Target Corporation

Thanks for contacting us on behalf of our guest [redacted] ***I’m sorry to hear about the disappointment this online experience caused our guestI realize the pricing on Target.com changes once the item was placed into the shopping cartThis normally happens when the sale price of an item has changed or is no longer availableWe try to keep our website as accurate as possible but we may experience lags in uploading updates throughout the siteWith that being said, the price provided during checkout is the accurate priceSince this is a busy time of the year, we’ve offered several different promotions for this same itemI realize he wasn’t able to take advantage of the previous sales but all promotions are only valid during the time-frame advertisedCurrently, the Power-Beat Earphones are $and the purchase comes with a $Target GiftCardI appreciate the time he’s taken to share his concerns and I’m sorry we’re unable to provide the resolution he’s looking forAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:I feel this is still not acceptableNo one should shop at a place where they are treated so badThis is not the first time this has happened and I don’t trust that the situation will be handled appropriatelyI will NEVER spend a dime with Target and will also tell everyone that I can about what happenedI am very disappointed

Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] ***Included you will find our response to Mr***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com Dear Mr***, Thanks for contacting Target through the Revdex.com regarding your recent experience at the East Hanover Target storeAs I am sure you can imagine this was an extremely popular promotion Our systems were designed to shut down the pre – order function when a location ran out of merchandiseIn this case while your locations were out of inventory other locations in the country still had merchandise available for saleThat is why the radial button was still active on Target.com We are currently offering a $Target GiftCard with the purchase of a GSand See store for offer detailsI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible serviceWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, AmyTarget Corporation www.target.com

Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] - [redacted] Upon receipt of your contact, we reached our guest to address their concerns We apologized for any Target.com order issues Ms [redacted] - [redacted] experiencedThe order placed on July 11, for a Graco Travel System was adjusted for a completion coupon discount of $On line completion coupons can only be used one time As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] I’m sorry to hear that his order for the three Samsung Galaxy cellphones were cancelledI can only imagine the frustration and disappointment he experienced when he received an email confirming his order and then a second email stating the order was cancelledAt the time his order was placed, we were having some technical issues with our international site which allowed some orders to be accepted when they shouldn’t have beenOur online operations team has identified the issue and the problem has been resolved Rest assured, he won’t be charged for the cancelled order and the authorization hold will drop off from his bank within the typical processing time I understand that our team sent an email letting him know that we regrettably do not have the ability to offer the item for the discounted priceHowever, we would like to offer him $off a new order for the phone because I value him as an international guestIf he chooses to take us up on that offer, he’ll simply need to place his new order then email us with his new order number and we will apply the discount Under the Availability, Errors and Inaccuracies section on the target.com terms and conditions, it states that “Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeWe apologize for any inconvenienceAs part of our shipping procedures, we verify the availability and the price before an item is shippedIf an item's correct price is lower than our stated price, we will charge the lower amount and ship you the itemIf an item's correct price is higher than our stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email.” Regrettably, this order will not be processed due to the issues outlined aboveWhile I do value him as an international guest, Target is unable to process this order I know that I’m not able to change what you have already experienced, but I have confidence that if you place a new order you’ll have a much better shopping experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting the Target.com Executive Offices on behalf of our guest [redacted] *** I completely understand what an incredibly frustrating experience this has been for her I’ve reached out to [redacted] and spoke with her on several occasions the past few days At this point, I’ve competed the following:- Refused the delivery for the replacement order of furniture- Verified with EFW that the pifor her return order will be next Wednesday and that they will have two people available to do this- Processed a refund in the amount of $1552.35; this can take up to business days to post back to her Discover card- Sent her a $electronic Target GiftCard to invite her back for a better experienceI sincerely apologize for the amount of time and frustration this order has caused her; and in the end she still doesn’t have the furniture set she desired It is always very disheartening to see a case like this where so many thinks have gone wrong I will be sure to share her experience with our Senior Leadership team.I’ve provided her my contact information including my direct line in case she has any additional issues with the pireturn from EFW next Wednesday.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Dear Maureen, Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr [redacted] As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number Sincerely, Nancy The Target Team www.target.com Dear [redacted] , Thanks for contacting Target through the Revdex.com regarding your recent experienceThank you for sending the requested additional informationAfter fully researching with the Sacramento Riverside Store Asset Protection team and speaking with you it was confirmed this 60” TV was purchased in a sealed box from the manufacturerThe TV was also reviewed for item sales history and this TV hadn’t been previously soldI’m sorry we won’t be able to assist with a returnI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamSincerely, Nancy The Target team www.target.com

I am rejecting this response because:I never received a phone call

Initial Business Response / [redacted] (1000, 5, 2015/12/28) */ Hello [redacted] , Thanks for contacting Target on behalf of our guest [redacted] We've attempted to contact our Guest by phone and are currently waiting for a responseWe'll get back to you with our resolution as soon as we receive a response from our guest As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Joe The Target Team www.target.com Hello [redacted] Thanks for contacting Target through the Revdex.com regarding your recent experience I attempted to contact you by phone December 23rd , but was unable to reach you and left a voicemailI'm following up with this email to address your concernsPlease accept my sincere apology for any frustration and inconvenience you experienced when asking about getting a copy of a receiptI would like to speak with you regarding your concernsPlease call us at (800) [redacted] and reference case number [redacted] to discuss this further Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve Sincerely, Joe The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted] *** Target doesn’t charge for an order until the items are shipped or in this case, picked up from the chosen storeTarget only places an authorization hold on the payment tender to reserve the funds until the order is shipped or picked up She chose for her order to be picked up at the Mary Esther Target store and she won’t be charged until she picks up the paper towelsWe sent her an email today at 8:AM that her order is ready for pick upIf she doesn’t pick them up within days, her order will automatically cancel and the authorization hold will fall off of her bank card As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-JennaTarget.com Executive Officeswww.target.com

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Dear [redacted] , Thanks for contacting Target on behalf of our guest [redacted] *** Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800) [redacted] and reference case number [redacted] Sincerely, Amy The Target Team www.target.com hello [redacted] Thanks for contacting Target through the Revdex.com regarding your recent experience at our Southington Target store It's always appreciated when you save your receipts but we know that sometimes things happenWithout a receipt or proof of purchase through our store look up option we aren't able to assist with this returnThe manufacturer may be able to assist with this concern While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Amy The Target team www.target.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The stores policy states that items can be returned without a receipt Final Business Response / [redacted] (4000, 9, 2015/07/16) */ Thanks for contacting Target Corporation regarding the experience of our guest, [redacted] ***Included, you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions or concerns, feel free to contact Target Guest Relations at (800) [redacted] regarding case number: [redacted] Sincerely, Nancy Target Corporation Dear [redacted] ***, Thanks for contacting Target through the Revdex.com regarding your recent return experience We promise to attempt a return on every item purchased in our stores or on Target.com by scanning your receipt or packing slip, offering receipt look-up, or processing a non-receipted return or exchange using a valid government-issued photo ID With a valid receipt, packaging and accessories, we'll issue a full refund for most new, unused or defective items returned within days of purchaseSome items have a modified return policy that is less than daysFor example, all electronics and entertainment items have a day return policyPlease note the "return by" date listed under specific items on the packing slip or receiptAll gift cards, prepaid music, game and phone cards cannot be returnedFor more questions about our return policy, visit www.target.com/returns We did send you an email asking for more information so that we could try to assist with a receipt lookup, however, we haven't received this information from youAs electronic items have a day return policy, you may want to explore repair or warranty services with the manufacturerTheir contact information should be printed on the packaging Thanks for contacting us Sincerely, Nancy Target Corporation

I am rejecting this response because: please see correspondence below: Hello [redacted] ,Thank you for your prompt response and assistance with my orderWhile I do appreciate your help with the $refund to my American Express and Target gift card, I still am awaiting a refund for the second portion of my order to be refunded to my CiticardI have cut & pasted the invoice belowPlease refund my card immediately with $Additionally, how do I access the Target gift card where you placed the first portion of my $refund?I would prefer to speak with you on the phone rather than continue solely with email correspondenceI am hoping we can get this resolved before I reply back to the Revdex.comThe Revdex.com has reached out to me to ask for my opinions and feedback based upon Target's handling of this ridiculous situation I spoke with one of your guest relations colleagues today and she insisted that any further refunds would not be possible until the items are returned back to target from EFW/delivery companyThis is not acceptable.I look forward to hearing from you today.Thank you, [redacted] ***###-###-####hello ***,We wanted to let you know that item(s) from your order (Order #[redacted] 2) placed on 06/08/have shipped.Due to the size of the item(s) ordered, a special delivery service will be usedOur carrier, EFW, will contact you soon to provide the details for your delivery.If the shipping method is “to the door” your shipment will be delivered to the doorstep outside of the residence; no need to be present at the time of delivery and a signature is not requiredIf your shipping method requires a signature someone years of age or older must be present to sign for the delivery.If your order contains more than one item, it may ship in multiple packages—check the details belowIf some item(s) haven't yet shipped, they'll be on their way soon.Thanks for shopping at Target.Team TargetThe following item(s) were shipped to this address: [redacted] ***, [redacted] **, Sudbury, MA, 01776-2379,###-###-####shipped on06/09/2016quantityshipping methodestimated arrivalpriceAimee Single Arm Chair with Sunbrella Fabric Cast - Ash Cast Ash5To The Door06/13/- 06/21/2016$3596.00Unit Price:$719.20$899.00carrier: ESTES FORWARDING WORLDWIDEtracking number:8208249item(s) in your orderquantitystatusHeatherstone Metal Patio Side Table - Threshold™ Cast Ash5Shippedfrequently asked questions:How do I track my package?EFW, our carrier, will contact you soon and provide you the Housebill # for trackingYou can visitwww.efwnow.comtotrack your packageTracking may not be available for the first hours.How will I know when my items will arrive?We do our best during the Checkout process to accurately estimate when your items will be deliveredThe estimated delivery date is based on several factors, including the destination address and how fast the carrier can transport your item(s).When will I be charged?We'll only charge you for an item when it is shippedIf your order contains multiple shipments, you will be charged for each item as it shipsThe Order Sum [redacted] to the right reflects your entire order, not your current charges.Still have a question?Visit ourordering and shipping helppage.shipment sum***.subtotal:$3596.00promotion discounts:$0.00shipping:$5.00shipping discounts:-$5.00Handling Fee:$300.00Handling Discount:$0.00estimated taxes:$66.48other charges:$0.00other discounts:-$2532.25your price:$1430.23total savings:-$(64%)Accountholders can view prior order information by visitingMy AccountFor further assistance with your order or for more information please visit ourHelpsection orcontact us.Please note that a signature may be required for the delivery of any packageIf no one will be available to sign for this package, you may wish to make alternate delivery arrangements with the carrier.Items in this order may be subject to California's Electronic Waste Recycling ActIf any items in this order are subject to that Act, the seller of that item has elected to pay any fees due on your behalf.For more information about how Target protects your information, visit ourPrivacy Policy.This email was sent from a notification-only address that cannot accept incoming emailPlease do not reply to this message.Thanks again for shopping with us.TARGET.COMGUEST SERVICE, Target Corporation, Mail Stop 2-AB, [redacted] Minneapolis, MN 55440-9350©2013Target.comTarget and the Bullseye Design are registered trademarks of Target Brands, Inc.All rights reserved

Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concernsI advised the guest multiple times that our Order Research team worked directly with PayPal to issue a refund back to her PayPal accountI suggest the guest log in to her account to check for her refund and or contact her bankTarget.com has fulfilled the guest’s request of a refund back to her PayPal accountTarget.com has no further resolution for this case and considers the matter closedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] I understand Mr [redacted] ’ order is shipping to an incorrect address, and although he has made every effort to attempt to correct this error, he has struggled to receive a refund.I sincerely apologize for all of the hassle and miscommunication Mr [redacted] has experienced through this ordealTarget takes great pride in shipping out orders as quickly as possible for our guestsBecause our fulfillment happens so quickly, the window of time available to attempt to modify an order is very small.Of course, when errors occur, we urge our team members to attempt everything we can to help correct the situation where possible, and I’m sorry Mr [redacted] didn’t feel supported by us.I’m happy to say that Mr [redacted] order has been successfully redirected back to usHe will receive a full refund of $to his MasterCard which will post in – business daysIf he still doesn’t see the amount return to his card after that time, please urge him to contact his card issuer for follow up.In addition, I have provided Mr [redacted] a $GiftCard for his experienceWe appreciate his willingness to place a second order with us despite the setbacks he experienced, and we’d love to invite him back for the kind of online experience he deserves as a loyal Target guestSincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Thanks for contacting Target on behalf of our guest [redacted] and the delivery of his footrests [redacted] 's footrests were shipped on December 1, and were delivered December 4, within the allotted day shipping time frameSome items on Target.com require extra time to be prepared for shipment and with the Thanksgiving holiday there was a little longer delay [redacted] has been issued an eGiftCard in response to his inquiry on the contact us page for this experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) [redacted]

Thanks so much for contacting Target on behalf of [redacted] I can only imagine how upsetting it must’ve been when she realized that she provided the incorrect shipping address Since we’re unable to reroute packages through USPS or FedEx, a Team Member refunded her for the items that were included in those packagesSince she has been refunded, I’m unable to resend the items She had two packages shipped through UPS and both packages were held at a local UPS hub near herShe was able to provide her ID and pick up both packagesSince she picked up both packages successfully, I’m unable to send her replacements As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

I’m sorry to hear that [redacted] felt that his experience didn’t matter to meI can assure you that’s certainly not the caseWhile his experience isn’t what I’d hoped it would be, I do appreciate that he shared the specific details of what happenedOur senior leadership team will certainly evaluate what can be done different moving forward to prevent a situation like this from occurring again in the futureVince had offered to provide [redacted] with two $Target GiftCards, but this was for the promotionsIt wasn’t in addition to what wasn’t being issued on his orderI can’t apologize enough knowing Target has let him downI’ve sent him a $Target eGiftCard to his email addressHe should receive the eGiftCard within 4-hours which can be used on Target.com or simply print it to use in storesI know I’m not able to change what he’s already experienced, but I have confidence that if he uses the eGiftCard toward a new order he’ll have a much better Target.com experience Target considers this matter closed as there are no other options for this situation

Thanks for contacting Target on behalf of our guest [redacted] ***I’m very sorry to hear that his Target eGiftCard was used without his permissionI can only imagine how confused and frustrated he must have been when he noticed that his $Target eGiftCard no longer had a balanceThis certainly isn’t the experience I’d like him to have, so I appreciate the time he took to bring this to my attentionThese cards were distributed by another company and we've been informed they will be handling and resolving these Gift CardsPlease contact Citibank at: ###-###-####As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest [redacted] I can only imagine how upset they must’ve been when their car seat and stroller never shipped and they weren’t provided with an immediate resolution Since it didn’t ship with expedited shipping like promised by the previous team member, I went ahead and sent the guest a $Target eGiftCard to help them buy any last minute things they might need upon their baby’s arrivalI sent it by email and he should receive it within 4-hours The baby stroller has shipped and they should receive it by 08/18/ I tried reaching out to the guest before their car seat and stroller reshipped but was unsuccessfulNow that the stroller has shipped, I’m unable to have the shipping carrier change the shipping method I have personally followed up with the team members that they spoke with to provide coaching and ensure that this experience doesn’t happen again As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####JennaTarget.com Executive Officeswww.target.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was able to purchase the Southwest gift cards in storeI'm surprised that nobody I spoke to at Target (customer service representatives) told me that this was a solution, as that's all I was searching forThanks for your help