Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the customer for taking the time to file her concerns regarding the final charges on her account.  Please let me begin with an apology for any inconvenience she experienced.  We certainly did not want to cause her any frustrations. Upon receipt of this complaint, we...

attempted to reach out and speak with the customer without success. We’ve left our contact information on both voicemails. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at 1-866-867-7644. Thank You. Thomas Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. It is always our goal to...

provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

My wife and I are very saddened and upset that COX does NOT put their customers first! Cox in our eyes is a MONEY HUNGRY company! How dare you want to charge us $80 for JUST INTERNET! When on your website you are offering JUST INTERNET FOR $55?? WHY WONT YOU put your CUSTOMERS FIRST and oblige with only charging us the $55 a month for JUST INTERNET... Unfortunately your company is the ONLY company in our area that we can get internet from. If we could we would get CenturyLink who are offering their Customers ONLY INTERNET for the low price of $29.99. It shows how CenturyLink does NOT rip off their customers. Cox already has a bad wrap. Why wont you put your Customers first?? We are only asking for JUST INTERNET for $55.

Revdex.com Case # [redacted]   We regret to hear of any inconvenience that our customer has experienced with our company. While we recognize that the advertised rate for new subscribers is favorable, we must be transparent in stating that we cannot always provide these offers to existing services....

Please know while we are willing to discuss what other options may be available to our customer, we cannot provide the requested promotional rate.   Thank you for your time and consideration. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I was told by Cox Communications that they would wave the remaining balance on my account. I was also told I would receive this and writing. I still have not received anything in writing period and until I do I don't feel that this is resolved. I would have really liked to remain a customer with Cox because I did have great service for a long time. But then I experienced horrible service that made me leave and go to another company. I would be willing to go back to Cox if they would honor what they said. And if I was given the same rate that my mother and friend pay for the same services I had. They were paying half the amount I was paying. I am asking for something in writing showing a zero balance. Until I have that I don't feel this is resolved

[redacted] did follow up with me by phone on 9/1/2016. However she advised that she would be sending me an email directly with the further details on exactly how they plan on crediting us. I would be able to correspond with her via email and provide documents we had spoken about. I have not received this email or a call back in regard to the voicemail left, concerned about not receiving this email. On the phone 9/1/2016 we also discussed that we have been paying for service at least 150 mbps. After their temporary line was installed a computer plugged straight in to the modem was only testing at 30-35 mbps. We had also called prior to 8/10/2016 to report slow service. I am concerned that they have been charging us this whole time for service that they cannot provide. The possible 60 days to lay a permanent line, is that 60 days from 8/10/2016 when we first reported this issue? What do we do if when the permanent line is installed we are still not getting the mbps that we have been paying for? Our bill usually charges soon. Are you going to be charging us? Our online account says $0.82 is due, with a $96 credit applied on 8/17/2016. However you charged us $92.58 on 8/13/2016. Will this August amount be refunded? Will we not be charged again until our service is restored to what we have been paying for?

September 15, 2015 Revdex.com complaint #   [redacted]  -*  [redacted] We were sorry to hear that a subscriber is unhappy with his services. Due to the concerns that the customer brought to your attention, we attempted to reach the customer by telephone to discuss...

the phone and internet concerns.  While we were not able to reach him, we were able to leave a detailed message with our contact information.  Although we have not received a call back from the customer, we have also reached out to him via email in hopes of coordinating an opportunity for our Field Leadership to address and schedule a time frame so we may perform the work needed to ensure he is receiving the services that he should. As always, we appreciate the opportunity to assist a valued client!  Thank you. [redacted]/Cox Communications Executive Offices/ Arizona

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The Cox representative Ivan assured me that in the future they will sweep any gravel they caused to disperse off of customer driveways, and to rake out gravel ground cover to leave it in the state they found it after working on gravel covered yards.  He will inform his field service technicians about this.
Regards,
[redacted]

We would like to thank the customer for taking the time to voice their additional concerns regarding their account billing. While we understand our customer’s frustration, we would like to reiterate that our company has reviewed the call recording from 10/30/17 where the original service disconnection was requested by our customer. After reviewing this call in its entirety, we are able to confirm that our customer was advised of the early termination fee by our staff and at no point during this call was our customer advised that our company would be waiving this fee.  Although we understand this may be frustrating, based on our review of this situation our company does consider this matter to be closed.   Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.Upon receiving this complaint, we had notified our Cox Online Backup Department of the situation to correct the issue.We have...

attempted to directly contact the customer on July 9th and July 10th at the telephone number provided. We were unable to speak with the customer but we have left two messages advising the issue has been resolved. We have also provided our contact number for the customer to return our call if needed.As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

still have issue and today it went out again twice in one day... So I ask you what kind of service that provide that kind of business?  I have not this much trouble with internet in the past since I got this provider and this the worst provider.  This much outage in one day and weeks

Revdex.com Rebuttal #[redacted] We would like to thank the customer for bringing their additional concerns to the attention of your office.  We performed a thorough review of our customer’s account and we were able to confirm that there was no access or authentication on her account to confirm that she contacted us for disconnection of services.  Because we are required to authenticate disconnection of services with verification of the PIN on the account, any change of service or disconnection request would be automatically documented in our system.     While we understand our customer’s position, we do not have support to issue a credit for the balance on her account in the amount of $70.22.  As stated in our original response, there is not any documentation that our customer contacted us to disconnect her services before obtaining service with another provider. We would like to thank the Revdex.com for their time and consideration in closing this complaint. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to...

address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
John D[redacted]

did not honor original terms. Offered no discount to satisfy the poor service.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer.  Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.  We have contacted the customer directly to address...

their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file her concerns regarding their rebate. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receipt of this complaint we escalated the issue with our...

customer’s rebate to our Marketing Department who advised us they have expedited our customer’s rebate processing to ensure it is mailed as soon as possible. We were able to speak with our customer directly on 7/15/16 to advise her of this and to assure her she can expect to receive this rebate in 10 business days. We will also continue to remain in contact with our customer until we are assured she has received her rebate. We are confident the issue at hand has now been addressed. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Escalations Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Sindy A[redacted]

Revdex.com:
First, I wish to state that I was contacted directly by a member of Cox Communications. That was something I was not expecting. The gentleman I spoke with - at length, was courteous and knowledgeable. Secondly, I have reviewed the response made by the business in reference to complaint ID [redacted], and find this resolution satisfactory.  I consider this complaint resolved.
Regards,
Larry S[redacted]

Revdex.com Case # [redacted]   We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration.   We have contacted the customer directly to address their concerns and provide a successful resolution. It is...

always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.   We appreciate the opportunity that the Revdex.com has given to us to assist our customer.    Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region