My name is Susan Havens- I am a Realtor in Arkansas. I was sold advertising back in December 2018 by this company and they never provided the tablets to the restaurant or did any advertising for me. They caught me at a very vulnerable time, my sister had just been killed and I had to pay for her funeral. They convinced me that purchasing this advertising from them would make my business more successful and help me recover from my sisters funeral expenses. I have never been more disappointed that people would take advantage of others this way. I have called and called and called with no help given. They did say they were going to mail me a check back in June/July. I never received one. Have called several times since and they still won't help me! In July when they said check would be here by 27th and it didn't come, They said couple more weeks. Still no check and no contact from anyone from the company. I left a message this morning for Chris(?) What voicemail said. I charged this on a credit card so not only am I out the 995.00 but also the interest and emotional anxiety from this horrible experience. I don't know what to do. Spend more money- I don't have - to fight this charge ? I'm disappointed and embarrassed for TABLIO or charge on my card is L&L corp
16904 Southeast 1st St Vancouver, WA 98684
I was called to advertise in a local restaurant with the Tablio electronic platform (Tablio.net), back in January / February 2019. I was to become the main sponsor so I paid extra. It turns out that they never shipped the equipment to the restaurant, so I called Tablio saying I wanted to cancel my advert and for them to please return my $. It was impossible to reach the right person to talk to, but finally I did and they told me they would have to get permission to return my money. Finally I got in touch with him again and he said it was approved but it would take 2 weeks to receive my refund. It has since been way over 2 weeks and still no refund! I get called all the time for people wanting me to advertise, and I took a chance and finally said yes to this company as it was advertising in a local restaurant, but turns out the whole thing was a waste and I spent over $700 with them... without yet any refund. If you are going to advertise with Tablio, don't do any new start program because who knows if it will ever take off the ground and then you will be like me, a hostage waiting or a seemingly never ending refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will call you Friday 31st to see if you have been able to ascertain what became of the folders Thank you for your response
Sincerely,
*** ***
Revdex.com:
Yesterday, June 29th, I received a check from Regnal Media for the $refund I appreciate the Revdex.com's assistance in this matter and appreciate that Regnal Media, albeit it drawn out and much more complicated than it needed to be, resolved this with a full refund
Sincerely,
*** ***
Hello,We do apologize about the poor experience you had with our companyUnfortunately we had two small issues, we had a tablet supplier issue that has since been resolvedThe second dilemma, we must find enough sponsors to cover the cost of the tablets, all the artwork, and enough to cover our
Android software developerIf these costs are not covered, we will see small delays in shipmentThis should have been communicated to you, if it wasn't I apologizeI have recently taken over customer service in a attempt to reduce our customers stress, and to help be totally transparentI am sorry to hear about this, and we are working to make sure other customers do not have the same experience. Thank you,Craig A*** III
Complaint: ***
I am rejecting this response because: That arrangement was with a colleague of mine, not me. I have still not heard from anyone in response to the message I left last week, and no arrangement to refund my money has been made
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Hello ***,We do apologize for the inconvenience, but as we discussed yesterday, you charged back through your bank for the funds and you were credited through themSo we voided the refund check, it was simply a miscommunicationYour check was issued while we were on the phone yesterday, I also
emailed you a USPS tracking number and a image of the checkWe followed through on our end with the refund, and we never had the intentions of making you feel uncomfortable with this business transactionAs far as The restaurant never hearing of our company, that is falseWe have signed contracts with the owners of ever single business we work withI also emailed you a copy of that contract with your venue. Once more, on behalf of Regnal Media, I do apologize for the inconvenience. Thank you
Hello, I am a bit confused here, we spoke on 6/22/2017 and you called my office line. Our phones are up and running, as well as business. We are as stated, working hard to get our tablets shipped out to HBBC, as for the Laguna Beach Brewery, those tablets are already delivered. This was all...
disclosed during our phone call on 6/22/17, if you have any other questions or clarification, give me a call at 360-787-9224 ex. [redacted]. Thanks
[redacted], This is the first time I am hearing of your issue. From what I see, the [redacted] tablet's have shipped and are live. I do not know the full circumstance of the problem. but I will get it addressed and taken care of ASAP. Unfortunately today we have very minimal staff due to some...
inclement weather patterns so I am not sure there is a lot that can be done today. I will absolutely do my best to get it addressed though! Below is a tracking number for those [redacted] tablets. [redacted] Thank you
[redacted], I apologize for your frustration, which is understandable. Didn't we elect to transfer you funds via PayPal to speed up the process and ensure you got funds in hand in a quicker fashion? Thank you
Hello, Regnal Media wants to apologize for any inconvenience we have placed on your business. We are working to better our customer service reputation every single day. We did experience a tablet supplier issue (which has since been resolved), which in turn delayed our shipment dates. This...
should have been conveyed to the customer. If it wasn't we do apologize. [redacted] has been refunded for the full amount of his purchase, we have sent him a check in the amount of $395.00. Thank you
Winona, You were offered half of your refund request because your ad is live within 210 Burger an Bistro. Thus we refunded you for the failed venues (Wapo Taco). We received confirmation from 210 that the tablets are live and running correctly. Thank you
[redacted],We at Regnal Media LLC apologize for the situation with [redacted]'s. The tablets were shipped to the venue. Unfortunately, the venue is denying they had received the tablets. However, we do have signature confirmation that they were received. Regardless, this isn't your problem, and you did not...
receive the service that you paid for, so we are going to issue a full refund. Please contact me at [email protected] or (844)500-4652 Ext [redacted] and I will have a check sent to you. If you have any other questions, feel free to contact me.Andrew P[redacted]Customer Relationship ManagerRegnal Media LLC
[redacted], I apologize for the experience you have had with my company. We never intended to make you feel "ripped off". But as I stated on our call, we had to process your refund through our billing department. The check has been cut and mailed. Please give time for the check to arrive. That being...
said, we have a signed contract with the owner of [redacted] that I am more then happy to share with you. We are completely transparent and legit here at Regnal Media. Again, we apologize for the delays. When the tablets arrive in July, be sure to go check them out. You did not receive an email confirmation because the tablets haven't shipped out yet, as you know. So how would we confirm shipment without shipment? We offered you a full size ad as a courtesy for the slight delay we had on shipping. I understand your frustration and I hope we can get this resolved for you. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I received the long overdue refund yesterday so finally this issue has been resolved to my satisfaction.
Sincerely,
[redacted]
Hello,First off, we apologize for any lack of communications, or lack of meeting timeline. We have noticed a pattern within our companies costumer service department that has since been resolved. As far as the refund goes, we have issued a check in the amount of $395.00. We received some slight delays on delivery times due to a tablet supplier shipment delay. We are back on track and are working to get caught up on pending accounts. We hope to develop a much better form of customer communication, and strive to rebuild our relationships with those customers. Thanks
My name is Susan Havens- I am a Realtor in Arkansas. I was sold advertising back in December 2018 by this company and they never provided the tablets to the restaurant or did any advertising for me. They caught me at a very vulnerable time, my sister had just been killed and I had to pay for her funeral. They convinced me that purchasing this advertising from them would make my business more successful and help me recover from my sisters funeral expenses. I have never been more disappointed that people would take advantage of others this way. I have called and called and called with no help given. They did say they were going to mail me a check back in June/July. I never received one. Have called several times since and they still won't help me! In July when they said check would be here by 27th and it didn't come, They said couple more weeks. Still no check and no contact from anyone from the company. I left a message this morning for Chris(?) What voicemail said. I charged this on a credit card so not only am I out the 995.00 but also the interest and emotional anxiety from this horrible experience. I don't know what to do. Spend more money- I don't have - to fight this charge ? I'm disappointed and embarrassed for TABLIO or charge on my card is L&L corp
16904 Southeast 1st St Vancouver, WA 98684
I was called to advertise in a local restaurant with the Tablio electronic platform (Tablio.net), back in January / February 2019. I was to become the main sponsor so I paid extra. It turns out that they never shipped the equipment to the restaurant, so I called Tablio saying I wanted to cancel my advert and for them to please return my $. It was impossible to reach the right person to talk to, but finally I did and they told me they would have to get permission to return my money. Finally I got in touch with him again and he said it was approved but it would take 2 weeks to receive my refund. It has since been way over 2 weeks and still no refund! I get called all the time for people wanting me to advertise, and I took a chance and finally said yes to this company as it was advertising in a local restaurant, but turns out the whole thing was a waste and I spent over $700 with them... without yet any refund. If you are going to advertise with Tablio, don't do any new start program because who knows if it will ever take off the ground and then you will be like me, a hostage waiting or a seemingly never ending refund.
I spoke with *** and a refund check was issued on 4/28/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will call you Friday 31st to see if you have been able to ascertain what became of the folders Thank you for your response
Sincerely,
*** ***
***, From what I see, your accounts are liveThat being said, we will tackle this first thing tomorrow morning. Thank you
Revdex.com:
Yesterday, June 29th, I received a check from Regnal Media for the $refund I appreciate the Revdex.com's assistance in this matter and appreciate that Regnal Media, albeit it drawn out and much more complicated than it needed to be, resolved this with a full refund
Sincerely,
*** ***
Hello,We do apologize about the poor experience you had with our companyUnfortunately we had two small issues, we had a tablet supplier issue that has since been resolvedThe second dilemma, we must find enough sponsors to cover the cost of the tablets, all the artwork, and enough to cover our
Android software developerIf these costs are not covered, we will see small delays in shipmentThis should have been communicated to you, if it wasn't I apologizeI have recently taken over customer service in a attempt to reduce our customers stress, and to help be totally transparentI am sorry to hear about this, and we are working to make sure other customers do not have the same experience. Thank you,Craig A*** III
Complaint: ***
I am rejecting this response because: That arrangement was with a colleague of mine, not me. I have still not heard from anyone in response to the message I left last week, and no arrangement to refund my money has been made
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Hello ***,We do apologize for the inconvenience, but as we discussed yesterday, you charged back through your bank for the funds and you were credited through themSo we voided the refund check, it was simply a miscommunicationYour check was issued while we were on the phone yesterday, I also
emailed you a USPS tracking number and a image of the checkWe followed through on our end with the refund, and we never had the intentions of making you feel uncomfortable with this business transactionAs far as The restaurant never hearing of our company, that is falseWe have signed contracts with the owners of ever single business we work withI also emailed you a copy of that contract with your venue. Once more, on behalf of Regnal Media, I do apologize for the inconvenience. Thank you
Complaint: ***
I am rejecting this response because: I look forward to itI still did not receive your contact information.
Sincerely,
*** ***
Hello, I am a bit confused here, we spoke on 6/22/2017 and you called my office line. Our phones are up and running, as well as business. We are as stated, working hard to get our tablets shipped out to HBBC, as for the Laguna Beach Brewery, those tablets are already delivered. This was all...
disclosed during our phone call on 6/22/17, if you have any other questions or clarification, give me a call at 360-787-9224 ex. [redacted]. Thanks
[redacted], This is the first time I am hearing of your issue. From what I see, the [redacted] tablet's have shipped and are live. I do not know the full circumstance of the problem. but I will get it addressed and taken care of ASAP. Unfortunately today we have very minimal staff due to some...
inclement weather patterns so I am not sure there is a lot that can be done today. I will absolutely do my best to get it addressed though! Below is a tracking number for those [redacted] tablets. [redacted] Thank you
[redacted], I apologize for your frustration, which is understandable. Didn't we elect to transfer you funds via PayPal to speed up the process and ensure you got funds in hand in a quicker fashion? Thank you
Hello, Regnal Media wants to apologize for any inconvenience we have placed on your business. We are working to better our customer service reputation every single day. We did experience a tablet supplier issue (which has since been resolved), which in turn delayed our shipment dates. This...
should have been conveyed to the customer. If it wasn't we do apologize. [redacted] has been refunded for the full amount of his purchase, we have sent him a check in the amount of $395.00. Thank you
Winona, You were offered half of your refund request because your ad is live within 210 Burger an Bistro. Thus we refunded you for the failed venues (Wapo Taco). We received confirmation from 210 that the tablets are live and running correctly. Thank you
[redacted],We at Regnal Media LLC apologize for the situation with [redacted]'s. The tablets were shipped to the venue. Unfortunately, the venue is denying they had received the tablets. However, we do have signature confirmation that they were received. Regardless, this isn't your problem, and you did not...
receive the service that you paid for, so we are going to issue a full refund. Please contact me at [email protected] or (844)500-4652 Ext [redacted] and I will have a check sent to you. If you have any other questions, feel free to contact me.Andrew P[redacted]Customer Relationship ManagerRegnal Media LLC
[redacted], I apologize for the experience you have had with my company. We never intended to make you feel "ripped off". But as I stated on our call, we had to process your refund through our billing department. The check has been cut and mailed. Please give time for the check to arrive. That being...
said, we have a signed contract with the owner of [redacted] that I am more then happy to share with you. We are completely transparent and legit here at Regnal Media. Again, we apologize for the delays. When the tablets arrive in July, be sure to go check them out. You did not receive an email confirmation because the tablets haven't shipped out yet, as you know. So how would we confirm shipment without shipment? We offered you a full size ad as a courtesy for the slight delay we had on shipping. I understand your frustration and I hope we can get this resolved for you. Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I received the long overdue refund yesterday so finally this issue has been resolved to my satisfaction.
Sincerely,
[redacted]
Hello,First off, we apologize for any lack of communications, or lack of meeting timeline. We have noticed a pattern within our companies costumer service department that has since been resolved. As far as the refund goes, we have issued a check in the amount of $395.00. We received some slight delays on delivery times due to a tablet supplier shipment delay. We are back on track and are working to get caught up on pending accounts. We hope to develop a much better form of customer communication, and strive to rebuild our relationships with those customers. Thanks