Tap To Eat

Hi ***I am sorry about your experience with your sales Rep We are constantly monitoring and improving our selling tactics When you electronically signed your service paperwork your license was active to use the software The following is a link to your mobile ordering [redacted] We are unable to refund your setup because we already did all the work I would like to invite you to use your app and web ordering and we would be happy to credit you for any months that you were not using the platform Please call me directly at [redacted] and I would be happy to work with you and resolve your issue I will try to reach out to you today and resolve this issue[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] No webstie was ever delivered Tap to Eat could not even come up with a domain name much less a real working website [redacted] developed a menu full of errors and misspellings He could not even spell the name of the business right All references to the business name in both the menu and the rough draft of the face book page was not correct He kept calling it [redacted] whethe correct name is [redacted] *** Furthermore, the menu was developed for the purpose of using Tap to Eat's on-line mobile ordering system I made it very clear to Tap to Eat at the very beginning that I was not going to use their on-line mobile ordering service I repeatedly addressed this concern with several staff members at Tap to Eat What we agreed on was a website and a [redacted] page and we were going to see how many hits these mediums got first before I bought into their on-line mobile ordering systemI got a very, very rough [redacted] page using my personal name, which was spelled wrong also I finished the [redacted] page and created the link to [redacted] *** I did all the work not Tap to EatI do not accept Tap to Eat's offer of credit for months of service I asked that Tap to Eat reimburse me the $they charged me for the website design and business [redacted] page Originally we agreed on a fee of $but they debited my account instead $ They also agreed to reimburse me the $overcharge, which I never received I also asked that Tap to Eat reimburse me for each month they charged me $for the mobile on-line ordering service, which was never implemented That sum is $ Tap to Eat owes me a sum of $and it is the only way I am going to accept a resolution to this complaint.I appreciate the Revdex.com's time and effort in this matter If you have any further questions or concerns, please don't hesitate to contact me.Sincerely, [redacted] ***

Control Your Own Mobile Ordering E Garry #117, Santa Ana CA Phone www.taptoeat.com:5/13/ Attn: [redacted] ***RE: Compliant # [redacted] RESPONSE:On 10/29/ [redacted] signed up for our platform and on 11/14/we delivered the website, menu and new [redacted] page for [redacted] According to the contract that [redacted] they purchased our basic website package which is what was delivered to themEven though they wanted multiple changes to the website (Which we normally charge for) we made all the changes and tried to work with this customerWe would still like to make this customer happy and would be happy to credit their account for months of service.Regards,Tap To Eat Managment

5/13/2015Attn: [redacted] ***RE: Compliant # [redacted] RESPONSE:We challenge the statement by [redacted] that we claimed that our services are 100% refundable and therefore stand that the client should not receive a refund based upon the fact that we performed to the terms of our agreement.The contract that [redacted] signed with Tap To Eat specifically states: “If you purchase one of our products, after your payment has cleared your license to use the software will be activated and your credentials will be issuedOnce the license is activated, no refunds will be givenWe have thispolicy since it would be impossible for you to return your registered version of our software” Regards,Tap To Eat Managment

[redacted] We have thousands of websites We just need to work with you to pick the domain This is your choice We need your input to make changes to the menu This is standard with all of our customers I am glad the the [redacted] page is working Unfortunately we have already built everything so we can not refund the money for the work that has been done We would like to invite you to use the platform since you have already paid for it Please call us at [redacted] You mobile app is done and ready to go live We just need your approval.Tap To Eat Management

5/13/2015Attn:*** *** ***RE: Compliant #***
RESPONSE:*** *** *** *** *** signed up for our services on 3/28/to obtain website ordering on his company website as well as a mobile appWe explained to *** *** on multiple occasions that in order for***
mobile appto go live they would first need to go live with ordering on their website per the terms of our agreementHowever, the client was not able to put the ordering on their site due to technical reasonsWe offered to complete the task at no additional charge,however the client was not able to provide us with technical access to his site
We deny the statement of “We have been scammed out of our money and want a refund” due to the fact that Tap To Eat has performed to the terms of our agreementHowever, even though we believe we have performed to the terms of our agreement,we are willing to work with *** *** and credit his account for free monthly service equal to the amount that they were charged.Regards,Tap To Eat Managment

5/13/2015 Attn: *** *** *** RE: Compliant # *** RESPONSE:We have communicated with Mr*** *** of Brushfire BBQ on many occasions as he states in his original complaintIn some of those communications we explained to
Mr*** that per the terms of our agreement we are building him a mobile app and that for the app to be up and running within days was not our actual claim. We did refund Mr*** in full based on his statement that he would continue with our service as a client if we did so. Tap To Eat has since completed Brushfire BBQ’s app and it is ready to be submitted on the Apple App storeEven though we refunded Mr*** in full, we still completed his software application at no charge. We regret this complaint as our services have been rendered in full even without any revenue from the client. Regards, Tap To Eat Managment

Unfortunately I am NOT in receipt of any software or other support from TAP TO EATMy sales rep (*** ***) re-assured me that my package was 100% refundable if I did not find satisfaction AT ANY TIMEWhen I called him, he no longer worked for the CompanyHe gave me the Customer Service number, of which I had numerous conversations asking for a refund of the Set up ($299) and the monthly fees they subsequently took from my bank~ $/mo on 3/& 4/& 9/
I was told the monthly service did not start until the account went LIVE butthe account was never activated- we never used the services, we never bought the hardware to install at the restaurant, we never hooked up on (even to this date) we were gathering info on HOW to set up the services when we asked to be removed from the processMy sales rep also told me there was no contract and no monthly service feeEverything about this process was presented in a way that seems Bait & SwitchPerhaps someone at Tap to Eat can explain how I am charged for services I never received

I am one of those companies that was taken for a ride
I am sick to my stomach that tap to eat is so wrong to all these people, and the Revdex.com let this go onI have been promised for the last four months that there working on my web page this has not happenI been promised by one of the owners that he would get back to me that was one of empty promises to fix my web pageThe amount is $and some thing, I get money pulled out of my account for the last monthsNo more I put a stop to thatI AM SICK HELP!

As an owner of a online marketing company, I am very selective on who I refer my clients to because if my client has a bad experience with them, it will somehow reflect back on me I found Tap To Eat online when researching mobile deployment and online POS' for a few of my restaurant customers
We do not handle orders specifically for Restaurant owners but wanted to find a reputable company that I can easily transfer the business to and trust that it wouldn't boomerang back to meAfter speaking with the sales manager about my unique position, I originally send them customers to make sure they will produce what has been promisedOver the last year I have referred dozens of clients and not one has complained back to me and seem very happy with their services
What I like the best about Tap To Eat, is that you do not need to be a web expert to utilize their product

5/13/2015Attn: [redacted]RE: Compliant #[redacted]RESPONSE:Mr. V[redacted] specifically states that “Calling to show me what has been done on thetap to eat page, and that is simply, not good enough.” What Mr V[redacted] has failed torecognize in his complaint is that our software is...

a platform that our clients controlthemselves. At any time Mr. V[redacted] could control his outcome and success of thesystem.The client has requested a refund even though the product and services we offerhave been delivered to the client.We request that the client contact us and allow us to walk him through every step heneeds to complete in order to successfully run his software.Additionally, once the client requested to cancel his service we discontinued billingand we waived his cancellation fees associated with cancellation.Regards,Tap To Eat Managment

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We were never contacted to proceed with our online ordering.  We were never told that we needed online ordering on our website.  We were charged $400 to have our "site" built and after the money was taken from our bank account there was no follow up from Tap To Eat.  Multiple attempts to contact ANYONE from the company, via email and phone, were ignored.  Money was not supposed to be debited from our account until AFTER site went live, but no one contacted us to tell us that we were live and they continued to debit $99 every month from our bank account.  Apparently all of the people who we initially dealt with are no longer at the company and we do not have a specific person with whom we could speak to this about.
We have only been credited back $198, but would like our initial payment of $398 to be returned. 
Regards,[redacted]

Beware of this company. They are running a scam business and belong in jail. They are now using the name Grub Labs to avoid detection in order to continue stealing customer’s money. Everyone needs to call the Orange County District Attorney, the CA Attorney General and the FTC or they will continue to scam hard working customers. Don’t just sit back when you can do something to help the situation.

5/13/2015Attn: [redacted]RE: Compliant # [redacted]RESPONSE:The client has received their mobile app per our agreement. A mobile app that wecreated was approved and live on the Apple App store. See information below. Atone point we have even had to resubmit the app as it...

was removed from store for noactivity from [redacted]App Name: [redacted]App Version Number: 0.2.18App Type: iOS AppApp SKU: com.taptoeat.ordering.mobile.ragazzisPizzaApp Apple ID:978857204We would humbly like the opportunity to go over [redacted] account with him andwould be willing to offer services credits for any delay in service per the terms of ouragreement.
We would also like to show him the amazing Mobile App he has andhow he can use it to increase the success of [redacted]
We do contest this review based upon the fact that the client has a mobile app thatwe created and were performed to the terms of our agreement.Regards,Tap To Eat Managment

5/13/2015Attn: [redacted]RE: Compliant # [redacted]RESPONSE:We challenge the statement by [redacted] that we claimed that our services are 100% refundable and therefore stand that the client should not receive a refund based upon the fact that we performed to the terms...

of our agreement.The contract that [redacted] signed with Tap To Eat specifically states:
“If you purchase one of our products, after your payment has cleared your license to use the software will be activated and your credentials will be issued. Once the license is activated, no refunds will be given. We have thispolicy since it would be impossible for you to return your registered version of our software”
Regards,Tap To Eat Managment

Control Your Own Mobile Ordering 1740 E Garry #117, Santa Ana CA 92705 Phone 888.352.0244 www.taptoeat.com:5/13/2015
Attn: [redacted]RE: Compliant # [redacted]
RESPONSE:On 10/29/14 [redacted] signed up for our platform and on 11/14/14 we delivered the...

website, menu and new [redacted] page for [redacted]. According to the contract that [redacted] they purchased our basic website package which is what was delivered to them. Even though they wanted multiple changes to the website (Which we normally charge for) we made all the changes and tried to work with this customer. We would still like to make this customer happy and would be happy to credit their account for 6 months of service.Regards,Tap To Eat Managment

We would like to resolve the issue with the client.    When the client first signed up we were a young and growing company and unfortunately our customer service team was not able to handle the large customer influx.  We have since grown significantly and have put a lot of resources and capital into a world class customer service team.We would like to opportunity to show the client our platform and if the client is happy we would like to offer free service for 12 months.In response to the clients issues we offer the following.1)  The app was ready all the time but the menu needed to be completed with the customers input.2)  The app is connected to the menu in our admin panel.  The menu just needs to be completed with the modifiers3)  We released the iPhone version of the app and wanted the clients approval before we release the Android version4)  With the growth of our company and customer service team we want every customer to be satisfied.   5)  Please call us and ask for Richard (General Manager of Customer Service)  we would like to resolve this.  [redacted]Regards

Please call us today[redacted]   Your App is Live  [redacted] We would like to get you taking orders.  We have just invested capital in a new customer service experience and we would like to make you happy.

Hi [redacted]I am sorry about your experience with your sales Rep.  We are constantly monitoring and improving our selling tactics.  When you electronically signed your service paperwork your license was active to use the software.   The following is a link to your mobile ordering [redacted]
 We are unable to refund your setup because we already did all the work.  I would like to invite you to use your app and web ordering and we would be happy to credit you for any months that you were not using the platform.   Please call me directly at [redacted] and I would be happy to work with you and resolve your issue.  I will try to reach out to you today and resolve this issue.[redacted]

[redacted]1.   We have thousands of websites.   We just need to work with you to pick the domain.  This is your choice2.   We need your input to make changes to the menu.   This is standard with all of our customers3.    I am glad the the [redacted] page is working.4.   Unfortunately we have already built everything so we can not refund the money for the work that has been done.  We would like to invite you to use the platform since you have already paid for it.  Please call us at [redacted]5.  You mobile app is done and ready to go live.  We just need your approval.Tap To Eat Management