I was solicited by Tablio to place an ad at a local restaurant/bar. I paid $600 and after many delays, I decided to actually visit the restaurant to see if my ad was on the tablet and the tablets were on each table as promised. When I arrived, there were not any tablets. I contacted tablio who kept saying they’d call me back. They never returned my calls. I later visited the restaurant months later and they still did not have tablets on the tables. I want a refund of my $600 as I was not given the product I was promised and paid for!
After reading this and on the better business bureau's website. This company is an obvious scam. You cant even get a hold of anyone and I have tried emailing also with no response. I will be getting an attorney to handle this
We paid $1,000 for 2 advertisements last November 2019
We have reached out to Tablio many times, called, and emailed.
We have never received any response. They have provided no ads at both restaurants!
This company is not reputable.
BEWARE!
***, I have attempted to reach out to you on a couple of different occasionsThere seems to be some miscommunication hereYou signed up for three restaurants, T Bacons BBQ, Leatherhead Brewing, and Glass Nickel PizzaGlass Nickel Pizza shipped in November (the tracking number is [redacted] ), and your ad is currently on display on the tablesFor the other two, we are still within the production processIt is our first year in both of these venue's, so our estimate is always to days, with a maximum of (as is stated in our contract)You signed up with us on November 29th, which means days would be March 29th I apologize for any miscommunicationPlease reach out to me directly, I will be your point of contactWe would like to find an amicable solution to resolve this with youRegards, Andrew P [redacted] Customer Relationship Manager Regnal Media, LLC (844) 500-Ext ***
***, We have never sold ads on a restaurant without having a signed contract with the owner of the venueWe have also never charged a single dollar to a restaurant, our tablets are totally free to themI am not sure where your information is stemming from, but I can ensure you that is incorrectReach out to [email protected] and I can send you any contracts you requestWe also follow up with restaurants every days until the tablets are delivered to keep the line of communication openAlso, our reviews about our product online are all from customers, feel free to reach out and verifyYes, our employees have left reviews talking about the work environment and the friendly staff they work withWe are 110% transparent and are more than willing to help show you our legitimacyThank you
***,After further research, it seems your Glass Nickel Pizza ad was mistakenly uploaded to the incorrect restaurantYour ad has been being displayed in Pizza 9, which is in Espanola, CaliforniaI apologize for this unfortunate error, and have uploaded your ad to the correct restaurantThe upload to all devices in the restaurant should be complete by 8AM PST TomorrowI will be restarting your advertising time from tomorrow after I confirm that your ad is placed on all tabletsI will also send you an email after I have confirmed thisPlease contact me directly if you require further assistance in this matterRegards,Andrew P [redacted] Customer Relationship ManagerRegnal Media LLC(844)500-Ext [redacted] @regnalmedia.com
Complaint: [redacted] I am rejecting this response because:As a business owner, if your original delivery time on your advertising product was days and you knew that you were delayed due to a "tablet supplier issue" you should have contacted your customers immediately to make us aware of the delay A delay is perhaps two weeks, not three months I truly hope that you keep your word and have mailed a check as you have stated you have done on three separate occasions now I will certainly keep the Revdex.com apprised of any updates on this complaint Sincerely, [redacted] ***
Hello, Regnal Media wants to apologize for any inconvenience we have placed on your businessWe are working to better our customer service reputation every single dayWe did experience a tablet supplier issue (which has since been resolved), which in turn delayed our shipment datesThis should have been conveyed to the customerIf it wasn't we do apologize [redacted] has been refunded for the full amount of his purchase, we have sent him a check in the amount of $ Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We spoke to Craig several times and we were told several times that a check was in the mail We will continue to pursue the issue if the check is not received Our mailing address is [redacted] this is a business please put in care of [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I received the long overdue refund yesterday so finally this issue has been resolved to my satisfaction Sincerely, [redacted] ***
We have a contract with the venueUnfortunately, the restaurant is not abiding by the contract termsIn these cases, we try to resolve it with the restaurant before refunding our clients, as we have made investments in the venueThe tablets were shipped to the restaurant, we paid our graphic designers to create the artwork for our clients, we've paid our salespeople commission, etcWhen we are unable to resolve issues with restaurants, it amounts to thousands of dollars in losses for our companyHowever, in this case we have been unable to resolve this issue with the venue, so we did agree to provide a refundI apologize for the delay in receiving your refundI put a check in the mail this morning, so please allow to days to receive itIf you have further questions, feel free to contact me!
***, Our office is closed today and has been most all of this week due to terrible weather and driving conditions, when we reopen tomorrow morning hopefully we will happily get this resolved Thank you
Hello,I am sorry to hear you had a poor experience with our company I will say this much, we have signed contracts with EVERY restaurant we work withAnd this is exactly whySecondly, we sign contracts with restaurant owners, if that owner doesn't inform their staff of the tablets coming in the future it can result in this outcomeI do apologize you felt uncomfortable or distrusting, but that was never our intentionWe are striving every day to increase our customer service experience and be as transparent with our customers as possibleI was just recently put in charge of customer service, I took the position with the goal of increasing customer satisfactionThank you,Craig A [redacted] ***Customer Service Manager
***,We at Regnal Media LLC apologize for the situation with [redacted] 'sThe tablets were shipped to the venueUnfortunately, the venue is denying they had received the tabletsHowever, we do have signature confirmation that they were receivedRegardless, this isn't your problem, and you did not receive the service that you paid for, so we are going to issue a full refundPlease contact me at [email protected] or (844)500-Ext [redacted] and I will have a check sent to youIf you have any other questions, feel free to contact me.Andrew P [redacted] Customer Relationship ManagerRegnal Media LLC
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] we have visited glass nickel pizza on multiple occasions and actually sat and watched their tablets go through all of their ads for over hours and our ad is not being advertised whatsoever and definitely not being advertised as per the "contract"We have tried reaching out to you many times brought phone, email, voice messages and we never get a response backWe always get told the same story from the girl who answers the phone "he is out of his office and won't be back for a couple days."
***, I apologize for the experience you have had with my companyWe never intended to make you feel "ripped off"But as I stated on our call, we had to process your refund through our billing departmentThe check has been cut and mailedPlease give time for the check to arriveThat being said, we have a signed contract with the owner of [redacted] that I am more then happy to share with youWe are completely transparent and legit here at Regnal MediaAgain, we apologize for the delaysWhen the tablets arrive in July, be sure to go check them outYou did not receive an email confirmation because the tablets haven't shipped out yet, as you knowSo how would we confirm shipment without shipment? We offered you a full size ad as a courtesy for the slight delay we had on shippingI understand your frustration and I hope we can get this resolved for youThank you!
Hello, I am a bit confused here, we spoke on 6/22/and you called my office lineOur phones are up and running, as well as businessWe are as stated, working hard to get our tablets shipped out to HBBC, as for the Laguna Beach Brewery, those tablets are already deliveredThis was all disclosed during our phone call on 6/22/17, if you have any other questions or clarification, give me a call at 360-787-ex***Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:My account isn't live, I have not received any advertising for the money spent, I do not wish to do business with this company due to the poor customer service and the simple fact that they are past the due date, and have had my money since July of with no benefit Since I have formed this complaint, I have made three more phone calls to Regnal Media asking for my refund that was promised back in October of by the accounting department, Craig A [redacted] who assures me this is being handled, but that he is waiting on the owner of the company to authorized the refundClearly it shouldn't take months to authorize a refund I have been told twice that a refund check was mailed and when I never received it I was told they would need to do more research, after waiting another few weeks I provided all the necessary information to be paid via my Venmo account with Nick in Customer ServiceStill no refund! Sincerely, [redacted]
I was solicited by Tablio to place an ad at a local restaurant/bar. I paid $600 and after many delays, I decided to actually visit the restaurant to see if my ad was on the tablet and the tablets were on each table as promised. When I arrived, there were not any tablets. I contacted tablio who kept saying they’d call me back. They never returned my calls. I later visited the restaurant months later and they still did not have tablets on the tables. I want a refund of my $600 as I was not given the product I was promised and paid for!
We have reached out to Tablio many times, called, and emailed.
We have never received any response. They have provided no ads at both restaurants!
This company is not reputable.
BEWARE!
We will have the billing department get a check cut and sent todayI apologize, this is the first time I am hearing of the issue Thank you
***, I have attempted to reach out to you on a couple of different occasionsThere seems to be some miscommunication hereYou signed up for three restaurants, T Bacons BBQ, Leatherhead Brewing, and Glass Nickel PizzaGlass Nickel Pizza shipped in November (the tracking number is [redacted] ), and your ad is currently on display on the tablesFor the other two, we are still within the production processIt is our first year in both of these venue's, so our estimate is always to days, with a maximum of (as is stated in our contract)You signed up with us on November 29th, which means days would be March 29th I apologize for any miscommunicationPlease reach out to me directly, I will be your point of contactWe would like to find an amicable solution to resolve this with youRegards, Andrew P [redacted] Customer Relationship Manager Regnal Media, LLC (844) 500-Ext ***
***, We have never sold ads on a restaurant without having a signed contract with the owner of the venueWe have also never charged a single dollar to a restaurant, our tablets are totally free to themI am not sure where your information is stemming from, but I can ensure you that is incorrectReach out to [email protected] and I can send you any contracts you requestWe also follow up with restaurants every days until the tablets are delivered to keep the line of communication openAlso, our reviews about our product online are all from customers, feel free to reach out and verifyYes, our employees have left reviews talking about the work environment and the friendly staff they work withWe are 110% transparent and are more than willing to help show you our legitimacyThank you
***,After further research, it seems your Glass Nickel Pizza ad was mistakenly uploaded to the incorrect restaurantYour ad has been being displayed in Pizza 9, which is in Espanola, CaliforniaI apologize for this unfortunate error, and have uploaded your ad to the correct restaurantThe upload to all devices in the restaurant should be complete by 8AM PST TomorrowI will be restarting your advertising time from tomorrow after I confirm that your ad is placed on all tabletsI will also send you an email after I have confirmed thisPlease contact me directly if you require further assistance in this matterRegards,Andrew P [redacted] Customer Relationship ManagerRegnal Media LLC(844)500-Ext [redacted] @regnalmedia.com
Complaint: [redacted] I am rejecting this response because:As a business owner, if your original delivery time on your advertising product was days and you knew that you were delayed due to a "tablet supplier issue" you should have contacted your customers immediately to make us aware of the delay A delay is perhaps two weeks, not three months I truly hope that you keep your word and have mailed a check as you have stated you have done on three separate occasions now I will certainly keep the Revdex.com apprised of any updates on this complaint Sincerely, [redacted] ***
Hello, Regnal Media wants to apologize for any inconvenience we have placed on your businessWe are working to better our customer service reputation every single dayWe did experience a tablet supplier issue (which has since been resolved), which in turn delayed our shipment datesThis should have been conveyed to the customerIf it wasn't we do apologize [redacted] has been refunded for the full amount of his purchase, we have sent him a check in the amount of $ Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We spoke to Craig several times and we were told several times that a check was in the mail We will continue to pursue the issue if the check is not received Our mailing address is [redacted] this is a business please put in care of [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I received the long overdue refund yesterday so finally this issue has been resolved to my satisfaction Sincerely, [redacted] ***
We have a contract with the venueUnfortunately, the restaurant is not abiding by the contract termsIn these cases, we try to resolve it with the restaurant before refunding our clients, as we have made investments in the venueThe tablets were shipped to the restaurant, we paid our graphic designers to create the artwork for our clients, we've paid our salespeople commission, etcWhen we are unable to resolve issues with restaurants, it amounts to thousands of dollars in losses for our companyHowever, in this case we have been unable to resolve this issue with the venue, so we did agree to provide a refundI apologize for the delay in receiving your refundI put a check in the mail this morning, so please allow to days to receive itIf you have further questions, feel free to contact me!
***, Our office is closed today and has been most all of this week due to terrible weather and driving conditions, when we reopen tomorrow morning hopefully we will happily get this resolved Thank you
Hello,I am sorry to hear you had a poor experience with our company I will say this much, we have signed contracts with EVERY restaurant we work withAnd this is exactly whySecondly, we sign contracts with restaurant owners, if that owner doesn't inform their staff of the tablets coming in the future it can result in this outcomeI do apologize you felt uncomfortable or distrusting, but that was never our intentionWe are striving every day to increase our customer service experience and be as transparent with our customers as possibleI was just recently put in charge of customer service, I took the position with the goal of increasing customer satisfactionThank you,Craig A [redacted] ***Customer Service Manager
***,We at Regnal Media LLC apologize for the situation with [redacted] 'sThe tablets were shipped to the venueUnfortunately, the venue is denying they had received the tabletsHowever, we do have signature confirmation that they were receivedRegardless, this isn't your problem, and you did not receive the service that you paid for, so we are going to issue a full refundPlease contact me at [email protected] or (844)500-Ext [redacted] and I will have a check sent to youIf you have any other questions, feel free to contact me.Andrew P [redacted] Customer Relationship ManagerRegnal Media LLC
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] we have visited glass nickel pizza on multiple occasions and actually sat and watched their tablets go through all of their ads for over hours and our ad is not being advertised whatsoever and definitely not being advertised as per the "contract"We have tried reaching out to you many times brought phone, email, voice messages and we never get a response backWe always get told the same story from the girl who answers the phone "he is out of his office and won't be back for a couple days."
***, I apologize for the experience you have had with my companyWe never intended to make you feel "ripped off"But as I stated on our call, we had to process your refund through our billing departmentThe check has been cut and mailedPlease give time for the check to arriveThat being said, we have a signed contract with the owner of [redacted] that I am more then happy to share with youWe are completely transparent and legit here at Regnal MediaAgain, we apologize for the delaysWhen the tablets arrive in July, be sure to go check them outYou did not receive an email confirmation because the tablets haven't shipped out yet, as you knowSo how would we confirm shipment without shipment? We offered you a full size ad as a courtesy for the slight delay we had on shippingI understand your frustration and I hope we can get this resolved for youThank you!
Hello, I am a bit confused here, we spoke on 6/22/and you called my office lineOur phones are up and running, as well as businessWe are as stated, working hard to get our tablets shipped out to HBBC, as for the Laguna Beach Brewery, those tablets are already deliveredThis was all disclosed during our phone call on 6/22/17, if you have any other questions or clarification, give me a call at 360-787-ex***Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:My account isn't live, I have not received any advertising for the money spent, I do not wish to do business with this company due to the poor customer service and the simple fact that they are past the due date, and have had my money since July of with no benefit Since I have formed this complaint, I have made three more phone calls to Regnal Media asking for my refund that was promised back in October of by the accounting department, Craig A [redacted] who assures me this is being handled, but that he is waiting on the owner of the company to authorized the refundClearly it shouldn't take months to authorize a refund I have been told twice that a refund check was mailed and when I never received it I was told they would need to do more research, after waiting another few weeks I provided all the necessary information to be paid via my Venmo account with Nick in Customer ServiceStill no refund! Sincerely, [redacted]