Target Corporation

Initial Business Response /* (1000, 5, 2015/11/09) */
hello ***,
Thanks for contacting Target on behalf of our guest ***Included you will find our response to ***At this time we have no further resolution for the guest since we not able to locate her transaction and we aren't
able to gather more specific information from ***Therefore, we consider this matter closed
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Kathy
The Target Team
www.target.com
hello ***,
We appreciate you contacting Target through the Revdex.com regarding your recent experienceAgain, we apologize for the inconvenience we've caused you with your mobile purchase
I didn't arrange a return pickup for your phone since I'm not able to locate your orderAs mentioned in my previous responses, our system doesn't show a record of your transaction base on the information that you providedWithout your order pickup number and other detail information that we asked for, we're not able to do more research on your experience
If you'd like to discuss your experience further, you can give us a call at 1-800-***When you call, please reference your case number: ***
I know this has been a frustrating experience for youWhile I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concernsI've documented your comments and will make them available to our leadership teamOur leadership team will review your comments with our team members to ensure they're providing the best possible service
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
Kathy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent all the information and I will now follow up with the company president directly
This is not right and target should have handled this and fully resolved this issue
This has been handled very poorly
Final Business Response /* (4000, 9, 2015/11/16) */
hello ***,
Thanks again for contacting Target on behalf of our guest ***As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Kathy
The Target Team
www.target.com
hello ***,
Thanks again for contacting Target through the Revdex.com regarding your recent experienceI appreciate your response with more information about your mobile purchase
As mentioned in my several responses to you, the free $GiftCard promotion only applied to a new line activation with a new phone carrierSince you did an upgrade with your existing phone carrier, your purchase wasn't qualify for the free $GiftCardI'm sorry for any inconvenience
I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserveThanks for contacting Target
Sincerely,
Kathy
The Target team
www.target.com

Thanks for contacting Target on behalf of our guest *** ***I’m sorry to hear that *** has been waiting so long for a refund for some damaged items he received and I’d love to do what I can to make this right for himI’ve issued a full refund for these two items; since he paid with a
GiftCard he will receive a new GiftCard with the refund amount to his email addressIt looks like we’ve also issued him a 5% coupon as a gesture of goodwill for the experienceI sincerely appreciate *** shopping with us and I look forward to his future orders! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

I am rejecting this response because:
The two boxes of litter cost I paid $after taxI only got $gift card issued for refundAlso I don't see 5% off coupon anywhere, not in email, not in my account

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello ***, Thanks for contacting Target through the Revdex.com regarding your recent experienceI understand your credit card is showing duplicate charges from a recent shopping experiencePlease accept my sincere apology for any frustration and inconvenience If these charges are not pending transactions but confirmed charges you will need to file a written dispute with your financial institutionInstructions are on the back of your bank statementFederal regulation Z protects consumers from errors on their account and requires financial institutions to investigate alleged error(s) and make the necessary correction(s) to account(s) I also understand you were charged twice for shaving creamWhile I wasn’t able to get the receipt ID number from you please take your receipt to Guest Services at your local storeThey will be able to correct any over charge on the shaving cream Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** T O'***. I understand *** was hoping to purchase this item at a sale price and I’m sincerely sorry for any disappointmentThis item was available at the sale price for store purchase only, and was removed
from Target.com to prevent any confusion with availability or pricingFor this reason, she was unable to purchase it from our website when she tried on 11/I’m sorry to hear that *** was disappointed with the service she received from our team members, however the suggestion to check local stores was correct as the item was only available at the sale price in stores.Although I’m unable to provide the resolution *** is seeking, I appreciate her feedback and I look forward to providing her with the kind of online experience she deserves as a Target Guest.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-*** and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration while using your third party card at Target. Because this isn’t a Target Red card account please continue to work with the bank that issued your third party card for any account concerns. Sincerely, NancyThe Target team www.target.com

I am rejecting this response because:This is advertisingif you are showing a price online then you should honor itIf the item is not available then you should not advertise the price

Thanks for contacting Target on behalf of our guest *** *** I understand Ms***’s Christmas gift to her children is not charging properly when used as directedI can only imagine how disappointing that is and I’m sorry for any inconvenienceI’m happy to say that this product is
supported by a Year Limited Warranty and US-based customer support all supplied by the manufacturer.The above information is listed in the Item Details on our website, and the Swagway website provides the following information: Limited Warranty covers the original purchaser from any defects in material or workmanship under use for one year from the date of invoiceSwagway will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretionReplacements may be different but functionally equivalent models.We encourage Ms*** to take advantage of this great support system provided by the manufacturerIf Ms*** would like to return the product to Target, she may do so online or at any of our stores from now until 1/We are unable to provide Ms*** with a different product in exchange for her item.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I understand *** received a damaged item, and has been attempting to contact us for assistance resolving the issueIt sounds like despite multiple attempts, *** has not received an acceptable resolution After
further investigation, it seems the issue is due to *** reaching the domestic Target.com guest service line, while she in fact ordered from the Target Borderfree international siteThe team members reached by the domestic Target.com phone line are not able to assist Target Borderfree guestsNonetheless, they should have recognized this as a Target Borderfree order and forwarded *** to a Target Borderfree agent that could assists *** I have gone ahead and issued a full refund as requested by ***She will receive a refund of $to her Visa card within 5-business daysFor any future assistance, *** is welcome to call Target Borderfree directly at ###-###-####, or by email at [email protected] As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:i under stand that anyone can use gift card if they have the numberBut I didn`t gave that number to anybody when I scratched the card for use purpose I found $and $on those cardsSo after buying from their store I didn`t use it so it should be intact Its not my fault that I bought it and there is no balance Also when I called their representative ; they told me that its happened with target before and I should get my refund and I filled stolen case after they told me that its used in a store of californiaFinally when I called after days another representative was telling me someone bought an iphone with that. why should I go to law enforcement since I bought it from you and you are saying its stolen its not my responsibility to keep the balance safe until I scratch the cardyou sold me a faulty card so refund my money thanks

The additional information is appreciated and it’s upsetting to hear how much we’ve let our guest downHowever, the final price for any item that’s sold on Target.com is determined once the item is added to the cart.I'm sorry that so much time was wasted due to invalid or misleading information from our online teamsSince this promotion is no longer valid, we’re unable to provide the outcome he’s seeking.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target on behalf of our guest *** A *** I apologize for any frustration and inconvenience this has caused for ***. I understand that his original order for the TV arrived damaged and his replacement TV was backordered and in addition was
told we had stock and I’m sorry that you were misinformed of our inventory by the previous team member. The TV is scheduled to be delivered between 8/12/16-8/17/16. A $Target eGiftCard was processed on 7/1/for ***’s experience The guest service *** experienced you isn’t part of our guest service philosophy, and I’ll personally follow up with the team member he spoke with to provide coaching to ensure this doesn’t happen again As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is highly satisfactory to meNancy was an excellent facilitator in resolving the issue and we plan to continue shopping at Target in the future. Thank you to all parties involved for resolving this issue.Sincerely, ***

I am rejecting this response because: The information you provided is incorrectPlease see the attachedWhen the product was scanned in the TARGET store, using the TARGET application, it displayed at the correct priceThe manager in the store stated when they scan at POS it shows incorrectlyThe clearance price shows $in the Greenville store location, however the price was not honoredThe response also did not address customer treatment at the location, nor the interaction with the corporate agent

Hello, Thanks for contacting Target on behalf of our guest *** *** I can only imagine how frustrating it was when *** didn’t receive her package from us as expectedWe certainly want our guests to receive their deliveries quick and hassle free, and I’m sorry to hear this
wasn’t the experience *** encountered Looking into this, I see that her order was placed on 2/6/2018, and FedEx may have delivered one of her packages to the wrong location on 2/7/An investigation was opened with FedEx on the 7th, and they stated they would be delivering the items within the next business daysSince the items were accounted for by FedEx, and were still within Target’s estimated delivery window, we weren’t able to issue any refunds or replacements at that time I’m showing FedEx reported the package as delivered on 2/9/and the investigation was closedWhile her order should now be complete, I can’t apologize enough knowing how disappointed *** was with our available resolutions, so I’ve sent her a $Target eGiftCard to her email addressI know I’m not able to change what she’s already experienced, but I have confidence that if she uses the eGiftCard toward a new order she’ll have a much better Target.com experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, AmyTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely,Target.com Guest Serviceswww.target.com

Hello, Thanks for contacting Target on behalf of our guest *** *** I spoke with *** over the phone and at the beginning of our conversation, he confirmed that the matter had already been resolvedHe is in possession of the items he initially requested as a resolutionWe spoke about the concerns he had about our service, and I issued a $GiftCard to him for his experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,Rachel Target.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** I apologize for any frustration and inconvenience this has caused. I understand *** experienced technical issues with our site while she was trying to place an order which is very disappointing I have
submitted this issue to our technical team for review Base on my research I can confirm that her order has been placed and is processing in our system. Please allow 7-business days for delivery I can’t apologize enough knowing Target has let *** downI’ve sent her a $Target eGiftCard to her email addressShe should receive the eGiftCard within 4-hours which can be used on Target.com or simply print it to use in storesI know I’m not able to change what *** already experienced, but I have confidence that if she uses the eGiftCard toward a new order she’ll have a much better Target.com experience! As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***.I understand the inconvenience caused when *** and *** aren’t able to order on Target.comOur order research team has confirmed that we’re not able to accept orders from them because we noted an irregularity with their recent
order historyTo avoid future disappointing online shopping experiences, we ask that they no longer order from Target.com and invite them to shop the great selection of items available in their local Target store. I’m sorry for the inconvenience this has caused but we’re not able to process future online orders for *** and ***They’re more than welcome to shop in our stores for their personal needsTarget considers this matter resolved and closed.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** I can only imagine the disappointment she experienced when she called us on 12/23/regarding some items she hadn’t received and was unable to resolve this issue before ChristmasWe know how important the holidays are
for our guests, and we hate to hear we missed the opportunity to make this right for *** I do sincerely apologize for the frustration, and I have shared her feedback with our senior leadership teamOur guest’s comments are a big part of helping us identify what needs to be changed I show that ***’s replacement items were delivered on 12/27/I’ve gone ahead and sent *** a $Target eGiftCard to her email address at ***@icloud.comI know I’m not able to change what she’s already experienced, but I have confidence that if she uses the eGiftCard toward a new order she’ll have a much better Target.com experience As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Amy Target.com Executive Offices