Target Corporation

Initial Business Response /* (1000, 6, 2016/03/08) */
Hello,
Thanks for contacting Target on behalf of our guest *** ***
Included you will find our response to Mr***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel
free to contact Target at (800)*** and reference case number ***
Sincerely,
Danyelle
The Target Team
www.target.com
Hello ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
Target requires a valid receipt, dated within 30/days depending on the item, for all returns or exchangesHowever, Target offers an accommodation to help return/exchange items without a receipt using a valid form of ID, such as a driver's license
Returns and exchanges processed without a receipt will receive the lowest selling price in the form of a Target GiftCard or through an exchangeThis is why were given $for the airplane you purchased
I have documented your concerns and will share them with the appropriate team for reviewThis way, your experience can teach us what we need to do to make this process better in the future
I have also sent you a good will gesture as an invitation back into Target for a better experiencePlease allow up to business days for it to arrive
Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
Sincerely,
Danyelle
The Target Team
www.target.com
Initial Consumer Rebuttal /* (2000, 8, 2016/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Unfortunately, it didn't have to go this far but that little boy from the country side was just being a little bWhat he said was a lieWhat this person is saying is also a lieShe claims that the lowest price was reflected but the computer clearly took off 30%The price was still $So both people are lyingIt is typical of TargetTarget frowns on returns and try every possible way, mostly mean ways of getting people not to return their junksTheir junks are no different than the junks found on eBayI actually saw the exact same Chinese junk at Target that was sold on eBay for cheaper
Target needs to stop stealing money from unsuspecting customers by mislabeling their pricesActually, by misleading the customers by intentionally placing more expensive items behind cheaper labelsTarget needs to be fined for thisIf you were to talk around Target and just do price checking, you will find there are at least a few items like thatNo, it's not the stocking boy to blame because it happens all the time unless the stock boys were instructed to do so
It is really a shame

Thanks for contacting Target on behalf of our guest *** *** I can only imagine how disappointing it must’ve been when the chairs that he wanted to order for Mother’s Day went up in price after making his selection. The chairs that he wants to purchase comes in different styles
which range in price from $84.98-$The maple style chair, item number ***, is priced at $and the pearl style chair, item number ***, is priced at $Each price is set accordingly and prices can be differ depending on size, style, and sometimes even color based on popularity. Unfortunately I can’t change the price of the styles that he wants to purchase. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 6, 2015/11/13) */
Thanks for contacting Target Corporation on behalf of our guest, ***Unfortunately due to high demand, the spooky phone was out of stockThe order was cancelled, therefore the guest has not been charged
Target's acknowledgement of
an order means that your order request has been received; it does not mean that the order has been accepted or shipped, or that the price or availability of an item has been confirmedTarget makes a conscientious effort to describe and display its products and services accurately on the siteDespite these efforts, a small number of the items on the site may be mispriced, described inaccurately or unavailableI may experience lags in uploading updates throughout the site and in our advertising on other sitesAs a result, I are unable to guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior noticeThis policy is located on Target.com and can be found by clicking on the help sectionI apologize for any inconvenience
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 8, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Gave me a $Gift Card for my troubles

Thanks for contacting Target on behalf of our guest *** ***. I appreciate Mr***’s timeTracking number *** confirms that the items have been received to our Returns Center and I’m happy to say that I’ve issued the refund in the form of a GiftCard to his address at
*** *** *** ** *** ***, Hockessin, DE Please allow up to business days to receive the refund. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but I would like to note several reservations: (1) I paid more in taxes due to the cancellation of the order, (2) I'm still waiting for a PS4, and (3) I still feel that the customer service experience was, especially with regards to the lady who hung up on me, a disastrous experienceThus, I would have expected a call from someone at Target to discuss the situation and apologize to me directly. However, I believe being able to purchase the PS1TB COD Bundle for the same price I would've paid for just the console, had the order gone through, sufficiently makes up for the issue with my order. One final thought concerns the customer service "specialist" who hung up on me with no cause given: Target should take immediate action to retrain this person to ensure that nobody else waits on the phone for minutes to resolve a dispute only to be rudely hung up on by the person who is supposed to be a specialist. Thanks you, *** J ***

Initial Business Response /* (1000, 5, 2015/07/16) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address his concerns
I advised the guest that because the item was an in-store pickup he'll need to contact the store manager
in regards to a refund as we only charge once the item is picked upI also advised he file a report of theft with local authorities and dispute the charge with his bankTarget.com has no further resolution for this guest and considers the matter closed
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was unable to get in contact with the store manager today as he was out of the store todayI forgot to state in the call that I did dispute it with my bank, although they then recommended I place a stop payment on it as it was still pendingI received a call from Target collections due to this, and was told if I allowed it to go through and still disputed it, that it would still go to Target collectionsEither way, I still loseI've been through a lot of grief over something that seems to be impossible to resolve with anyone at TargetIf you could get in contact with the Target store directly, maybe they'll listen to corporate more than they're willing to listen to meI won't make a trip there for nothing, as the store is a bit further than my liking with no guarantee of a resolution once there
Final Consumer Response /* (3000, 10, 2015/07/17) */
I just got off the phone with Target collections, whom are apparently based at Target's HQ in MinnesotaThey're delaying the repayment until late next week and forwarding my concern to a research team, whom they also say will credit my bank account the $559.17, which I'd then pay back to the collections department to bring balance to $Please verify/confirm
Final Business Response /* (4000, 12, 2015/07/17) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address his concerns
I advised the guest that any arrangement he set up with the collections department at Target REDcard is separate from Target.comTarget.com and Target REDcard are separate entitiesWe don't have access to his financial informationAny decision made regarding an overdue balance attached to his REDcard will need to be addressed with REDcard services
At this time Target.com won't be issuing a refund as we show the item in question was picked up and paid for in fullTarget considers this a successful delivery
As I mentioned in our phone conversation, filing a police report of theft may be the best route to take in this situation if he thinks his item was stolen
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

I am rejecting this response because: (there was not a 3rd option) I want to first thank Target for being respectful to meThe option I was looking for is that this is opposite than you are probably used to seeingMost of the time when it comes to a check issue, you may be telling someone they owe you and they disagreeBUT in my situation, you are telling me its paid and I don't think it is, but I don't want to just close this as an oversight and then months down the road I get a nasty letter from our prosecuting attorney wondering why this wasn't paid, so I am trying to keep on this for me and youI checked with my bank and it never showed up thereI have been to the local 'Target trying to pay this, my mom went for me, and Iver tried time over the phoneI don't know what else to doWhat if I write it off as paid and then for some weird reason you get it in a few weeks? How can we meet in the middle with this? Please let me know and if by some chance it does come back to you, please.........I have to work with the prosecutor, please don't send it there, Iwill pay it if somehow it shows up again. Thank You*** ***

Initial Business Response /* (1000, 8, 2015/12/10) */
Thanks for contacting Target on behalf of our guest***Upon receipt of your contact, I reached out to our guest to address their concerns
We know there are several options when shopping for a TV and we truly appreciate that
they chose to shop with us this holiday seasonThe guest purchased a television for $and is asking for a price match to Walmart to $and then wants the price adjusted by 15% by applying the registry coupon to the purchaseOur registry coupons have written exclusions on them which include the exclusion of electronics, so this purchase excludes having a registry completion applied to itOur price match policy also states that Cartwheel offers and Target Coupons cannot be combined with a price match
This guest has called in several times and has had $in price adjustments made to this order bringing the purchase price to $Several of the adjustments made have been exceptions to the above stated policiesBecause of this, I will not be able to apply any further discounts to this order including sending a $GiftCard and a further price reduction of $I'll personally follow up with our team members as well as their leaders to ensure they are familiar with the processes and policies Target has in place
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 10, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the very core, Alan and I came to an agreement of a $Target Gift Card and a $refundHe later called and took back the promise and agreement we came uponI told him I was calling for a price match from $to $796.89, and HIS solution was a $Target Gift Card and a $refund, I never asked for anything specifically except for a price matchAlan had plenty of time to see that I had used a coupon on the purchase, and I should not be penalized for his decisionI was on the phone for minutes and secondsI have my conversations with Alan recorded for my records
Final Business Response /* (4000, 12, 2015/12/15) */
Thanks for contacting Target on behalf of our guest***
At this time I have no further options for the guest and Target considers this matter closedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

As previously stated, the disclaimer regarding the guaranteed price only speaks to the fact that no other taxes, duties or fees will be chargedDue to the pricing error Target won’t be honoring the price the guest is requestingThere was an inaccuracy with the product information and as stated in our terms and conditions we reserve the right to cancel the orderI’m very sorry that *** isn’t happy with my previous offer to take $off his new order, but other discounts or options are availableTarget considers this matter closed as every available option has been explored

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Mr***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear Mr***, Thanks for contacting Target through the Revdex.com with your questions about a recent transactionPlease accept my sincere apology for any frustration and inconvenience. Our records indicate that the transaction you referenced is not outstanding with Target at this timePlease contact your bank if you have any additional questions or concernsOr you can give our team a call at: ###-###-#### and provide reference number ***. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, Amy Target Corporation www.target.com

I am rejecting this response because:
See Attached

I am rejecting this response because:
Upon further investigation I have found that Target uses a vendor called Market Source to sell its cell phonesThis is not obvious because all the employees wear Target logo shirtsNeither Target or Market Source is willing to take responsibility for the mistakes that these employees made. The employee that mishandled my transaction may claim to have offered to fix his mistake, but he did notI also offer these items to the Revdex.com as evidence of their incompetence and uncooperative behavior.1) There were customers before me who purchased cell new phonesI witnessed the cell phone employee; he could not fully enable their phones.(I was forced to cut this down due to a character limitPlease see attachment for full response.) 8) This is a new HUGE piece of information: I contacted AT&T as they are my phone service vendor and they said that the Target vendor opened unwarranted cell phone plans that grossly inflated my cell phone bill over $250! AT&T had to correct this error.I have had to spend hours either on the phone or taking trips to attempt resolve this incompetenceI challenge Target to review my last statement and reconsiderI should not have to chase down a vendor that is under their corporate logo that has made an error and they are not willing to justifiably fix itI eagerly wait for Targets response and what action the Revdex.com will take in light of this clear negligence of a transaction and failure to reply or communicate to a customer within an acceptable amount of time. Thank you,*** ***

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Amy Target Corporation www.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience It sounds like you were able to resolve the problem you had with the Sim and Air cards you purchased at the Macedonia Target storeIt sounds like it was a very frustrating experience I’ve reviewed your experiences both with our Guest Relations chat team and the Macedonia Store Team Members and have shared your experiences with the appropriate leadership for review We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Amy Target Corporation www.target.com

I am rejecting this response because:
Although you state that target needs to conduct additional reviews , these reviews are biased and discriminatoryYou are asking senior citizens questions about personal details about our neighbors, friends, square footage of our residence, and years houses were built in?I have a group of people that have experienced the same issues with your storesWe've spent countless hours in the stores only to be rejectedIt shouldn't take several hours to determine if you are a qualified candidate for a cell phone. On Wednesday I was approved and walked out with two iPhones worth $each from CostcoThis was on the day after I was "rejected" from targetGranted I'm sure Costco has their own set of procedures, your credit guidelines should not be as different for a well qualified candidate. Bringing these complaints to your leadership team is not enough for your guestsWe expect a higher standard from TargetAlthough you could not satisfy my proposed resolution a statement should be put out to inform your guests of these flawed practicesOverall the target brand was damaged with a large group of guests that were well qualified for your promotion

I am rejecting this response because:
In the original email sent to me in which stated I would receive a television same quality or better "as-promised" was not trueThe email also allowed me to choose a replacement television which I did and because they don't have that particular model , I was given a choice of 1, that they do not have to honor that promise

Thanks for contacting Target on behalf of our guest *** *** I understand that *** was looking forward to receiving his pre-order and I’m so sorry for any disappointment or misinformation he receivedThis order cancelled because the authorization hold placed on it was unable to be
renewedWhen a pre-order is placed, Target will send an authorization hold request to the card issuerIf any attempt to renew the authorization fails, the order will automatically be cancelled Once an order has been cancelled there is no further action that can be taken; the only option is to place a new orderAlthough no new orders can be placed for this item at this time, we do offer guests the option to sign up on Target.com for email updates on the Xbox One XThis gaming system is currently expected to be available during the holidays, and I invite *** to check back for more information on the Xbox One X console at that timeAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

I am rejecting this response because: If this is not an item that you sell then it shouldn't be on your website and get the hopes up of an year oldThis is the definition of advertisement Also the last representative I spoke to stated that I would be refunded my money for both orders and I was only refunded for the first orderI want my money backYou still owe me $

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely,JackieTarget.com Guest Services

Thanks for contacting Target on behalf of our guest *** ***I apologize for any frustration and inconvenience this has caused. I understand that *** ordered the 32” TV on 12/14/2015, which now has a cracked screen. She also purchased the Target year service plan
which does not cover cracked screens As it turns out, *** is past Target’s return policy and I am not able to offer her the resolution she was looking for. For more information on our return policy please click here As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 7, 2015/07/31) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address his concerns
I'm sorry to hear that when he went to use one of his Target GiftCards in the store he was told it no
longer had a balanceI can only imagine how disappointed he must have been when he wasn't able to use them on the purchase
He spoke with one of our GiftCards specialists who advised him to file a police reportTarget considers GiftCards to be cash and only GiftCards with a remaining balance can be replacedIf he believes the GiftCards were used without his permission then he needs to contact his local law enforcement office and file a report of theftTarget is happy to work with them to provide them with the necessary information to aid in their investigationI'd also recommend he log into his Target.com account and change the password
Since the three GiftCards no longer have a balance I'm not able to replace them; I'm sorry
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Initial Consumer Rebuttal /* (3000, 10, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd like to mention again that I didn't lose the physical GCsI still have themTheir value was stolen from my account on Target's web siteTarget asked me to enter my GCs info when I made purchases but it could not protect customer dataThis shows either its IT is incompetent or this is an inside jobIn either case, Target is directly responsible to my lossThrough the conversation, I only see how indifferent they areI don't know what else can be done other than saying I am totally dissatisfied with this representative and the company!
Final Business Response /* (4000, 12, 2015/08/03) */
I've advised our guest that if he feels his GiftCards were used without his permission then he should change his Target.com password and file a police report
At this time Target considers this matter closed as there are no other options for this situation