Target Corporation

Dear ***, Thanks for contacting Target on behalf of our guest *** *** At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI searched for the guest’s order using the order number and email address provided (***, ***@gmail.com ) but don’t show any orders or
Target.com accounts under that informationI was able to locate a Target.com account and pending order for of the Enfamil ProSobee Soy Infant Formula Powder - oztotaling $Target.com doesn’t charge for an order until it ships so what the guest is seeing attached to his financial account is an authorization holdI went ahead and cancelled the order (***)The hold should drop off the guest’s account in a few days depending on his financial institutions policy. I advised the guest to contact them with further inquiries regarding his fundsAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. As previously explained the email that is sent to the guest directly states that you must provide the email you used on your pre-orderAt this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporation www.target.com

Initial Business Response /* (1000, 5, 2015/07/10) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address his concerns
I advised the guest that the additional cent that was added to the item(s) he purchased was a
standard price increaseThe price of the item was increased over the week period the items sat in the guest's account cartI also advised the guest that or merchandise and prices are always changing and our terms and conditions can be viewed on Target.com at the bottom of any item pageI advised the guest that a price adjustment isn't possible because it's outside our price adjustment policyGuest said he received one of the packages and it had the wrong color item so I advised the guest he can return the item to a Target store for a refund or I can send him a return shipping label and he can send the item to our return center for a refund or replacementGuest declined resolutionTarget has no further resolution for the guest
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from a 3rd party representing Target.com that was more like it was from a collection agencyHe talked over me rather than talking with meI had no choice but just to agree and end the callMy concerns were not addressed
Final Business Response /* (4000, 9, 2015/07/13) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address his/her concerns
The guest is asking to have the price of an item adjusted to the price it was weeks agoAccording to the guest he put the item into his cart but didn't actually submit the order for another weeksThe price has since gone up by centWe will typically adjust a price within days of that price changingweeks is well outside that time frameI offered to assist the guest with returning the wrong colored item for a refund or replacement but the guest declined that offerThe guest is requesting a discount on the itemI was unaware of him being sent an incorrect item until the he mentioned it during our phone conversationI saw no mention of this in his original complaint to the Revdex.comThe guest can return the item to any Target store for a refundTarget has no further resolution for the guest
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

We understand that our guest disagreed with our previous response and requested a refund of $for the package rerouted fee and an additional $Target GiftCard to purchase a similar item. When our guest is submitting an order online, our website will always display the default shipping address that our guest requested for their shopping account, unless if our guest updated/changed the shipping address where the order needs to go to that is different from the default shipping addressThis information is available to our guest at checkout before submitting the orderAfter our guests click the “Complete Order” button, an order acknowledgment email is sent to our guest with the order details and the shipping informationIf any issues occur, our guest has the option to update and/cancel the order before it’s processed. I understand that the shipping address somehow changed when *** updated her payment methodOur team members were trying their best to help redirected the shipment to the requested shipping address when she called, however, this option wasn’t availableI show that *** had spoken with a team member on 12/07/who had advised *** that she’ll attempt to reroute the shipment to the correct address and if this option isn’t available she’d have to request it to be returned to senderThis team member clearly documented that, the reroute to a different address option wasn’t available so she requested the shipment to be returned to sender and *** was informed of thatThis shipment returned to sender wasn’t by mistake, our team member was just trying to prevent the shipment from going to the wrong address. The one shipment that *** was able to reroute but our team member couldn’t because it was going via Sure PostTarget team members aren’t able to intercept Sure Post PackagesI’d be glad to refund the $rerouted fee, which I’ve sent a $eGiftCard to the email address on the order*** will receive it within 4-hours. I understand that the returned item is currently out of stock but the good news is that it’s not discontinuedOur guest is more than welcome to place a new order when the item is availableThis item was purchased at $and was fully refundedI’m sorry, but I’m not able to send an additional $Target eGiftCard per our guest’s request because this wrong shipping address situation happened wasn’t caused on our endTarget considered this matter is resolved and closed

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsMr*** contacted Verizon directly about his account and was credited back for charges and considers the issue resolved
Because Mr*** was still disappointed with his Target Mobile experience, we have shared his comments and concerns to the Target Mobile Leadership team for further review and follow up As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because:A simple refund is not enough, as the company should have notified me of the issue, so I could address it by giving them the new address so it could re-shippedI find it hard to believe that the xompany thinks I don't want an item that I paid for and decide to ship it backThere should have been a way to fix this before restocking the itemsTarget's response shoes they don't care, by asking me to keep monitoring their websiteLady, I don't have time to do thatSo unless you have another one to make this rightI will never do business with Target again, and will also shut off my Target credit card

I’m sorry to hear that the refund hasn’t posted to his account. After working with our REDcard department they confirmed that the PSStreet Fighter was the game that was issued a refund and not the PSDynasty GameI’ve attempted to contact the guest by phone but the number provided goes directly to voicemail, so I wasn’t able to confirm if the wrong item was returned in errorSince our guest name isn’t stated on the voicemail I was unable to leave a message.Due to the lengthy amount of time that has passed, we’ve decided to refund the PSDynasty GameOur guest should receive a generated email regarding the return within the next hours, and the credit will post to his REDcard within 3-business daysIf our guest still has the PSStreet Fighter Game, he is more than welcome to keep it free of charge.I hope this updated information is helpful and we appreciate his patience.Sincerely, Shanetra Target.com Guest Services www.target.com

Dear ***,
Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms***
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at *** and reference
case number ***
Sincerely,
Amy
The Target Team
www.target.com
Dear ***,
Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience
Rain checks can be issued for general merchandise grocery items, but can't be provided for produce items/scale labeled grocery products sold by poundI apologize for any confusion caused by the store issuing rain checks for those itemsI am sending you a Target GiftCard as a goodwill gesture and to invite you back to shopPlease look for that to arrive within the next 10-days
I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours
Sincerely,
Amy
The Target team
www.target.com

Initial Business Response /* (1000, 6, 2015/06/26) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I reached the guest by phone and apologized for her poor order experienceI informed the guest
that the item she wanted was out of stock and this may have been why she had the delay in her order being submittedI advised the guest that was able to submit a cancellation request but there is a possibility the orders won't cancelAdvised the guest that in the case they don't cancel to call me directly and I'll assist her at that time
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Initial Consumer Rebuttal /* (2000, 8, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target did an outstanding job of making things rightI am a satisfied customerThanks to Geoffrey who assisted me directly with this issue

Thanks for contacting Target on behalf of *** *** We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit
purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

I am rejecting this response because:
Target called me on Saturday 11/5/16. They asked for the numbers from the card used and wanted receipt from purchase made on 9/25/to investigate. I am not comfortable giving that information over the phone. Between the incidence on 9/25/and again this past week I have spent approxhours making phone calls to clear this up with MasterCard. The issuer was PayPal MasterCard they directed this directly to MasterCard security who both times linked the issue to Target and suggested I do not use this or any card with them in the future as the problem was linked to them. Target claims they have no way of doing this. The first time it took several days to clear this up and I was unable to use the card during this time. The second time caused embarrassment for both my husband and myself. This has not been settled because Target called on Saturday. I have been assured by PayPal and MasterCard that my account is in good standing. This MasterCard is linked to my personal checking account. I have been told by several people at MasterCard and PayPal that it is linked to Target having problems in their stores or system that is causing this. This did not come from just one person looking in to this

I am rejecting this response because:
Thanks to the Revdex.com I finally receive MY own money back. Target Corporation is so dishonest and disorganized that they chose to pay their own employees a large sum of money to hassle me and waste my time for hours and hours of phone calls, emails, and chats that resolved nothing Every employee on every level refused to help me.Target employees were paid to hassle me, frustrate me and lie to me, all while stealing my moneyWhat do I receive in return? MY OWN MONEY BACKTarget will never receive another penny from me or my family

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any frustration and inconvenience Not enough information was provided to research, like the receipt id number for the purchase, store location or if this was a Target.com order not picked up or returned to the store Should you need additional help please provide transaction information so we can research further in order to help We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

I am rejecting this response because:
I explained to Target that I was not sure of the payment method used I gave them the information on the card it would possibly be on These dishes may have been paid with cash as I sometimes do that as well Either way I brought my entire set of Target brand dishes to the Mooresville, NC Target store where they were purchased I need that money to purchase dishes at another store as I will NOT be purchasing dishes from Target nor do I need to purchase anything else at this time I am attaching pictures of my broken dish and also other complaints regarding this same set of dishes Target is taking the money and selling faulty dishes They have had numerous complaints about these dishes and should now be aware of how unsafe they are I explained to the store that I did not want a gift card and was told to contact the Customer Service Corporate number and they would take care of it for me Now I am being told that I can't have my money back because I no longer have a receipt? They have their faulty dishes back and they see the evidence that they have been selling unsafe dishes I would like to have a full refund issued but not in the method of a store credit card Target should not be keeping the money of customers who purchased unsafe dishes just because they no longer have the receipt No one else sells Threshold dishes that I am aware of so they know that Target received the money for them I would like my money returned

I am rejecting this response because:
It's not fair to customers

Thanks for contacting Target on behalf of our guest *** ***I can only how frustrating it must have been when he received his propane tank cover with important missing pieces.A replacement order
has already been shipped and he has already received his replacement propane tank coverHe should have received his tracking information by email along with how to return his original propane tank cover back to our return centerHe may disregard that email as it’s a generated email that is sent after a return is created.I have shared his disappointing experience with my leadership team to reviewI also followed up with the team members that he spoke to provide coaching and ensure that this experience doesn’t happen againAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Teamwww.target.com

Thanks for contacting Target on behalf of our guest *** *** and her concern about the charges on her recent Target.com ordersI apologize for the confusion that the multiple charges have caused her. Items from Target.com are charged as they are shipped or picked up, so it’s not unusual to
see the order total split across multiple charges. This can be very confusing when there are multiple orders paid with a variety of payments within a short period of time; such as the case is for PamRegarding the specific charges that she notes (6/$6/$6/$5/$5/$5); I’ve found these specific charges in different orders placed within a few days of each other. I’ve included the breakdown below. Please keep in mind that the dates shown below are when Target finalized the charges, so they may vary from what her statements show Order *** placed on 5/22/for a total of $had the following charges applied: 05/27/$to Target GiftCard ending in *** 05/27/$to Target GiftCard ending in *** 05/27/$to Visa ending in *** 05/27/$to Visa ending in *** Order *** placed on 05/23/for a total of $had the following charges applied: 05/23/$to PayPal ending in *** 05/30/$to PayPal ending in *** 05/30/$to PayPal ending in *** Order *** placed on 05/27/for a total of $had the following charges applied: 06/05/$to Target GiftCard ending in *** 06/05/$to Visa ending in *** 06/11/$to Visa ending in *** 06/11/$to Visa ending in *** As it turns out, I will not be able to process a refund since I’m showing the totals charged are correct. I hope that the above breakdown helps to clear things up for her. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI resolved the issue for the order the guest contacted the Revdex.com about (9***394)Guest requesting assistance on an order that wasn’t a part of her original Revdex.com complaint (***) I advised the guest that If she’s having issues with order *** she’ll either need to contact Target.com guest services at ###-###-#### for assistance or open a new complaint with the Revdex.comI advised the guest to keep in mind that if she’s experiencing issues with other orders she’ll need to list those orders in her new complaintAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####