Target Corporation

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration or disappointment with advertisement Our weekly circular dated December - 24, advertised series earphones when you buy any Fitbit trackerThe ad states free quantities limited, no rain checks Our merchants work hard to continue to offer great items at a low priceWe’ll let you know in our ads if quantities are limited Should you have any questions about our ads or merchandise please give Guest Relations a call at ###-###-#### Thanks for letting us review your experience Sincerely, Nancy The Target team www.target.com

I am rejecting this response because:My initial return was done June 1st these people fail to complete until I called back on the 7thI shouldn't be waiting days to get my money back when you been picked up your damaged itemSeconds I refused the last two damaged itemskin there isn't a refund backPoor business on your part I was value customer till this online scenarioMy bank don't show anything pending and it's days pass you can push it through as you pay anything elseYou have messed my entire event up with damaged product Taking a damn decade to release my money so that I can purchase somethingelse your on my time and wasting itMy deck is empty messing around with you all I have an event in daysI ordered products on May 19thVery disappointed in target

Initial Business Response /* (1000, 5, 2015/10/26) */
Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, I reached our guest to address her concerns
I understand our guest's frustration and inconvenience when the local Target store wasn't able to
honor the Target.com price of $for the PlayStation
Target strives to describe products and prices accurately, but there may be times where items on our site may be described inaccuratelyTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeThis information is listed on the Site's Terms & Conditions under Availability, Errors, and Inaccuracies and can be viewed by clicking here
Despite Target's efforts the PlayStation 500GB Uncharted: The Nathan Drake Collection Bundle was listed for the incorrect priceSince the incorrect price was quickly identified and corrected, Target is unable to honor the incorrect price for the PlayStation
At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Sincerely,
Elenna
Target.com Executive Offices
www.target.com

Thanks for contacting Target on behalf of our guest *** ***. I can only imagine how disappointing it must have been when they ordered a Barbie Dream Horse with an African American doll, but received the item with a Caucasian doll insteadI can certainly see how that could
be upsetting, and I can’t apologize enough for the error When our team member was informed that the incorrect item had been sent, a request was submitted for an immediate review of the item in the fulfillment centerIt was discovered there was an issue at the fulfillment center causing the wrong item to be sent This was corrected promptly on the 22nd, however, instead of having the guest wait for confirmation that the correct item would be sent out as the team member should have, a replacement was created that same daySince the replacement was shipped out shortly before the issue was corrected, the incorrect doll was shipped out againI’ll personally follow up with the team member that created the replacement to provide coaching to ensure this doesn’t happen again Our system only allows a single replacement to be issued of an order, so we’re unable to send another replacementAs this issue has been marked as corrected, I welcome the guest to place a new order for the correct doll if they are still interested I see the refund was sent in the form of a GiftCard, and understand that the guest is requesting the refund be credited to the original form of payment insteadSince the refund applied to the GiftCard has already been redeemed by the guest on a new order, I am unable to offer any further refunds As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 5, 2015/12/07) */
Hello ***,
Thanks for contacting Target on behalf of our guest *** ***
Included you will find our response to Mr***
As always, we appreciate the assistance you provide us with our guestsIf you have further
questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Joe
The Target Team
www.target.com
Hello *** ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
We apologize for the experience you had trying to return the pre pre-owned video games you purchased
The team member attitude and behavior you described isn't part of our guest service philosophyWe expect our team members to help you in a professional mannerWe take your comments seriously, and I've shared your feedback with our Foothill Ranch Store Leadership for further reviewThey'll look into your experience and follow up with their team members to provide coaching to help prevent this behavior from happening againAlthough we can't share the outcome of these conversations for confidentiality reasons, we appreciate the time you've taken to share your experience, which helps make shopping at our stores better for every guest
We'll keep working to provide you with the experience you've come to expect at Target
Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
Sincerely,
Joe
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry but an apology is not enoughI went to a different target and the helpful associate actually told me the game I purchased "pre-owned" was $39.99, not
I want a gift card for at least $That would be fair compensation
Thank you

Initial Business Response /* (1000, 7, 2015/12/30) */
Thanks for contacting Target on behalf of our guest *** ***
I attempted to contact guest by phone was unable to reach our guest ***I was able to leave a voicemail message
I have processed a replacement KitchenAid Mixer by
express delivery*** should receive it within the next two days*** will receive another replacement tracking number for this item which is expected to ship out sometime today
As a measure of goodwill for ***'s experience, I have processed a Target eGiftCard which should arrive by email within 4-hours
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reviewed our previous discussions with Ms***She was sent a Target eGiftCard as an apology and an invitation back for a better experienceBecause T-shirt colors are
seasonal, we were unable to provide the colors she requested. At this time, we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Thanks for reaching back out to us regarding the cancelled order for our guest *** *** II. I understand that he remains unsatisfied with my offer to match the price of his original order. I certainly didn't mean to offend him with my offer, but at this time the same offer remains; I can honor the price of his original order. In my previous response to the guest, I provided my direct phone number and email so he could contact me with his order number so I can process the discount. This offer can remain in effect as long as the item is in stock.I wish I could take away what the guest has experienced but I cannot. However, I do sincerely apologize for the amount of time and frustration this has caused him. I also appreciate the time he has taken to share his feedback and concerns and I'll be sure to share them with our Senior Leadership Team.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello *** Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experience Because the screen on your phone has a break with a line in the surface it doesn’t qualify for the advertised promotion which states no broken componentsI’m sorry for any disappointment We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Ms***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experience at Target in Chanhassen. After we received your contact we reached out to the Chanhassen store leadership team to share your concernsThe store leadership team is committed to ensuring that they address any shelf price errors that may come upPart of their daily walks will include checking for any discrepancies and correcting on the spot. Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because: I was assured by *** on Tuesday, the day I was contacted by her, that the iPad would be repaired to with everything the same apple logo and allI was also assured that I would have the serial number on the back of the iPad like it was boughtUpon revieving it I am completely concerned about this! The IPad I recieved had no Apple logo on the back of it the serial number was missing the case had nothing on it! I spoke to Anthony with Target Asurion customer service, I informed him I would immediately like a return label because I was told by *** that it would be fixed and if it wasn't then I would be able to contact herShe told me I would receive an email with her contact information but I never recieved oneShe mentioned if it wasn't fixed or if I didn't approve we could go about it a different wayAs I explained to her that the iPad was badly damaged and I was concernedI would like a return label immediately please and I would like this to be made right as I was promised

I am rejecting this response because: This item is still showing as unavailable well into the 3rd week There response does not address the fact that the website stated there was inventory in stock in knightdale, but when I went there was no ipad air 2's and I was told they hadn't had any for a while Their response also does not explain why employees would "snatch up" all ipads before public can access Further more, I received a email three days ago (attached) stating "my cart misses you" as if I had an ipad air in my cart with a coupon off Yet, every day since I have gone back in to try and purchase an ipad and there is nothing I still would like to purchase the iPad air 64gb for the $price, however none are still not available

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that three of their Target GiftCards appear to not be activatedI can only imagine how frustrated and confused they must’ve been so I appreciate the time they took to bring this to my attention
I’ve reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $The GiftCard will be shipped today and will arrive within 3-business daysThis card will be mailed via USPS, and arrive with their regular mail When our guest contacted our GiftCard department they followed the correct policiesTarget considers GiftCards to be like cash and can only be replaced if there is a remaining balanceTheir GiftCards had no balance so there was nothing available to replace As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe reviewed how Target empowers Store Leadership to make the right decisions whether it is a price match request or price
adjustmentItems returned would go through an inspection process before being placed back on the sales floor, the timing for the process can vary by the number of items being returned and type of items being returnedMr***’s comments are being shared with the Walnut Creek and Roseville North Store Team Leaders for further reviewAs a good will gesture sending a GiftCard to invite Mr*** back for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting us regarding the concerns of our guest *** ***.I understand how disappointing it must have been for her to receive a different product than what she thought she had ordered. There was a brief period of time where the wrong image displayed on our website for the item
she purchased; however this was quickly corrected. If she is not wanting the washcloths she received, she can return them to her local Target Store. I know we disappointed her this time so I’ve sent her a $electronic GiftCard to invite her back for her a better experience.I’d like to let her know that we always make a conscientious effort to describe and display our products accurately; however we do reserve the right to change and or update information and to correct errors. She can copy the following link to read our policy on item and pricing errors on Target.com: http://help.target.com/help/targetguesthelparticledetail?articleId=ka4i0000000EE...⇄ always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** ***The guest is no longer eligible to submit orders through Target.com because he purchases items with the intent of selling themTarget.com prohibits orders that are placed for reselling purposes instead of using themHe can
find more information regarding reselling our items in our terms and conditions: http://www.target.com/spot/terms-conditions#?lnk=fnav_t_spc_2_5&intc=28073|nullH...⇄ is welcome to continue his shopping at his local Target store.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because: Pauline did not reply to my last email, where I expressed that the several hours effort I put forth to receive a refund for damaged items should have been compensated with more than a $gift cardThis company should do more to take care of their customers

When submitting online orders, each item requested has to be processed, even electronic itemsOnce the electronic GiftCards are processed and ready, they’re immediately sent to the guests via emailThe order was placed on 11/23/and the PlayStation Membership was sent and received by the guest within hours. I understand our guest isn’t satisfied with the outcome and I’m sorry that we’re unable to provide the resolution he’s seeking. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 7, 2015/12/18) */
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsI am sorry to learn of the disappointing experience with the Trade in programWe provided him
with the contact information of the appropriate team for further assistanceThis program is run by third parties
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Harol
Target.com

Thanks for contacting Target on behalf of our guest *** *** When items are returned, the return center has the control to refund for the items which is why the refund couldn’t be processed until they reached the fulfillment centerUnfortunately, refund windows depend on the bank and
not TargetThe time and process vary from bank to bank. I shared his disappointing experience with our shipping team to ensure that we are packaging our items better to help prevent items from being damaged during shipping I also reached out to our fulfillment center about the bag of gum that he receivedWhen items are damaged before they are packaged for shipping, they should be salvaged and not shipped so I apologize for the inconvenience that this caused our guest. I went ahead and sent him a $Target eGiftCard to invite him back for a better experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com