Target Corporation

Thanks for contacting Target on behalf of our guest *** O *** I would like to apologize for any frustration and inconvenience this has caused ***. Based on my research I can confirm that a microwave was originally ordered on 8/28/16, which shows delivered on
9/1/16, with UPS tracking number ***. *** never received the item and contacted our office and a replacement microwave was processed on 9/1/16, which also shows delivered on 9/6/through UPS tracking number ***, contacted our office again, since she had not received the replacement microwave. This is definitely not the experience we want *** to have. I have processed a full refund to ***’s accountSince her order was paid for by both Target GiftCard and a Target Debit Card, a $Target eGiftCard will be sent to her email address and the remaining balance of $will be refunded back to her Target Debit Card. Please allow 3-days for the credit to appear to the Target Debit Card I would suggest for future orders for *** to check the “signature required” option during the checkout process to ensure she gets her items As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***. I understand that he placed an order that included promotional GiftCards and would like the value of those refunded back to him.When an order is placed the refund is reduced by the value of the promotional GiftCard unless a
guest returns the order to the store along with physical GiftCards; electronic and mobile GiftCards are nonrefundable in this scenario. I understand that Mr*** did try to cancel the order and was unable to. Our goal is to deliver orders as quickly as possible, so there is only a short window of time to cancel an order after it is placedI apologize that this situation has caused our guest so much time and frustration.I’ve gone ahead and manually refunded him the $back to his method of payment. Because it was a manual credit, it may take up to days for him to see the amount post back to his statement. I understand that we have disappointed and I would like to invite him back for a better experience. We encourage him to use the GiftCards that he received with his purchase to place a new order with us.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***I apologize for any frustration and inconvenience this has caused our guest. I understand that *** never received the Apple watch from her order. Base on the information we have received from USPS, the
Apple watch was delivered on Friday, 4/29/at 5:PM. We are unable to provide a refund for this itemOur guest may contact her local post office and file a dispute or claimAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

Thanks for contacting Target on behalf of *** * ***.I'm very sorry to hear that one of her Target GiftCards was used without her knowledge. I can only imagine how frustrated and confused she must've been so I appreciate the time to bring this to our attention. We've reviewed the
transaction, and could not identify any suspicious behaviors, card tampering, or a lack of card security prior to purchase. If the card was used without her consent, we believe the card information may have been shared directly or indirectly. We are unable to refund or replace this gift card. Target considers gift cards to be like cash and can only be replaced if there is a remaining balance. She has filed a police report and at this point Target will work directly with law enforcement. We'll assist with their investigation but we cannot guarantee a replacement for the gift card or restitution of any kind. Thanks,JackieGiftCard OperationsCase ***

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear about the difficult time he had attempting to place an order for the Apple Watches of his choiceI’m sure this was a frustrating experience, especially since this should be a joyful time of the year. Our
team members are empowered to assist our guest with the best of their abilityTherefore, it saddens me to hear that he was spoken to so rudely after sharing his concerns with our online teamI’ve noted all of the team members that he has spoken toI’ll personally follow up with them as well as their leaders to provide coaching to ensure this doesn’t happen again.I understand this entire experience was disappointing for our guest, especially after taking the time to place multiple orders and after receiving cancellation emails for all of them.When his order was submitted, the order acknowledgment email was sent to our guest to inform him that we’ve successfully received his order request but it was not a confirmation or a guaranteeIn addition, it doesn’t mean that an order has been accepted or shipped, or that the price availability of an item has been confirmed If the item is no longer available or we determine that there were inaccuracies in our product information, we will cancel the order and notify the guest via email.I recognized he’s concerned because he hasn’t received a refundWhen guests enter their payment information during checkout, we may submit an authorization hold on the payment methodIn his case, we wouldn’t charge his card unless the item was picked upSince the watch of his choice wasn’t available at the time of pick-up, his order was cancelled.Cancelling of an order automatically sends a request to the card issuer to remove any authorization holdsThe length of processing time varies depending on the card issuerWith that being said, a refund cannot be provided since we never received any payment from his bankIf for some odd reason he was charged for this cancelled order, I advise him to contact his bank right away and share his billing concerns.I sincerely apologize for any inconvenience we may have caused and I thank him for taking the time to share his online experience with us.As always, I appreciate the assistance you provide us with our guests If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for reaching back out to us regarding the Apple Watch order for *** ***. I understand that the guest remains upset about her order and I apologize for this experience. Due to unforeseen demand, the manufacturer of the Apple Watch does not have enough stock available to
supply retailers including Target. Our guest’s original order was cancelled but she was able to place a new order and does have a watch reserved on backorder when inventory arrivesOn 9/an oemail notification was sent to her letting her know that the delivery date was changed to 10/24; it also provided her an option to cancel the order should she decide she no longer wants to waitEven if the original order hadn’t been cancelled, that order would be on backorder as well because we have not received inventory from the manufacturerAll of our guests have been compensated in the form of a GiftCard due to the delay. We cannot apologize enough for the disappointment this has caused our guests inclouding ***.If she wishes to cancel her order, I can certainly request that. However, the refund will be in the same tender that was paid on the order. In this case, the guest used $in Target GiftCards and $on a Visa and that is how it will be refundedWe will not be able to refund the GiftCards used on the order to a different form of tender.I understand my apology doesn’t eliminate her frustration or get her the watch any sooner, but we are working closely with the manufacturer to ensure we can fulfill these orders as soon as possible

I am rejecting this response because:This conversation did not end well and do not accept the gift card offer I mentioned that I declined Please close this case I am a very dissatisfied customer and will not be returning to the store

The free shipping when guests spend $promotion only applies in the contiguous United States and excludes Alaska and Hawaii Sara can still qualify for free shipping when she places an order using a Target REDcard REDcard Free Shipping is available to guests in Alaska and Hawaii, but may exclude orders for large items I’ll certainly share Sara’s suggestions with our senior leadership team as our guests comments are a big part of helping us identify what needs to be changed

Thanks for contacting Target on behalf of our guest *** *** We certainly want to ensure our guests are able to get the sale prices they are eligible forI contacted Ms*** via telephone to discuss this issue furtherAfter apologizing to her, I offered to help her place another
orderShe was previously offered to place an order and receive a 15% discount since the product is currently on sale for $This will actually bring the total lower than the original $she was going to payMs*** agreed and we placed the order over the phone; she received a sale price of $ As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Initial Business Response /* (1000, 5, 2016/03/24) */
Hello ***,
Thanks for contacting Target on behalf of our guest *** ***
Upon receipt of your contact, we reached our guest to address their concernsI spoke with the Team Lead of Target Mobile at the Princeton store
regarding Mr***'s exchangeI was advised that Mr*** was misinformed previously and that he can exchange the phoneI then contacted Mr*** and advised him that he can return to the store and have the phone exchangedI also sent him out a GiftCard as a good will gesture
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)440-and reference case number ***
Sincerely,
Sonzaray
The Target Team
www.target.com

Thanks so much for contacting Target on behalf of *** *** I can only imagine how disappointing it must’ve been when she wasn’t able to place her order with all of her Target GiftCards The team member that she spoke with was correct when they informed her that we’re unable to
place an order on Target.com or over the phone with more than four payment methodsIf she would like to use more than four GiftCards to place an order, she’ll have to combine her GiftCards at a Target storeShe can find more information regarding our accepted payment methods in our help section listed on Target.com At this time, a Target GiftCard can’t be purchased with Target GiftCards as the payment tender on Target.comI apologize for the inconvenience that this has caused and I’ve shared her experience with the appropriate team As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI researched the guest’s order summary and PayPal accountAt the present time Target.com is locked out of the guest’s PayPal account while his financial
institution researches the issueOnce his financial institution resolves the issue Target.com will be able to take action if neededAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
Like I said in the complaint details. I did contact Sony about it, Sony wants Target to take care of it! If I have to, I will do a reverse charge on my Red CardInstead of geting free 4k movies, I would get a refund on the Sony 4K player and still keep the player

Thanks for contacting Target on behalf of our guest *** *** Based on my research, *** placed an order using the email address *** on 5/14/for the infant sneaker and the toddler cardigan We received a request on 5/14/to cancel the orderI have re-issued funds back to *** Target eGiftCard in the amount of $Cancelling an order automatically sends a request to the credit card issuer to remove any authorization holds. The length of processing time depends on *** credit card company and can contact her bank for more informationAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) 591-

I am rejecting this response because:
I want to thank Target for replacing my gift cards.However, I think Target needs to reconsider its policy regarding the replacement of defective or inactivated cardsThe current policy offers no consideration to it customers when the activation process does not function properly or goes awryTarget enjoys a lucrative profit center at the expense of its customers when activation problems occurAs the grandmother of seven, who has frequently purchased gift cards, I will no longer continue this practice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11641552, and find that this resolution is satisfactory to me

I am rejecting this response because: I receive no phone or email message in regard to this matterPlease have them email me at ***.***@yahoo.com I included the order number From the packing slip that was on the rug when I submitted the complaintThe number is *** My name is spelled *** *** and my email is ***.***@yahoo.comHowever, the name on the packing slip was "*** ***" so I can only assume that the rep who took my order sent the receipt for the transaction to "***.***@Yahoo.com" which I obviously have no access to as that is no my email address. The shipping address is *** *** *** *** ** Export, Pa I was charged $but should have only been charged $after my gift card which I confirmed with the phone rep prior to hanging up the phone. Thanks for your help.***

I am rejecting this response because:I received a voice mail from the Target representativeShe basically re-iterated that if the register does not accept the coupon, they do not accept that couponShe suggested I have the manufacturer re-issue the couponUnfortunately, consumers do not have the power to do thatThat was a coupon that was part of the Sunday papers inserts, not even an internet printable coupon. I have used that same coupon at different stores, and never had any issueSo again, I would like to stress out - my issue is not with the store, or coupon acceptance policy - BUT with how the registers are programmed at Target, so that perfectly valid coupon is being rejectedIf they intentionally exclude Digiorno from accepted manu coupons for some reason - then they should have Digiorno include Target exclusion wording on the coupon I was provided no explanation why the coupon is being rejected by the registerI do not think their IT really meant to have that coupon rejectedOtherwise, they should work with Digiorno I am including the picture of the couponRegards,*** ***

Thanks for contacting Target on behalf of our guest *** *** *** I can only imagine how upsetting it must’ve been when her original order was lost in transit The Ashley Ottoman isn’t out of stockSince its being shipped straight from the vendor and not a Target fulfillment
center, we don’t have direct access to their available inventory, however, I was able to confirm with the vendor that it’s still in stock which is why it’s still showing available on Target.com Her orders ending in and were both cancelled by the vendorI have opened a ticket for our team to look into this further and make sure that this wasn’t a known issue and ensure that this shouldn’t be an issue going forward I noticed that she placed an order on 09/25/that is processing as normalShe should receive tracking information shortlyIf she decides to return the ottoman or the vendor doesn’t ship the item, I’d be more than happy to deactivate the eGiftCard her refund will be sent on and issue her refund through PayPal As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsMs*** and I discussed her experience at the store and with Target Guest ServiceI documented her concerns and advised her that I
would share her feedback with the store leadership teamI sent *** a small Target GiftCard as a good will gesture. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com