr [redacted] ’s checking accountMr [redacted] has confirmed receipt of the refundAdditionally, on that date T-Mobile confirmed with Mr [redacted] his request to have the JUMP! feature added to the voice lines of service ending in [redacted] and ***, at which time the feature was added to each line of service on the accountPlease note that Mr [redacted] ’s account was not charged for the features prior to this dateMr [redacted] has accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCDiana J [redacted] Executive Response

August 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Name on T-Mobile account: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 11, 2015, regarding the above-referenced accountT-Mobile is pleased to report we have successfully resolved Ms [redacted] concernT-Mobile has confirmed that, on July 3, 2015, an advanced exchange was performed on Ms [redacted] T-Mobile account for the LG Gdevice in use by the line ending in Upon receipt of the non-working device, we examined it and it was found to have sustained liquid damage, which is not covered under the warranty and Ms [redacted] account was therefore assessed an out-of-warranty fee of $which includes taxesIt is important to note that the line ending in [redacted] is subscribed to the T-Mobile JUMP! program which includes all the coverage offered by our Premium Handset Protection (“PHP”) bundle (handset insurance and extended warranty)As liquid damage is covered in the PHP bundle, Ms [redacted] had the option to file an insurance claim and pay a $deductible to have her non-working device replacedIn an effort to amicably resolve this matter, T-Mobile has honored Ms [redacted] request and we have applied a credit of $to Ms [redacted] account as compensation for the difference between the non-return fee and the $insurance deductibleAs of the date of this letter, Ms [redacted] T-Mobile account reflects a credit balance of $which will be applied toward the total balance due on her upcoming billing statementT-Mobile regrets any inconvenience to Ms [redacted] and thanks Ms [redacted] for bringing her concerns to our attentionUpon review of Ms [redacted] T-Mobile account, we learned that, on August 11, 2015, Ms [redacted] contacted T-Mobile’s Customer Care department to discuss the $balance that was due on August 13, A payment in the amount of $was collected on that date and Ms [redacted] account was placed on an Extended Payment Schedule (“EPS”)An EPS is a payment arrangement that allows customers to pay their balance off in monthly installmentsThe total amount placed on EPS was $which will be paid in seven installments of $eachThe final installment will be $and will appear on the February billing statementT-Mobile has made Ms [redacted] aware that the $credit applied to her account will not affect these installments; they will remain in place as agreed at the time the EPS was createdBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at [redacted] Very truly yours, T-MOBILE USA, INCLiana G [redacted] Executive Response

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] T-Mobile Account Holder: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 1, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is [redacted] ***and [redacted] has been designated as an authorized user of the accountWe are pleased to report that upon speaking with Ms [redacted] we can confirm that her concerns have been resolved to her satisfactionWe are sorry to hear that our service did not meet Ms [redacted] ’s businessAccording to our records, the account was activated on January 6, Upon activation, Ms [redacted] qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchases of three Apple iPhone handsets, two LG Vhandsets, two LTE Hotspot Zhandsets, and a Samsung Galaxy Note EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAt the time of Ms [redacted] ’s purchase, she was not required to make a down payment; however, she agreed to be billed $311.00, which is for the taxes on the full retail price of the equipmentMs [redacted] then agreed to a series of monthly installments in the amount of $157.07, which would appear on the first bill following the purchase of the deviceWhen a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseOnce the account canceled on January 18, 2016, the remaining EIP balance of $3,was accelerated and posted to the final billing statement dated February 5, Our records further confirm that on January 28, 2016, T-Mobile received all the equipment back to our warehouseUnfortunately, due to an inadvertent error, the equipment was not refunded until April 7, Ms [redacted] received a full refund for the equipment for a total of $3,769.78; however, she was not refunded for the taxes on the phone or the monthly charges billed from January 6, 2016, through January 18, 2016, which left a total balance due of $On June 3, 2016, T-Mobile adjusted Ms [redacted] for the taxes of $which left the total balance at $Although it is T-Mobile’s position that Ms [redacted] was billed correctly for the monthly charges for service used while active, in an effort to amicably resolve her concerns and as a courtesy, T-Mobile issued a credit for the remaining balance of $317.84, leaving the account closed with a zero balanceT-Mobile has also removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for the credit report to reflect the changePlease note that on June 3, 2016, T-Mobile contacted Ms [redacted] and presented this offer as resolution to their concerns which she has accepted and considers this matter resolved to her satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC [redacted] Executive Response

[redacted] April 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 5, regarding the above-referenced account T-Mobile regrets any concerns that Mr [redacted] has experienced with regards to his handsetT-Mobile and other wireless carriers have created a database to block phones that have been lost, stolen or obtained fraudulently from being reactivatedA phone is blocked by adding its unique serial number or International Mobile Equipment Identifier (“IMEI”) to a global database and within hours, the device will be blocked from use on T-Mobile’s and most other wireless carriers’ networksT-Mobile introduced the blocking of IMEIs from our network in an effort to reduce the amount of handset fraud that occursBy blocking the use of a handset that has not been paid in full at the time of activation, that has been considered lost in transit or that was reported as stolen, T-Mobile significantly reduces the number of handsets that have been acquired by fraudulent methods for sale via third-party auction sites or black-market outletsUnfortunately, T-Mobile will not be able to have the device unlocked at this timeAs such, it cannot be used on our network It is important to note that Mobile Device Unlocks are available to customers who meet our eligibility requirementsOne of those requirements is that the handset needs to be paid off in fullT-Mobile offers our customers the convenience of a temporary unlock for traveling purposes for up to days the handset will be locked again after the timeframe has expired Unfortunately, the handset is not eligible to have the IMEI block removedMr [redacted] may contact the person from whom he purchased the handset from for more informationT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext341- Very truly yours, T-MOBILE USA, INC Belen L [redacted] Executive Response

May 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] T-Mobile Account Name: [redacted] * [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 8, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience Ms [redacted] encountered regarding the billing on her accountT-Mobile has reviewed the account and confirmed that Ms***’s above-referenced account was enrolled in AutoPay on December 22, AutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customer Regretfully, Ms***’s account was canceled on March 9, 2017, when the mobile number ending in [redacted] was transferred to another service providerMs***’s final billing statement dated April 2, 2017, carried a total balance due of $186.61which included charges for accelerated Equipment Installment Plans and applicable taxes As Ms [redacted] authorized AutoPay, on April 28, 2017, T-Mobile was authorized to automatically deduct a payment in the amount of $from Ms***’s accountHowever, in an effort to amicably resolve this matter, on May 18, 2017, T-Mobile issued a refund in the amount of $to the credit card on file for Ms***T-Mobile request that Ms [redacted] please allow one to six business days for the refund to appear in the requested bank accountT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Abigail ***-R [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me After several attempts MrRuben A [redacted] and myself got to a common ground and agreed upon the total end balance of $1,USD appreciate your help and great support Revdex.comSincerely, [redacted] ***

February 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 4, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms [redacted] ’s satisfactionT-Mobile makes every effort to provide complete and accurate information to our customers on every interactionWe apologize if any T-Mobile employee failed in any way to display that during Ms [redacted] ’s recent contact with our Customer CareT-Mobile records confirm on September 25, 2015, Ms [redacted] ’s service was converted from a Simple Choice No Credit check account to a Simple Choice postpaid accountT-Mobile confirms that the postpaid rate plan was higher than her previously selected no credit rate planIn an effort to resolve this matter amicably, T-Mobile has placed Ms [redacted] on a $Simple Choice Unlimited Talk, Text & Data rate plan that is the same monthly cost as her previously selected rate planThe estimated monthly recurring charges and applicable taxes will be $each billing cycleIn addition, T-Mobile has applied an account credit of $156.57, for Ms [redacted] ’s current account balanceMs [redacted] ’s account currently reflects a zero balanceMs [redacted] confirms that her due date of the 17th is in alignment with her needsT-Mobile regrets any inconvenience to Ms [redacted] Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INCPancho Q [redacted] Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have sent the iPad back and the tracking number verified that the iPad has been deliveredHaven't yet heard back from Danial regarding whether or not tmobile found my iPad to be in like-new condition and EIP and monthly charges for it taken off my billWill be getting in touch with Danial soon if I don't hear back to make sure everything has been taken care ofAlso need to make sure my military discount is added to my account as well as I brought this to danial's attention when I last spoke to him; that was another factor that made my bill higher than it was supposed to be Sincerely, [redacted]

February 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, Ste DuPont, WA Re: [redacted] Your File No [redacted] T-Mobile Account No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 15, 2017, regarding the above-referenced account T-Mobile regrets any concerns Mr [redacted] experienced regarding his accountOur records confirm that Mr [redacted] activated his account on April 24, 2016, with two lines of service ending in [redacted] and ***On November 23, 2017, Mr [redacted] added a third line of service, ending in ***Mr [redacted] is subscribed to our Simple Choice Family Unlimited Talk, Text and Data rate plan at $monthly for the first two lines of service, and $monthly for each additional line of serviceHowever, at the time of Mr [redacted] ’s addition of the line of service ending in ***, he took advantage of a promotion to receive a monthly credit for the third line of service, in the amount of $Please note that it may take one to two billing cycles for this credit to be applied to the account Our records confirm that as of February 3, 2017, Mr [redacted] was enrolled in this promotional offer, and will receive a monthly credit in the amount of $for the add-a-line charge for the line of service ending in ***On February 9, 2017, in an effort to amicably resolve Mr [redacted] ’s concerns, T-Mobile issued a credit to his account in the amount of $for the billed add-a-line charges and applicable taxesMr [redacted] ’s balance owed at that time was $Mr [redacted] remitted a payment for this balance on February 15, Mr [redacted] ’s billing statement dated February 25, 2017, was in the amount of $107.00, with the above-referenced adjustment still to be appliedPayment for this balance is due March 17, 2017, and Mr [redacted] may contact Customer Care at 800-937-or visit http://www.myT-Mobile.com to arrange for payment of the balance owedT-Mobile regrets any inconvenience Mr [redacted] may have experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Chris P [redacted] Executive Response

September 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: [redacted] Your File No [redacted] To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 16, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience Ms [redacted] may have experienced in regards to payments from her personal checking accountAs of September 25, 2017, in an effort to provide an amicable resolution, Ms [redacted] was advised to provide documentation from her financial institution showing the charges referenced in her complaint which she may email to me at [redacted] @T-Mobile.com Once the documentation is received, if we discover any error, applicable credits will be issued to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext [redacted] Very truly yours, T-MOBILE USA, INC Jessica G [redacted] Executive Response Tell us why here