Complaint: [redacted]
I am rejecting this response because: no email was received. I have searched spam and other folders repeatedly therefore I do not accept their explanation. I do not want the product at this point and I have verified with the credit card company that no charges will be processed/accepted from this company, therefore, I consider this matter closed. If they had sent an email, why then did they not respond to my subsequent emails and phone calls regarding this matter (rhetorical question)?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response is satisfactory to me if it means that my order has been cancelled and there will be no charge to my credit card.
Regards,
[redacted]
This customer was send an email on 2/12/15 letting this customer know that we were out of stock at that time and requested if thy wanted us to put them on back order and let them know if and when we get more of that product back in to stock. We have not every charged this customer and we never heard...
back from this customer. I am sorry we were not able to help this customer , but we did notify this customer and we never charged this customers credit card and so we never took any money from this customer. I do not think we are in any wrong. Please let us know if you need anything else from us. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business needs to let customer know they are out of the office, specially when they offer overnight shipping options.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: no email was received. I have searched spam and other folders repeatedly therefore I do not accept their explanation. I do not want the product at this point and I have verified with the credit card company that no charges will be processed/accepted from this company, therefore, I consider this matter closed. If they had sent an email, why then did they not respond to my subsequent emails and phone calls regarding this matter (rhetorical question)?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response is satisfactory to me if it means that my order has been cancelled and there will be no charge to my credit card.
Regards,
[redacted]
This customer was send an email on 2/12/15 letting this customer know that we were out of stock at that time and requested if thy wanted us to put them on back order and let them know if and when we get more of that product back in to stock. We have not every charged this customer and we never heard...
back from this customer. I am sorry we were not able to help this customer , but we did notify this customer and we never charged this customers credit card and so we never took any money from this customer. I do not think we are in any wrong. Please let us know if you need anything else from us. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business needs to let customer know they are out of the office, specially when they offer overnight shipping options.
Regards,
[redacted]