Target Corporation

Thanks so much for contacting Target on behalf of *** *** I understand why she’d be frustrated after receiving the wrong quantities of the Decorative Metal Balls. Like the previous team member advised her, I’m unable to replace an order that has already been replacedI understand
that she still hasn’t received her desired quantity and needed these by Thanksgiving, however, if she were to reorder a new set, she would receive them after ThanksgivingSince replacing nor reordering them is an option, I went ahead and refunded her in the amount of the missing quantity in the amount that she ordered them at *** should receive a refund in the amount of $back to her Visa Card in the next 7-business days As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Initial Business Response /* (1000, 7, 2015/12/22) */
Thanks for contacting Target on behalf of our guest ***
The Cyber Monday promotion event for 15% off was provided with a codeThe code was CYBERGuests had to enter this promotion code to get the discountIt looks like
*** did not enter the code CYBERSince the code was not entered the system did not give *** 15% off his Apple iPad Air
I will be happy to honor the 15% off promotion because *** placed the order on 11/30/I will issue a 15% refund to ***'s original form of payment today, 12/22/Refunds take 5-business days to reflect on the original form of payment
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 9, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are honoring the discount I expected to get when I ordered the itemThat is what I asked for so I am satisfied!

I am rejecting this response because: Hello, Yes they did offer the gift card ( that was in NO way associated with that order) and the back on a gift cardat the time, they were running a special on the chairit was normally and on sale for They also had a stackable promotion for % off using the " BABY10" code on all baby purchases They are NOT taking into consideration that because they sent the wrong chair, they are no longer allowing me to participate in that "special"price. If I returned it and used the gift cards they provided, they are not assisting me with getting the chair at the price I agreed upsonI would have to use the gift cards than I loose out on that special price and I am pretty much did not get the 10% off or 15% off as I agreed to in the original purchase. I am happy to purchase a chair that is and then Target offer the same promotion they had going on when I made the purchasethe chair will be then I can get the 10% offit does not make sense that they are saying they have assisted me with giving me gift cardsIf I go back and purchase the chair at and use my gift cards, I will not be able to use the "registry completion" making my purchase even moreI would ask that you push them to honor the SAME deal with another chair at the same price

Thanks for contacting Target on behalf of our guest *** ***. I want to take the time to apologize to *** for the inconvenience we've caused her while picking up her shipmentShopping on Target.com is supposed to be fun and easy but I’m aware that wasn’t her case. After reviewing
our guest email communication, I confirmed the pickup confirmation email was only regarding the Bath Towel, which was purchased on same orderThis would explain why the two pairs of Boy Shorts weren’t ready when the guest arrived at the storeWe do our best to fulfill every order and I’m sorry we’ve let her downMs*** has every right to be disappointed after being told that she has to wait until 1/11/to receive a refund for items that she expected to be ready on 12/31/2016. When a guest enter their payment information during checkout, we may submit an authorization hold on the payment methodIn her case, we wouldn’t charge her card unless the items were picked upSince both pairs of the Boy Shorts weren’t available at the time of pick-up, these items were cancelled from her orderAt this time, Target online processing system is completely different from our in store processing systemThis is why the store didn’t have the capability to apply her online payment to her in store purchase. Cancelling of an item automatically sends a request to the card issuer to remove any authorization holdsThe length of processing time varies depending on the card issuerWith that being said, a refund cannot be provided since we never received any payment from her bank for the Boy ShortsMs*** was charged a total of $for the Bath Towel that she picked up during her store visitI recognized this entire experience has been unpleasant and I cannot apologize enough for her disappointment. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Mr***. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-####
and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com Dear ***, Thanks for contacting Target through the Revdex.com regarding your recent experiencePlease accept my sincere apology for any disappointment. Target requires a valid receipt when making a returnOf course, we know that things happen and that isn’t always possible and for that reason we do offer receipt look up at the guest service deskI’m sorry to hear the store was unable to accept the photo of your receipt and for the accusation made by the team member at Guest ServicesI have shared your concerns with the Store Team Leader. The amount of the refund offered to you was based on the $Target GiftCard that was provided to you as a promotional offerThat $GiftCard which you still have would have reduced the refund amountIf you returned the GiftCard then the amount offered for the return would have been the full $ I have sent you a Target eGiftCard as a goodwill gesture and invitation back for a better experiencePlease look for that to arrive within the next 1-days. Thanks for contacting usI understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, AmyTarget Corporation www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsBecause the TV was a Black Friday special purchase with limited quantities we aren’t able to provide a rain checkWe understand
Ms***’ disappointment and the TV has been returned for a full refund As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team

Thanks for contacting Target on behalf of our guest ** ***I understand that Mr***’s orders have been repeatedly cancelled with Target.com and I can only imagine the frustration he’s feltAt this time, I encourage Mr*** to speak with our order verification team personallyPlease direct Mr
*** to call our main line at ###-###-#### and speak with one of our team membersThey will be able to connect him with our order verification team for further assistanceAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Sincerely, Rachel Target.com Executive Offices www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe contacted the extended Service Plan team on ***’s behalfThey located the information needed and were sending Mr*** a
shipping label so that he could submit his television for repairs As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Amy Target Corporation www.target.com

Initial Business Response /* (1000, 5, 2015/12/09) */
Thanks for contacting Target on behalf of our guest ***
I know this has been a disappointing experience for our guest since she was expecting to receive the "The Simpson House LEGO Set"
Despite our efforts, a small number of
items on the site may be mispriced, described inaccurately, and or unavailable product images, specifications, availability and servicesThis information can be found here under the Availability, Errors and Inaccuracies section
I can only imagine her frustration after noticing the item purchased isn't the item that is being shippedWhen she called to inform us of the incorrect item our team member should have informed our guest that the item description was incorrectThe item she received was the correct itemSince the guest wasn't expected the "Lego Shuttle Set" we don't expect for her to keep an item that she doesn't wantThis is why the team member advised our guest to return the item for a full refund
I understand she still want The Simpson House LEGO SetFortunately, this set is in stock and currently price at $Please feel free visit our website and place a new order for the LEGO The Simpsons House
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***
Sincerely,
Shanetra
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I was to go into the store and buy the set, I would not expect to have the set "switched" out at the register or be called back to the store to exchange itPlus, what about the time I spent on hold after the 1st rep put me back into the queue!!!!!!!!

Thanks for contacting the Target Executive Offices regarding the concerns of our guest *** ***.I’ve been in contact with *** several times today and have resolved her concerns by issuing two refunds in the amounts of $and $back to her Target Debit Card; this may take 5-
business days for her to see it post to her accountI understand that she had trouble receiving her refunds and has spent a lot of time trying to resolve them. I’m sincerely sorry for the frustration this his caused her and I’ve issued her a $electronic GiftCard to invite her back for a better experience. Although I’m unable to provide the additional compensation *** has requested, I understand her time is valuable and I appreciate her sharing her concerns with us. She can rest assured that I’ve shared her experience with our Senior Leadership Team and that this has been resolved by the Target.com Executive OfficesAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Offices www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile I accept the settlement with the refund, I do not agree with the response message from Target as I did not violate any terms to this order and I am not a reseller as wellTarget should enhance it's own system and make any terms clearly stated (instead of having two different terms for online and B&M stores)Simply blaming customer by covering its own mistakes is not the right way to do businessThanks Revdex.com for the great help to have this issue resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for responding in a timely manner

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, NancyThe Target Teamwww.target.com

Thank you for contacting us on behalf of our guest *** ***. I’m disappointed to hear about the poor delivery experience our guest had to endure after waiting patiently to receive unbroken Pasta SaucesDue to the holiday season, our customer service center has been busier than normalI
realize this experience was unpleasant and it’s completely understandable the guest is requesting a refund at this time. As of today 12/07/2017, I’ve issued a refund in the amount of $Since the order was paid with PayPal the refund will be issued in a form of an eGiftCardDue to the fact that our guest haven’t received her shipment I’m requesting that the refund is issued back to PayPal and we’ll closed the eGiftCard. I’m advising her to allow 24-hours to receive the PayPal creditDue to the return, our guest will receive an additional email asking her to return the shipmentPlease disregard that portion of the email since we’re aware that the shipment never arrived to our guest. We appreciate the time and service that you provide for our guestsIf you have any other questions or concerns contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe advised Target has made changes to our guest survey program, which includes removing the sweepstakesInstead we are focusing
on using our survey as a feedback tool to drive more direct conversations with our guestsWe hope to better understand the experiences our guests are having and will use what we learn to improve overall guest experience As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

I am rejecting this response because:The first team member I spoke to said he will create a report to make sure they won't send out the wrong color but I still do The second team member told me there's no report has been created, so then she did it My point is why should I have to go thru all the troubles to reorder the item myself, and have to wait for my credit until they've received the two items I have right now I'm not the one ordered the wrong color Target is the one sent me the wrong color not just once but twice They should train their warehouse people better instead of having the customers to deal with their errors! Like I mentioned in my original complaint, I want them to send me the "Blue" one with the 10% discount credit back to my credit, then I will send them the other two I have after I've received the "RIGHT COLOR" one Or I will keep the two them all with full refund. Thank you

Initial Business Response /* (1000, 5, 2015/11/18) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached our guest to address her concerns
I'm sorry to hear that our guest didn't receive the promotional $eGiftcard for her purchase
and she had to contact us multiple times via email but didn't receive a response
Target strives to provide a great service experience for each and every guestAll Target team members are trained to assist our guests within the best of their abilities and I'm sorry she felt that she was being ignoredOur guest previous emails to us were possibly misrouted to the wrong area and as a result we may not have received themIgnoring her was absolutely not our intent
I show that there were two emails sent to our guest's email address on the order on 11/01/The first email was to notify her that the eGiftcard has been shipped and the second email was the actual eGiftcard information that contains the Giftcard number and the access numberI'm sorry that she didn't receive those emails but our records show that they were successfully deliveredI've resent the eGiftcard to the same email address we have on file and she should receive it within four hoursIf our guest still have not receive it after four hours, I'd be happy to mail out a replacement Giftcard to her shipping address
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Sincerely,
Elenna
Target.com Executive Offices
www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** **. Upon receipt of your contact, we reached our guest to address their concerns of Cartwheel coupon for iPad Air GB or iPad AirGB not being available in all stores due to Apple is at the end
of product life and surplus of this older inventory at stores runs low until sold outAdvised Target does have inventory in store stores and working with Merchandise team in attempt to locate inventory for Ms** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Thanks so much for reaching out on behalf of *** *** I understand *** wanted the order held until the weather was warmer, however, an order is processed and shipped as soon as it’s submitted I’ll be happy to refund him when he returns the plantHe returned a box that
contained only branches, however, our return center sent it back to him because it wasn’t the plantOnce the plant is received at our return center, he will be refunded in the amount of $ As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Jenna Target.com Executive Offices www.target.com

I am rejecting this response because:
I do not want the $eGiftCardMy position is that Target tried to fool me by giving a size mens mocassins even though size was ordered, and they also deliverd the order to me as if the order was correct even though the size they delivered did not match the size ordered They did not even mention when I picked up the order that the size was not available and whether I wanted the size or not, instead I happened to see it as I was leaving, which is fraud So I am not satisfied with anything less than complete refund including refund for womens mocassins At this point Revdex.com cannot do anything further, so I will submit complaint to the Minnesota Attorney General