Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have reached out to our customer to
address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration Sharon H..Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # *** We have attempted to contact our customer directly at the e-mail address and telephone number provided on 4/20/and 4/22/Once we are able to speak with the customer, we can address their concerns and provide a resolution Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns; however, they do not agree with Cox Communication’s processes for changing the billing due dateWe have advised the customer that because there are active promotions on their account, we are unable to change the cycle date. The customer’s primary concern is that Cox Communications considers the payment late each month if the payment is received after the 5thWe explained that as long as the payments were received each month prior to the next statement printing on the 12th, they would not be considered lateThe customer was also advised when their current promotion ends November 10, 2018, they can request to change the due date. It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve to the customer's satisfactionWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

1. I have attempted to call numerous times and left messages; however, they have attempted to contact me. 2. I keep receiving threatening collection notices (see attached). This is the second one. They have not cleared my account and it is still showing way past due.3. No one has contacted me regarding the damage claim.Therefore, my original complaint is still unresolved.Cox needs to send me a letter clearing my account because they are going to ruin my excellent credit rating.Thanks

We would like to thank the Revdex.com for bringing this client concern to our attention. A thorough account review has been completed and we have been in direct contact with the customer We determined that while the customer did contact us on several occasions regarding the service issues;
she did not allow a technician to her home to address the concerns. We have advised the client that we do not have support for further credit to her account. She no longer has active service with our company We are sorry that we weren’t able to provide the client with the answer that she hoped for regarding credit. Again, we thank the Revdex.com for the opportunity to address this issue Thomas Cox Communications

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meThe business was professional and responded to my Revdex.com request quicklyMy issue is resolved and my response is positive.
Regards,
*** ***

Revdex.com Case # We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We spoke directly with the customer on 6/15/to address their concerns and provide a successful resolutionIt
is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file his concerns regarding the service issues with the internet. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrationsUpon receipt of this complaint,
we reached out twice without success to speak with the customerOur contact information has been left on his voicemail and sent via email to himWe look forward to addressing his concerns at his convenienceIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank YouThomas Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to voice their additional concerns regarding their Cox servicesAlthough we understand our customer’s frustration, we must express that our company has completed appropriate research to investigate their claims regarding a complete outage of service for over one yearHowever, our research did not yield support that indicated frequent contact to our Care Center, signal or equipment issues reflected in our databases, or repair visits as our records indicate no service technicians having visited the home for a service repair appointment since the services were installed in March of While we respect that our customer may be frustrated, we must again reiterate that we have made a genuine effort to validate their concerns and at this juncture do not have the appropriate support within the account history, signal and equipment history, or service repair appointment history to justify the request for creditAdditionally, since the services have already been terminated we are unable to troubleshoot or send a technician to investigate these concerns furtherAt this time we do consider this matter to be closed Lastly, we do see the final billing statement was significantly higher due to unreturned equipment charges totaling $However, we do see the equipment has since been returned and as a result the unreturned equipment charges have been removed as of 2/10/ Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file their concerns regarding their account rebate Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns
with their account billing, our customer had submitted a duplicate complaint through the Revdex.com to our Atlanta offices which we received on 6/25/(Revdex.com Case # ***)Upon receipt of this complaint, we did attempt to reach them at the telephone number they provided to us (###-###-####) on 6/25/and 6/26/to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billing. Although we were unable to speak to our customer directly, we were able to confirm that the rebate in question has been mailed to our customer as of 6/3/and has an expected delivery date of 7/3/Additionally, we see our customer has been substantially compensated by our Customer Care Center with an account adjustment that was applied on 6/3/15. It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. ***Executive ResolutionsCox Communications

I got a call back but did not agree with our conversation all of a sudden I have promotions when I was told by this same person ootherwise I know what I heard and what I was told I'm supposed to be on a two year lock with everything I have Plus NFL red zone all a sudden I don't and the person who called me acts like she owns Cox anyways thank you to the Revdex.com Cox has really disappointed me since day one if I could get other services other than Cox I would be gone thanks again

Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and provide a successful resolutionIt is
always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced We appreciate the opportunity that the Revdex.com has given to us to assist our customer. *** WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file his concerns regarding the billing issues. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrationsI called the customer twiceOn 02/09/18, we
spoke briefly because it was not a good time. I made a second attempt 02/15/18. There was no answer and I left a message for the customer to call me back. I have not been able to talk to the customer to resolve his billing concerns It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 702-383-Thank YouTracie Executive Resolutions Cox Communications

January 4, Revdex.com complaint # *** *** *** We were sorry to hear of the difficulty and confusion that the customer experienced regarding his services. Due to the concerns that the client brought to your attention, we reached out to the customer directly
Thanks to a joint effort between us and our field services we have performed the necessary repairs to the customer’s property. At this moment the customer is aware of the repairs made. The client has our contact information should he wish to contact us directly As always, we thank the Revdex.com for the opportunity to assist our customer *** *** *** *** ***

Revdex.com Case # *** It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company We have applied the appropriate adjustments to remove charges from the initial installation to
May 7, when the issues were resolvedThe customer will be available to view these adjustments for the services and service fee on their billing statement Thank you for your time and consideration
*** ** Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I have called Cox back as I only received an email recently. To add further complications. The first week I received a bill for over $I was on the phone every night the first week I had the service. I still do not have Starz. The remote does not work. The picture flickers in and out and the sound does too. I have to check my bill again but their service has truly been horrific and I do not consider this complaint over until they fix everything. Interestingly when they say it is fixed it is not. Thank you

We would like to thank the customer for taking the time to voice their additional concerns regarding their account billing and experience with our companyAlthough we recognize our customer’s frustration and appreciate their honest feedback, we must reiterate that we have spoken at length with our customer on multiple occasions in an attempt to resolve their concerns in an amicable mannerWhile we realize our customer may disagree with our findings and efforts to resolve this manner, we do feel that we have gone above and beyond our credit and billing procedures in an effort to facilitate a resolution for MrLewisAs mentioned in our initial response, further contact with other personnel or officers of Cox Communications will not change the outcome of our findingsCox Communications does consider this matter to be closedWe truly hope to continue a positive business relationship with our customer moving forwardOnce again, we would like to apologize for the frustration that the customer has experiencedThank youExecutive Escalations Cox Communications

Thank you, I will wait to hear from the dispute department

its not sufficient

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***