Target Corporation

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsMr*** confirmed the fund were credited to his Bank card on December 8, We also reviewed his full experience and
I’ve shared his comments with the Mesa East Store Leadership for further review and follow up so we continue to provided great guest service in the future As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of *** *** We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of
any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Initial Business Response /* (1000, 12, 2015/08/25) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address their concerns
I'm sorry to hear that their order had been cancelled due to a technical error
This certainly isn't
the experience I'd like them to have and I truly appreciate their patience while I looked into this furtherI'd be more than happy to provide an explanation
When their order was placed for the three eBay gift cards the system didn't recognize the item number information for that specific itemDue to this technical error, our system wasn't able to process or ship the gift cards; I'm sorry
Our technical design team did reach out to our third party partners who fulfill these gift cards to get the problem fixedI'm happy to say that this problem has now been resolved
When an order has been placed Target places an authorization hold on the method of payment to ensure those funds are available when the item shipsAt the time the order ships the authorization hold is removed and the charge is appliedIf at any time during the fulfillment and shipping process the order is cancelled the authorization hold is removed and the funds are restored
Since their order was cancelled there are no funds available which means I'm not able to reinstate the orderI've advised our guest to place a new order if they'd still like the gift cards
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 14, 2015/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest *** *** I apologize for any frustration and inconvenience this has caused our guest Target makes a conscientious effort to describe and display its products and services accurately on the SiteDespite these efforts, a small
number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeTo view Target’s Teams & Conditions details, click hereI’ll certainly share ***’s suggestions with our senior leadership team as our guest's comments are a big part of helping us identify what needs to be changed As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, our Extended Service Plan team reached our guest to address their concernsThe process for the protection plan was explainedSince Mr*** purchased a service plan, the attempt
to service the iPad is required before looking into any alternate optionsMr*** was assured the iPad would be back to working order and if that wasn’t an option or he is not satisfied with the repairs our Extended Service Plan team would discuss any other options that might be available under the coverageMr*** was provided a direct contact number for any further assistance needed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, NancyThe Target Teamwww.target.com

I am rejecting this response because:
Revdex.com:I have not yet received the credit from Target yet. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me upon completion

Initial Business Response /* (1000, 5, 2015/11/15) */
hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsWe called our guest on November and expressed our apologies that this
confusing transaction was not better explained to herWe have advised our guest that we offer receipt loas a service for returns, but that we are unable to provide a copy of the receiptWe were able to send her Proof of Purchase copies of the electronic journal in order to assist her with viewing the transactions
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy

Revdex.com: I have reservations that the refund and gift card will arrive, as the problem with Target.com is follow throughHowever if they do arrive the response and resolution made by the business in reference to complaint ID ***, is satisfactory to me

Thanks for contacting Target on behalf of our guest *** *** The Galaxy S5’s that he purchased do have a one year limited warrantySince he purchased them in November of 2015, they are currently still under the limited warrantyHowever the limited warranty is not through Samsung but
through CCR WarrantyThe warranty information should’ve been provided in the box along with the deviceSince Samsung doesn’t know who Target warranties their phones through, the representative that he spoke didn’t have accurate information He can contact CCR Warranty by emailing [email protected] or by calling 866-603- As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-3869. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
Target.com lack of responsiveness to refund the entire cost of the television in December, caused additional fees by Target RedcardThe entire refund did not take place until March!!! Three months of interest fees were charged because of the eroneous neglect of a timely refund!!! Target.com failed to refund the item in December, therefor Target Redcard could not make the adjustments accordingly! How do you justify refunding the delivery charges in December, but not refund/credit my account for the television until March??! I want compensation for the amount of time wasted contacting the company in January, February and again in March in order to receive a refund due to me in December!!! I am also enetitled to the interest fees charged by the company’s credit card

Hello Maureen, Thanks for contacting Target on behalf of our guest Victor ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference
case number Sincerely, Amy The Target Team www.target.com Dear Victor, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenienceAs we discussed I contacted our Target Mobile team on your behalf and discussed your concerns with themAs stated on the advertisement in the store, not all carriers or plans were eligible to receive the GiftCardI know this has been a frustrating experience for youWhile I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concernsI’ve documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they’re providing the best possible serviceWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yoursSincerely, Amy The Target team www.target.com

I am rejecting this response because:
Why did the tech not inform me that the e mail did not match? That would be the right thing to doI feel that this just a good way to get out of giving a customer the gift card The clerk and manager of store could not figure out why I did not get the gift card after I inquired about it, so your own workers are not aware of this so called "rule"Does Target honestly think I would do this if I was aware of thisOne of the reasons I bought the phone from them was for the gift cardThey will most definitely loose a long time customerThis week there is another offer for $gift card, yet nothing about matching e mailsThis whole thing could have been prevented had they given me the gift card at point of purchaseI very disappointed at Target!

Initial Business Response /* (1000, 5, 2015/10/29) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I understand after placing their online order the address defaulted to the guests' old shipping
addressAs a result our guest attempted to change the address by contacting UPS and Target.comUnfortunately, the guest was informed the shipping address couldn't be changedTherefore, I understand why this entire shipping experience was disappointing especially since the guest was charged for items they wouldn't receive
After taking a deeper look into the order details, I was pleased to see that our guest shipping concerns were finally resolvedI confirmed the old shipping address was removed from their account and a refund was issued for the items they didn't receive
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

Thanks for contacting Target on behalf of our guest *** ***.I'm sorry to hear that *** didn't receive her eGiftCardAs of today 01/28/2017, I've closed the eGiftCard and resent a new one to "***@yahoo.com"The eGiftcard should arrived within the next 24-hours I apologize for the delay and any inconvenience we've caused Ms***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I’m sorry to hear *** didn’t accept our answerWe confirmed the cards were properly activated and loaded with appropriate balances at the time of saleFor any balance issues or disputes with the cards *** purchased, we ask that he please work with eBay as Target has no access to transaction or balance informationNo further action is required As always, I appreciate the assistance you provide us with our guests

Thanks for keeping us up to date on the concerns of our guest *** ***.My sincerest of apologies, but it doesn’t appear as though the refund processed. I’ve gone ahead and requested a refund in the amount of $and have verified that the request is complete. She should see the funds back to her Target Debit Card within 3-business days.This certainly isn’t the experience we want a valued REDcard holder like *** to have. I’ve issued her a $electronic GiftCard to invite her back for a better one. Again, my sincerest apologies for the delay in the processing of this refund.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** *** At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel
free to contact Target at ###-###-#### and reference case number ***. Sincerely, NancyTarget Corporation www.target.com

I am rejecting this response because: although I appreciate that Target finally admitted it was their mistake that led to my order being cancelled (see attached email received from Target), and I appreciate that they are working on ways to address their IT limitations, the fact is they did not do what I asked: reinstate my order for a Sony VR launch bundle and deliver the product that was ordered and paid for in good faith. Having spent years in the IT industry I can tell that Target's claim that it is not possible to reinstate a cancelled order is false. Software is written by people and can be changed by people; it's only a question of motivation. Target is not prepared to make the effort to take the necessary steps to fix their mistake.Target did send me a $voucher to compensate me for my troubles, but this voucher is useless to me as it is very unlikely I will ever shop at Target again. After allowing my credit card number to be hacked causing my card to be cancelled, and having cancelled my Sony VR order because my credit card was cancelled, and then refusing to reinstate my order, it is difficult to avoid the impression that gross incompetence is rampant within the Target organization. I don't doubt that the voucher was well-intentioned but it was actually insulting and naive on Target's part that they thought $would compensate a 10-year-old boy for the loss of a VR gaming system on his birthday.Target needs to do the right thing: they accepted an order for a VR launch bundle, and having cancelled it by mistake, they should reinstate that order. Only after they have done that, will this complaint be resolved

Thanks for contacting Target on behalf of our guest *** *** regarding her concerns about the refund for her recent Target.com purchase.In reviewing the purchase, I see that she received the wrong item and a replacement order was provided. The item sold out before the return was received
and wasn’t able to be shipped out. The guest was issued a refund on 12/20/for $in the form of an electronic GiftCard that was sent to the email address of ***. Refunds for PayPal purchases are in the form of a GiftCard as is shown during the checkout process on Target.comThis certainly isn’t the experience we would want her to have and I apologize that she received the wrong item. I’d like to invite her back for a better experience and have issued her a $electronic GiftCard that was sent to the same email address used to place the order.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Offices

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe reviewed Mr***’s experience, discussed how Target documents contacts by reference case numbers and feedback is
forward to the appropriate teamWe also reviewed Target’s return policy and items no longer showing in our system would have the lowest selling price of zeroA no receipt return is given the lowest selling priceAs a good will gesture a GiftCard is being mail to Mr*** to invite back to Target for a better experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com