Target Corporation

Thanks for contacting Target on behalf of *** *** (aka *** ***) We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to
prohibit purchases of any merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe followed up with Consumer Cellular on behalf of Mr*** for a review of his accountWe sent a copy of Consumer
Cellular’s response detailing dates and times Consumer Cellular had contacted Mr*** notifying him of data use and increased data planAlso included in response was a review of phone conversation of Mr*** and Consumer Cellular agent on August 19, reviewing data plans and Consumer Cellular offering a good will gesture credit As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. At this time we have no further resolution for the guest and we consider this matter closed.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely,SonzarayThe Target teamwww.target.com

Thanks for contacting Target on behalf of our guest *** ***Upon receipt of your contact, we reached our guest to address their concernsI reviewed the guest’s summary for order number *** and show that a portion of the order was cancelledI show an invoice for $for payment
from a Visa accountThe remainder of that order was cancelled and the guest wasn’t chargedA Target eGiftCard was issued on 7/21/and redeemed on that same day; order number *** for the Threshold Dinner SetThe total of that order was $I requested a $Target eGiftCard for the shipping cost and the 30% discount he was promisedAs always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

I am rejecting this response because:
Target reply implies I'm misunderstanding their promotion.I should never be charged for something advertised as free"free" and "charge" are opposite in that case.In absolutely no way I accept to be charged for the gift cardsThey were free with the purchaseI don't need to give any reason, but I'llOne reason is just the principle of mishandling the advertisement, a free item should never be chargedThe other reason is that it means my credit card will not cover the full charged price if I ever have problems (extended warranty), because the item price was charged less than advertised.To make things worse, I received the coffee maker Saturday, opened, the seal was broken written "void"Clearly a returned itemI contacted Target chat, and maybe because of this Revdex.com complaint they said I have to speak with some "specialized team".Sometimes I feel Target is not here to serve customers, but we are serving them.Horrible experience.This is the last opportunity to fix this situation, feel free to send a prepaid label for a FULL COMPLETE refund INCLUDING the gift cards that were chargedThis is a courtesy, more than I'm supposed to do, because I'll have to take this big coffee maker back to UPSOtherwise I'll contact my card and request a full cancellation of the charges explaining everything, that I did not receive my items as ordered and was billed for items advertised as freeI'll also contact Department of Consumer Affairs and the media to notify Target is charging for advertised free items, and delivering previously opened products.I did not agree to be charged for the gift cards but instead receive them free with the purchase of the coffee maker, and I purchased a brand new coffee maker, not an opened boxWhat I received was the opposite of what I ordered: an opened coffee maker, and I was effectively charged for the gift cards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11641466, and find that this resolution is satisfactory to me

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that she received a larger but different window AC unitTarget strives to get the correct item to our guests as quickly as possible, clearly this wasn’t the case After reviewing her order I
see that the item listed on Target.com is the item that was ordered, not a different one as the previous team member suggestedIf a wrong item is received, Target has the ability to send out a replacement at no additional cost, so I apologize this wasn’t offered to herI’ll certainly follow up with that team member and provide coaching to ensure they’re following the correct policies and procedures UPS picked up the wrong window unit and it was received at our return center yesterdayA refund was issued back to her Target REDcard and a new Target eGiftCard was issued, since the guest used both payment methods In order for an item to be shipped, Target needs to receive payment for the orderAs a result I’m unable to send a replacement to her at no costIf she’d still like the AC unit she’ll need to place a new orderIt has been incredibly hot and humid recently so I’d be happy to waive the cost of expedited shipping for herDue to system limitations I don’t have a way to issue the credit prior to an order being submittedOnce the order has been placed I’ll simply need the order number to issue the credit back to her As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11496206, and find that this resolution is satisfactory to me

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that her Target Master Card gift card wasn’t activated correctly and she hasn’t been able to use itI can only imagine how frustrated she must’ve been so I appreciate the time taken to bring this to
my attention In order to research this further I need a little more information. Can you please provide the receipt for the purchase, the case or reference number received from the Target Master Card Gift Card team, and a good time to discuss this over the phone? We may have to conference in the Master Card team As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Jackie GiftCard Operations Case Number ***

I am rejecting this response because:
Firstly, as I stated in my original complaint, trying to connect with Target via chat and phone results in severe misunderstandings and language barriers that generate no progress towards a solutionPerhaps, the entire setup is purposeful as to sway customers away from expressing concerns or complaints and to make them feel as though they're butting against a brick wall. Secondly, plus-size outerwear was entirely excluded from the promotion, less two itemsI actually took screenshots of how Misses outerwear was discounted across-the-board, whereas the exact same styles of Women's Plus (especially what I ordered) were notThis wasn't a matter of what I ordered not being discounted; it was a matter of next to nothing in plus-sizes having the discount appliedYour customer service representative manually applied the discount, not as a one-time exception, but because she, like I, was utterly shocked at how plus-size outerwear was almost entirely excluded, less two items, even though the exact same styles were discounted in MissesWould you like to provide commentary on the screenshots I have uploaded? Thirdly, regardless of the fact that I had to exchange the coat in-store because online customer service failed to offer assistance, yet somehow managed to reach out to every other Target guest with the exact same concern posting on Facebook, the entire ordeal and the current problem with the coat's poor construction isn't an in-store matterNone of this should be directed to a physical store, whatsoever, for a mere lack of relevancy and solution options. Lastly, please stop insulting my intelligenceI may be in possession of one, but it doesn't take a graduate degree to recognize falsehoods and passive admissions of guilt under the guise of skillfully crafted corporate responsesYou've made no attempt, whatsoever, to humanize your corporation and try to amicably resolve any aspect of this ordealInstead, you've somehow managed to victimize the corporation while constructing me as a villainous customer demanding extra discounting on merchandise that should have been discounted to begin with, especially per the screenshots. Nothing you've said addresses my questions and concerns regarding how customer service normally handles merchandise that arrives in poor condition or what can be done to address the faulty construction of the coat besides having to return it (the coat is no longer available for shipping or exchanging in-store)

Dear ***, Thanks for contacting Target on behalf of our guest J*** *** Upon receipt of your contact, we reached our guest to address their concernsThe Samsung Galaxy Sminis that Mr*** wished to trade were not available in our trade in catalog and per our trade in
policy the phones offered for trade must be in our catalogThe store was unable to process a trade for Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-440-and reference case number Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of *** **We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditionsIn addition, Target reserves the right to prohibit purchases of any
merchandise by resellersA reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them As an accommodation, we are refunding the purchase amount on order *** to a replacement Target eGiftCardThis Target eGiftCard will be sent to the e-mail address associated with the order. Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions Sincerely, Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** I'm sorry to hear about the disappointment we’ve caused him after waiting patiently for his delayed shipmentWhile reviewing his order details, I confirmed the Avengers was cancelled because we no longer had the inventory to
fulfill the orderAs of result, the item was placed on “backorder”When this happens we work closely with the vendors to get more inventory within a timely fashionSince the inventory never arrived within the promised timeframe, our system automatically cancelled the order. I realize the cancellation of the order wasn’t his fault and it's understandable that he’s asking us to send him the item that he’s been waiting forSince we no longer offer this particular item what he’s requesting isn’t possible. Target’s acknowledgment of an order means that an order request has been receivedIt does not mean that an order has been accepted, shipped, or that the price availability of an item has been confirmedWhen an order is submitted, the order acknowledgment email is sent to inform our guests that we’ve successfully received their order request but it was not a confirmation or a guarantee. We honestly value the feedback that Robert has providedIt’s information like this that helps Target identify opportunities to improveI recognize this entire experience has been disappointing and frustrating and I’m sorry that we’re unable to provide him with the resolution he’s looking for. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest, *** ***Upon receipt of your contact, our Guest Reporting center has reached out to guest with confirmation of a check for the quote of a day car rentalAs always, we appreciate the assistance you provide us with our
guestsIf you have further questions, feel free to contact Target at ###-###-#### with reference number ***.Sincerely, NancyGuest Serviceswww.target.com

I am rejecting this response because:
The email address used was *** However, I was told my order could be looked up by my first and last name, as well as address In addition, the gift card number to be re-issued a credit is *** and the access # is *** I am hesitant to accept any type of response as I have had so many issues with Target.com and their customer service that it makes me anxious to do so, and I am not certain if an acceptance closes the case. Thank you,*** *** ***

Thanks for contacting Target on behalf of our guest *** D.In my previous response, I was informing the guest that all three items included in her order was were provided with some sort of compensationShe was giving a full refund for the umbrella and was giving a $GiftCard for the damaged Shakes. As I stated before, I confirmed the eGiftCard was used at a physical Target store and not onlineI realize our guest is not happy with this outcome, but no further actions will be takenIf the guest feels the eGiftCard was stolen they must contact their local law enforcement for helpAs of 09/07/2017, Target considers this matter closed. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Initial Business Response /* (1000, 5, 2015/12/10) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, we reached our guest to address their concerns
I advised the guest that It isn't ever Target's intent to provide subpar guest service over the
phone or in our storesI've requested a $Target eGiftCard to invite her back for a better experience
The Parrot Rolling Spider Drone White is currently available on Target.com if she'd like to place a new orderI'm unable to honor the Black Friday or Cyber Monday sales prices for any of the items you ordered during those promotions; they were one day sales and the promotional prices for those items are no longer available
I advised the guest that she can view whether an item is deliverable to a P.O Box on all of our item pagesIf she scrolls down to the overview section and clicks the "shipping & returns" tab the information becomes viewable directly beneath the tabI apologized for the items she ordered not being deliverable to her physical address
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

Initial Business Response /* (1000, 5, 2015/12/12) */
Revdex.com contact:
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear the guest did not receive her promotional gift cards for two of her ordersIf a promotional gift card is unable to be delivered to the
guest's email or mobile phone number, the total of that GiftCard is deducted from the order's totalThe guest should see that price adjustment reflected in the order's final billing
In regards to the third order that was shipped to the incorrect address, I have refunded for the orderShe should see the refund post to the original payment method within 3-business daysIf she has any additional questions about her refund after business days, please instruct the guest to reach out to her financial institution
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

I am rejecting this response because:
I do not feel comfortable with the solutionI requested to speak with a supervisor because the associate assigned to the case stated that target sent me the sheet set "basically free of charge" because it was lostDespite UPS admitting they dropped the sheets off at a different address and were unable to retrieve the package from the neighborI was also uncomfortable with her lecture in regards to the difference between a duvet and comforter setI did not need her to break down the difference or think it was appropriate for her to do soI did not request for a refund of $I simply requested the difference if I would have purchased the comforter set vs the duvet back in OctoberThe difference with the 15% coupon I used back in October would have a difference of $That is what I am requestingThe comforter set with the 15% discount and the duvet set was a $price difference. Yes I did return the duvet, I spoke with a manager who override the returnThe issue was not the day return policy but the fact that on the actual packaging the set states a different size that isn't queenOnce I explained the situation I returned the duvet and purchased the comforter set on my ownAs requested I am asking to speak to a supervisor above the representative that I have been dealing withI find her extremely rude, abrasive and underminingI do not feel as though it was necessary to lecture me about duvet or to imply that I received anything for free from targetUnder no circumstances should a customer should feel ashamed for coming to a retailer to let them know a package was misdeliveredI simply requested the price difference between the twoWhich is $if you used the 15% coupon on both the duvet and comforter set for the prices they were back in OctoberI am not asking for a handoutI am simply asking for the rightful adjustmentAnd I do not appreciate being told that I am not allowed to speak to a supervisor as if she is the sole person that handles Revdex.com complaintsIf I am uncomfortable speaking with an associate it should be my right to speak to someone else

Hello, Thanks for contacting Target on behalf of our guest MrsM ***I do see that Mrs*** was contacted by a Target manager on 4/10/I did also reach out to Mrs*** today to ensure everything was resolved to her satisfactionOur manager was able to send out a chair with the
chair legs she was interested in, so at this time we consider this matter resolvedAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Amy Target.com Executive Offices www.target.com