Talty Chevrolet Buick Cadillac, Inc.

Revdex.com #[redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our...

goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service.  We sincerely regret any inconvenience that our customer has experienced with our company and their Internet service. We have attempted to contact our customer directly at the e-mail address...

and telephone number provided. Once we are able to verify the account, we can address the concerns and provide a successful resolution. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their Cox Digital Telephone services.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations. Upon receipt of...

this complaint, we are able to confirm that the letter our customer mentioned they mailed was received by our Customer Care Center who processed their requested service disconnection as of 9/29/16. As a courtesy, we have adjusted the account to backdate the disconnection to 9/21/16 as our customer has requested which has brought the final balance to $12.13. Additionally, a prepaid return shipping package has been mailed to our customer’s home for the return of their Cox owned modem.   We are truly sorry to see our customer has opted to choose another provider and hope that they will consider Cox Communications for their services in the future.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding a recent payment to their account.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause them any frustrations. Upon receipt of this complaint...

we did conduct a research of the account to gain a better understanding of our customer’s concerns. Review of the account found that while our Account Services Department were researching our options to refund the duplicate payment, that our customer opted to dispute the payment with their bank which resulted in the funds being returned to the bank directly. With this in mind, we are able to confirm that our customer has been refunded the amount of the second payment that was being disputed. Due to the frustration our customer experienced, we have also applied a one-time adjustment of $50.00 to the account. We are confident the issue at hand has now been addressed. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding their request to change their monthly due date. Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations. Upon receipt...

of this complaint, we were able to speak with our customer directly on 10/4/16 to address their concerns. During this conversation we were able to adjust our customer’s monthly bill date to accommodate their request. We are confident the issue at hand has been resolved.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]
Executive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]