Talty Chevrolet Buick Cadillac, Inc.

Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service.  We regret to hear of any inconvenience that our customer has experienced with their services.  We have contacted the customer directly on 2/5/16 to address their concerns. Currently we have a...

service appointment scheduled for 2/6/16 but we will follow up with the customer again next week. We are confident we will be able to provide a successful resolution. As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer.  Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding their account billing.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...

with their account billing, we did attempt to reach them at the telephone number they provided to us ([redacted]) to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. Although we were unsuccessful in reaching our customer, we would like to assure them that as a courtesy we have waived the disputed charge for the recent repair visit mentioned in their original complaint. This adjustment will be reflected on their next monthly billing statement. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding a recent payment to their account.  Please let me begin with an apology for any inconvenience they experienced.  We certainly do not want to cause them any frustrations. Upon receipt of this complaint...

we did conduct a research of the account to gain a better understanding of our customer’s concerns. Review of the account found that while our Account Services Department were researching our options to refund the duplicate payment, that our customer opted to dispute the payment with their bank which resulted in the funds being returned to the bank directly. With this in mind, we are able to confirm that our customer has been refunded the amount of the second payment that was being disputed. Due to the frustration our customer experienced, we have also applied a one-time adjustment of $50.00 to the account. We are confident the issue at hand has now been addressed. It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced.  If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications

We appreciate our customer taking the time to voice their concerns regarding the billing for their former Cox account. As a customer oriented business we always welcome the opportunity to assist our customers with their concerns.   Upon receipt of this account, our Executive Escalations...

Department conducted a review of our customer’s account to gain a better understanding of their concerns. Following this research, our Executive Escalations Department was able to locate the call recording our customer had on 8/2/17 to schedule their service transfer. During this conversation, we confirmed that our customer was mistakenly quoted a 12 month price of $51.17 due to our employee not realizing an existing promotional discount was set to expire on 9/6/17. Since we were able to confirm the misquoted amount, a manual adjustment of $510.96 ($42.58 per month x 12 months) has been applied to honor the difference in pricing.   Our Executive Escalations Department also attempted to reach our customer by phone and e-mail on 9/26/17 and 9/29/17 to advise of this resolution but were unsuccessful on all attempts. We are confident the issue at hand has now been resolved.   It is always our goal to provide our customers with exemplary customer service.  As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company.  Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications

Revdex.com #[redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our...

goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]