Revdex.com S Jefferson St Suite # Spokane, WA Re: Revdex.com Assigned ID [redacted] Dear Thank you for providing us with the opportunity to address this customer’s concernsOn April 22, [redacted] was funded $by same day wire transferHer first payment on 5/6/came back as Insufficient Funds as well as her second payment on 5/20/ There have not been any payments by [redacted] H [redacted] towards this accountHowever, [redacted] H [redacted] is welcome to call in to to our Resolutions Department to discuss a payment arrangement for her outstanding balance A copy of her loan agreement and payment history has been forwarded to [redacted] H [redacted] for her review Thank you for the opportunity to address the concerns of this customer Compliance Officer
Revdex.com [redacted] Re: Revdex.com Assigned ID [redacted] Dear [redacted] ***, Thank you for providing us with the opportunity to address this customer’s concernsOn 2/25/2016, [redacted] contacted our Customer Service department by email requesting a copy of her loan documents, pay off information and the original loan amountA response from Customer Service was sent to her by email stating: [redacted] Date: Thu, Feb 25, 8:am To: [redacted] Dear [redacted] , Your payoff amount will be for $if you do it on 03/The original loan amount was for $and attached you will find the loan documents Thank you, [redacted] Customer Service Department Tel: [redacted] Fax: [redacted] “ As a courtesy we have closed her account and she is no longer obligated to pay her balance Thank you again for providing us an opportunity to address the concerns of our customer Compliance
Revdex.com [redacted] Re: Revdex.com Assigned ID [redacted] Dear [redacted] , Thank you for providing us with the opportunity to address this customer’s concernsWe do understand that our consumers would like to have access online to review payments madeOn the first page of the loan agreement the payment schedule is providedIf there are any concerns or if the consumer would like to pay down on their principal balance or pay off the balance they can always call in to speak with someone from our customer service department An email explaining this along with a copy of payments made and her loan documents have been attached [redacted] is welcomed to call in and speak with the Collections Supervisor if she has any questions or concerns Thank you again for providing us an opportunity to address the concerns of our customer Compliance
Revdex.com [redacted] Re: Revdex.com Assigned ID [redacted] Dear [redacted] , Thanks for the Revdex.com letter dated February 22, with regard to a complaint received from one of our customers; we are committed to providing customers with the highest level of service As per [redacted] t’s conversation with our Resolution Representative, she may call in to set up payment dates for the arrangement discussed Thank you again for bringing this matter to our attention and allowing us the opportunity to resolve this with the customer Sincerely, Compliance Officer
Revdex.com [redacted] Re: Revdex.com Assigned ID [redacted] Dear [redacted] , Thank you for providing us with the opportunity to address this customer’s concernsOn January 5, we received an email stating that her checking information has been stolen and that she started a new job and would contact us when she can to update her new pay dates and get back on track On January 13, an attempt was made to contact [redacted] t for an update on repayment information because there had not been a follow up call as she stated in her emailThis contact was by cell phone and emailThere was no response to these attempts On February 10, her account was moved to our resolutions department and the first contact by a resolutions representative was February 11, 2016, where a voicemail was left on her cellular number and an email sent to her email address on fileShe did respond the messages left on that day and set up a payment arrangement with our representative for the balance in full starting in March On February 17, we received an email stating, “I have asked you to never contact my previous employer and I have been told that you are repeatedly calling them on a daily basisLike I said I do not work there any longer and my only contact is my phone number ----“ Our resolutions representative reached out by emailing, “Mrs [redacted] t, Thank you for your recent email regarding your loan with Target Finance, LLCUnfortunately the information you have been provided is faulty No one from Target Finance has contacted your prior employer since your advised us of your job change All contact has been initiated at your contact number of (605) ----- Please contact me at the number below to arrange dates and amounts of repayment of your loan as we last discussed on February 11, 2016.” We then received another email from [redacted] t stating,” Will you accept for payoff of this loan? I am waiting to hear back from you” Our representative responded, “Mrs [redacted] t, As of today's date, the total balance owed on your loan is $ Target Finance will accept the principal balance of $551.42, if paid in full, no later than February 26, If you would like to make payments on the balance of $808.07, please let me know what amount of funds you can make without fail, to include specific dates and amounts We would rather work with you on the balance rather than send the account to a third party collection agency” On February 18, 2016, [redacted] t sent another email stating, “Ok so my bank Wells Fargo contacted me regarding withdrawals from my account from your company and they told me your company is not a licensed lender in South Dakota I was also told you have no authorization to lend money in this State.” Our representative sent a response,” Mrs [redacted] t, Target Finance, LLCIs a wholly owned and operated entity of the Fort Belknap Indian Community that is located on the Fort Belknap Reservation of MontanaWe are a federally recognized tribal entity and therefore, the activities of Target Finance, LLCare not subject to licensing by any state and are immune from any state investigation or enforcement actions I can be reached at the number below, Monday-Friday, a.m- p.m., MST” We have made attempts to accommodate [redacted] t’s employment situation and have made attempts to resolve the balance with her as wellIn an email dated February 14, she stated that she will have her first paycheck on March 4, 2016, she may call in to speak with our resolutions representative after that date to create an arrangement that will not be very intrusive to her financial situation Thank you again for another opportunity to address the concerns of our customers
Revdex.com [redacted] Re: Revdex.com Assigned ID Dear [redacted] , Thank you for providing us with the opportunity to address this customer’s concernsWe were able to contact [redacted] and come to a resolution to her issue and close the accountThe account is now paid off and an apology has been issued due to the inconvenience this situation has caused We would like to thank you again for an opportunity address this issue and come to a favorable resolution Compliance Officer
Revdex.com S Jefferson St Suite # Spokane, WA Re: Revdex.com Assigned ID [redacted] Dear [redacted] Thank you for providing us with the opportunity to address this customer’s concernsOn March 22, [redacted] spoke with one of our representatives to verify the information on her loan application (General profile information, Employment, Banking and References)Located on the first page of the loan application is a full disclosure of the loan rates for the dollar amount requested and the payment scheduleThe payment schedule is also repeated again on page eight of the loan applicationUpon the completion of the verification process to correct any erroneous items, she was given the terms and conditions of repayment of her loanThese items are available for review during the signing of the loan contract If there are any questions regarding the repayment terms of the loan contract customers are always welcome to contact Customer Service Thank you for the opportunity to address the concerns of this customer Compliance Officer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
7/1/2015Revdex.com [redacted] ***Re: Revdex.com Assigned ID [redacted] Dear Mr***:Thanks for the Revdex.com letter dated June 30, with regard to a complaint received from one ofour customers; we are committed to providing customers with the highest level of service.We have made several attempts to reach [redacted] by phone and email to addressand come to a resolution in regards to the issues in the complaint, all efforts have received no response [redacted] at the time of the complaint has been making timely payments in accordancewith the terms and conditions agreed upon in the signed contractAll terms, fees and conditions areclearly stated in the application and acknowledged by her execution thereofAs a courtesy, we will stop all recurring payments and except $to close the account [redacted] may call in or remit by cashier's check or money order to our address below:Target Finance, LLC[redacted] ***Thank you again for bringing this matter to our attention and allowing us the opportunity to resolve thisissue with the customer.Sincerely,Compliance Offer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.The company did not acknowledge that they are falsely representing themselves as a company in Montana when the transactions are international and result in fees to my accountI also am unable to login to my account as their site seems to have a glitch where it just redirects back to login screenThey also did not agree not to contact me or my employerThe only thing that is acceptable from their response is that they will not ach debit my account Regards, [redacted]
Revdex.com [redacted] Re: Revdex.com Assigned ID [redacted] Dear [redacted] , Thanks for the Revdex.com letter dated February 23, with regard to a complaint received from one of our customers; we are committed to providing customers with the highest level of service Customers can always contact our specialists with questions about the terms of their loan agreement as well as the options available to the customer with regards to repaymentAs a repeat customer [redacted] is aware that she may reach out to customer service with any questions and concerns After obtaining a second loan, this customer made four installments towards repayment of her loan based on the loan agreement terms and conditions [redacted] is welcome to contact our Resolutions department for settlement options Thank you again for bringing this matter to our attention and allowing us the opportunity to resolve this with the customer Sincerely, Compliance Officer
Revdex.com S Jefferson St Suite # Spokane, WA Re: Revdex.com Assigned ID [redacted] Dear [redacted] ***, Thank you for providing us with the opportunity to address this customer’s concernsWe have always complied with [redacted] ’s requests in regards to his paymentsWe do apologize for any ill feelings he believes he may have incurred when interacting with staffIt is never our intent to leave our customers with a negative experience Thank you for the opportunity to address the concerns of this customer Compliance Officer
Revdex.com S Jefferson St Suite # Spokane, WA Re: Revdex.com Assigned ID [redacted] Dear [redacted] ***, Thank you for providing us with the opportunity to address this customer’s concerns On 11/21/was funded by wire transfer to her bank account on file On 12/5/the first payment was returned to us revokedThere were no other payments received On 2/20/this account was referred to an outside collections agency for non-payment An email was sent to [redacted] with the loan contract, payments made and overview of her account highlighting the outstanding balance If there are any questions regarding this debt, please contact the Payment Processing team at Target Cash Now Thank you for the opportunity to address the concerns of this customer Compliance Officer
June 22, 2015Revdex.com*** ** *** *** ***
*** **
***Re: Revdex.com Assigned ID *** Dear Mr***:Thank you for providing us with the
opportunity to address this customer’s concernsAs a repeat customer, Mr***
*** is aware of the repayment terms and conditions surrounding his consumer
loan as outlined in his signed consumer loan agreement and on our website
Furthermore, we have a trained staff of customer care specialists ready to
answer any customer questions that Mr*** may haveWe also work with our
customers to amend their payment schedule if they are dissatisfied with their
current repayment planAt this time, although this customer has only made a
partial repayment of his loan based on the loan terms, we have waived his
remaining balance and closed his account.Compliance Officer
Revdex.com
*** * *** **
*** * ***
*** ** ***
",sans-serifTimes New Roman"background:white">
Re: Revdex.com Assigned ID ***
Dear *** ***,
Thank you for providing us with the opportunity
to address this customer’s concernsOn 2/10/2016, *** *** called in to
pay off her balanceA debit was set up for the full amount and was declined by
her bank by no fault of hersAdditional attempts were made as well and were
declined for the same reason
On 3/8/2016, I contacted *** *** to make
an arrangement to close out her balanceWe were able to come to an arrangement
less the funds that were billed on 2/26/A letter stating our arrangement
has been emailed confirming our arrangement
Thank you again for providing us an opportunity
to address the concerns of our customer
Compliance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.I would request that consumers are able to see what payments have been made when logging onto their website. I have not been able to see clearly what my payments have been and what payments are left. I have not been able to see how much has gone to principal and how much is interest charge I think I have paid over 1000$ so far for 800$ loan I will also try calling the company since they don't respond to emails which are sent from their link on their website. Also I have not received any response from emails originating from my email. The company response didn't address any of these concerns.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com
S Jefferson St
Suite #
Spokane, WA
Re: Revdex.com Assigned ID ***
Dear *** ***,
Thank you for providing us with the opportunity to address this customer’s concernsOn 5/20/2016, *** *** should’ve been fundedDue to system issues
that day her funds were not receivedWe have issued a refund for the funds debited from her account
Thank you for the opportunity to address the concerns of this customer
Compliance Officer
Revdex.com S Jefferson St Suite # Spokane, WA Re: Revdex.com Assigned ID [redacted] Dear Thank you for providing us with the opportunity to address this customer’s concernsOn April 22, [redacted] was funded $by same day wire transferHer first payment on 5/6/came back as Insufficient Funds as well as her second payment on 5/20/ There have not been any payments by [redacted] H [redacted] towards this accountHowever, [redacted] H [redacted] is welcome to call in to to our Resolutions Department to discuss a payment arrangement for her outstanding balance A copy of her loan agreement and payment history has been forwarded to [redacted] H [redacted] for her review Thank you for the opportunity to address the concerns of this customer Compliance Officer
Revdex.com [redacted] Re: Revdex.com Assigned ID [redacted] Dear [redacted] ***, Thank you for providing us with the opportunity to address this customer’s concernsOn 2/25/2016, [redacted] contacted our Customer Service department by email requesting a copy of her loan documents, pay off information and the original loan amountA response from Customer Service was sent to her by email stating: [redacted] Date: Thu, Feb 25, 8:am To: [redacted] Dear [redacted] , Your payoff amount will be for $if you do it on 03/The original loan amount was for $and attached you will find the loan documents Thank you, [redacted] Customer Service Department Tel: [redacted] Fax: [redacted] “ As a courtesy we have closed her account and she is no longer obligated to pay her balance Thank you again for providing us an opportunity to address the concerns of our customer Compliance
Revdex.com [redacted] Re: Revdex.com Assigned ID [redacted] Dear [redacted] , Thank you for providing us with the opportunity to address this customer’s concernsWe do understand that our consumers would like to have access online to review payments madeOn the first page of the loan agreement the payment schedule is providedIf there are any concerns or if the consumer would like to pay down on their principal balance or pay off the balance they can always call in to speak with someone from our customer service department An email explaining this along with a copy of payments made and her loan documents have been attached [redacted] is welcomed to call in and speak with the Collections Supervisor if she has any questions or concerns Thank you again for providing us an opportunity to address the concerns of our customer Compliance
Revdex.com [redacted] Re: Revdex.com Assigned ID [redacted] Dear [redacted] , Thanks for the Revdex.com letter dated February 22, with regard to a complaint received from one of our customers; we are committed to providing customers with the highest level of service As per [redacted] t’s conversation with our Resolution Representative, she may call in to set up payment dates for the arrangement discussed Thank you again for bringing this matter to our attention and allowing us the opportunity to resolve this with the customer Sincerely, Compliance Officer
Revdex.com [redacted] Re: Revdex.com Assigned ID [redacted] Dear [redacted] , Thank you for providing us with the opportunity to address this customer’s concernsOn January 5, we received an email stating that her checking information has been stolen and that she started a new job and would contact us when she can to update her new pay dates and get back on track On January 13, an attempt was made to contact [redacted] t for an update on repayment information because there had not been a follow up call as she stated in her emailThis contact was by cell phone and emailThere was no response to these attempts On February 10, her account was moved to our resolutions department and the first contact by a resolutions representative was February 11, 2016, where a voicemail was left on her cellular number and an email sent to her email address on fileShe did respond the messages left on that day and set up a payment arrangement with our representative for the balance in full starting in March On February 17, we received an email stating, “I have asked you to never contact my previous employer and I have been told that you are repeatedly calling them on a daily basisLike I said I do not work there any longer and my only contact is my phone number ----“ Our resolutions representative reached out by emailing, “Mrs [redacted] t, Thank you for your recent email regarding your loan with Target Finance, LLCUnfortunately the information you have been provided is faulty No one from Target Finance has contacted your prior employer since your advised us of your job change All contact has been initiated at your contact number of (605) ----- Please contact me at the number below to arrange dates and amounts of repayment of your loan as we last discussed on February 11, 2016.” We then received another email from [redacted] t stating,” Will you accept for payoff of this loan? I am waiting to hear back from you” Our representative responded, “Mrs [redacted] t, As of today's date, the total balance owed on your loan is $ Target Finance will accept the principal balance of $551.42, if paid in full, no later than February 26, If you would like to make payments on the balance of $808.07, please let me know what amount of funds you can make without fail, to include specific dates and amounts We would rather work with you on the balance rather than send the account to a third party collection agency” On February 18, 2016, [redacted] t sent another email stating, “Ok so my bank Wells Fargo contacted me regarding withdrawals from my account from your company and they told me your company is not a licensed lender in South Dakota I was also told you have no authorization to lend money in this State.” Our representative sent a response,” Mrs [redacted] t, Target Finance, LLCIs a wholly owned and operated entity of the Fort Belknap Indian Community that is located on the Fort Belknap Reservation of MontanaWe are a federally recognized tribal entity and therefore, the activities of Target Finance, LLCare not subject to licensing by any state and are immune from any state investigation or enforcement actions I can be reached at the number below, Monday-Friday, a.m- p.m., MST” We have made attempts to accommodate [redacted] t’s employment situation and have made attempts to resolve the balance with her as wellIn an email dated February 14, she stated that she will have her first paycheck on March 4, 2016, she may call in to speak with our resolutions representative after that date to create an arrangement that will not be very intrusive to her financial situation Thank you again for another opportunity to address the concerns of our customers
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Revdex.com [redacted] Re: Revdex.com Assigned ID Dear [redacted] , Thank you for providing us with the opportunity to address this customer’s concernsWe were able to contact [redacted] and come to a resolution to her issue and close the accountThe account is now paid off and an apology has been issued due to the inconvenience this situation has caused We would like to thank you again for an opportunity address this issue and come to a favorable resolution Compliance Officer
Revdex.com S Jefferson St Suite # Spokane, WA Re: Revdex.com Assigned ID [redacted] Dear [redacted] Thank you for providing us with the opportunity to address this customer’s concernsOn March 22, [redacted] spoke with one of our representatives to verify the information on her loan application (General profile information, Employment, Banking and References)Located on the first page of the loan application is a full disclosure of the loan rates for the dollar amount requested and the payment scheduleThe payment schedule is also repeated again on page eight of the loan applicationUpon the completion of the verification process to correct any erroneous items, she was given the terms and conditions of repayment of her loanThese items are available for review during the signing of the loan contract If there are any questions regarding the repayment terms of the loan contract customers are always welcome to contact Customer Service Thank you for the opportunity to address the concerns of this customer Compliance Officer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
7/1/2015Revdex.com [redacted] ***Re: Revdex.com Assigned ID [redacted] Dear Mr***:Thanks for the Revdex.com letter dated June 30, with regard to a complaint received from one ofour customers; we are committed to providing customers with the highest level of service.We have made several attempts to reach [redacted] by phone and email to addressand come to a resolution in regards to the issues in the complaint, all efforts have received no response [redacted] at the time of the complaint has been making timely payments in accordancewith the terms and conditions agreed upon in the signed contractAll terms, fees and conditions areclearly stated in the application and acknowledged by her execution thereofAs a courtesy, we will stop all recurring payments and except $to close the account [redacted] may call in or remit by cashier's check or money order to our address below:Target Finance, LLC[redacted] ***Thank you again for bringing this matter to our attention and allowing us the opportunity to resolve thisissue with the customer.Sincerely,Compliance Offer
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.The company did not acknowledge that they are falsely representing themselves as a company in Montana when the transactions are international and result in fees to my accountI also am unable to login to my account as their site seems to have a glitch where it just redirects back to login screenThey also did not agree not to contact me or my employerThe only thing that is acceptable from their response is that they will not ach debit my account Regards, [redacted]
Revdex.com [redacted] Re: Revdex.com Assigned ID [redacted] Dear [redacted] , Thanks for the Revdex.com letter dated February 23, with regard to a complaint received from one of our customers; we are committed to providing customers with the highest level of service Customers can always contact our specialists with questions about the terms of their loan agreement as well as the options available to the customer with regards to repaymentAs a repeat customer [redacted] is aware that she may reach out to customer service with any questions and concerns After obtaining a second loan, this customer made four installments towards repayment of her loan based on the loan agreement terms and conditions [redacted] is welcome to contact our Resolutions department for settlement options Thank you again for bringing this matter to our attention and allowing us the opportunity to resolve this with the customer Sincerely, Compliance Officer
Revdex.com S Jefferson St Suite # Spokane, WA Re: Revdex.com Assigned ID [redacted] Dear [redacted] ***, Thank you for providing us with the opportunity to address this customer’s concernsWe have always complied with [redacted] ’s requests in regards to his paymentsWe do apologize for any ill feelings he believes he may have incurred when interacting with staffIt is never our intent to leave our customers with a negative experience Thank you for the opportunity to address the concerns of this customer Compliance Officer
Revdex.com S Jefferson St Suite # Spokane, WA Re: Revdex.com Assigned ID [redacted] Dear [redacted] ***, Thank you for providing us with the opportunity to address this customer’s concerns On 11/21/was funded by wire transfer to her bank account on file On 12/5/the first payment was returned to us revokedThere were no other payments received On 2/20/this account was referred to an outside collections agency for non-payment An email was sent to [redacted] with the loan contract, payments made and overview of her account highlighting the outstanding balance If there are any questions regarding this debt, please contact the Payment Processing team at Target Cash Now Thank you for the opportunity to address the concerns of this customer Compliance Officer
June 22, 2015Revdex.com*** ** *** *** ***
*** **
***Re: Revdex.com Assigned ID *** Dear Mr***:Thank you for providing us with the
opportunity to address this customer’s concernsAs a repeat customer, Mr***
*** is aware of the repayment terms and conditions surrounding his consumer
loan as outlined in his signed consumer loan agreement and on our website
Furthermore, we have a trained staff of customer care specialists ready to
answer any customer questions that Mr*** may haveWe also work with our
customers to amend their payment schedule if they are dissatisfied with their
current repayment planAt this time, although this customer has only made a
partial repayment of his loan based on the loan terms, we have waived his
remaining balance and closed his account.Compliance Officer
Revdex.com
*** * *** **
*** * ***
*** ** ***
",sans-serifTimes New Roman"background:white">
Re: Revdex.com Assigned ID ***
Dear *** ***,
Thank you for providing us with the opportunity
to address this customer’s concernsOn 2/10/2016, *** *** called in to
pay off her balanceA debit was set up for the full amount and was declined by
her bank by no fault of hersAdditional attempts were made as well and were
declined for the same reason
On 3/8/2016, I contacted *** *** to make
an arrangement to close out her balanceWe were able to come to an arrangement
less the funds that were billed on 2/26/A letter stating our arrangement
has been emailed confirming our arrangement
Thank you again for providing us an opportunity
to address the concerns of our customer
Compliance
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.I would request that consumers are able to see what payments have been made when logging onto their website. I have not been able to see clearly what my payments have been and what payments are left. I have not been able to see how much has gone to principal and how much is interest charge I think I have paid over 1000$ so far for 800$ loan I will also try calling the company since they don't respond to emails which are sent from their link on their website. Also I have not received any response from emails originating from my email. The company response didn't address any of these concerns.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com
S Jefferson St
Suite #
Spokane, WA
Re: Revdex.com Assigned ID ***
Dear *** ***,
Thank you for providing us with the opportunity to address this customer’s concernsOn 5/20/2016, *** *** should’ve been fundedDue to system issues
that day her funds were not receivedWe have issued a refund for the funds debited from her account
Thank you for the opportunity to address the concerns of this customer
Compliance Officer